friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

no facilities ... no gym ...restaurant has limited menu

gym closed at 11pm

room size is small, breakfast is average. very small gym, no swimming pool.

power outlets, but sadly not on both sides of the bed (not a problem though, but a nice to have) breakfast was excellent: delicious and a great variety of foods to choose from

very clean and spacious rooms. warm greeting and late check out possibility

gym is a bit cheap and dated

i couldn’t have a late check out

gym awful. shower needed maintenance. no laundry service on weekends

gym is small, however it still meets your basic needs

bar shut too early in the evening

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

c fly) and benches

the pillows were heaven. and the room service was good !

ean, cut hedges, remove

swimming pool was closed

we also were lucky to get an early check in since we had an early morning flight

great breakfast. great service, staffs were very helpful.

clean, location, gym, lobby, front desk people.

nice reception and bar tenders. very kind and helpful.

the staff were amazing especially the bar staff who could not do enough to please

the pool is amazing too and in general the stay at the hotel was really pleasant

very nice hotel close to my work good breakfast nice swimming pool

enjoyed the abundant breakfast, the pool area and the cleanliness of the hotel

her name is liza and she works as the pool guard

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a sunday so

were no tea or coffee making facilities in the room and there was no room service the day we were there

bar did not open until 20

needless to say, i went to a local bar the following night for some tapas and a few beers

good bar for snacks, food, drinks

room very clean, comfortable beds, wifi very good. check out at 1 am.

great pool area

the bar had no prosecco/ cava last night which was a little disappointing

the gym could be improved

room service menu left something to be desired

the breakfast area was quiet and inviting; the breakfast buffet had a reasonable variety of foods

but we were definitely surprised by the incredible breakfast

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

everything you need including a very nice breakfast

breakfast pricey

staff, comfortable bed, and breakfast buffet excelent

breakfast was really good and more than enough choice

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

it was nice to have a drink at the bar in the lobby too

reception and bar service as they use the same personnel

station so we could have easy journey the next morning we knew there was no restaurant but the bar served good snacks and small meals large room with very wide double bed

is just across from the chamartín train station which was an easy walk over with luggage and kids (if you have a lot of baggage you’ll walk a bit further to take the escalators

brought two kids (1 year old, 2 years old)

breakfast good, location too

the pool was uber construction

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

there is a bar there and a burger king at the train station, but not much else

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

breakfast was great and staff helpful , sadly no laundry service but i walked about 6 minutes to find a

early check in was a plus

small gym

the wifi connection was very good

maybe a bigger gym distance

it was convenient to have a bar and restaurant on site since nothing else close by

price ok and very nice staff. ev charger underground.

i was glad there was a 25 hour gym that i used to burn off all of the delicious food on

the breakfast was superb with a wide range of choices from made to order eggs/omelettes/pancakes to

just that the pool was very very cold even when it s sunny day

staff is very helpful and kind, breakfast is very good

clean and modern, great vibe specially with kids

great location for transiting through madrid. bonus having bar on site and outside sitting space

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices at bar 24 hours front desk fast solutions to problems air conditioning at

gym was out of service

easy check in, friendly staff, good internet, good gym, clean.

gym needs to be reserved in advance in order to use

great breakfast and i was happy to use the gym facility after a long vacation.

late check out

bar in the back of the place

the restaurant and the bar are perfect at night time

the bar was never busy as the prices were very expensive for this location.

didn't like the pool opened at 11am

only minor criticism was that after i had eaten a meal provided by room service, i phone down to have the tray with the empty plates etc collected, and the man who

very slow wifi.

great bar and restaurant

swimming pool was a bit cold

the bed was so comfortable huge bathroom amazing gym the breakfast choice

location, breakfast and gym

everything location room staff the spa is amazing and best thing

also i specifically chose this hotel for the pool spa features but no one told me it would be closed for maintenance during my stay

swimming pool is only for +12 years old , so kids dont have an opportunity for fun

the bed was very comfortable, lots of programmes on the tv, great wifi for multiple devices

i was being very picky, i felt a little restricted in the choices on the bar menu and i think i would have struggled if my stay was longer than the weekend and probably not

would have loved to see more amenities like gym and indoor pool

food quality. room service

food in restaurant could be better, didn t use it. be good to have poor bar food

the pool was fantastic

the pool, the cleanliness of the room

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option n the

the pool can get quite crowded at opening hours, closing hours is sometimes better.

the pool was very pleasant and it was a great experience to explore the communal areas

breakfast friendly staff, helpful with kids good wifi connection close to metro station

in the room there are all required things: wifi, a fridge, towels, glasses, 2 clean beds, a tv set, etc

very friendly helpful staff, great price, good wifi.

the wifi maintained a good connection, even during times i required video conferences

room was clean and tidy every day, and the wifi was fast

excellent location, good wifi, spacious room, fridge in room

the staff - from the room cleaners , the counter staff , the breakfast staff and the bar staff were exceptionally polite , friendly and helpful

also, very confortable for travelling with kids and the breakfast superb

i wish they had a gym. wifi in my room is not very stable, but it's good at the lobby

it was indicated that the frigo bar was for free until the check out

wifi good

posters of staff faces everywhere!!! (kids liked them though!)

the swimming pool wasn t open

location to airport, on-site parking, good breakfast, and nice swimming pool

swimming pool for kids, it was a good surprise

room next to bar made the room a bit noisey at times

the bar and restaurant were beautiful, and the food was exceptional

nu after 11pm)

to that, the room was highly comfortable and clean, all necessary amenities were there, the pool/terrace were remarkable, and the hotel was well located as close to different metro stations

breakfast was varied and delicious, from baked beans to churros through granolas fruit lots of

accomodation was perfect, we had a room with 4 beds so perfect for the kids

well located for madrid bajaras airport, so grateful for an early check in.

wifi was not stable in the room

late and no room service

excellent hotel, close to the airport. comfortable, great value for money and a good breakfast.

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

big rooms. laundry service was excellent.

lack of room service after 11pm (arrived at 11.05...) (-)lack of kitchen personnel between 10 and 20, no bar to have drinks or tea and no room service (+) the was no room service option either (-)fact that room service was only available during restaurant hours

from the room you get a glimpse of the golf course

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

room service food not so great. cooked breakfast could be better as well.

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free) (+)amazing , rooms , the stuff , quite and peaceful and free parking (+) - the parking lot is huge (+) free parking a bonus (+) everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center (+)easy access, free parking and friendly staff (+) nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent view (+) we left our car in their private parking, which is securely closed at night, and relied on public transportation (+)the room is wonderful, big and comfortable! and there is big parking underground!

a lady named victoria who delivered our room service was fabulous, very polite and friendly

lovely people at bar downstairs

room service was good, there was no noise, the facilities and amenities are quite new and all was

hard pillows. . bar food menu. .

late check out gratis

there were a gym and a covered parking garage

facilities are basic - small gym, no pool, tv channels basic and no english channels

the gym looks like it isn t well maintained; some of the equipment is too old and malfunctions

all room in the

the gym is missing a lot of weights

smells sometimes of drainpipe / humidity breakfast s hot dishes lukewarm gym is not very comfortable

wifi was good, breakfast was good, airport shuttle was very good

room service every day with

sumptuous breakfast

adequate hotel with good wifi for airport overnight

nice stuff nice garden good for kids nice pool

all this and only short shuttle bus to airport

convenient shuttle bus times to and from madrid airport

we spent the afternoon in the pool

the room, the pool, breakfast, and restaurant!

was friendly and helpful; the food was fantastic and i loved the later room service options, as i had flown in and arrived at about 11:30

no restaurant or bar at the hotel but many bars, cafes etc

rooms, safe, 8 minutes from the airport, 88 euros total for 2 rooms for me my wife and our 3 kids , you could not ask for better for what you pay

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

connecting door between the rooms, so if you have small kids it is a problem

comfortable, good size room, grab bar in tub which has often been missing in other places i stayed

location from airport after long flight to catch a good night rest, late check out was nice

i loved how late check out was an option !!!

no laundry facilities

the laundry mat was near by

laundry service provided and the breakfast options were not that great

the staff were really pleasant, there was a good choice at breakfast time; and the bed comfy.

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to accommodate everybody in one room would be

great to have late check out

very clean, nice breakfast and proximity to airport

very friendly staff, big and clean room, really comfortable bed, great brekfast, early check in

breakfast, very good coffee, friendly and helpful staff, very clean, warm atmosphere,quiet area of

there's a nice bar right across the hotel, in the park

very good breakfast all in all very good value for money

wifi reception in my room 210 was very poor and erratic

clean, cozy, nice personal, tasty breakfast

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

service, cleanliness, bar and restaurant

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

because my kids loved the place

no pool, unclear when and where shuttle could pick you up when going from airport to hotel.

breakfast was also great

nothing. maybe would need some more light into the bar and restaurant area

the fitness studio is also outdated, just 1 running maschine working and to work out maschines from the

advice regarding food from reception staff was great as we found a small tapas bar just nearby that was just what we wanted

ich i didn t use but did check out, and it looked good)

comfortable room and fabulous breakfast

staff in the bar ignore us for too long in the counter, while they are not serving anyone, but just cleaning and

is tiny, room service is expensive, not enough restaurants nearby

there is a decent gym with cardio and weights

employees friendly and efficient. very clean. the salchichon at breakfast was delicious!

location right next to subway station beautiful hotel with a bar on-site room was comfortable helpful

breakfast was very basic with very limited options. no gym or pool.

small clean gym with basics but no weights

the staff was excellent and the breakfast was one of the best we experienced during our 60 days in spain

clean, amazing staff, spacious rooms, bathroom very clean and room service great

the gym opening time was too late

gym was quite small but sufficient

no coffee /tea facilities in room. free wifi not in room.

the staff were very helpful and friendly, and the hotel bar had a great ambience in the evening