the pool, the surrounding area, the views, the food, the decor, the restaurant, the bedroom

friendly hosts and secure parking

plentiful parking

booked a room for 2 adults,2 kids and 1 baby at the time of booking the manager told us that the cot was an

the fact that there is a pool is a massive advantage for the kids

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a

needless to say, i went to a local bar the following night for some tapas and a few beers

missing wifi password reminder

good bar for snacks, food, drinks

everything you need including a very nice breakfast

the breakfast area was quiet and inviting; the breakfast buffet had a reasonable variety of foods

the breakfast was beautiful but the price was a little steep

breakfast pricey

i could not connect to the wifi as the signal was weak.

big room good wifi location near airport. i was just for one night to catch a flight next day

no mini bar or fridge in the room ,very important !!!!!!!!!!!!!!!!!!!!!!

bed wifi

clean room, excellent breakfast, wonderful service and good connection to the city via metro

clean and good breakfast. parking space.

new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

lack of international tv channels. wifi needs reconnection overnight

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

problems with wifi on the last day

the bar hours were a little short and out of 5 nights only able to visit once.

wifi reception in my room 210 was very poor and erratic

reception staff were excellent. bar and restaurant staff less so

very friendly staff. great breakfast and very clean room

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

because my kids loved the place

the breakfast was a good deal for 6 euros, and had a good variety--nice bread rolls and some ham/cheese

wifi reception was a bit poor in my room and i was dropping out from teleconferences every now and

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

very small tv, no foreign tv stations. breakfast starts not before 7:00. slow wifi

room was clean, ac was cold, bed was comfortable, wifi was fast, tv was big and good channels, bathroom was

wifi signal in the room was so low that one couldn't connect

wifi is terrible hotel lacks relaxation areas with comfortable seating and is devoid of atmosphere

many little things were wrong, from wifi bouncing all devices and tv working very poorly, to a freezing cold

a lady named victoria who delivered our room service was fabulous, very polite and friendly

everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center

no bar or restaurant facilities were open apart from a few hours in morning for breakfast

no restaurant or bar available

nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent

location, cleanliness. wifi quality, very helpful staff

i also enjoyed a walk in the nearby park after my working day instead of using the gym in the hotel

free fast wifi all the hotel

the ledge for the trays at breakfast was a little small and easy to drop the tray.

would have been nice to get connecting rooms for us and kids, but maybe the property could not provide that

breakfast spread

wifi was flakey but im nitpicking

have gym i wanted use but equipment wasn t working and it was disappointing, reception staff didn t

breakfast was one of the best we have ever had in a hotel - the choice was extensive and the

it s very loxurius and it has buffet and gym

great hotel in a good neighborhood, easy parking.

underground parking was sufficient and easily accessible

due to covid not so many people in the hotel. because of that bar was not open.

lack of essential facilities such as bar or a place where guests can relax and have a drink

enjoyed the whole experience the staff were helpful and cheerful good parking

rooms, super clean, modern facilities, sound-proof rooms, vending machines in the premises, free parking, next

gym

beds and showers were excellent. parking was super easy and available for free.

large tv, bedroom heating, comfortable and large beds. free car parking.

surrounding area, very greeen :) -nice staff, clean bathroom, low price (for room service etc) -located in a

like really smooth wifi, which is not so common

also the wifi doesn t work so good

also no laundry service even though it says there is one

the property was quite out the way the rooftop terrace was unreachable wifi was poor

the gym is very

very nice and varied breakfast

wifi, for a reputable hotel chain was very poor

bar was deserted and barman was absent most of the time

i arrived they found a room available for early check in

no facilities ... no gym ...restaurant has limited menu

pet super friendly!!

pool was wonderful and the rooms exceded our expectations

rooftop bar and swimming pool also perfect benefit

pet friendly

tomas , in the bar area, is such a neat young man

open when we were there during the whole weekend in fact which was a shame we were asked to order room service

gym equipment broken and old, tv doesn't work in the gym

booked this hotel because of the gym and the pool which the advertised on this site

poor gym and hardly any equipment

their outdoor bar area is lovely for an evening drink and chat with

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

nice pool

cheerfully accepted my luggage for the storage and provided me wifi access before the check-in

the staff were amazing especially the bar staff who could not do enough to please

we had flexibility for early check in and luggage storage after checking out, which is really important in a

underground parking

hotel has its own shuttle bus service, which is offered as soon as you book the hotel

pool, clean, great facilities

we appreciate netflix on the tv for our kids

but worked quite well) - well isolated - train and busstation close by (1-2 to airport) - 24hr gym - good

location (near our office) breakfast choice, bar food and staff.

my sister s family was also staying at the same hotel and they dealt with all issues (kids)

not enough sitting areas in lobby, narrow hallway, no gym or other things to do

requested room service for breakfast because we were in a rush, but they told us we had to come down to the

no gym, no spa, no fitness room

if i remember well, it seems that they charge for the towels to use in the pool.

the restaurant was closed and they do not have room service

the hotel is very fancy , the wifi is working very good. its located in a quiet place.

in the room to get some privacy but still be close to the kids, even included a small

very good breakfast

the gym was very good and the breakfast was very reasonable ud83dude0a very close to the metro (barjas)

late and no room service

a bit noisy, heard kids yelling at night in the hallway

shuttle to airport. room service

tennis court and gym facilities available, great continental breakfast at low price

not enough hot water. wifi doesnt work

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

comfortable, good size room, grab bar in tub which has often been missing in other places i stayed

the wifi was not working

connecting door between the rooms, so if you have small kids it is a problem

that had no switch for so had to remain on all night which is not ideal for light sleepers and kids

i loved how late check out was an option !!!

mini bar and free airport shuttle

size room, wifi was good, clean and comfortable, staff were polite and helpful

location from airport after long flight to catch a good night rest, late check out was nice

the wifi was

walk from the metro station, at mid day in the summer, under the sun, is memorable with young kids

, air conditioner and wifi

comfortable bed!! my pet got a treat!!! dinner option ibis kitchen was good.

the breakfast was excellent

came very early because of a change in my scheduled flights at these times of coronavirus

rooms, very accommodating, nice size pool, good gym and super friendly staff

the pool was nice, towel service and the little gift for the kids

rooms were spacious and clean and great gym

booking, it showed that no wifi, but actually, free wifi was provided

think that the room service should be opened after 12 especially if there are guests arriving at 11

would have liked that the sauna was working and the pool area to be available as this year the weather was quite

good value for the money, buffet breakfast was very good and is near the airport (4 mins by car)

clean spacious room with 24/hour front desk. gym facilities were ok.

to the airport, punctuality with shuttlebus, breakfast, stuff so helpful, love to stay

sine my departure was very early, a packed picnic breakfast was provided

room was good. clean bed and towels. free wifi.

a very warm duvet and a radiator, good wifi

perfect wifi

everything was clean and ready . super wifi !

takes at least 2 metro lines to get to the city center and wifi was dropping, other than that it was quite

the free wifi was good

cold and warm water provided in lobby as well as free wifi

broken to do any thing you need to use their wifi we forgot to do check out and had to go all the way back to

good wifi

the wifi worked properly

free wifi and small waters in the mini fridge

good bar food and welcoming staff

wifi connection wasn't great, so when i had to send emails for work, it was a bit of a challenge to

clean and nice rooms, really nice staff, air cooling, nice bar and restaurant, quiet at night

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me

fantastic breakfast

station so we could have easy journey the next morning we knew there was no restaurant but the bar served good

clean, large, comfortable room. amazing breakfast for price paid. nice bar for drink before bed.

nice and comfortable room with good buffet breakfast, very close to chamartin station

just want to point out that the internet speed in the rooms was very slow, the gym is not maintained well as

restaurant / room service food was good, at good prices

spacious room, comfy beds, well equipped bathroom . spacious gym.

pet friendly

rooms and a nice clean bar and reception area

is the pet friendly rooms are serviced by the most amazing staff

triple room was spacious, our kid s bed was set up beautifully, with a little towel and kids shampoo, lotion

these were factors which we took into account in choosing the accomodation so we ( and the kids in particular

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable

clean and modern, great vibe specially with kids

breakfast was amazing!

great location for transiting through madrid. bonus having bar on site and outside sitting space

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices

the spa center is not working.

spa was not working

room service after 22

stepping down into spa bath to have shower

the check-in took very long when you travel with kids

nice, clean hotel, good breakfast, fine wifi and very close to metro

1. wifi signal is weak and could not cover the whole room. 2. the safe was not working.

bar in the back of the place

the bar was never busy as the prices were very expensive for this location.

room service was a disaster (took nearly an hour and 3 phone calls to deliver fried eggs and chips)

location, clear directions on how to get in and log into wifi, high speed wifi, comfortable

the room was clean, and wifi was good

lots of privacy, big beds and good wifi

poor wifi connection. the bathroom had no place to hang the towels and clothes.

location, beside the bus stop almost and 2 mins to metro. great wifi and clean.

well kept, nice pool, great staff

room service.

my husband and i were in madrid for a 5k race and we were able to do a late check out so we had time to clean

also the swimming pool is good and the bar too

the airport shuttle and the close proximity to the metro

the room itself was ok but the wifi connection was weak and sometimes i couldn t get it at all

wifi was useless, no plug in the sink, no english t

good wifi connection, nice staff, good location

wifi didnt connect in my room.

not so clean and wifi did not work in the room. i had the 315.

gym and pool are great

the saltwater pool and breakfast buffet were both absolutely amazing

this was a bit tricky, especially when traveling with kids, and we would have appreciated being informed in

great location for airport and near major shopping centre nice relaxing swimming pool and gym

food, friendly staff and the kids corner play room was great for our 3 children after a long day travelling

shuttle from the airport was waiting when i arrived (more frequent than some other hotels)

they had an undisclosed pet fee for my little dog.

the wifi worked

cleaning, wifi conections,

close to the airport, clean, good food and pet friendly.

wifi worked well and you could also get service in the room as well

not a pleasant experience trying to check my wifi connection knowing as well that checking out on time depended

no 24 hour room service but that's being picky!

location, excellent wifi, supermarket round the corner, popular madrid nightclub opposite

wifi in room, good location, supermarket round the corner, opposite popular madrid nightclub

only room service available for food on night of arrival due to dell occupying the pelicano facilities

only minor criticism was that after i had eaten a meal provided by room service, i phone down to have the tray

lovely chilled little pool & garden area

fabulous room service and delicious food

up within 15 minutes, staff were super friendly and helpful when i had trouble connecting to the wifi they fixed

the wifi, difficult to connect.

room is pretty big and comfortable, there is a pool and a gym which is really nice, and there is free shuttle

room service was very expensive

and we expected that we can use the pool specially the kids, and they were excited about it specially from the

lastly, the wifi is very

they have a gym as spa that are simply wow

some specific room service meals are not available all time

hotel restaurant and bar closed when we arrived at 8:30pm although website said it was open until 1am

the shower area (tub) is unsafe, it has no grab bar in case you are falling down inside the tub.

free late check out

in the hotel room there was no information about the wifi accept for a note saying, go to the reception for

the restaurant and bar had good food as well

staff,gym and breakfast buffet

i especially enjoyed the large pool

nice bar and sports themed restaurant had good food options

the menu did throw me as there wasn't anything my kids would really eat, but the staff were so accommodating

the shuttle bus everything spacious room definitely a recommender

i was being very picky, i felt a little restricted in the choices on the bar menu and i think i would have

would appreciate to have a gym

i did not use the restaurant or the room service, so no rating or comments are made in that regard

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

food quality. room service

room good but we were on the top floor so had no view gym really well equipped airport shuttle absolute

we didn,t have a strong wifi conection in the our room.

1am when the bar was closed we could not get ice or a soft drink

perfect for travelling with kids

the location was ideal for proximity to the airport with a free comfortable shuttle bus

the man who works in the bar is the friendliest member of staff,makes you feel really welcome

the breakfast was very good and satisfying

she did not provide/mention about wifi information when check in

were noise in the hotel on the night, but that is maybe because there were some families with kids checked in

the room had a bathtub and a shower also had a gym

breakfast was good with a fair choice of food

internet wifi connection.

clean room and great ameneties. good breakfast and nice staff.

walking distance to the metro, a few good bars close by, a fridge, good wifi, economical and clean

perfect for working remotely; big desk, great light and powerful wifi connection

such as kitchen and laundry

not very good wifi

the pool, the cleanliness of the room

the pool was fantastic

***very*** fast internet on the wifi location close to tetuan and cuzco stations; also a 24 hour carrefour 2

wifi can work poorly sometimes

no wifi connection.

s not possible to get a coffee until 11 when the bar opens

very good infrastructure, clean, good breakfast, goos wifi

wifi gave me trouble but was quickly repaired. great staff.

very friendly helpful staff, great price, good wifi.

excelent wifi

breakfast friendly staff, helpful with kids good wifi connection close to metro station

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

breakfast friendly staff, helpful with kids good wifi connection close to metro station

were given a warm welcome and an early check in

the swimming pool was a wonderful space for families very family friendly

has gym and pool

gym was great

the staff is super friendly and we felt so welcomed. the food in bar is excellent!

little pool, i thought it was bigger

pool water was cold

brand new hotel. very good. breakfast could of had more hot options

mini bar in the room

the breakfast was excellent, with a good variety of options and everything fresh and well organized, a