only real complaint was that restaurant and bar was closed for refurb and this was not disclosed on the agoda website when i booked, but i

it has a bathtub and offers room service.

second the room service just took forever after ordered and paid

to meet a list of criteria, which includes staff at the hotel 24/7 and facilities for meals and room service, amongst a larger list of expectations

restrictions due to covid so perfectly understandable that bar and restaurant closed during our stay which was a shame

it was a very pleasant surprise to find an ev charger available for use by customers

great that they had the ev chargers as well

was very good excellent service nice lounge area and bar area and out door area disabled parking very close to hotel entrance a number of spaces provided a ground floor

fantastic for disabled guests, parking is close and ground floor rooms are great

how incredibly dog friendly the hotel was, how pleasant the staff were, ample car parking, quiet location

fantastic value as breakfast included in the room price - great spread of pastries, cereal, fresh fruit, juice,

gorgeous decor in bar & rooms,good quality cooking & food.

bar and waiting staff were polite and approachable

fortunately the bar was open and we enjoyed complementary drinks whilst waiting for a pizza delivery

with lots of 'bear' references in the paintings and the ornaments everywhere including the bar and eating areas

the bar was excellent

dog friendly room, bar and restaurant

dog biscuits in room an around bar along with water bowls

great breakfast and generous kids portions on all meals and i love how accommodating to pets the hotel is

everything was great staff were friendly and the breakfast was lovely

hotel in a great location excellent breakfast with a great choice available all the staff were really helpful and

was beautiful and breakfast was lovely

room great, breakfast & lunch great & location brilliant

staff all very friendly, dinner and breakfast excellent

we had drinks on both nights in the salt bar and were looked after by a super attentive friendly bar tender marino

breakfast was cooked and presented to perfection staff friendly and helpful

burley inn is a ‘bit tired’ in places but the hotel and bar is so busy it must be difficult to find the time to keep on top of everything

friendly people, great bar with nice dinner menu

variable and inventive menu breakfasts excellent bar service great

variety of cereals & cooked breakfast, cooked to request. waited service, not help yourself.

old country hotel, rooms comfortable, breakfast delicious and dinner was the best meal we've had for months

their is free parking at the hotel

grounds, the outdoor pool, the comfort of the rooms and how well maintained it was

breakfast food wasn't the best both days, with the sausages not looking fully cooked and the next

tapas in the bar was lovely but we found the restaurant menu rather pretentious and so we chose to eat out

breakfast was great, freshly cooked and good quality produce

staff helpful and friendly breakfast outstanding and location perfect

the honesty bar downstairs was also a nice touch

oh and the honesty bar is a lovely touch

the breakfast was well cooked and the

great breakfast, lovely evening meal with a good bottle of wine.

the bar is warm and comfortable- a good place to sit and read a book and the food - whilst not cheap -

be lawns, so when we expected to have a massive uninterrupted lawned area for the dog to run and kids to play, which is precisely why we booked this hotel, this wasn't the case at all and the

we had a lovely meal in the bar area with our dogs on the evening

we could hear kids running up/down and jumping in the room above ours for over an hour at night which meant we

the breakfast room, bar and spacious pub garden were a couple of minutes walk from the rooms

and bar staff really friendly and food was lovely

comfortable, lovely staff, cosy bar area, good breakfast, fantastic room!

a suite, but the bedroom was smaller than my kids standard king size

the restaurant & bar are very good & the staff friendly & attentive

this effectively gives the hotel residents no-where to sit but the small bar area

lacks sockets next to the bed, and there s no out of hours room service, there s not even a snack machine in the hotel

the bar area could be more comfortable

should be more outside space available for lounging, enjoying the sun, maybe even an outdoor pool

excellent cocktails and comfortable bar & lounge

bar man didn’t know how to make a cosmopolitan and couldn’t be bothered to find out

the spa and cinema were such added bonuses

friendly, helpful and welcomng; decor/ furnishings fresh, attractive and comfortable; spa staff lovely, treatments excellent and facilities clean and attractive

good breakfast selection

) the touches for the kids - cinema room, milk and cookies, puree menu etc were great

great access to swimming pool, bar and restaurant

literally everything. the room swimming pool sauna spa everything in general.

it was a shame not to be able to use the pool at certain times with the kids but understand its nice to have adults only times

later breakfast time. more coat hangers

i had to choose a bad point, it would only be the queuing at breakfast and waiting for for the new food to be brought out, it in no way was a very big deal but

i had the pool to myself the day i used it, it wasn t too cold, and changing rooms were warm too

wifi wasn t in rooms and i couid let her the premium as my mobile data only worked in the evening

very old building , no phone in the room, no room service, bar and restaurant closed very early.

no room service

a last minute break between xmas and new year with the dog that included parking this was perfect

we were pleasantly surprised with an upgrade to the beautiful junior suite and a slightly early check in

it was a huge room, incredibly warm (despite the age of the age of the building) and the spa bath with tv was an excellent modern touch to an otherwise originally decorated period room

was advertised they had a bar downstairs but it was just a lounge think it was because it was out of season also self check

felt like an apartment with its own private staircase and luxurious spa bath within the lounge

we had last been there was no staff on reception , the reception & bar is now at the sister hotel

we requested a late check out after booking and that

restaurant was amazing and bar area was welcoming and friendly

bar staff were very attentive, the lady serving the brekkie was lovely and so we’re the owners

the room was large and extremely comfortable and the breakfast was good

free carpark with several ev chargers

(she hung our coats in your laundry room) we had a drink in the bar before bed on saturday night

was awful and it made us feel so relieved that we had the space in the cottage and could use the kitchen and sit in the comfortable lounge

could have a selection of bar food in the evening

lovely breakfast, lovely staff

staff who were cleaning the rooms in the main hotel were all sitting in the hallway sorting the laundry (some of them on their phones

bathroom had his/ her sinks, a spa bath ( super ) & good quality toiletries/ white fluffy towels

the bed was huge and very comfortable being able to sit outside with a drink from the bar was lovely breakfast was great

excellent and great value for money staff all hapoy &go out of their way to help you bar open until 0

it said online that they had a bar at the hotel but it wasn’t really open while we stayed.

chose the spa bath room, bath good but using the shower in the morning the power was disappointing

also great breakfast with lots of choice

water pressure is good, the place is clean, the parking is enough, the staff are very nice, the breakfast was also very good

upon arrival we were told we had to pay for parking and that there was no restaurant or room service for the 5 days

was nice and warm for the kids

from reception to the bar staff they couldn t be more friendly and attentive

good value for money clean room breakfast was great staff was good

the breakfast was very good and the staff very helpful

breakfast was amazing with fantastic gluten free range

balcony and the view. good breakfast

the staff were really friendly and very helpful, and the breakfast catered for everyone's tastes, and it was lovely

i would also recommend to set up the hours for families with the kids and adults only use of the spa separately in order for those looking to get rest and harmony

ey just forgot

staff available in the bar in the afternoon

food was lovely too, room service was stop on

staff, room serviced daily & excellent breakfast

downside was the wifi i could not get to work, but for one night wasn't really an issue.

for all amenitie good choice of menu and eating areas and accessability all day and provision of room service staff were very

parking could be better as i'm disabled i am always a little concerned about getting a spot to park

were amazed by the quality of facilities, service and breakfast that we enjoyed

free parking nice breakfast bar and restaurant good shower pressure decent tv and wifi tea and coffee making facilities the staff were all very friendly and welcoming

not being able to sit comfortably to chat with people in the bar area,after dinner.

loved the generous breakfast options too

not anything in the hotel that we didn't like, didn't check out the gym so can't comment

the lack of facilities. small gym and not enough small conveniences such as a small fridge etc.

the selection of breakfast was a bonus as my kids are fussy

excellent bar menu

used room service for meals and quality was excellent

was divine and the evening bar man was super and it was nice not to have back ground music so we could chat

very quick room service

tad chilly in bar areas, but it was a quiet time of year so understandable given it was out of season just after

helpful nothing was too much trouble, the breakfast was excellent, certainly we will return, the bar was nice and comfortable, the gardens were lovely

lift was great for the second floor, bar great for a night cap

friendly staff, bar open 24 hours and several different seating areas in which to relax

super friendly staff, 24 hour bar, adults only, delicious breakfast,cheap parking!!

bar could have been a bit more stocked , having said that you could walk to the sister hotel up the

poor wifi.

staff was great! wifi connection working good.

the food from the bar is amazing staff are all great at there jobs

staff very friendly, discount at the bar if opted out of daily housekeeping

enjoyed the bar meals

parking expensive and no free wifi. could do with double glazing.

bar facilities, even late at night were outstanding

nice comfy bed .. lovely breakfast

i spent most of the evening in the bar and the staff and night potter were fantastic and had a few jokes with us

very friendly staff. excellent room service. excellent location

pm ) there were no parking spaces left at the hotel

the food was amazing but took a long time which the kids struggled with a bit

perfect location, kids love it

the pub next door was meant to close at 9pm, but closed early and we had to order room service - i would never eat here again

however the hotel and bar staff were great and organised dinner via room service

tea making facilities, no room service and breakfast had very limited options

spa facilities were lovely pool was a good size and jacuzzi was hot and clean, steam room and sauna were clean and fully

no room service

good gym and pool facilities

i am disabled, room service would have been welcomed

no room service

lovely old fashioned interior, relaxing spa area, in heart of bournemouth

the pool is a great resource and was widely available mid-week

excellent location, clean, friendly staff & amazing pool

wasn't allowed to swim at all, because i was on my own and no other guests were using the pool during my stay, you should change that rule

lack of wifi speed. unable to watch films on ipad

no outdoor/indoor space for kids to play.

eakfast wifi etc) as well as a precise guide how to get to my room

position in bournemouth right on the sea front my room had all you needed tv wifi iron etc i had dinner in the bar tasty and good value, breakfast was wide choice

so just wanted anyone else to know what to expect so your aware you will share with the kids

hotel perfect, interior decoration perfect, room service on point , staff very lovely

no room service which would have been nice

no room service or water in the room

bar area really nice

i loved the 4 poster bed and spa bath

bed and decorating and spa facilities and the gym

loved the decor, roof terrace bar, having a spa on site, bed, and staff.

good breakfast great gym, pool great bath in room

the pool was freezing and 6 kids were shouting none stop

we liked the location, room, staff, gym, spa, treatments, food, sky bar it was all great.