wifi didn t work.

clean and comfortable ..parking was a bonus so was having a fridge in room and use of kitchen

great to have free parking so close to the centre of st albans allowing you to walk everywhere

we then had to wait until a space became available as no street parking around the property

there is a public kitchen and dining table, so you can enjoy tea and coffee there

my partner, a trained chef, enjoyed the quality and presentation of the room service sandwiches and buffet style breakfast

lovely lounge area with fireplace, as well as a cozy bar with friendly service

breakfast the second day was a buffet which was disappointing but understandable as there had been

room service for breakfast not always at its best

breakfast room service was excellent and we'll cooked

excellent wifi

lift felt like it was going to break down , we went away for the first time in 9 years without kids and the spa was the reason we chose this hotel , well felt like a beach resort no-where to sit

lovely pool and spa facilities

construction work at 7am in corridor kids cant use pool

is in an excellent location, it is beautifully decorated with great spa facilities and cocktail bar restaurants etc and would suit a variety of people

the bar was a lovely place to spend time if your on your own as i was

lots of parking which was safe and secure due to the

location, great price and value for money, good parking and general layout, polite and helpful

clean, great parking, comfortable beds

the receptionist

the gym was well equipped, and the pool area was fantastic, including a sauna and steam room

we also later saw in the menus in the room that food could be ordered between 11am and 11pm on room service, by which time it was too late

shame wifi not working as caused stress as needed to work

the hotel looks new and clean, the gym and pool area are newly refurbished, the staff are charming, spacious room with comfortable

able to hear all the kids running up and down the corridors at night but that’s not the hotels

the canal next to the hotel was a lovely for a little early evening walk, the kids could burn off some energy and the park in the housing estate was a good find

we could take drinks from the bar to our room, even ordered a take away to our room

they allowed me late check out

the hot breakfast was well cooked and tasty. plenty of breakfast options. room spacious

perfect location by plenty of bars and restaurants. ideal for night away from kids!

original features, plenty of parking, good location.

staff were extremely friendly, my wife actually colluded with the two women in the bar to embarrass me by delivering me a cake and singing happy birthday

home from home experience sue from harry s bar was lovely nothing was to much trouble for

50 which is very good considering it was stella, the little bar was great and the wifi was excellent everywhere in the hotel, we stayed because we has tickets for harry potter world

we were delighted they were able to arrange the early check in for us

parking

we had a spacious tasteful decorated room with a large tv, free wifi, that was spotlessly clean

the wifi not reliable and sometimes dropped off

the parking was close and easy as was the access

was not enough bar staff at the function i attended

the wifi was patchy, but i didn t need it so have no real complaints

and toilets cleaned to a very high standard, plenty of parking spaces and close to the local shops

good parking facilities attached

perfect for what i needed, very good room and facilities and parking spaces

clean, nice and tidy. comfy bed. free parking.

the lift was not working for the duration of our stay and we were put on the top floor with 2 kids and lots of luggage :-

my kids could have seen

any no sheet on the single bed the tiles in the bathroom floor was all cracked so had to keep the kids away from it the windows only opened a tinny bit rooms were so hot, the lady who came on the

easy access good parking lots of facilities gym pool

staff extra friendly and gave my frazzled and exhausted kids a chocolate bar which was a really nice touch

10 and although there s a sign up in the communal areas stating that the bar is open until 23

however i knew i d have to walk up 4 flights of stairs when i went to the bar 4 times in the evening so that s my bad

able to early check in which was helpful

one guy in particular behind reception and bar kept calling her princess

the wifi was fast and reliable and the staff were friendly and helpful

stay, great service, comfy beds, clean, plenty of choice at breakfast, husband enjoyed the gym

value for money especially as my daughter ate for free,so much choice even for the fusiest of kids,the buffet cooked breakfast was perfect

amazing breakfast, with great choice. the kids were happy.

the gym had no cleaning facilities and isn't the same as it looks in the photo so i was unable to train

was a quick visit to see a football game and as a result a very early flight

the gym was great and the staff very good

not open except for holidays as mentioned above -sometimes being forced to navigate around the golf course when walking back from our nature walks -we were in the west wing ground floor which is

all the nice quiet bits are taken up by the golf course and you can't walk through it

facility for kids, the welcome information while checking in by the staff is amazing

outdoor swimming pool is fantastic . hotel very clean and stylish . lovely restaurants

40 for early check in, asked me to pay again when i'd pre-paid

for head office, as feel the executive rooms need a warning of subject to availability for early check in

very close to my course. very quick room service. very friendly staff.

reception, restaurant and room service - the same person on an evening shift served us and checked us in, she was very

you had the option of room service, or you could dine in the restaurant

the wifi didn't work half of the time and there was dust underneath the beds even though it was cleaned

the wifi was good

the fact that, you can do early check in.

wifi didn't work all the time and room could do with little tlc

free wifi didn't work

no sausages, under cooked bacon, scrapes of scrambled egg and cold beans , it was that bad my kids told me to ask for a refund

the room service wasn't open till later,their either didn't have air con or it didn't work, the room

the reception area is big and comfortable and i have received complimentry early check in

parking and had to find our way to the nearest public parking garage, not ideal especially with kids and luggage

staff were friendly, everything was spotless, the bar area and breakfast area looked lovely

nice staff, easy check in, late check out, fab breakfast

breakfast was great though it seemed to run out too quickly and there was a bit of a wait.

excellent pool and gym is a bonus at this

helpful front desk, good breakfast and comfortable beds and nice washrooms.

kids running up and down all night screaming couldnt sleep

breakfast was amazing !

staff behind the bar and waiting on the tables can not be thanked enough

great bar and restaurant

parking was easy and free and the welcome from the staff was excellent

ample parking

look no further than our gym, boasting top-notch fitness equipment such as treadmills

we had breakfast included which was a huge bonus

una/steam/jacuzzi/pool) had a great atmosphere, with nice dim lighting

management is a joke full of kids and adults messing about should be split 50/50 breakfast hap hazard found an ev charger at

comfortable room, good breakfast. enjoyed pool and gym

hotel needs a wifi repeater so that you can connect and remain connected from the library

laundry collection at 530 in the morning then staff laughing and talking at 2am waking me up what a

behind the bar was so helpful and polite on checking in angela receptionist went out of her way to be helpful

efficient management of laundry requirements

enjoyed a drink in the bar and sat in the l9vely

toilet near the gym

every member of staff were helpful the first time i ve seen that in a hotel from reception to bar staff

the air conditioning was heaven in the heatwave. we ate in the bar and had a lovely meal

the wifi was not working at all.

for dinner, i ordered chicken tikka, it came out first with 4 small pieces of chicken more like a kids meal and i'm not a big eater, my husbands came a few minutes later which was fine and my

easy access to airport. nice bar area. comfy beds and clean

special thanks to alex at a bar ans receptionist

no room service. no fridge in room.

no nonsense. like the late check out always good

good breakfast

was amazing and brilliant with the kids, he was very polite printed out photos of things my kids wanted so they could colour them in

the courtesy of the sfatt. the f&b manager was so helpful a d accomodate my kids requests

room service was fast and food was lovely - even came up without fuss to give us extra sauce haha

hour bar bus stop to airport right outside walking distance to airport and to luton station though we

the courtesy of the sfatt. the f&b manager was so helpful a d accomodate my kids requests

we were travelling with two kids aged 8/6

croissants warm which was lovely. excellent wifi connection.

early check in so didnt have breakfast

property was convenient for the early check in. positive note - bed comfortable.

bar food good

kids friendly

the hotel staff was excellent, and may i add that they were kids friendly too

i used the gym which was good

good hotel, nice staff, especially carolina who went out of her way to make our kids stay memorable

i really enjoyed my stay with friend and her kids

i d stay in the suite again and just order room service and never leave

th incredible pizza

setting is just wonderful, room very comfortable, restaurant very good liked the breakfast, the cowshed location very

i think in terms of kids food there needs to be some more options (especially picky kids

remote area with private entrance, private parking, amazing scenery

wifi was not connecting in the rooms

this is old building, so room has a bit not nice smell - wifi is not password protected, hence you need to login, if you are worried about data protection a

the ensuite bath/shower was appreciated, as was the wifi, bar

the free breakfast, drinks and wifi is cool

bar and seating areas, although has some small modifications, is mainly old with lots of character

would have liked to have had a bar and restaurant in the hotel

supplying what is raeally messed by people using hotels, ie microwave provided in the coffeee bar area

no bar, only a mini bar behind reception

manned reception with snacks and bar drinks available

great location, comfortable room, included free internet, coffee bar and breakfast.

bed, free wifi which was good, full english breakfast additional cost, free parking at back of

good tv and wifi, staff. helpful but language fluency of staff an issue

the free wifi

wifi not working. need a general maintenance.

the wifi and the lack of customer service. also the coffee machine at breakfast

the wifi is intermiterment so it maybe better to go outside for calls & internet.

the shower was hard to control and the free wifi barely worked.

also free wifi that actually works

basic hotel, great location, good wifi, polite staff, suitable for short stays

comfortable bed room and shower very clean. plenty of towels good wifi

the decor is modern and the dining area and bar are spacious and

staff were a little cold on arrival didn t explain wifi or other features - they didn t even suggest best places too park because car park was full

check in earlier than the usual time that they allow check ins, and they gave us a complimentary early check in, as well as additional facilities available in the room on the house

free wifi, small desk with chair to sit and work at, tv, hairdryer

very good customer service, i like the 24/7 bar too. it was nice to have a steamer in the room.

staff excellent restaurant and bar room was clean and large comfortable bed a great nights sleep breakfast was very good a little

ample parking

good available parking

hn russell)

the room, yet there is a homely feel to the place lacking from large hotels you'd normally expect room service from

consider purchasing a section of the car park at the rear of the property to cater for guests parking

bed was comfortable, good wifi, decent shower, friendly staff my stay here was enjoyable and you just have to walk down to

wifi was slow/difficult

great wifi

nothing it was a great base to drop of your stuff before heading to london parking was a plus

needs a onsite bar twin beds could do with wider duvets

it is an authentic perfect place for a good night sleep and a great bar next door

right next door to costas for breakfast and wifi

tv was on the small side and wifi was a but slow but that's the only improvement i can suggest

nothing but we couldn t get wifi to connect.

excellent room. lots of ample parking. very helpful staff

the free parking was definitely a plus, considering it was the only hotel we could see in it's price range

the bed was clean and comfortable and the wifi worked

parking and service

the wifi services

very crowded and noisy swimming pool

gym is closer, restaurant is closer of breakfast and the views are beautiful

very flexible pool times for kids, nice and clean changing rooms and showers

very well cooked english breakfast and tea / coffee service

the library and bar are in beautiful settings

wifi was very good and would highly recommend this hotel and would definitely stay again

said, they have a wifi-connection, that's true, but it wasn't stable

wifi was a bit scatty at times. had to reschedule 2 calls because the wifi was dodgy.

lovely property and lovely bar with nice food.

wifi intermitent

good parking for guests, very comfortable bed relaxing atmosphere

the parking was a little bit confusing with conflicting road markings and signposting

always friendly, rooms comfortable and well appointed, great location in the town centre and has parking available

ground level bars are completely redesigned and refurbished to a very high standard, with air-conditioning

full english breakfast was excellent, parking just up the road - but subject to space on arrival

ha slate check out as we were kids no one cane knocking on door it was wet good and comfy stay

very nice, clean, comfortable and kids friendly

we didnt get advised on the wifi or offered a code

nothing around hotel for kids to do, but fortunately we had an early start

modern, clean, quiet staff were very friendly! well equipped gym