pool was a bit dirty and dated.

location brilliant comfortable rooms, kitchen well equipped everything wonderful

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

knives in kitchen not sharp and had loose handle

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

a nice bar on the pool

last feed days we were told we could have pancakes so the kids were elated shame they didn t let us know at the beginning of the holiday

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

last feed days we were told we could have pancakes so the kids were elated shame they didn’t let us know at the beginning of the holiday

no facilities for kids.

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

they weren't open for breakfast so was disappointed didn't get to try the waffles

more than toast and coffee for breakfast

wi fi,breakfast

included breakfast menu had excellent variety, high quality, well prepared and delicious food

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

and the night time room service food was not

the bartender in heaven and the bar next to umo were beyond amazing

pool schedule was too short, wished they let the pool open longer.

not that much of an issue, but if one books and adults-only resort, one expects that

the place is beautiful, from the pool to the restaurant

the place offers a good restaurant, swimming pool and it is 5 min walk to the beach with access to reclined seats or shaded mattresses for free

there is very little going on in the evening and the bar closes at 10pm

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

not cool with kids who need to eat

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

the room and the walk out to the pool. the buffets were very good.

30 as an option for people who didn't eat breakfast

beach/pool/facilities very nice

the spa was wonderful

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

breakfast til late night room service the foods offered were varied and delicious

we loved the daily volleyball games in the pool and getting to know other travelers

breakfast til late night room service the foods offered were varied and delicious

ts) - defect hot pool

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

our room far exceeded our expectations, it was spacious & comfortable with stunning views over the beach

noisy at times . music from the pool.

we also used the gym and had several spa treatments - super

we have two restaurants back in australia and so we are fussy eaters, there breakfast buffet was the best we had ever seen

great variety of restaurants, great spa and gym

the wings are a must try from room service, you can arrange for free transport from the airport

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

the beach. the infinity pool bar closes a little soon.

there are golf buggies available, but we walked everywhere - in trs itself walking is easy but even around

options for room service are a bit limited if you have dietary restrictions- in my case being pescatarian there

the room service menu is very limited, basically just some salad

pool, food, nature and kids club !

the pool bar staff, aurelina and clara are amazing

wifi was given to us when we upgraded our room but we were never told that it was limited to just

tv was hard to manage for ordering room service, it did not work

some snacks at the bar would be nice

lots of food options, great pools and fun kids areas

lastly, the whole crew really pushes on selling you their prime memberships - the lobby guys, the golf cart transport - everyone immediately starts selling it to you and would almost not take no

room service is also a $5 fee, unless you upgrade

the pool by the ocean is

the mini bar is included and stocked daily

on the strip the gates were open and while other colored bands were not served at our bar or pool they did pass through quite a bit and on occasion occupy chairs that were set aside for

was great, we did upgrade after first day to the adult only area as the kids running on corridors were noisy

we took a suite at the adults only building, we had an access to the rooftop and to restaurant fuego

the spa flooded

private jacuzzi and pool with full bar and wine included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

private jacuzzi and pool with full bar and wine included

there are fancy restaurants, walk-in restaurants, a cafe with to go items, buffets, 24/7 room service, food carts at the main pool, and snacks at the roof top pool

the breakfast buffets were good

at one point inside the resort, i remember sitting in the viapy bar and thinking, there wasn't one place i sat or looked at in this resort where the whole scene

access to the parks are easy, xcaret park, xplor and xenses have a frequent shuttle service that runs every 20 minutes

- the room service would take from 1 to 3 hours but they apologized and explained it was due to extreme

loved the pool

the pool is lovely and inviting

there is a tide of day-visitors every day; but if they’re overwhelming, the pool area is always quiet

familia the bush’s we started off in the bungalow which was set back more away from beach & pool it too was very nice & quit but we took notice as we had been 2/ nights in the bungalow as we

grounds include restaurants, dive shop, pool, spa, etc

iter by pool) had everyone's drink full and was so friendly

the ' secret box' was so nice for room service- no having to get dressed

it is adults only and mainly for couples

the room service

david and alex at the pool were extremely attentive

limited seating around the pool unless you have a swim-in room - most of the seating is around the

our kids loved every minute of it and looked forward to going every morning

our kids loved every minute of it and looked forward to going every morning

inside all the restaurants, and the servers on the beaches, all the chefs in the kitchens, room service staffs and the taco truck staff, who made our stay the best experience in an all

the list goes on though with the su casa hostesses & servers, the vegan tacos staff, room service staff, the room cleaning/turn down service staff and nomadic guides

also the fact that there is no bar on the beach for the families and you have to always go to the one at the kids pool

room service available for free basically from the time you wakeup til you go to bed, not sure

this meant that getting food in the day needed to be timed well so we didn t miss the snack bar at the beach

adult only areas still had kids around even though the signs clearly designated the adult area.

the breakfast buffet was great with lots of choice and space for our big family

breakfast was great and the location too, the room was very comfortable and the bed was what i

big and clean rooms, good breakfast

in bathroom, leaky shower drain install that sent water under our laminated-wood flooring in our kitchen/entrance (room 250; we never told them because we would have changed hotels rather than

please change the clock in the gym

breakfast in the morning was excellent

long lines for breakfast as there’s only one place for breakfast ckreaky

like it more if they had servers working the pool and beach area so you don't have to leave your chair

one main pool; no ac on buffet restaurant and gym (which made almost impossible to work out for a long

if you have kids and want to plant yourself with a beverage and watch them in shade, it's perfect

everything-- but so much time for main meals given: breakfast 6:30 to 11:00; lunch 12:00 to 15:30; dinner 18:00 to 22:00---so good

brand drinks, service, room service, tub in room, beautiful clean beach, the peace being adults

more tv s at the bar by the main pool

room service was amazing

the buffet breakfast

beautiful airy rooms, the beach was stunning, loads of day beds to sit by the pool

the only real ac is in the spa and the gift shop

payed 11 days of all inclusive service, after checking out from room at 12am, the food and drink bar service was no longer available

friendly staff wonderful beach swim up bar tequila

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

i was annoyed that the kids club said it was open every day, but it wasn't

breakfast was also exceptional along with all other meals

concepcion in the breakfast buffet was very nice and polite as was the girl in the egg station

beach, staff were amazing particularly in kids club, huge variety of food available all day, good gym, good entertainment - kids loved it all

by the evening we were back in the pool

amazing beach and the kids club was absolutely fantastic, our 5 & 4 yr olds kept asking us if they could go back

utensils in kitchen area - what’s the point in payin for a kitchen with absolutely nothing in

especially no fridge but there is a kitchen what is the point of a kitchen with no fridge and it’s 90 degrees with 100 percent

wash clothes, also got a room with a kitchen

great place! comfortable, super clean, internet , parking, pool , great location

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

nothing like cocktails and snacks from the pool snack bar on the ocean at dusk

breakfast was great and all the staff were so attentive and polite

the beach is clean, food, bar and activities are perfect

the gym needs renovation

and the food and bar all inclusive was exceptional

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

good laundry service is a plus, easy to wash and dry.

or music in the gym would be good to pass the time exercising or biking

the pool is open until 10pm

the backyard with the pool was very beautiful

we loved the pool, it was small but the view is the same as the pictures

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

pool had something maintenance work done on the day we were here so i can’t say anything about

the pool is very cool and nice to lounge ona sunny afternoon

they have a pool and 24 hour service at the registration desk

they allowed us to do early check in so we appreciated it a lot and also to park the car

pool

the swimming pool is quite big although we didnt use due to the rain, they provided towels for the pool

location, pool and service.

staff was excellent the hotel is clean the bed i comfortable had a washer and dryer all good the gym was good the staff let us stay 3 hours after the checkout not in the room however thy were so

the place in general is rather strange-- it is built around a long skinny pool

the pool is amazing! the room was beautiful and clean.

the pool was always clean, even with all the plants around

big, well equipped room. the guy on reception was very helpful. the pool is fabulous. large tv.

air con is noisy. not enough lounges by the pool. no bar to get drinks until 5pm.

clean rooms and great pool

st most of my laundry which was incredibly expensive) with no apology

eat breakfast for same price across the street though) & laundry available across the street

wifi was super slow

everything was as expected. nice and clean and the breakfast was super good

the rooftop pool and bar is a bonus

bar wonderful but were told they could not serve us unless we actually sat in bar area, this

i love the location and the rooms are very clean and big. the pool and rooftop was great

curtains didn’t close, need more dinner choices, bar in lobby not open

the landscaping and pool wonderful

wifi was a bit patchy

calm and quiet, nice little swimming pool, close to everything

the wifi!

no complaints ~ smallish pool but i did a daily swim!

there was no pool in sight and there is no elevator

we couldn’t even use our balcony or the pool that was on the rooftop because of this smell of dead fish being so close that it was

the pool is at the front hotel

pool on the roof was dirty and there was a lot of bird droppings

when it rains, the room floods like a pool

this is a hotel with less than 30 rooms, love how peaceful the landscaping and pool area are

beautiful pool and surrounding, very clean.

colors of the hotel, the pool, the politeness of the staff the location and the rooms which are just perfect for playa

the pool, although small, was clean and refreshing

good to have a swimming pool too