staff let us park a little earlier as we wanted to have a walk and explore the area

kids play room was an unexpected surprise

the children can t use any of the jacuzzi or heated swim area next to the pool or the gym either and this wasn t clear when booking which again was a shame because it meant they

get the wifi connection on the tv, would be great if there was option to have apps on tv, eg netflix

a spa break with stunning views over cardiff bay

breakfast was excellent,

room service and if food could be delivered in room

beautiful hotel, especially loved the spa bath

everything room the restaurant bar staff

of liked to try the restaurant food via room service but it was pricey

loved the hotel deco it was so vamp and most of all the bar / restaurant was very relaxed and made you feel that you didn t have to leave as soon as your

there was a laundry room with washer and dryer which we could use free of charge

onsite their is a gym and an area where you can purchase wine , basic foods if you need stuff on arrival

breakfast was lovely and plentiful.location close to the bay nice walk.

booking no assurance was given for an early check in but arriving to the property we managed to get in 2hours before the said time

room was very clean and modern, nicely decorated and super impressed with the mini kitchen in the room

kids running around in the morning when i was eating breakfast

good choice for breakfast and plenty of it , still topping serving trays up at 10

staff very very friendly lovely and clean bar and food excellent

the view from the bar area was lovely

the sofa bed was narrow for 2 kids and a poor mattress.

loved the food and great to swim in the pool

clean, comfortable and full of amenities including decent free wifi

breakfast was really good and there were ev chargers

approached the reception where our bags were taken into storage and we were offered to use the bar area

kids enjoyed the pool and staff were helpful.

breakfast

but to compensate we were given a free drink from the stylish bar and a free breakkie which my mate say was the best he's had in years

staff very friendly,kids loved the family room with the bunk beds

room overlooked the railway line so the kids enjoyed watching the trains but the glazing was fab and we weren't bothered by any noise

friendly staff good area. comfortable beds and bunks for kids nice touch.

towels have a slightly sour smell which seems like the laundry is using vinegar for cleaning

i arrived substantially early and although i couldn't get an early check in i did manage to add breakfast and get my bags

enjoyed the meal at room service. value for money. nice staff and always smiling and helpful.

noisy hotel kids screaming running up and down corridor noisy pipe work sounded like shower was running

wifi is very weak.

ds dropped their toys under the bed and it was a horrible job to find them)

we ordered dinner and it came fast and the room service was efficient

the floor underneath the beds was filthy (kids dropped their toys under the bed and it was a horrible job to find them)

bar closed at midnight

the bar was shut when we got back but room service was super quick

noisy kids running about on 2nd night outside the rooms

glad we did as the hotel exceeded our expectations and was really nice, decent sized room, good bar and friendly

it is chucking it down with rain and i get an early check in

very small room, terrible view and terrible bed. my kids room was much better

my kids being with us

location very close to centre. very friendly staff. good breakfast

good room service menu and prompt service, and a good breakfast served early if you need to get off for

staff was great, room service

5g in our room, quicker than the wifi and decent sized room

wifi a bit slow to respond

room facilities plug sockets everywhere with integrated usb charging points, excellent and stable wifi connection, good lighting, good black out curtains, decent sized samsung tv with good

was very helpful and fully explained issues with the car parking and even offered a complimentary late check out

but the gym would only go down to 19 degress which meant it was blasting out heat and i couldn't find out

lumpy pillows - bad mobile reception in the room and only non-secure wifi - windows could not be opened - on fri and sat thumping beats from adjoining clubs

nic breakfast and gym was so

the bar staff were brilliant and the breakfast is to die for

location suite ideal for family , especially as the kids had their own tv staff very helpful all day and

light in the room which was brighter than a kids night light when i raised it at check out i was told i should have mentioned it earlier

restaurant and bar were closed due to covid but drinks and snacks were available

room service was bang on time and plentiful just wish the room was slightly bigger with better

kids had no access to the pool before 9am , we were not told this when we checked in

that kids could use the pool at any time

large room, very clean, great room service and friendly staff!!

great breakfast, lovely pool, kids enjoyed the lift, great location for city centre

the hotel has a swimming pool and gym too, the facilities are excellent

machine could have been more full, there was hardly anything left in there, also we opted for late check out and the cleaners where quite loud at one point

staff were great and gave us late check out for the inconvenience so can’t fault them

during my visit this time i was kindly given a late check out time even though it was not required

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

also gave me a complementary late check out due to personal circumstances

room, well working wifi

good wifi signal. good breakfast. spa was lovely. only 5minute walk from town centre.

their room service is to die for

of laundry in the corridors trays with plates and food outside rooms and lifts they were there for a

the bar area was very large and modern

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

were so lovely and friendly, accommodated late check out for me

room above had numerous kids staying

perfect and kids option

a lot of kids running around without parental control.

free parking

free parking and wifi

room, quiet neighborhood, private parking, reasonable price, restaurant operated by the same owner family serves very good

we had a lovely room and had the option for room service, comfortable and we slept very well too

good parking, good location, 20 minutes drive into cardiff for work in the morning

late check out on request and an excellent breakfast

to eat breakfast in bedroom-room service only-restaurant closed due to covid

only had wifi in public areas.

ich you can t make because you didn t sleep one bit) and no room service available either

could have better wifi

it would have been good to have wifi in the

there was a long wait of about 20 minutes at the bar on the friday evening.

great breakfast, special mention to owen who was of great assistance in helping with the on site ev charger

spotless hotel, staff very friendly. breakfast was fresh.

me & my kids had a fantastic time and happy with our stay and the kids loved the place

breakfast was good, a bit more variety maybe. location as expected

no room service, we ran out of toilet rolls but reception were helpful in this

the hotel says free wifi, it didn't extend beyond the door of our room

close free parking. lovely breakfast

no wifi in room 206

when booked it said the hotel had 24 hour room service. it does not have room service.

in not having a buffet breakfast, but you get attentive staff taking your orders and bringing your food

only criticism would be that the bar shut at 11pm, however it was quite quiet when we

smart tv with netflix access and wifi

and helpful staff, food was excellent, lovely walk to pier along sandy beach, plenty of parking, would definitely stay again

breakfast was very good all good quality food and same with evening meal

ample free parking

easy parking breakfast was delicious and a good choice

staff were fab, pool snd spa is a dream snd the room was beautiful

room service was very good - delicious food and served very quickly on a large tray with everything

shower and blowing his nose muffins didn t come with out breakfast and ordered these with our room service shower also had old conditioner on the

far exceeded our expectations, amazing value for money with everything we needed and early check in was really helpful so we could be ready for a wedding in the local area

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

we liked everything about this hotel , staff, room , bar all was top rate .

bar area, room was nice, clean and spacious

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

room was clean and the £10 late check out fee to stay until 5pm was most welcome after the marathon

it was such a waste of money the bed was not comfy the bathrooms are the size of a laundry basket staff were rude as

there 4 x now still not got a late check out with a little talking allowed to check out 1pm instead of 12 noon

late check out

big free car park, gets congested close to the hotel but masses of space at the far end

nights, hotel staff are professional and helpful, room was a little small but really comfortable, breakfast was lovely, everything you could need was available, i didn't use the spa but friends

breakfast really nice and good choice beautiful view from room room really clean and good size

pool/spa areas were very modern and lovely to use

no room service is saddy waddy but friendly reception man gave us snacky wacky

requested one double bed but they joined two single beds very uncomfortable, requested breakfast room service between 9-10am , they knocked at the door 7-45am, washbasin taps were loose etc

bar staff are great, daniel is lovely, he always has a great big smile & goes above & beyond for

great bar and food

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

the way the bar staff dealt with my very difficult brother after he spilt a snakebite

place to stay but don't recommend it on a saturday night with kids (live entertainment played until about 11:30pm quite loudly) and the bedroom lock was

pool and spa facilities are great

very clean staff where lovely amazing selection for breakfast

the staff was very friendly and helpful room was great and the bar food was amazing

the restaurants were first class with the main restaurant offering breakfast and other meals, and the lounge bar offering smaller meals and snacks all day

pool and jacuzzi also really nice and lots of room

ample free parking and a good wifi signal makes a nice change from other larger chain hotels

i was able to use the gym for free

30 for early check in we arrived from leicester just after 10

didn't tell us any information like what time breakfast was served from and till or if room service was avaiblbe ect

always a friendly welcome. great staff. clean spacious bedrooms. excellent facilities inc gym.

there are elevators and small kids play area with some playsets, it will be great

so it wasn’t just basic tv, hubby could watch the football and little one could watch disney kids

pool and gym were good, would be nice to have a little more - jacuzzi, sauna etc.

re wifi, there could have been a ticket code

excellent facilities. lovely breakfast, friendly and professional staff.

bar menu and food all excellent

clean, modern and comfortable with plenty of parking space

was good even though it was over a pub the locals moved to another part of the bar from 11 o clock and i was unable to hear

great room, very comfortable and clean. lots of parking available.

bar downstairs also serving variety of snacks and food, we did not eat here but menu looked good

location, good price, easy to find parking space, staff very friendly, although bar was quite busy and loud, room was very quiet (we had family room)

the bar needs updating to be in line with the hotel rooms.

room ideal .bed comfy. bar prices very reasonable

hotel was clean and tidy and had a nice pint in bar area

bar chap was really friendly sorted breakfast and showed us our room, breakfast was excellent and

low season the bar closed at 11 pm

liked the location the bar area and the courtyard

no bar or breakfast available but weatherspoons is just down the road.

everything was good with this hotel no bar great room and liked the seating area outside room

no bar pubs were close

the bar person, amber

staff were great and allowed us an early check in

carla and bar staff were very fantastic , the bar area was buzzing but if u wanted to get away from it the

the bar was closed and we werent told where to leave our key so we left it inside the letter box next

the bar is lively in the evenings but still quiet in the room