deluxe room was spot on, with the little balcony looking out over the fields and pool

one golf ball ice cube and 10 minutes care and attention should do it

only one disappointment we had was that the pool wasn t open

for reception, if room service was available

very easy access to the pool and easy for luggage too as lots of parking available

wifi was a general disappointment

friendly staff, excellent breakfast brought hot to the table

on site parking a big plus

they are very pet friendly and made our pug feel very welcome

parking in car park

there was no problem with wifi (as so often

plenty of free parking on-site

also the swimming pool it s tiny, just for kids

the fireplace wasn't lit & despite lamps being on around the sitting room there were also a glut of

ample parking is available too

dog friendly room, bar and restaurant

too many dogs, too many kids, nothing else was disable friendly.

breakfast was amazing

ev charging point in car park - main reason for staying here! (it's a pod-point 7kw)

very thoughtful, spare wellies if you forget, pet friendly

setting, ease of parking, helpful staff, lovely food

the location was amazing, such a beautiful drive up to the hotel. bar was great too.

on behind the room, which was noisy and made access to the room difficult and very muddy from parking lot to

welcoming staff and very pet friendly

the cosy restaurant, outstanding dinner, delicious breakfast and rooms finished to a beautiful standard that

park was busy but only realised after being there for a couple of days, there is loads of parking in overflow

easy self check-in (early check-in was available) with plenty of parking

location, cafe, restaurant and spa treatment all wonderful. friendly and professional staff.

quiet location, great bar and restaurant

fantastic private walled garden. house was cool even on hot days. really well equipped kitchen.

of 4, the gym and pool facilities were amazing and really enjoyed our morning swim with the kids

nice and bright and very clean the staff was helpful and very friendly and it was nice to use the gym swimming

sports bar and food

2+ weeks later i am still missing this supposed refund so i was lied to

the bar and food was outstanding, myself and my partner could not fault anything

the wait time for both breakfast and dinner were fairly long but it wouldnt put us off returning

gorgeous decor in bar & rooms,good quality cooking & food.

lovely room, very friendly, helpful staff. really great food and bar /restaurant .

as you knew we were travelling and staying with our pet and you had made the accommodation change why was the

bar and waiting staff were polite and approachable

great location and setting and plenty of free parking

clean spacious room, good shower pressure, excellent wifi connection and plenty of tea coffee facilities

which included free parking for up to 30days whilst on holiday

clean, plenty of free parking, staff were professional yet friendly

staff were very nice and the young bar man on friday night was remembered our order every time despite us being

staff, very comfortable bed, powerful shower, beautiful setting and plenty of room for parking

location was good. breakfast was good wifi was good

plenty of car parking and some nice walks in the surrounding

car park is quite small so if like me you drive anything larger than a ford transit you may find parking inside

really lovely building, rooms, lots of parking and excellent breakfast

wifi - poor.

very friendly & helpful staff. very clean. good wifi. incredible value.

good wifi nice breakfast a small communal kitchen area with fridge, freezer and microwave

tv in every room with wifi

beds really comfortable and a good range of pillows, tv and wifi spot on and great hygiene

location is great with plenty of free parking

needs updating and cleaning tiles in bathroom not good staff were very friendly and helpful no room service

fact they had a bar but when they have entertainment on there is not enough seating areas had to go back to the

of a swimming pool, pool table, table tennis and table football

was a little tired but it was a pet friendly one so may have had lots of pets to stay so that's fair enough

parking was good and walks to the beaches, sea, food and restaurants very close

lots of free parking available on the street

limited space for parking

only thing we would say is the wifi connection was not great, we had to connect to our phones

only minor little niggle was the parking was a struggle on late saturday having to park around the corner,

s room): an enormous space with numerous pieces of furniture to make use of, a gorgeous walk-in fireplace and

was only open at certain times, no room service, room was good but bath shower pressure was low and restricted

the wifi was not very good at all. the fried bread at breakfast wasn't very nice and too greasy

plenty of free parking spaces

good parking , close to everything, really nice hotel .

wifi in room

we needed wifi during our stay for work reasons and our room had none - not even 4g

the bar seemed a bit rundown.

friendly staff, good size room with big bathroom and pet friendly

the bar is a friendly and welcoming area, although i didn't get to have an evening meal, the breakfast

staff at checkin and in the bar very friendly

the bar & restaurant has closed down but that was a different company that pulled out when it

great location. plenty of parking

nice comfortable family room at very good price. plenty of parking. breakfast very good.

and free parking

free wifi

friendly staff- lovely breakfast.

wifi didn't work ceiling was bulging, looked like a leak from upstairs furniture and carpets in our

breakfast was a little cheap ingredients.

excellent breakfast, very clean room. and comfortable bed

i travelled with my dog and loved the little touches making the hotel not just pet friendly but very welcoming

the hotel facilities were good and the pet friendly room excellent with doors straight in to the garden

breakfast was lovely

the bar area in lovely with a log fire on cold nights

the bar is warm and comfortable- a good place to sit and read a book and the food - whilst not cheap -

plus, it had a kitchen, which was fantastic

kids screaming late at night and early morning.

family room with a fully functional kitchen (fridge makes a massive difference) pool was good but separate from

the 24/7 room service number constantly stated that no one was available to take the call we went to use

was nice and warm for the kids

room service was excellent

the use of the next door spa was relaxing

the access to the gym, sauna, and indoor pool at the sister hotel was nice

had a lovely hot stone massage - spa was really lovely

blanket on the bed and not beening told that there was christmas party's on all weekend and there kitchen was

free parking

fun outside bar area with live dj on the sunday we arrived with exceptional sea view

bar and restaurant had lovely ambience; food was great

to meet a list of criteria, which includes staff at the hotel 24/7 and facilities for meals and room service,

second the room service just took forever after ordered and paid

friendly staff. room perfectly adequate for us. clean. parking really handy too.

better not so quiet, our bathroom blinds were broken also no entertainment and no service at the bar the main

communication had to ask for the wifi code and read on website about available facility s at sister hotel but

and there but boy do the staff make up for a few short comings food excellent room clean and tidy bar good

very noisy all male group in bar during early evening should have been asked to consider other guests

breakfast is ready delicious

evening staff did not greet us on arrival, very much going through the motions, there was no wifi due to a flood

very friendly especially at check in and kids loved the halloween goodie bags they were given

good breakfast , wifi good , easy walk to the beach

i ordered a meal from the bar which exceeded my expectations

the spa facilities & my treatments with kate was amazing

wifi to complicated.

facilites no was to easy to access, the swimming pool was cloud, to people's what have kids i not indicated to

the ingredients were fresh and room service was prompt, with very polite and friendly staff

noisy but only for 1 night breakfast was lovely you had a wide variety plenty of options the pool was stunning

parking on site 8 , limited spaces though, friendly staff clean comfortable rooms, 24hr bar, good

comfy bed, pet friendly. tea making facilities. a good sized room

no phone to ring room service so we had to go to the bar to order food

clean ud83dude1c ok location ud83dude1c nice one night stay late check out wich was good

were amazed by the quality of facilities, service and breakfast that we enjoyed (during our 1-night stay 'en

location was perfect for a morning run on the beach and activities for the kids

the pool was perfect for family to use daily

room was excellent, we use the spa with my daughter it was perfect for us and the food was great we had diner

was advertised as a quiet space but the swimming pool, jacuzzi and steam room area was full of kids and certainly

the showers and jacuzzi wasn t working in the day we used pool

breakfast was amazing with fantastic gluten free range

didn t have the staff to run the bar in the evening & the receptionist had to almost beg someone to come over

i tried the wifi code

my daughter particularly liked george one of the staff who did the breakfast, she thought he was brilliant

i don t believe the bar was open at all during our stay, the pool was closed but we couldn t find use the

had a great stay - breakfast was lovely and everyone was great with the kids

like a brick, and there wasn't anything in the room to advise receptions number or how to order room service

reception staff and bar staff were amazing

had a great stay - breakfast was lovely and everyone was great with the kids

staff were super lovely and the pool was a big hit with the kids

wifi was extremely slow and didn t work, the interiors are a bit dated and the fans in our room

super friendly staff, 24 hour bar, adults only, delicious breakfast,cheap parking!!

no wifi at all in the hotel

the wifi wouldn't connect to the tv properly so i couldn't use any apps but that was a minor issue

clean, had a nice garden, a snooker table in the lounge area. 24 hour bar too.

spent 2 nights here and it was great. good breakfast. pool, location and facilities

staff, like a ghost town for its size, no snacks apart from crisps, no room service even though stated in booking

nothing really - the room service curry didn't quite live up to expectations, but hey-ho.

only negative criticism is that the bar wasn t open

lovely old fashioned interior, relaxing spa area, in heart of bournemouth

clean comfortable bedding, good breakfast

no food included, no breakfast, no lunch, no dinner, and no free wifi.

very friendly staff. excellent room service. excellent location

it was reasonable to stay there and they had an indian room service menu

and the bar isn`t selling any alcohol right now

such a great old style house!!! great decore! great bar n staff! great furnishings throughout!!!

very quick room service

com,i had to play for parking,which i think in a bit unfair told by reception that if i went directly to the

co but if we had booked direct for the same price we would have received free parking and free breakfast we

staff, attentive room service in regards to dietary requirements, good covid measures

lack of bedding for kids

very pet friendly

the outdoor pool was fantastic, kids paddling pool could do with a clean though

fantastic hotel. service and entertainment was superb. pool a highlight with the family.

wifi connection not great in the bedroom but fine elsewhere

hotel had very good swimming pool and gym

the manger of the restaurant was amazing made you feel welcome and the portuguese girl behind the bar i couldn

free wifi 24/7

this property is advertised as pet friendly and this hindered us greatly

the most hotel and jacuzzy steam and swimming pool amazing and food is nice

the breakfast was well cooked and the

breakfast was excellent and the staff were very friendly and efficient

everyone in the cottages had their own reserved parking spot with their name on it, which i

loved the extra touches, organic local products, honesty bar and tea and cake on arrival

the bar has a limited choice, but operates on an honesty box, which reflects the trust that management

swimming pool lovely entertainment good ample parking

operated system for the hot tub and had raided my coin jar as partly i wanted a relaxing/recharge spa break as

the lighting in the bedroom and the comfy beds :-) the free use of the pool and the friendly receptionist

not enough seating in bar. would of been nice to have a coffee bar /snack barr

the parking place near entrance

the swimming pool area. the hotel accommodated children very well

the superb spa facilities all included, and continuing to be available after checkout time

free parking

great family hotel, but not obtrusive for those without kids there

romantic getaway in a beautiful property - rooms were incredible and spacious with lovely views of the countryside

nice clean room with beach decor, the spa, comfy big bed, good wifi, bar on the 8th floor we were asked whether

very clean modern hotel with lovely spa facilities

wasn't really anything negative about our stay other than a slight mishap with the wifi on our first day

wifi not working

staff very friendly and helpful. breakfast excellent. room lovely and comfortable good size.

breakfast was very good and the choice was excellent

also, the free wifi was very useful

were amazing, we needed an early check in at last minute and it was no problem

awful wifi

very cool place, lovely bar lounge and helpful youngster

bar area really nice

i loved the 4 poster bed and spa bath

hotel perfect, interior decoration perfect, room service on point , staff very lovely

no room service available at midnight

no room service

right on the sea front my room had all you needed tv wifi iron etc i had dinner in the bar tasty and good value

pet peeve - only offering 'nescafe original' in a room charged at c

told you could order from the room as the kids were tired and ratty, but there was never an answer to the phone

this was not communicated to the kitchen or waiting staff

lack of wifi speed. unable to watch films on ipad

great place to bring kids, we took a 3

staff who were cleaning the rooms in the main hotel were all sitting in the hallway sorting the laundry (some

our bike we could park near our room on a private parking

parking at the hotel was always available throughout our stay

hotel no bar but good value for money staff excellent as was location

found it difficult to connect with room service/reception on the phone in the room.

it has excellent facilities like spa, swimming pool and gym and hydrotherapy spa

hard to flush loo could not get booked for french restaurant poor light in bedroom for make up parking a

parking bays not clearly marked making a tight squeeze as some are parked diagonal or middle of 2

had a great time at the hotel. room service seemed so fancy :)

bed and smart decor, a private outside courtyard for guests where we had a drink from the bar & a coffee from

easy parking

the kids stayed home this trip, but this would be a great bonus to any hotel/pub if you're staying with

a phone in the room would have been nice to order room service and parking isn't that great

plenty of parking

unsecured wifi

also there was free wifi which did cut off every 8 hours but it wasn't hard to

closed to the sea . quite area.. breakfast was quite nice ud83dudcaf

ideal for kids

were exceptionally clean, bed was comfortable, cooked breakfast was spot on and complimentary wifi was super

unfortunately they were having trouble with the wifi and it didn t work

loved it staff so helpful smashing room breakfast was delicious bar cosy parking spot on

easy to find, parking great, friendly, clean, breakfast lovely, will use again

only niggle was the wifi being a bit intermittent but i think the internet is not brilliant in that location

lovely old property with lots of space both in rooms and around the bar area

good location very near to the beech free parking

the breakfast was amazing, and the kids loved the pancakes. very welcoming and clean rooms

which you normally get for breakfast if it is included into the price for room, they have kids menu, and my son

breakfast was really good great choice of cereal, full english, crepes and good menu for kids too

for the price is amazing, very comfy, nice homely feel, free parking, free breakfast

very slowly wifi internet

1 minute walk which was perfect as having kids and lots of bags

perhaps more kitchen facilities needed so that we could cook? a toaster maybe!

parking was very easy

kids were put in the room on a different floor and staff were not accommodating of this

everyday there was something blocking our way to the lift, bin bags with laundry in the lift and corridor and

bar was nice, food was amazing, breakfast was too, receptionist was friendly and always smiling, spa services

wifi was down for a couple of days and the sauna and steam room were out of order.

we all loved using the swimming pool

the pool was a big hit with the kids as was the games room