familia the bush’s we started off in the bungalow which was set back more away from beach & pool it too was very nice & quit but we took notice as we had been 2/ nights in the bungalow as we

bar closes at 7:00 pm

the restaurant and bar are also excellent

kids loved the pool

ha restaurant is just an overgrown beach bar with the most average food

will start by saying this is a great adults only resort

stayed as a couple in the adults only hideaway section with diamond club service- and we literally pampered

everything room service was great

room service was prompt at breakfast time and the food was well prepared

very loud for a adults only hotel, the rooms are very close together and the maids in the morning are extremely

wish room service menu would have been more expansive

alignment between sport activities and meal times, if you want to to some sport activity, breakfast could be missed, so i prefer my breakfast

ere the swim up bar is, music played and pool games are run by the staff)

mini bar and room service selections were a little sparse

the breakfast buffet was especially good and definitely a highlight of the stay

there are golf buggies available, but we walked everywhere - in trs itself walking is easy but even around

you'll have to endure another 30 minutes of unnecessary processes before a further wait for a golf cart to drive you up to 15 mins across the resort to your room

the wings are a must try from room service, you can arrange for free transport from the airport

nior suite with private pool)

the rooms are very spacious and i really enjoyed the grounds

staff, pools, service, local host, room, room service, spa tub, views, design and decor

staff, pools, service, local host, room, room service, spa tub, views, design and decor

room service breakfast was fine. we live in akumal so location was perfect.

spa treatment is an awesome too

have travelled to many adults only all-inclusive resorts (iberostar grand, secrets, excellence) and unico rates at the top

breakfast til late night room service the foods offered were varied and delicious

plenty of lounge chairs by the pool and on the beach

ts) - defect hot pool

breakfast til late night room service the foods offered were varied and delicious

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get a

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

phone in room did not work and app/site to order room service never worked

30 as an option for people who didn't eat breakfast

we didn't really like the pool outside our door

the spot is amazing all the staff in the spa superfriendly

would have preferred that the pools here a bit cleaner

the spa was amazing!

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

pool is amazing

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

very comfortable beds, tranquil swimming pool

there is nice looking pool and garden in the camp site

they would set up their spa hot tubs at 5pm with a bottle of wine

the place is beautiful, from the pool to the restaurant

would have stayed longer if we didn't have kids

because of the location its hard to check other bars and restaurants in the nearby cities

a quiet honeymoon experience the middle of the jungle with good food, a lovely pool, staff and spa then this is the

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

breakfast and food was amazing chef hats a 10plus very flavoring just the right portion and the

the staff where absolutely amazing, the food delicious and the hotel & pool beautifull

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

the breakfast was sufficient for what we need

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

more than toast and coffee for breakfast

pool filter seemed to not be working quite right, so the pool was a little cloudy

they weren't open for breakfast so was disappointed didn't get to try the waffles

this is a boutique hotel and grounds with beautiful private beach, jacuzzi pool bar and two connecting pools

no facilities for kids.

a nice bar on the pool

sizable swimmig pool with a lot of loungers

ew) of the staff were nice and customer focused parking close to hotel

staff, huge and updated condo, pool/grounds were beautiful

the location was a bit remote but we used bikes daily or you can rent a golf cart or car

taps in the kitchen were not fixed to the counter top ( we didn’t report this )

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

the breakfast is amazing

many activities are available and the spa experience was unique

plus: massages from orphelia in the spa were truly the best i ever had

we stayed in a ocean view plunge pool room which was never used , it would be great if it was a hot tub instead

and kids are allowed, which also gives a different vibe

we went to a grocery in tulum and made ourselves a nice breakfast

the room was beautiful and large, with a beautiful view of the well-kept pool

there was a family of monkeys above the pool and the the access to the park was outstanding

cenote’s tour very well organised and the room comfortable and modern with the nice view on the pool

we felt as in the jungle :) the room was clean , very new and modern with great view of the pool

heaven section pool was full of amazing music, live bar and entertainment

reception and possibly on the beach where is udibile only the music from the swimming pool in some point

der normal circumstances) not be allowed

not that much of an issue, but if one books and adults-only resort, one expects that

the bartender in heaven and the bar next to umo were beyond amazing

i enjoyed 2 spa massages while i was there

showers leak into bathroom and toilet area, tvs are out dated and don t connect to wifi to be able to stream from phones

the room service food was the worst

t free) food

most clientele is families with kids so the

no dish rack or kitchen towels or

kitchen equipment is very limited

the room was huge with kitchen facilities

people having party all nigh long. missing utensils in the kitchen.

our room had a kitchenette and dining area, but the kitchen wasn't equipped with anything

kitchen free drinking water, and fridge available

it's cheap but you also get no extra

unfortunately, they don't have a kitchen

what i really missed was kitchen, there is just fridge and nothing else, no plates, glasses, cutlery

pool, kitchen, kitchen ware that you can use, no real common space to make friends) and the staff is very

delicious breakfast (we were disappointed not to have tried the restaurant properly as the menu looked fab -

breakfast each day was included and very good (can choose from a menu which is rare), the room is

nice, quite hotel. bikes for free to go to the cenotes. good breakfast choice

breakfast was great

the included breakfast was incredible

wifi was weak most of the time, which required me to be outside the room if i wanted decent

parking was possible at the property, area was very safe and our receptionist was amazing

the breakfast was inconsistent in the cooking and nothing special but it didn't matter much to us

very nice pool

our neighbors were some kids who partied all night so we could barely sleep that night

friendly staff, clean room and nice pool to relax by

the pool & courtyard area was also beautiful

pool was fun

much yet, i was excited to use the outdoor seating on our patio near the pool but had a change of heart after seeing the spiders

tiles around the pool area could be a bit slippery when wet.

the hotel was incredible! we love the people, the vibes, the pool and the breakfast!

the rooftop terrace and pool and interior garden space are nice.

roof top terrace and pool provided every day chill in evenings

rooftop area with pool was nice

helpful staff, rooms were soo quiet and comfortable, amazing breakfast in the mornings and lovely pool on the roof

could

breakfast was delicious

think it was more a language barrier than anything as the person who checked me in didn t really speak english so i didn t

also the restaurant has really nice breakfast

even as a dedicated foodie, the breakfast here stands out as my best meal in mexico

everything: the staff, the location, the hotel room, the swimming pool... all was great

i did not like how room service cleans up the room everyday, i d rather them wait for my visit to be up to clean or

wifi is not good in the rooftop and if you need to wash your clothes, please don't

edraui) where

modern rooms, good pool area on the rooftop

the internet was good and the bonus was a small kitchen in the room including a fridge to keep water and soda cold

kitchen inside accommodation was decently equipped

we have discovered at other mexican hotels, kitchen facilities are furnished with minimum equipment

the tiny parking lot did make it a bit of a hassle to find parking at times

parking outside hotel was really convenient

loved the gorgeous smelling toiletries, bath robes, welcome drinks and snacks, fully equipped kitchen so we could cook for the first time in months, netflix and wifi that works, unlimited

kitchen was perfect for our morning breakfasts

the kitchen is fully stocked

perfect rooms with extra kitchen, very friendly staff, good breakfast,

the apartment is in a very good size and the kitchen well equippted

very hot climate, spa pool suite very nice, grounds,pool, and restaurant very well kept

i loved the rooms, the pool, the rooftop space and view

super comfy bed, friendly staff and parking space for everyone

a wonderful atmosphere in the bar

the hotel provides parking spaces in front and ensures assistance in finding a spot for your vehicle

i didn’t see any other guests until i went to the restaurant for breakfast

breakfast in front of the ocean is definitely a highlight too and the bar makes good cocktails

the guys that worked the restaurant and bar were attentive, funny and very friendly

we really like the breakfast, because the fresh fruit, pleanty of choices of fresh bake bread and pleanty of coffee

wifi only in bar : restaurant, but we enjoyed this!