also i had good wifi in the room

no bar / no resto very basic breakfast

price, staff, free parking, only 15 minutes driving from the airport

gym awful. shower needed maintenance. no laundry service on weekends

no mini bar and breakfast was not as good as advertised.

the breakfast is a great offer too

great good staffs and nice breakfast

there is no spa in the hotel

was ok, however when using the telephone for room service (room 223) it was completely loose

wifi was not up to the standard of my children s streaming needs.

friendly staff and strong wifi

pet area in reception/restaurant so we could bring dog with us

the wifi is good and also parking place is wellcome in that place.

were so absolutely blown away by the breakfast which had really delicious, healthy foods like real scrambled

breakfast ok

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

good bar for snacks, food, drinks

missing wifi password reminder

were no tea or coffee making facilities in the room and there was no room service the day we were there

bar did not open until 20

i could not connect to the wifi as the signal was weak.

but we were definitely surprised by the incredible breakfast

everything you need including a very nice breakfast

the breakfast was beautiful but the price was a little steep

breakfast is excellent

wine at the bar was a but pricey for spain, and i wish they had a shuttle service to the airport

breakfast was nice, and they took consideration for the clients to be accomodated well at their

unfortunately stayed at room 101, right next to reception and bar and is definatelly a room not to stay again,

very good breakfast!location too!

breakfast was really good and more than enough choice

the property was quite out the way the rooftop terrace was unreachable wifi was poor

luckily i had my laptop wired on wifi

gym could be improved and an indoor pool

didn't get a chance to use the pool or gym, but hopefully next time

the gym is very

no swimming pool and pool

the price seemed a bit high and the bar was closed

room and breakfast

sauna looks great but not working and in the same space as the gym, the shower in the middle of the gym, does

great breakfast! comfortable bed and stay as very quiet. excellent facilities and very clean.

gym

wifi was weak in my room and it keeps disconnects, i think because my room was the last room.

good value for the money, fair for a one night stay in business travel, with free parking.

problem with wifi (i

large tv, bedroom heating, comfortable and large beds. free car parking.

location, close to my office swimming pool friendly staff

i really enjoyed the gym and spa facilities.

used to have a nice spa/pool

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

the pool and spa don't serve anymore.

wifi intermittent

service friendly everything organized pool good seating outside close pool relax food good thanks again for exe

room service

the staff were amazing especially the bar staff who could not do enough to please

her name is liza and she works as the pool guard

location (near our office) breakfast choice, bar food and staff.

5 mins walk to metro and refe station excellent location and restaurant was really good, so was room service

wifi was bad

wifi is high speed

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

it was close to excellent restaurants for dinner, it had a nice pool for the afternoon, and the breakfast was

was disappointed by the fact that the swimming pool was closed

the breakfast was great, and the gym is absolutely fantastic

wifi works only in living room. but in vacation it is not a problem.

not many vegetarian options for room service

the room has a useful kitchen with microwave, kettle and a little fridge

underground free parking

great pool and bar area. close to airport. clean comfortable rooms

also the laundry downstairs operated by wewash is easy to use and access

easy parking garage close to the airport grocery store next door laundry machines available $ helpful staff:

no fruit in the breakfast or at least i didn’t find it

room was freezing cold and the room service was terrible- a soggy sandwich and a few fries for

it was great to have a bar downstairs and a supermarket nearby

staff were so friendly, pool was great, close to plenty of restaurants, 15 minutes in a taxi

the staff took attention, well cleaned, comfortable beds, delicious breakfast. pool cold but ok

not enough hot water. wifi doesnt work

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

location was great for proximity to chamartin train station. good restaurant and bar on site.

i can't fault anything other than the wifi, really, we slept super well and the location was excellent in terms

everything went well staff was helpfull for my kids

room service was very fast and accurate

hotel, friendly staff, gym is good, bed was very comfortable, good size bathroom and the cleaners were brilliant

maybe a bigger gym distance

rooms and a nice clean bar and reception area

had a gym on the property

the wifi worked properly

good wifi

cold and warm water provided in lobby as well as free wifi

the free wifi was good

broken to do any thing you need to use their wifi we forgot to do check out and had to go all the way back to

pool change rooms and toilets could do with refurbishing, but this a minor issue as you can change

wifi is slow

i had hoped the swimming pool might still have been in season

was an overnight stop so convenient to the train station but had excellent facilities including a gym and a

access to the city. breakfast good late check out excellent

perfect wifi

clean bathrooms, great mattress, friendly customer service (wifi-question).

takes at least 2 metro lines to get to the city center and wifi was dropping, other than that it was quite

room was good. clean bed and towels. free wifi.

sometime i couldn't connect with wifi. w room which i stayed was little bit small for 2 person.

great location for transiting through madrid. bonus having bar on site and outside sitting space

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices

clean and modern, great vibe specially with kids

are stingy, charging a fortune for clothes laundry service and only give you one bottle of water on arrival

triple room was spacious, our kid’s bed was set up beautifully, with a little towel and kids shampoo, lotion

very friendly staff. extremely clean room. room service was great. we had a very pleasant stay.

really impressed. spotless clean. fabulous food and drinks. lovely pool.

wifi worked but was sometimes a little inconsistent in my room. other than that, all was great.

staff and large, comfortable room meant we were able to enjoy some wine in the room and get room service for a

separate bedroom for kids was a plus

the washroom was clean and even a gym is available

spacious room for 4 people, nicely decorated for kids.

spa was not working

the spa was not available

it s time for renovation also room service closes very early

only problem i had was that the wifi wasn't very good the quality of it was very poor

spa facilities very basic and should be open all of the time for free. breakfast over-priced.

bar in the back of the place

nice, clean hotel, good breakfast, fine wifi and very close to metro

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

wifi was available at all times, no issues with insufficient bandwidth

the restaurant and the bar are perfect at night time

of freshness of the breakfast bar gives a lot to be desired

no hotel bar no gym or pool

a lady named victoria who delivered our room service was fabulous, very polite and friendly

really don t understand the fact the hotel have no bar or restaurant service on a holiday day , it is a 4 star

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free)

location, beside the bus stop almost and 2 mins to metro. great wifi and clean.

the room was clean, and wifi was good

lots of privacy, big beds and good wifi

enter in this hotel you need to have your phone charged and with wifi so you can open the doors to get in also

location, clear directions on how to get in and log into wifi, high speed wifi, comfortable

no wifi service in room. low water pressure in shower.

that doesn't have wifi in the rooms

large room&bathroom. friendly, english speaking staff. close to metro. fast wifi

connecting door between the rooms, so if you have small kids it is a problem

rooms a bit tired. shame no bar / restaurant.

the wifi was really good and the drinks in the mini bar were inclusive

very clean and modern. great washroom. they allowed an early check in.

laundry service provided and the breakfast options were not that great

we tried t order some room service for the kids and we were told it was not available.

no laundry facilities

the eggs/meats/vegetables from the kitchen were all very well prepared and very delicious

room, restaurants and pools, the room size ( junior suite ), the balconies, the pool options, the kids club,

i believe the breakfast and room service was also

breakfast was really good

brand new cleanliness, staff kindness room large bathroom huge, with large shower box restaurant wifi

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

room service etc

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

also wifi is terrible, the signal comes and goes from time to time

wifi was useless, no plug in the sink, no english t

good wifi connection, nice staff, good location

one of the receptionists was kind enough to let me try other available rooms is i could get good wifi

wifi was not available

provided inside the room, good only if you are travelling alone or with your partner, if you have kids then to

good airport layover , got late check out for free

say it's sound proof, it's not i can hear kids playing outside and people walking all night long

wifi worked great and was easy to connect to

came very early because of a change in my scheduled flights at these times of coronavirus

kids was looking for swimming pool

small but functional gym, comfortable beds and room!

nice breakfast and lunch with attentive staff

convenient to the airport, free shuttle, excellent breakfast

room service was superfast

there's a nice bar right across the hotel, in the park

breakfast, very good coffee, friendly and helpful staff, very clean, warm atmosphere,quiet area of

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

clean rooms, great location across a park with amazing playgrounds for the kids, free street parking available

room was spacious and perfect, and as requested bed was really comfortable breakfast was awesome with lots of

helpful staff, especially if arriving hungry; great breakfast!!

because my kids loved the place

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

breakfast is

breakfast, nice, comfortable room with wifi

the swimming pool was closed. this wasn t easy to notice on booking . com

no free access to spa area.

awesome gym

to be peaky, at the bar, the bar tenders had no idea how to make gin tonics, but we drank anyways

be great if microwave facilities to heat food available/provided by room service/ hotel kitchen

spa food cleaness

they were incredibly accommodating, especially since i was traveling with my pet

wifi, a/c, tv, etc)

from the photos they have swimming pool in the hotel

a minor detail, the gym and pool is in a separate part of the building provided by a different

sometime there were some issues with the wifi but that was okey.

good value north of madrid center...easy access to airport and good wifi.

they could build a gym. breakfast is expensive when compared to the options in the area

would have loved to see more amenities like gym and indoor pool

roos are small and it has no gym

their breakfast buffet is delicious and a great choice of food to choose

that does not offer room service

airport shuttle, proximity to airport, pool and playground for kids

no tea or coffee making facilities in room and no room service

kids in the pool shouting and the pool assistant did not tell anything to them or to their parents

perfect for working remotely; big desk, great light and powerful wifi connection

breakfast was good with a fair choice of food

hotel suited us really well however the pool water was very cloudy and tasted salty which was a bit 'off putting

the swimming pool was not available.

the breakfast was a littel to expensive for me but sure it was good quality

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

new and clean room. i like to gym and i could, however the gym room is small.

***very*** fast internet on the wifi location close to tetuan and cuzco stations; also a 24 hour carrefour 2

wifi was not 100% reliable

wifi speed is ok.

not sure it would be ideal for two large adults sharing

didn't use the swimming pool, but it looked clean and really appealing :) i loved the apple cider vinegar option

quiet rooms, great breakfast

friendly staff and great room service

corridors are coming down, carpets with marks of bleachs and bottom of the doors damaged the wifi unbelievably

breakfast

nice breakfast!

wifi was good and the air conditioning worked well

the free wifi was excellent

breakfast friendly staff, helpful with kids good wifi connection close to metro station

room was clean and tidy every day, and the wifi was fast

breakfast friendly staff, helpful with kids good wifi connection close to metro station

wifi worked well and you could also get service in the room as well

not a pleasant experience trying to check my wifi connection knowing as well that checking out on time depended

early closed for restaurant and coffee shop and room service

on site food, just lack of options for kids i felt.

wifi good

the staff is super friendly and we felt so welcomed. the food in bar is excellent!

sometimes the swimming pool area is at deep shadow

room service excellent

is too hard ac blowing on the bed directly quality food for room service is disappointing shower pressure could

the staff was super friendly, the room was perfectly clean, and the room service was very good

great park behind the hotel if you would like to have a walk or have kids

also worth mentioning that the toiletries were very good along with the hotel gym

having no gym is it s only downside.

no adjoining rooms so my partner and i had to split rooms as our kids are under 18 and weren t aloud to spend

bernabeu stadium by walking for 3-4 minutes only + the metro is in front of the stadium the room service the

breakfast was amazing

the program of the swimming pool finish too early, at 19 o'clock.

need was walking distance, transport is near buy, the food options were amazing, there is even laundry and beauty

during the night that i heard kids upstream.

not to much to do with kids nearby

the wifi was not working properly.

the room is a bit small. wifi sometimes gets unstable.

wifi only available on the ground floor reception area unless you pay

wifi was useless - even the paid one.

quiet neighbourhood, helpful staff, decent bar just outside and nice local eateries nearby

upon checking-in, i realised the evening receptionist was also doing bar service; upon checking-out, i realised

paying for wifi in bedroom......

slow wifi connection in the room.

pool was refreshing

proximity to airport and shuttle service

variety for breakfast , allowed early check in , airport shuttle excellent, staff friendly and bilingual, room

good wifi

room service great, fab nights sleep

the rooftop pool with cabanas and also the terrace bar were superb

breakfast was amazing. and utilizing the luggage room

the pool wasn t open for our stay.

the outdoor bar area was also beautiful

very stable wifi (colleague in the other room was satisfied though), breakfast consists mostly of sweet and

really fast internet wifi to download a movie within half an hour, and super clean bathroom with disinfected

i liked the room. modern, clean, good feee wifi

i like that they let me had an early check in to the room

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

i loved the room, the professional attitude when i checked in and room service

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

needs to be larger and more toppings if you pay 28 euros plus 6 euros tray fee for room service

great location for airport and near major shopping centre nice relaxing swimming pool and gym

gym was very good

the wifi

wifi passwords were messaged to me and posted on the walls inside the building

the wifi of the place is horrible

codes to access the property so access is not very convenient if your phone is without battery or wifi

poor wifi

wifi was also very good

did not have breakfast in the hotel, prefered to discover the neighbourhood and eat in a local bar with local

nice outdoor swimming pool

pool didn t open untill 12

pool area very well kept, gym equipment well maintained

parking, comfortable beds, good wifi, excellent breakfast. location was perfect for our needs.

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

wifi works well all over the place

the wifi speed can be improved

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

i loved the breakfast and the employees' attitudes. customer service 100%

steong wifi

great location, comfortable bed, pet friendly, close to a huge park for the dogs.

the front desk people are always so nice. good breakfast. comfy beds.

service team was absolutely helpful and nice, room was clean and breakfast excellent

bar is open until 3 p

location, friendly staff and a great little bar doing snacks (picture) and breakfasts

we arrived early in the morning just to drop our luggage, but as a room got free, we were allowed to early

wifi was inconsistent, mattresses were just ok.