loved the pool atmosphere with the dj

eduardo ,the bar tender, prepares amazing cocktails

the wifi was solid as long as we stayed inside

booked this getaway to get away from the kids and have an adults romantic getaway this was the x complete opposite this was all a lie

the bartender in heaven and the bar next to umo were beyond amazing

good area, plenty of room, well appointed kitchen, very nice pool in front of the lagoon.

taps in the kitchen were not fixed to the counter top ( we didn’t report this )

were thrilled to hav our own kitchen after having stayed in hotels for nearly a month

very close to restaurants and shops, but also very quiet, the room very spacious - nice swimming pool- access from the room patio - drinking water in the

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

we could not get away from screaming kids

music a little to loud from the pool area

no facilities for kids.

eenery), enter hall, background of the hotel

room service is good

loved the salt water pool and it was fun to watch all the boats go by in the evening

included breakfast menu had excellent variety, high quality, well prepared and delicious food

the hotel is on a side street so guests should think about renting bikes or a golf cart for their stay so they can explore the town

room was a bit worn down, and so was the outside pool area, but for this price i think it’s a great deal

the natural pool

one pool for kids and it was under repairs/construction

our two children in the first one, and our friends stayed in the other one, which was only for adults

kids had no trouble finding pizza, burgers, chicken nuggets or ordering amazing french toast via

upon arrival they told us they would give us free breakfast in a restaurant to provide us with information about membership

has many pools and caletas along the river that surrounds it where it really is enjoyable for the kids to swim

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

pools were clean and very nice

the room service, buffets, and the seafood dinner are the worst i've had

there are 2 options for breakfast, 3 for lunch and 7/8 for dinner

we noticed the reusable cups at the pool bar weren't dishwashed but hand washed and sometimes just dipped in water and restacked

the spa wow best experience of my life please spend that money and book a massage you won t regret

service bar was not refreshed during our stay

:30pm)

the bar man there makes awesome cocktails

you have shuttle to and from some parks every 20 min or so, and have access to all of them already included

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

although the beach bar has reserved beach umbrellas for the glamping guests, there are some strange rules if you want

waiters at the beach bar are slightly abusive - they insist on high tips, while not all of them deserve it

would have stayed longer if we didn't have kids

very nice and clean pool as well

beach bar stopped serving food at 5pm and closed at 6pm so the only option for dinner within walking

breakfast in the morning was excellent

breakfast could improve (not expecting a resort variety but quality could be better)

the kitchen top stove does not work properly

our room had full kitchen

breakfast was perfect (very well served, and tons of variety)

especially no fridge but there is a kitchen what is the point of a kitchen with no fridge and it’s 90 degrees with 100 percent

besides, it is a brand new hotel with a nice swimming pool

utensils in kitchen area - what’s the point in payin for a kitchen with absolutely nothing in

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

wash clothes, also got a room with a kitchen

guests (this isn't a negative, just an observation), we were hoping for more english speaking kids for our kids to make friends with in the few days we were there

a little bit difficult to move around with little kids, i would recommend bringing a stroller.

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

was friendly, nice size rooms, great family rooms with bunk beds, great pools, kids splash pools keep them busy for hours

delicious, i am not vegan but i like health food and enjoyed every meal

beach is beautiful as are the pools

the scenary was magical, the beach is pristine and they clean it everyday from seaweed, the gym is inside a jungle literally, the room was filled with exciting ammenities and excellent treats

one only negative thing to say the spa manager is in the wrong place i could suggest for his soul to work in a city like miami beach

limited seating around the pool unless you have a swim-in room - most of the seating is around the

facilites - laundry, pool

- gym without ac - rooms without minibar/refrigerator

the breakfast was good and healthy. the room was spacious and very clean.

swimming pool is ok

apart of turned conditioner off 24/7 and ventilation in the gym room

i loved the foam party in the pool this year, it was great

i mean the pools are perfect for the kids, they are not dangerous, but i feel more comfortable with life guard for my kids

breakfast is great with a lot of choices

too many kids in the regular pool and not in the kids pool

staffs are so friendly and helpful, good activities for kids, a good show every night, zumba, good vibes and happiness all the time

of food, friendlyness of stuff, great service and hospitality, room service, location at the beach

the fact that this resort is adults only is wonderful

breakfast was great

there's always availability at the pool or beach to find chairs during the day or the staff will bring out more to accommodate

it's one of the smaller all inclusive resorts but is adults only and has great facilities and rooms

sometimes music around the pool was quite loud, but it wasn't very uncomfortable

the food at the restaurants but there no words strong enough to describe the hotel with the pool bar in front of a wonderful beach

r me)

kids club is recommend for those who are traveling with kids to keep them occupy with a care taker

the staff very nice, polite and helpful, the waiters from the pool the best like manuel and lupe gimenez

swimming pool area, architecture, breakfast, variety of restaurants.

swimming pool area, architecture, breakfast, variety of restaurants.

in the morning, there was no bacon or sausages for breakfast

although there were families and kids, it was easy to have some peace and quiet

our kids love the pool and the beach so clean ,they tried to keep the sargassum to a minimum

they allowed us to do early check in so we appreciated it a lot and also to park the car

the pool was great

lovely staff and wonderful pool.

swimming pool is lovely

the swimming pool and relaxing area was also quite nice

the location was perfect and amenities such as pool, bar, spa and proximity to ocean were all wonderful

next time with my kids

breakfast was great and all the staff were so attentive and polite

was clean great staff the beach was beautiful good food in the buffet and we also had a snack bar definitely we will stay again

there were no prawns :/ could invest more in the gym

location just 5 blocks away from 5th avenue gym and sauna included comfortable room friendly staff clean

i like the location and the cleaning, the pool was excellent for the kids

big, well equipped room. the guy on reception was very helpful. the pool is fabulous. large tv.

toilet paper, had to go to the gym next door

there’s a decent size pool and a basic gym

kitchen equipment was poor, they had 2 frying pans but not a pot so you couldn't even boil an egg

the kitchen is nice and clean

the kitchen was not very well stocked at all

until very late in the night just one chair not enough spoons,forks and other utensils in the kitchenette

- no view, next to a restaurant’s kitchen - just a really thin

everything was according to description and working, including fast wifi in my room and in the hotel patio

wifi works mostly good

bed is comfortable wifi was working well had a safe and a small fridge

no parking available only street parking

free parking outside close to mall two bedroom

is only a few minutes from a beautiful beach and 5th avenue, pool is lovely size and very refreshing after a walk or day on the beach, breakfast next door is

great location and beatiful pool

room 007 there was no wifi network at all

wifi was not that great. had to go out to the lobby to use.

d floor)

the pool area on top didn't feel too inviting.

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

the pool was dirty when we were there

loved the rooftop pool and lounge area, perfect balance of shade and sun options

we loved the pool, it was small but the view is the same as the pictures

my kids loved the pool and playing with kids in the courtyard

he gave us the most beautiful room with a balcony overlooking the gorgeous pool and courtyard area

this is a hotel with less than 30 rooms, love how peaceful the landscaping and pool area are

the pool, although small, was clean and refreshing

10/10 would go here again if i get the chance the rooms were nice and clean and the pool was amazing

beach/pool/facilities very nice

there is definitely not enough bars or night life

we didn't really like the pool outside our door

could not be used from the tulum airport, the buffets had very little vegetarian options at breakfast, i would not recommend the beach club for the maroma beach free excursion- we were made

i loved the swim out pool

we didn't try the pool but it looked nice

it was nice and quiet and relaxing. it has a pool

spacious rooms and nice pool

nice pool when open

we loved the pool especially as our terrace bordered the pool

phone in room did not work and app/site to order room service never worked

- pool bars are very much understaffed, only 1 bartender per pool bar and there are long lines to get

we were upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

clean rooms exceptionally friendly staff delicious food availability of beach beds 24/7 room service beautiful grounds free airport shuttle entire resort is walkable beach is absolutely

pool was a little past due for clean water it was very dirty maybe softer pillows would be

breakfast selection - a toast and scrambled eggs everyday

the pool is a bit dirty

breakfast was slow and insufficient

breakfast was unbelievable.

we loved the daily volleyball games in the pool and getting to know other travelers

vegetarian choices are limited shade next to pool is rare

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

ts) - defect hot pool

without beach shoes, there is a clear risk of injury

the wifi & tv were good

pecially the rooftop), comfortable bed , water-coffe- pastry at reception, nice staff, good wifi

ps), balcony overlooking plaza, cold and hot water in lobby

the wifi was also working well, which is very important for us

nice pools and jacuzzi, especially downstairs

truly wonderful hotel, very excited to come back when the spa is completed

i asked for a car booking for my trip back to the airport but they didnt have it sorted i had breakfast booked but they didn't have it on the system and i had to send them my booking details as

service at the rooftop bar was at times slow but always friendly

the roof pool and view were ex eptional

gym

the pool there was more like a fountain

break-fast, nice people, the hotel provide towels to take to the beach, the hotel had swimming pool, close to the bus station

location with an awesome pool

garden and pool lovely, super friendly staff. is like a home away from home

centric, nice pool area, i was allowed to leave my luggage after the check out, friendly

not sure about water in swimming pool, i mean how is it maintained and how often clean.

close to both 5th avenue and the beach, nice little pool on the roof. clean and spacious

the pool was super clean and the water was perfect temperature to cool off on the hot days in the sun

the pool closes at 9pm

my children loved roof pool

the property has a central location with parking nearby

also the wifi could be bit more stable

i loved the bar and restaurant

wifi okay but a little inconsistent

hotel has 2 pools (one on the rooftop) along with plenty of comfortable seating and loungers around the large (+)great location, nice layout, nice people, great pool, good room. (+)great location, nice layout, nice people, great pool, comfortable room. meet my expectation. (+) the pool is amazing (+)pool and common areas were excellent (+) the small pool area was also a relaxing spot to unwind after sightseeing (+) i love the pool swim laps (+) great courtyard area, pool etc and the private room i stayed in had a sofa, a dreamcatcher and a hammock seat suspended (+)room and pool (+) i liked playing pool