oking classes, yoga, tequilla testing, diving, archery, shooting etc) - trs infinity pool and beach zone were very calm what gives great opportunity to relax - amazing chic cabaret

somethings you had to pay like the spa area

help make it a special experience, a huge thank you to all the team in capricho restaurant (the breakfast and lunch service so special) and i would recommend upgrading to the premium experience, (+)food with a variety of cuisines, daily seaside breakfast with an amazing sunrise from infinity pool (+)breakfast and staff were amazing. (+) facing us plus helios restaurant for our breakfasts (-) nothing dramatic, but one morning breakfast that we didn't order came at 6:30am (+) it has a good selection of food for breakfast and launch (-) before i headed out to enjoy breakfast, i pressed the button toured more of the property and had a few drinks at the pool bar (+)looked forward to breakfast every morning at helios (+) good restaurants, amazing breakfast buffet (+) our favorite restaurants/meals were capricho for breakfast, and tentazione for dinner

working); there are plenty of pools throughout the property with differing levels of noise; the gym and spa pool are clean, spacious and very nice; helios restaurant is consistent with a

also the resort is very spread out so while they offer golf cart rides you may be waiting 15 minutes

o was stationed at the back pool with the bar from 6/12-6/14

the pool needed better filtering. it was murky some days

spa treatment is an awesome too

thing that was not quite up to standard was breakfast service- this was slow and haphazard but possibly because covid regulations don t allow

we enjoyed the well-equipped gym and fitness classes

the pool bar staff, aurelina and clara are amazing

the food was excellent and the nightly entertainment was great, kept the kids entertained

choice of breakfast lunch and dinner nice area and facilities and the stuff were doing what was possible to

breakfast was great. lots of options. healthy. staff was attentive and friendly.

senor edgar helped us tremendously with restaurant reservations, late check out, general advice, etc

s not repaired during my stay) - i booked the hotel in my first stay for 240 dollar per

without beach shoes, there is a clear risk of injury

private location for relaxing in the sun in pure 5 star luxury, everything from the bach, the pool, the rooms with the most comfortable beds ever to the most fabulous foods ever eaten anywhere

breakfast til late night room service the foods offered were varied and delicious

breakfast til late night room service the foods offered were varied and delicious

on excursions should have been better, especially for having to pay for drinks at the excursion bar and then only having beer as an alcohol option on the boat

upgraded to a swim-out room in the top vip section of the hotel, which had its own pool, pool bar and restaurant, which we really enjoyed

phone in room did not work and app/site to order room service never worked

away for dinner some nights because they are no longer take walk-ins some guests forced to use room service in those situations once room service didn t show up main buffet closed most nights

room service food is absolutely horrible

food, beach access was great and calm areas of the beach you could enter the ocean water, nice pools, lots of cabanas for beach and pool use for a great place to relax

food was mediocre except for the breakfast buffet and the beach fiesta

out pool and the taco station in the center of the plaza was #1 we love the restaurants and the 24h

30 as an option for people who didn't eat breakfast

loved the swim out from room to bar with an oceanview

because of the location its hard to check other bars and restaurants in the nearby cities

the place is beautiful, from the pool to the restaurant

we were a family of 4 and my kids loved not sharing a bed, the extra bed provided fit fine in the large room

bar and pool area is beautifully lit at night

the cocktails at the bar were expensive and not very strong

bar closes at 7:00 pm

a beautiful setting - we could walk barefooted the short distance to the sea and the swimming pool was clean and very close as well

you can rent golf carts to tour around town which was fun and very reasonable

location perfect right off the beautiful beach and pool clean and quiet

kids loved the pool

pool water a bit too cold

everything room service was great

the ' secret box' was so nice for room service- no having to get dressed

iter by pool) had everyone's drink full and was so friendly

pool in february was not heated enough

included breakfast menu had excellent variety, high quality, well prepared and delicious food

they weren't open for breakfast so was disappointed didn't get to try the waffles

breakfast was fantastic, fresh made to order and plenty of choice

the breakfast was sufficient for what we need

loved the salt water pool and it was fun to watch all the boats go by in the evening

no facilities for kids.

mfortable and large), room service, view out of balcony on dolphinarium

not much facilities in the hotel. no kayaks or snorkelling equipment, no gym, no spa. basic.

a nice bar on the pool

pool was dirty big balls of hair floating,rocks and dirt

the beds were neatly made, lots of available kitchen supplies, and i could not have asked for better

location brilliant comfortable rooms, kitchen well equipped everything wonderful

the little house by the pool (pump house?) was very noisy

knives in kitchen not sharp and had loose handle

huge beds, extremely well equipped kitchen and a good shower

loved the pool atmosphere with the dj

der normal circumstances) not be allowed

had all inclusive and they had excellent room service 24/7, but they did not serve coctails with alcohol to the room, it was possible to

with our kids in a couple weeks

had room service lunch and no one came to take the plates away

they should put some citronella torches out at the pool so that the deck and pool area can be enjoyed without being eaten alive

very comfortable beds, tranquil swimming pool

the hotel is located in a jungle, with a swimming pool, it has a very peaceful atmosphere, good place to chill and relax

pool is amazing

the vegetation and trees, the fresh air, the pool, the straw-roofed cabin

we stayed for 3 nights, the first day (friday) we just relaxed by the pool and at the restaurant, which we had almost to our self the whole day

the included breakfast was good but to small.

floating breakfast and dinner is really delicious

very attentive very friendly went above and beyond for is josi josimar our server for our two day breakfast wich is included and absolutely delicious and good size and variety he was amazing very

breakfast included in the price very friendly, helpful and accommodating staff very nice swimming

breakfast was wonderful and included

i was able to text them while by the pool to make massage reservations instead of going there or having to call from the room like one

has two pools, one for kids and the other for adults

spa was expensive we went to tulum and got massage on beach for $45 it was like $140 here

lovely pool area, lovely restaurant and bar

our private pool was cristal clear

shame that there was no breakfast

we felt as in the jungle :) the room was clean , very new and modern with great view of the pool

it hard to get food for breakfast in the mornings, only one small place and you don’t understand what time is it open

breakfast was good

m and the sports bar is the only thing still opened until like 12 i believe, but there s no music there so it s

and still ideal for families but the food at the royal level was much better and you had your own pool that was very chilled with nicer sun loungers and you never had to fight for space

we d try calling room service there was never an answer

big and beautiful, kids friendly.

cause of covid, however in another hotels kids rooms are functioning)

it would be good for a split day so the kids have energy to sit through the show at night

com as check-in for all rooms, except adults only fuego block, is stressful and reception staff not the best, they told me booking a twin

one pool for kids and it was under repairs/construction

food was spectacular, from breakfast to dinner all around

octopus water slide/pool has been down for a month so my kids were bummed out they couldn’t go on

unorganized kids in the non kid pool no one checks if they have access to private sections

i enjoyed 2 spa massages while i was there

nice pool and beach front

the beach is very pretty and the kids club is well run

friendly helpful staff big rooms with comfy beds we loved breakfast, lot of options and everything was fresh

private jacuzzi and pool with full bar and wine included

private jacuzzi and pool with full bar and wine included

the view of the caribbean sea and the hotel s signature swimming pool visible directly from the hotel room were breathtakingly beautiful

the base level rooms are all very big and private, each has a small pool and you could easily chill out for the day there

at one point inside the resort, i remember sitting in the viapy bar and thinking, there wasn't one place i sat or looked at in this resort where the whole scene

in my stay, the room was clean one once, the same with the mini bar

room service wants to charge for wine, which is obnoxious especially when you can just walk to a

hotel was amazing and an adults only location with 5 star treatment

having a traditional cocktail bar with live music before dinner would have been nice

seating around the pool unless you have a swim-in room - most of the seating is around the (loud) kids' pool

exercises, sound bath and many more) ud83dude4fud83euddd8 ud83dude4c atlantis spa is a beautiful place with professional staff

our kids loved it, me and my husband loved it and will be definitely come back here

seating around the pool unless you have a swim-in room - most of the seating is around the

room service is provided by the lunch restaurant, so no escape there

the breakfast buffet was great with lots of choice and space for our big family

so many pools, great for kids with a water park, food was fabulous and so extensive

the room service menu could've been better with more options for kids

the massage at the spa was very good.

the beach is stunning, plenty of chairs by the beach and pool areas

good breakfast

the hot buffet breakfast provided was good too

breakfast in the morning was excellent

we were told we cannot use the water provided in the gym when another staff told us we could

the kitchen top stove does not work properly

was well maintained, pool in a great location

were in bad shape, equipment in gym was broken, 3 kayaks and paddle boards for many guests, lost luggage delivered at 3am and front

once they realized that they can't fix it, the front desk operator suggested us to use the gym showers until the next day when they can fix our room

breakfast had nice cultural choices. servers were awesome, especially jeff!

beach, the staff are friendly, the wifi is good, the food is good in the normal restaurant for breakfast, lunch, and dinner, with the menu changing daily for dinner, however the food was

only issue we had was with other hotel guests - a noisy group of older adults who insisted on being loud, which got worse as the day progressed

of food, friendlyness of stuff, great service and hospitality, room service, location at the beach

location breakfast daily with a view by the beach

we went to parking to take our luggage and manuel from parking staff help us and went to reception and told

room service, staff, restaurants, facilities looked elegant, all you can drink and eat, beach side

friendly staff wonderful beach swim up bar tequila

i went to reception and the money was there as the room service employee (luceli) took it to them

restaurant and bar staff were all extremely polite, helpful and attentive

we used the pool and by the time we were leaving the hotel i remembered

crazy drinkers but if we wanted a mimosa at breakfast or a drink before lunch only the lobby bar opened didn't open until 11am on the other end of the resort and then the pool bar didn't open

is small but good for 3-4 days trip with kids, the entertainment team and kids club team was good for kids

pasta station in the buffet room was good and generally offered a good selection especially for kids

cleaning bed quality linen quality breakfast

by the evening we were back in the pool

the whole property is a good size - not too big - so the kids (teens) had the run of the place but could always find us

no kitchen utensils

especially no fridge but there is a kitchen what is the point of a kitchen with no fridge and it’s 90 degrees with 100 percent

the outdoor pool was small but refreshing in the heat

utensils in kitchen area - what’s the point in payin for a kitchen with absolutely nothing in

large bathroom, near to shopping and some restaurants, next door to oxxo, small-ish but very nice pool

gym (you get the job done) close to 5th ave (walking distance 10-15 min) it is a private condo

also kids at the swim up bar was not cool

the pools are clean and well maintained

the gym was very small and needs a refresh

handles didn’t work well, gym was too small, sargassum, and the earliest restaurant reservation available was

the small kitchen was a real asset

was a great stay large comfy room with kitchen , comfy bed nice pool kept clean and nice and warm as the pool area gets good sun

the family room has also a big kitchen in the room

our room had a kitchenette and dining area, but the kitchen wasn't equipped with anything

people having party all nigh long. missing utensils in the kitchen.

facilites - laundry, pool

apart of turned conditioner off 24/7 and ventilation in the gym room

great facility for the great price. great breakfast. not to far from calle 5. great staff.

and helpful, the restaurant area and food was good, the rooms were clean and comfortable , the pool area was so relaxing and the overall experience was great

no air conditioning in the lobby or breakfast area

we loved the pool, it was small but the view is the same as the pictures

nice room, confortable bed, easy check in, nice swimming pool, close to everything but very calm

there is a rooftop pool area that i didn’t personally have time to use but looked like a great place to hang out

swimming pool on the roof

the pool area on top didn't feel too inviting.

they allowed us to do early check in so we appreciated it a lot and also to park the car

swimming pool is lovely

pool

location, pool and service.

lovely staff and wonderful pool.