also the wifi was not working at all

-street parking outside the building, feeling insecure -bed sheet with stain

location was great and there was a fair amount of free street parking in front of the hotel

great location for 5th avenue with free parking

the bed was great and the wifi worked really good

the pool area is beautiful though and it has great 360-views of the city

we asked for wifi twice, and the room doesn't provide any wifi

really nice and clean room! good shower and bed, wifi worked well!

even though the pool was not in use, the owner offered us to use a pool at their other location, everything in

the tv and awesome wifi made for relaxing rainy afternoons when going outside wasn t particularly fun

love the design of the room and pool area

very nice little pool area

the rooftop pool was lovely and the staff couldn t be any more help, always smiling, hector and etika were

wifi and ac were good

i liked this room and the rooftop pool! great ac and convenient kitchen.

i loved the pool in the courtyard, especially the calming sound of the fountain

only issue we had was there was no sponge for washing up in the kitchen, but other than that everything was

he is very generous with a well stocked help yourself kitchen full of drinks, tea and coffee

street if the central part, walking distance from the beach, looks like a secret jam: swimming pool, veranda,

the hotel is adults only (i suppose because of all the unique furniture and interior design details), which

the instant the front gate opens , the pool evokes a local cenote and the glass wall,set in local stone, a cool

the hotel has a pool, a rooftop deck and everything you need to have a good time

en if it s street view) *very small pool, however, there were no people, so it was more than enough to have

let me have an early check in

amazing spaces on roof, including pool.

new hotel where everything is pretty, super clean, efficient: great ac, strong wifi everywhere on the property

pool was dirty and not available for use

t sleep until 1 am because there was a bar on n the rooftop

pool on the rooftop was also great

room service was great as well

clean and cosy place, ultra comfortable beds, there are kitchen facilities and all needed to make a food

there wasn t service at the bar at the rooftop

only thing was the beds in the pool

it s a small hotel with a little pool, but small and quiet was just what we wanted

the pool in the roof is great and the view is simply perfect

new water every day and pool towels vere a nice touch

only thing i could say was you could hear the music from the bar upstairs til around 1am, didn t bother me

the hotel pool was the best place to hang out and had the best made craft cocktails in playa

both the pool bar on the roof and the sushi club were excellent and the breakfast very tasty and complete

was travellling with baby and i kind of felt it should be adults only

no bottled water in room for guests. no room service for food.

the wifi connection was pretty weak when you walked between the floors at the hotel, but no biggie

the breakfast had very little choice

that pool that recycles, zen garden, close to refurbished stadium with track, breakfast

little oasis with zen garden and roof top pool and modern, clean and cosy rooms

breakfast didn't amount to much, but for the price, no big deal

also, wifi isn t consistent so recommend back up wifi e-sim

only had cutlery in our kitchenette, no knives, can opener ect

the pool is too small and the wifi in the room could be better.

hate that the pool was so small and was in the entrance way

pool view

it was a one bedroom apartment with a full kitchen and luvingroom

additionally, when i tried to order room service 40 minutes before the outlined end of service time, i was told

the spa and massage was amazing, the staff were very friendly and room service was great!

but has a spa pricing very reasonable

hotel didnt have kitchen and i could not order dinner the day i arrived starving at night

great location, great breakfast, great staff

wifi works mostly good

wifi/internet did not reach the room, and was weak even close to the reception

wifi was solid (in room) and was able to have a one hour web meeting with 5 people and no issues

no parking, no hot water, small room

everything was according to description and working, including fast wifi in my room and in the hotel patio

wifi was spotty and inconsistent

as the hotel is located on the 5th avenue it could get a bit noisy at night - wifi could be a bit better - no

there was a little bench, but i could not use the space because the cleaning staff used it for laundry and to

good wifi free, 2 waters daily, cheap daily access to a nearby beach club

not a spa, despite what the name says

there is parking unpon availability and that was super helpful for us

to the main area and the undercover parking

the laundry service was reasonably priced, and they even took care of folding our clothes

the swimming pool is really hot (35 degrees)

wifi in room was good

all good, great roof bar and pool

super friendly staff, good breakfast, great rooftop pool, affordable.

hotel is new, the room huge, clean and beautiful, the pool on the roof is perfect to relax after a day at the

the upstairs pool bar was not staffed while i was there and seemed a little abandoned.

breakfast is from the menu of the salad bar in the main floor

old tv, dirty pool

the pool is dirty and not sanitary for swimming

the place is only 80% finished with paint spots on the floor, an ill-equipped kitchen, and a front door that

the free breakfast was not as bad as other review comments: it's actually not very far to walk from the

no breakfast included

breakfast is located at hacienda hotel which is one block away; they have drinks and toasts only

breakfast isn't included

the hotel itself is lovely and has a small cafe next door which offers discounted breakfast

there was also asmall spa area which is also no longer opeating

comfortable hotel. the pool garden is very pleasant.

pool area is very verdant but does need a little refresh in areas the wifi wasn't great in certain locations

hot breakfast is now toast and coffee.

free wifi

rooftop with swimming pool, staff, big classy room, great location near selection chedraui,full equiped

isn t taken care of at all(pool, tables&chairs, very weak wifi, garbage) the bed isn t so comfortable and

), spacious room, with kitchenette and bathroom, it was pretty clean overall

kitchen patio bed and shower

no pool

because we didn t had hot water for 3 days, the solution offered was to have a shower in a near spa center ,

the spa bath was also

yes, there is a bar next door that plays live music, but it was not so loud that it disturbed our sleep

no hot water - which makes the spa bath irrelevant.

great location nice room, nice premises good wifi connection

no bar at the pool.

very noisy especially in the morning. impossible to sleep. wifi not working.

couldn t have wifi on the

wifi is not good

toilet seat was broken shower head sprayed water everywhere spotty wifi

as an adults only boutique, older music would make more sense

adults can be much noisier than children when inebriated

the staff, the facilities, the food, the pool, and the room

money for what you get here: awesome big rooms, best quality food and drinks, nice rooftop with bar and pool

beautiful view from the pool

breakfast was cool, better than usual continental

location with a roof top pool offering a wonderful refuge and views of playa del carmen

the public laundry area was not working properly

free wifi, free parking, hot breakfast, rooftop pool with a view.

are very professional and courteous, the room is very clean, the pool area is nice, there is parking, the hotel

no pool

beautiful mexican style fully equipped apartments in a beautiful setup. ideal location, no pool.

old bathroom. no gym. poor wifi.

had some trouble with wifi, but nothing serious

no pool or gym

wifi wasn't the best

was really nice, kind and helpful, lupita, always brought our room to order ud83dude09 breakfast is simple but

good) continental

pool area/restaurant/hotel, good food in the restaurant, it is located in a quiet area, kindly

breakfast is at one small restaurant , only 20m away

room was tastefully decorated and the divider to the kitchen and living room was a winner

good wifi connection friendly staff - booked us a taxi and gave good clear instructions at check in

hotel was lovely, the rooms were large, had a big comfy bed, bathroom and lounge / kitchen area and balcony

was a great hotel, i would have liked it if there were more lounge chairs in the pool area

pool could use some maintenance

there were a few noisy kids upstairs from us, we would have preferred a top floor room.

she even grabbed a kitchen knife and tried to force it open

was noisy because of the bar in front of the hotel

if you have kids you might want to find somewhere quieter

buffet, no sun in the pool area (but so close to the beach, so that wasn t really an issue), wifi only worked

the property is lovely with a beautiful pool

the staff are friendly, the hotel is really wonderful and what about the garden around the small pool

loud room, wifi not working very well

pool could of been a little bit bigger and a bit cleaner

rooms have a balcony to sit upon, overlooking the pool

roof top pool is small and overcrowded

i never received what i ordered for breakfast

to come - i booked a high floor, seaview room to escape the noise (as per many reviews) from the bar across the

the biggest disappointment was the breakfast policy

the gym had all the essentials

i love the pool swim laps

no ice machine in the building, i need to go to the bar and ask for ice.

the small pool area was also a relaxing spot to unwind after sightseeing

nice spacious room, good wifi, nice pool, good location

spacious rooms, good bar area to sit and relax with friends and location was excellent

no air conditioning, no english tv, no desk, no wifi.

wifi barely exists

i could not connect on the wifi in my room

wifi worked well

the wifi is spotty at best

then we're told that they could not make what we ordered because they were closing the kitchen soon

amazing place! clean, great staff, great gym and pool. couldn t have asked for anything more!

free car parking

wifi, very noisy and loud, no quiet places

have valet parking on premises

room & pool were big,clean and excellent. the location was towards the quiet side of 5th avenue.

very great al a carte breakfast

room. interior. staff. pool.

the pool was perfect and the location was great

rooftop bar was only open for breakfast

are 2 rooms next to each other and it s like it s own apartment with a living room and a kitchen so if you

the pool was always clean

the wifi doesn t work in the rooms & the pool chairs a dirty , you can t sit on them they need to

breakfast is simple but solid

kitchen was not equipped with pots, pans, cutlery, plates etc

restaurant for lunch and the breakfast), the pool area is amazing with views of the ocean, gym is well equipped

music from the pool bar every other day (felt like sitting in the middle of a big night club), low water pressure

really european and comfortable for multiple purposes, we enjoyed nice pool zone, yoga in cenote spa was so good

the room is simple and comfortable, the pool is amazing, the spa is really cute, the staff is incredible

all-inclusive room service was excellent - food was delivered hot and quickly

very nice pool

great location, cute calm pool, employees helpful

no elevator, pool has no sun always in the shade and small, no water in shower, or always cold - bathroom old

saltwater of the pool and watering can

to 5th ave ,swimming pool was handy, clean and tidy- but could do with a repaint

such great decor, design features, especially in the bathroom, a jacuzzi on the balcony and a pool

maybe the parking is kinda sketchy,but other than that this place is really awesome

the cost of the parking is to high

the facilities were great and the pool was nice and cold

the rooms are clean and comfortably sized, and the family-friendly pool is a good size for everyone to relax

wifi on the rooftop never worked

hotel rooftop is super cute with chairs, cabanas and a clean swimming pool with a wonderful view over playa

there is barley wifi and the tv only has youtube and netflix which doesn't work because of bad internet

super cute small restaurant with delicious breakfast menu although not many options

swimming pool on top with a nice view

will be good to have the wifi on the rooftop, otherwise, all good!

there is enough parking space but the reach is a bit more difficult: the ramp is very steep

wifi is very temperamental my friend couldn t connect at all

the room was not too big, but still good for our company of 2 adults and two kids

stayed overall was great, staff very attentive, price for the room and location even better, free parking at

pool was wonderful and the patio setting made it a great place to spend time

facilities are a bit outdated - no room service but they would still ask for tips - also some insects were in

and weak wifi

beds are comfortable and pillows are plentiful, wifi good

she came with a new sheet from the laundry store next door it was worse

wifi is not so good but still convenient

maybe due to covid, the elevators didn t work and no bar on the rooftop pool area

the pool areas are amazing and the personal was always there to help.

only thing that is missing is pool bar downstairs:)

wifi connectionw as a bit poor, but maybe it was due to our room location.

furniture with rusted edges are pretty bad if you re not paying attention or have kids

no washcloths, the staff didn't give us the wifi information until 2 days after we

had issues with the wifi and our phones didn t like the ip address which meant it kept disconnecting from the

wifi sucks

very close to town. nice swimming pool.

them 4 times in a different days following that administration didn't report the new room to the laundry dept

room service 24/7 is fast

gym was and spa was great; french and mexican restaurant was perfect; room was beautiful; staff was

the property is large and scenic - excellent facilities - pool, gym and the spa is excellent

we enjoyed the entertainment crew very much as well all all servers, bar tenders , house keeping, maintenance

they don't seem to do early check in but they will keep your bag and allow you to use the pool so if you'll

pool we have not used, but looked clean from the outside

location for a city break, comfortable room, nice pool area, very helpful staff

pecially the rooftop), comfortable bed , water-coffe- pastry at reception, nice staff, good wifi

tropical pools, rooftop pool, great wine, super breakfast ud83dude0b very friendly

i wish they had some less expensive rooms so i could bring my kids.

only thing i wish this hotel would offer is some entertainment for the kids

overall it is a nice resort - location is perfect!! staff is great and real friendly - nice gym

room service passed on our room because we had 'valuables ' out of the safe

of the machines in the gym didn't work during our stay, the beach was a bit smelly, maybe beacause of the seaweeds

nice room, rooftop pool was amazing, staff was so friendly

1. staff were very friendly and polite 2. room was good 3. the shower was great 4. wifi was good

nice and welcoming entry clean nice rooms coffee for breakfast

didn t had the breakfast, location was good.

room for improvement would just be small details (maybe offer fruit down at the breakfast bar, even for

very beautiful condohotel 2 minute walking to the beach with great pool.very strong wifi

close to the beach and has a full gym that can be used daily with a day pass

location, like that they have a partnership with indigo beach club, very nice staff, parking on site, spacious

guards present and free gated parking

room had a spa tub, and the kitchen was well equipped

there was also secure parking and excellent room service very nice staff were ready to help us

lying by the pool every night was such a pleasure

wifi could be better. slow and unpredictable

the staff was nice, and even they had the option for late check out for extra fee

did not try the pool but it looks good

the kitchen was very

kitchen was poorly equipped; no microwave, no coffee maker or kettle, no dishes only one very old

breakfast coffee

staff were wonderful, room service was great, the decoration and jungle feel of the courtyard pool area is

incredibly friendly staff and no kids lovely pool gardens are lush and tropical

we did not stay long but we had an amazing short stay there a spa access was included in our room rate which

the bar obscured the beautiful view

there is a gym you can get a free pass for (i went and it was really good

pool and courtyard surrounds are tranquil

good gym, nice pool and waterfall for the kids, great location

would not recommend the 3 bedroom penthouse to families with small kids, only because of the tall open stairways

would not recommend the 3 bedroom penthouse to families with small kids, only because of the tall open stairways

music in the pool area was a bit loud but i m sure some people like that.

maria and her colleagues at reception and joaquin and the bar staff

the weather was perfect and our bartender at the pool made sure we were hammered on day 1

the suite with jacuzzi is just amazing. awesome food and wonderful in room service!

great breakfast

wifi connection was very poor in the room, our air conditioner kept turning off & the cleaning

hotel bar by the pool slightly overpriced compared to places around and the vibe they want to pass with

super comfortable, large and clean rooms, very good breakfast at a nearby restaurante.

elevator leave from ground level and not first floor and have wifi in rooms and not just by the pool area

pool and rooftop bar area were beautiful and well maintained

there is a bar on the first floor and at night there was a lot of noise

perfect location, staff kind and helpful, room clean and spacious, great swimming pool!

the room is very big and clean, the bed is very comfortable, wifi connection is very good, and you can have

- central location - free coffee and cake in the morning - helpful staff - strong wifi signal

location, ambiance, staff, security. decent wifi and good ac.

that the pool close to early.

it is a great hotel to stay for a golf trip

the best part was no kids running around screaming and splashing in the pools

beach is rocky and would be difficult for kids and those unfamiliar with how to navigate rocky waters

the food was great and diverse, the restaurants are amazing, we tried brasas, the sushi bar and the mexican

- no view, next to a restaurant s kitchen - just a really thin

the kitchen was not very well stocked at all

the kitchen is nice and clean

kitchen

kitchen equipment was poor, they had 2 frying pans but not a pot so you couldn't even boil an egg

cleaners area apartment close to everything amazing view rooftop jacuzzi and pool

was clean ,pool is perfect , roof is just five star

there are 2 heated swimming pools + jacuzzi in the roof terrace with a bar open until 10pm and a with a view

the wrong room at first which was only a small room (even though we paid for the suit with a kitchen bedroom

there's a full kitchen (just no oven), a very comfy bed, and the rooftop is wonderful

free breakfast is brought to your room, so they knock shortly after 8:00 to ask if you want it

seems the eating area is being rebuilt, so no breakfast which i belive is temporarily

very nice pool area. next to night clubs and main street

on the day of check out the staff refused to let my group use the pool or leave our bags there for a few hours

no breakfast included and that s would have been perfect