oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

somethings you had to pay like the spa area

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

food the pool top 10

two large pools to choice from and a short walk to the beach 5

the lazy river, pool area, bike tour , room and the shows..also the sky bar area

reliable if you need for work), the tvs in the sports bar are controlled

the coffee bar is such a nice touch too

we spend more time at the pool so this wasn't an

o was stationed at the back pool with the bar from 6/12-6/14

i especially loved javier

but could do with more lounge chairs and sun umbrellas on the beach and less loud music by the pool

food could be better, room service very disappointing, long waits for food and drinks at pool

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

without beach shoes, there is a clear risk of injury

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

phone in room did not work and app/site to order room service never worked

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

room service food is absolutely horrible

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

food was mediocre except for the breakfast buffet and the beach fiesta

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

30 as an option for people who didn't eat breakfast

loved the swim out from room to bar with an oceanview

because of the location its hard to check other bars and restaurants in the nearby cities

the place is beautiful, from the pool to the restaurant

we were a family of 4 and my kids loved not sharing a bed, the extra bed provided fit fine in the large room

bar and pool area is beautifully lit at night

the cocktails at the bar were expensive and not very strong

bar closes at 7:00 pm

a beautiful setting - we could walk barefooted the short distance to the sea and the swimming pool was clean and very close as well

you can rent golf carts to tour around town which was fun and very reasonable

location perfect right off the beautiful beach and pool clean and quiet

kids loved the pool

pool water a bit too cold

everything room service was great

the ' secret box' was so nice for room service- no having to get dressed

iter by pool) had everyone's drink full and was so friendly

pool in february was not heated enough

included breakfast menu had excellent variety, high quality, well prepared and delicious food

they weren't open for breakfast so was disappointed didn't get to try the waffles

breakfast was fantastic, fresh made to order and plenty of choice

the breakfast was sufficient for what we need

loved the salt water pool and it was fun to watch all the boats go by in the evening

no facilities for kids.

mfortable and large), room service, view out of balcony on dolphinarium

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

a nice bar on the pool

pool was dirty big balls of hair floating,rocks and dirt

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

location brilliant comfortable rooms, kitchen well equipped everything wonderful

the little house by the pool (pump house?) was very noisy

knives in kitchen not sharp and had loose handle

huge beds, extremely well equipped kitchen and a good shower

loved the pool atmosphere with the dj

der normal circumstances) not be allowed

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

with our kids in a couple weeks

had room service lunch and no one came to take the plates away

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

very comfortable beds, tranquil swimming pool

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

pool is amazing

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

the included breakfast was good but to small.

floating breakfast and dinner is really delicious

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

breakfast included in the price very friendly, helpful and accommodating staff very nice swimming

breakfast was wonderful and included

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

has two pools, one for kids and the other for adults

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

lovely pool area, lovely restaurant and bar

our private pool was cristal clear

shame that there was no breakfast

we felt as in the jungle :) the room was clean , very new and modern with great view of the pool

it hard to get food for breakfast in the mornings, only one small place and you don’t understand what time is it open

breakfast was good

i enjoyed 2 spa massages while i was there

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream from phones

the room service food was the worst

t free) food

most clientele is families with kids so the

one was on it the whole time we were

restaurant downstairs was great & close to room made our vacation extra special, not to mention room service

big and beautiful, kids friendly.

there were always sunbeds available by the pool

we loved the fresh omelet station for breakfast

we took a suite at the adults only building, we had an access to the rooftop and to restaurant fuego

best places for cocktails rooftop pool bar at casa la piramide and arenal

e adults only part of the hotel)

spa is not what we expected for that money

food was spectacular, from breakfast to dinner all around

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

at one point inside the resort, i remember sitting in the viapy bar and thinking, there wasn't one place i sat or looked at in this resort where the whole scene

in my stay, the room was clean one once, the same with the mini bar

room service wants to charge for wine, which is obnoxious especially when you can just walk to a

hotel was amazing and an adults only location with 5 star treatment

having a traditional cocktail bar with live music before dinner would have been nice

seating around the pool unless you have a swim-in room - most of the seating is around the (loud) kids' pool

exercises, sound bath and many more) ud83dude4fud83euddd8 ud83dude4c atlantis spa is a beautiful place with professional staff

our kids loved it, me and my husband loved it and will be definitely come back here

seating around the pool unless you have a swim-in room - most of the seating is around the

room service is provided by the lunch restaurant, so no escape there

the breakfast buffet was great with lots of choice and space for our big family

so many pools, great for kids with a water park, food was fabulous and so extensive

the room service menu could've been better with more options for kids

the massage at the spa was very good.

the beach is stunning, plenty of chairs by the beach and pool areas

our room had a kitchenette and dining area, but the kitchen wasn't equipped with anything

huge bed, kitchen available

kitchen equipment is very limited

no dish rack or kitchen towels or

was a great stay large comfy room with kitchen , comfy bed nice pool kept clean and nice and warm as the pool area gets good sun

the hot buffet breakfast provided was good too

nice gym

breakfast in the morning was excellent

our room had full kitchen

breakfast could improve (not expecting a resort variety but quality could be better)

gym opens too late at 8am and breakfast ends at 9

once they realized that they can't fix it, the front desk operator suggested us to use the gym showers until the next day when they can fix our room

the gym is very well equipped and worth a visit

the staff, everyone is super helpful and friendly my kids had a blast the beach is

alcoholic drinls wer not provided for kids (under 18 were identified with a different color bracelet)

the buffet breakfast

rick in concierge was great in helping me find a pool area to hideaway from the activities

adults only is a plus

ecially luis from the breakfast

r drinks and snacks) and dinner, all meals

the pizza bar is a complete hit

staff at the bar and buffet was excellent

i went to reception and the money was there as the room service employee (luceli) took it to them

we splurged for a new years day massage at the onsite spa

& spa not available

gym well equipped

the whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us

swimming pool area, architecture, breakfast, variety of restaurants.

by the evening we were back in the pool

pasta station in the buffet room was good and generally offered a good selection especially for kids

utensils in kitchen area - what’s the point in payin for a kitchen with absolutely nothing in

also they were super helpful and gave us a late check out

no other facility besides pool, still awesome value.

no kitchen utensils

is a very comfortable hotel with a small swimming pool

the spa was really nice also

next time with my kids

the beach is clean, food, bar and activities are perfect

entertainment team, andrea, chris, and antonio(morning stretch/yoga on the beach, noonish gym in the pool, afternoon zumba and hysterical games as well as terrific evening events)

they should review the spa offers from europe and consider improving their owns

facilites - laundry, pool

apart of turned conditioner off 24/7 and ventilation in the gym room

great facility for the great price. great breakfast. not to far from calle 5. great staff.

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

no air conditioning in the lobby or breakfast area

we loved the pool, it was small but the view is the same as the pictures

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

swimming pool on the roof

the pool area on top didn't feel too inviting.