upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

phone in room did not work and app/site to order room service never worked

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

food was mediocre except for the breakfast buffet and the beach fiesta

the spot is amazing all the staff in the spa superfriendly

breakfast buffets were amazing

the spa was wonderful

30 as an option for people who didn't eat breakfast

pool and other amenities, staff

breakfast til late night room service the foods offered were varied and delicious

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

without beach shoes, there is a clear risk of injury

plenty of lounge chairs by the pool and on the beach

the gym is well equipped

the spa was also beautiful and our services very relaxing

you have a local host who will arrange everything for you such as dinner, excursions, spa treatments, etc

we also used the gym and had several spa treatments - super

room service breakfast was fine. we live in akumal so location was perfect.

drug dealers around the infinity pool

the rooms are very spacious and i really enjoyed the grounds

food,excellent staff,especially the butlers,good room service

room service food pretty terrible beach disappointingb

access to bikes would of been great so we didn t have to also depend of the staff golf carts to pick you up

very nice and clean pool as well

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

the spa did not have many options, but the massages were fantastic

pool was clean, breakfast had plenty of choice of hot and cold, my kids are fussy and had different hot and cold each day that they liked

truly one of the best beaches ever - kids need

the kids were crazy about lazy river :) our concierge jose f

breakfast at the buffet was very good

wifi was unpredictable

the breakfast buffet was especially good and definitely a highlight of the stay

pool, food, nature and kids club !

more than toast and coffee for breakfast

a magical place from the morning a swim in a small natural pool - obo the sea channel - a lot of fish, skates, and moray eels, in addition to thousands of

included breakfast menu had excellent variety, high quality, well prepared and delicious food

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

the breakfast was sufficient for what we need

eenery), enter hall, background of the hotel

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

we could not get away from screaming kids

bed are crazy good. swimming pool and bar great. private beach fantastic. staff adorable

great gym

the suite was very large and comfortable, and the pool was basically ours to use during our stay as it is a very quiet building

huge beds, extremely well equipped kitchen and a good shower

golf cart rentals i felt were overpriced

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

taps in the kitchen were not fixed to the counter top ( we didn’t report this )

location perfect right off the beautiful beach and pool clean and quiet

you can rent golf carts to tour around town which was fun and very reasonable

we love that it is right on the beach, the size of the pool is perfect for our kids, the beach area is so peaceful - being surrounded by palm trees

kids loved the pool

bar closes at 7:00 pm

great choice for breakfast, used various restaurant would rate them as good.

it provides what you want whether it's the party pool or quiet pool

abraham

pool in february was not heated enough

we were so happy with the selection of restaurants, 24 hour room service, and mini bar that were all-included

loved the pool atmosphere with the dj

der normal circumstances) not be allowed

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

with our kids in a couple weeks

had room service lunch and no one came to take the plates away

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

very comfortable beds, tranquil swimming pool

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

pool is amazing

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

the included breakfast was good but to small.

floating breakfast and dinner is really delicious

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

breakfast included in the price very friendly, helpful and accommodating staff very nice swimming

breakfast was wonderful and included

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

has two pools, one for kids and the other for adults

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

lovely pool area, lovely restaurant and bar

they do have golf carts stations available but you do have to wait

of veing locked out of our room in various occasions was frustrating, mainly because we had kids

the spa staff were all amazing

m and the sports bar is the only thing still opened until like 12 i believe, but there s no music there so it s

property is a very nice place to relaxing, the beach area is very nice and clean with bar on the side of the

a lot of facilities were available inside the resort like tennis court, spa, gym, kids club

room service could use some fine tuning

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via room service

especially the adults only area and restaurant

the mercado was a daily stop, made to order breakfast at trajinera was a hit, lunch at las playas, dinner at xin gao and swimming, kayaking and

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

hotel was amazing and an adults only location with 5 star treatment

people that wore gym shorts and old tennis shoes were allowed in

getting to the different parks was seamless since there's always a shuttle running

access to the parks are easy, xcaret park, xplor and xenses have a frequent shuttle service that runs every 20 minutes

room service and mercado san juan are really good too

we felt as in the jungle :) the room was clean , very new and modern with great view of the pool

the room was beautiful and large, with a beautiful view of the well-kept pool

room , cenote was beautiful, good pool, everything you need to have a get-away relaxing

we used the kitchen to have breakfast

no early breakfast availability.

nice pool also for families *separate section

next door has bigger and more facilities and that can come in useful: there tennis court and more kids stuff like a little water park,

inside all the restaurants, and the servers on the beaches, all the chefs in the kitchens, room service staffs and the taco truck staff, who made our stay the best experience in an all

the room service always tok 40-60 minutes

our kids loved it, me and my husband loved it and will be definitely come back here

beach and pool area very relaxing

the massage at the spa was very good.

adult only areas still had kids around even though the signs clearly designated the adult area.

overall is very fun for people who want to have fun but also have kids!

like their facilities of kitchen

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

breakfast in the morning was excellent

the hot buffet breakfast provided was good too

the kitchen top stove does not work properly

staff, attractions, free activities on the beach and pool.

everything was excellent, beautiful beach i loved the food the pool very nice staff

the old man in the breakfast, always happy, singing, show you , the most important is your mindset

my kids and wife were asking to don´t come back to boston the last day

in the morning, this was great for breakfast, with lots of selection and a nice omelette station and eggs cooked to order

attention, authentic brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults

also, we ordered room service for breakfast and the entire order was wrong

i recommend this hotel if you go for all-inclusive-adults-only

they could improve nightlife by setting up a better bar so it gets a bit more lively at nights

limited selection of beer but bar choices are generally good

friendly staff wonderful beach swim up bar tequila

be better if they can spare one small pool with water slides and additional equipment to keep the kids active in the pools

we got wonderful massages at the spa and went parasailing, which was amazing

i was annoyed that the kids club said it was open every day, but it wasn't

i went to reception and the money was there as the room service employee (luceli) took it to them

complaints: seaweed on beach that they do try to clean up, no swim-up bar in pool, and no poolside/beachside waiter service

cleaning bed quality linen quality breakfast

kids enjoyed the entertainment and kids club

i also never found fresh tortillas for breakfast but perhaps they have tried before and they don't get eaten or i did not look well

the pool area was really nice too

the small pool is also positive

utensils in kitchen area - what’s the point in payin for a kitchen with absolutely nothing in

staff was pleasant and helpful. they upgraded me to a studio with kitchenette

great place! comfortable, super clean, internet , parking, pool , great location

also they were super helpful and gave us a late check out

entertainment team, andrea, chris, and antonio(morning stretch/yoga on the beach, noonish gym in the pool, afternoon zumba and hysterical games as well as terrific evening events)

was clean great staff the beach was beautiful good food in the buffet and we also had a snack bar definitely we will stay again

the food especially breakfast

the breakfast was also tasty and the pool wasn’t too crowded

lady that cooked the eggs for breakfast and the staff on general in the buffet where rude and might need a little more training

resorts and this pretty standard -- lots of in-house entertainment, plenty of activities for kids and families and mediocre

most clientele is families with kids so the

walking to the gym and lobby from my room was far

kids club has great facilities including a dedicated water park and a climbing wall, it also caters for children from 3yrs old which some don't

resorts and this pretty standard -- lots of in-house entertainment, plenty of activities for kids and families and mediocre (yet free) food

we didn’t take photos, just this of the pool at night

- gym without ac - rooms without minibar/refrigerator

the breakfast was good and healthy. the room was spacious and very clean.

clean room, friendly staff, good breakfast ud83eudd5e

clean nice good breakfast good price not extra charge very good place

the pool area on top didn't feel too inviting.

the rooftop pool is small, so you can’t really swim, but it’s open 24/7 and could be refreshing if needed

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

swimming pool on the roof

the pool was dirty when we were there

lovely staff and wonderful pool.

the room was a very nice size the pool and pool area were superb

they allowed us to do early check in so we appreciated it a lot and also to park the car

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

swimming pool is lovely

pool area is the highlight of the hotel

the pool and sitting area were really fun and comfortable

there’s a decent size pool and a basic gym

location just 5 blocks away from 5th avenue gym and sauna included comfortable room friendly staff clean

there’s a decent size pool and a basic gym