front-staff very helpful to myself, a senior. set-up wifi and then some!

limited parking.

construction right in front of the hotel and it was a bit challenging getting in and out of the parking lot

had a full kitchen with pots, pans, kettle, toaster, microwave, refrigerator, plates and utensils

spa bath could have been bigger.

5 hour commute from kitchener-waterloo with traffic

main floor coffee bar was closed when we wanted a quick morning bite, as was the main floor lounge bar when we

cousins' restaurant made some great toasted sandwiches just before the kitchen closed for takeaway at 10 pm on

our room was close to the elevator and ice room and the kids were out of their rooms past 3am

the wifi connection was terrible

the gym was removed at this time during the renovation the temporary breakfast location (in behind the

the pool, the laundry facilities, breakfast, fridge, microwave and coffee in room.

the no pet policy. the card entry system was too fussy. cards are too easily demagnetized.

clean and comfortable room with wifi included

carpet seemed a bit worn

the breakfast was delicious

even tho i wasn't traveling with pets it's nice to know this hotel is pet friendly

definitely too high for kids to get on

maintained after at least 5 year-old, great staff, immaculate premises, amazing hot breakfast

very accommodating for early check in and late check out, due to my work schedule

breakfast was adequate

very accommodating for early check in and late check out, due to my work schedule

no pool, confusion with the other monte carlo

no pool or hot tub available

gym has almost no air circulation, so it was very hot

there was no pool and they're breakfast was bogus

young kids sneaking through the back doors with friends, partying til am hours, zero security

hotel renovations is lovely, the easy access off the highway is appreciated, lots out parking which is well lit

the gym and pool are fantastic and rooms modern spacious and very comfortable

there was no room service on new year's day. we had to go out to eat

pool area was very clean and well kept

the free wifi was sketchy,

plentiful of parking spaces

pool area, reasonable price and location

parking

food bar is a little limited though always friendly

we never used pool so i can't comment on it but i

nothing; a very average hotel and a subpar experience. undisclosed pet fee; awful breakfast.

the kitchen and breakfast

also having a full kitchen plus 2 bedrooms both with bathrooms made the stay so much easier

was just sad that the spa was closed, would have been great to use while the kids played in the pool

breakfast and room were amazing

pet friendly and bed is comfortable

clean and spacious rooms with fully equipped kitchen

very friendly staff, nice area for sitting to watch tv or have a coffee/tea. good breakfast.

quiet, lovely breakfast

the pool was a bit cold for our liking, and we were disappointed that there was no hot tub on the pool

breakfast could be improved

t believe no pool and no gym because it was closed the massage centre

and that we couldn’t hear all the hockey kids that were staying there

the pool was not as good as i expected

everything. the kitchen is small but well equipped.

pool was great, it was very warm and the room it was in was nice and warm with chairs for anyone

no breakfast

has great amenities, indoor pool, laundry room and free wi-fi & free breakfast

the laundry facilities were just what we needed.

the pool was closed the gym was closed

gym and pool on location

location is so-so facilities like gym room are a bit outdated

free parking and breakfast and pool and suites with a separate door and living room!

free wifi excellent quality, super fast complimentary evening social good idea and valuable

friendly staff. nice pool. loved being on the first floor for the kids to swim.

it was awkward and uncomfortable to swim with my family while little kids were learning to swim in a formal

was no wifi for pretty much the entire of our stay

information given on check in about wifi password that if we wanted room service we needed to request- we did

was offered beer/ wine while i checked in, given complimentary bar tickets, chatty and friendly

he was equally amazing in re: to adding a pet fee on to our room as we were able to pick up my daughters puppy

the pool could be warmer.

was traveling with my pet. minimal pet fee and everything was great.

housekeepers arranged the kids' teddies and blankies on the bed

the location, staff, cleanliness, room amenities, bar and lounge, amazing place!

the wifi service was poor and the deadbolt in our room did not work

breakfast could have been better - not much selection

beds were comfy, fresh smelling, rooms were very clean and pool area was nice and relaxing :)

rooms are a bit dated...pool could've been opened a bit earlier for kids who wake early

the room we booked had an issue with the fireplace, the staff was quick to provide help and make sure our stay

location was on point, everything near by and parking was

great location. very clean. kids loved the pool. great breakfast. plan on coming back.

we had some issues with the wifi, which i haven't experienced on previous visits to this hotel.

i know covid ect but theres an a&w in the same parking lot im sure you could of got certificates or something

everything!!!! great sleep, kids loved the pool. great price.

pool and breakfast was great. staff was very friendly.

the pool was also great and the kids loved it

the included breakfast selections did not vary.

great twin beds. loved the pool & spa as well as the excellent breakfast.

also logging everyday into the wifi was kind of annoying

the bar at the lobby and the view of the highway

of 5, 3 kids, booked before our day at ripleys

the restaurant is very ordinary, and food not fresh. no room service in the morning.

early check in and change of rooms when had a problem with the existing one

it offered great amenities, good free breakfast, free internet and free parking

free parking and beautiful decor

my kids loved the pool

the swimming pool was open for my grandkids

room had no wifi which was included, nice rooms, but you can tell they were renovated quickly with a few rough

extra bed and requested items like extra towel right away, internet free with acceptable speed, parking in front

the mirror didn't work, there was no soap to wash the dishes or recycle/garbage bins in the kitchenette, and

lobby, working pool hot tub, great fitness room, clean, friendly, the bistro was

walking to pool close to lobby

the smell got so bad i had to pack my kids up in the middle of the night and find a new hotel

clean, comfortable beds, nice cafe, great customer service, ample parking.

no room service and weird hours for bistro.

parking area a little concerning, dark in areas and people hanging out in parking area

the hotel also offers a gym and laundry facilities

really like how well the room service organizes our stuff while they make the bed

full kitchen ammenities is a nice feature, it is new so most of the things worked

dint have a pool

free parking

to access parking lot ,,, can t turn across traffic due to median no hairdryer, called and asked for

having the kitchen is so convenient cause i can have something ready when kids are too tired to go out to eat

the breakfast was very good with warm dishes a d a variety of fruit. the kitchen was a plus.

room was not kid friendly, wires and dishes were accessible to kids, laundry was gross

on the floor that business people were housed also pet owner was housed and the barking dog left in the room

room service and staff were all excellent

-front desk seemed a bit overwhelmed by the hockey tournament and the 50 + kids around so i understand but

room service until after 5pm for dinner only

snd complicated and very poorly labelled and explained and it was not a good situation with kids after a long

late check out extended free parking

wifi intermittent

very little parking available, but still not a big enough deal breaker compared to the good.

place, really awesome amenities having a kitchen and tv, etc

kitchen area with microwave, fridge, and utensils, etc 2 separate areas to view tv, sleep

the gym was small and the elliptical didn't work.

laundry facilities for guest use were a welcome bonus during our extensive trip

clean and simple! large bar fridge.

when i made the reservation, i was told that there was room service, but there wasn't

the laundry room flooded when i was washing clothes due to the heavy rain outside :(

quite new building with modern rooms and nice pool and small gym.

staff, especially the guy who worked at the weekend, nice gym and pool, 24/7 coffee and water access and nice

hotel reception late check out free parking complementary breakfast

our kids loved the pool

free wifi was fast and easy to connect to

forgot something your also provided with mini shower gel, shampoo, conditioner, lotion and a body bar and face

i wish the swimming pool was active

have unbrellas and lunch served in the hotel plus room service for food.

wifi connection is also pretty bad

only concern, need room service asap and rooms are closed to elevators

the tv only sometimes worked, same with wifi

was good, very good wifi/ tv connection, friendly staff ready to help us and flexible; microwave in the room

were fruit flies or faucet flies everywhere once i turned on the kitchen faucet

the pool wasn't open which wasn't the worst thing but would have been nice to go swimming

the pool was not open

my kids played for hours

affordable, clean & kitchen you could order food from

sort of bothers us that we have to pay for parking. wifi could be stronger

loved the waiter at the bar in the hotel

helpful staff kitchen was okay

no shuttle midday could have wheelchairs........

like the casino, but what's also nice you are close to a lot of stores, places to eat a few minutes from the

no breakfast no pool no hot tub not even a gym, still charged resort fees

pet clause

lobby bar was overpriced

i also liked that there was a free breakfast provided to us, and also the gym

was ample parking

they helped me to have a late check out, were friendly, and helpful.

parking was supposed to be

the breakfast and service from the kitchen

but, they were a bit skeptical about that and said that everything is good, must be the kids

gym was very small and it didn t have a lot of machines

bed was comfy, bathroom was small, the pool was nice for the kids

great location, shuttle service was very convenient and the facilities were in very good shape

the room service d the restaurant crews was above and beyond

everything especially breakfast

the heating in the pool wasnt working so it was a little chillly

parking was limited, poor carpet, cleaning staff did not change towels or replace them

clean rooms breakfast is a typical continental one

no breakfast provided either, but honestly the room was good enough to make up for these omissions,

great facility , nice pool and spa

very clean rooms and facilities. staff was fun and helpful. the bar had great food and drinks.

shuttle couldn t take us in time to the airport because they were full

room service told us to call back - took a long time to be able to order

hotel had many things to do in it such as spa, pool, gym,bar, and even a starbucks

it allowed pets

late check out and quiet floor.

the wifi is really quite strong

the hotel had everything i needed, room service, computers, printers, restautant/bar and complimentary toothpaste

the location was not too far from the airport since there was an airport shuttle and i was able to get to

asked for a late check out, and got it with no question or complaint

strong wifi, hot showers, plenty of parking spots

moxies restaurant and bar serves great food with really great staff

they also had a spa in room

convenient and good amenities- gym and pool were great!

swimming pool, gym, car parking, professional well trained staff, breakfast was amazing.

location. shuttle service. free wifi. comfortable beds and pillows.

conference center, the attentions, the bar & restaurant are very nice, internet works very well and they have

bed was amazingly comfortable staff were so friendly convenience of shuttle pool for kids so quiet

staff, beautiful rooms, awesome park, very nice pools, but no laundry; but the staff was very helpful calling

the room. and the bed and linens didn t have breakfast. used shuttle and very grateful for it.

second was delay in breakfast room service

restaurant bar was amazing

large tv, good (free) wifi

t expect to have a such a great service everywhere: in the shuttle, in the hotel

swimming pool and gym were exceptional

the bed my kids slept in was squeaky

bed is heavenly, well appointed room and spacious, convenient location to airport room service was

the pool was great

truffles delivered - complimentary bar staff and restaurant amazing and valet parking is great as well

we,including my kids, couldn't not sleep whole night

excellent staff service, clean and tidy room, great breakfast ;)

we loved the gym and the pool, very clean and well maintained.

location to airport with efficient shuttle service, decent gym

was a+ the bar at night was friendly and accommodating

the pool and gym access was not available do to

breakfast was a little less than we expected.

free wifi and breakfast pastries, plus 24h free tea and coffee

the pet fee is ridiculous - promote themselves as pet friendly hotel

only 5 minutes from the airport, and there is a free shuttle, so i didn t even need to pay for a taxi

warm staff, allowed for early check in, room was quiet

room service and breakfast was superb with great attention from the staff

we needed a little bit of help since we had a lot of luggage an two small kids

we used the gym, restaurant and guest rooms, and were happy with all of these

ordered room service in the am and it was quick and delicious

clean room, great size pool for kids, decent selection of food at breakfast, helpful staff.

good location, great pool for our kids, rooms were spacious and the staff were very

the room was very spacious, free wifi was fast and excellent, breakfast was also okay

didn't like having to pay for parking and the wifi could have also been a lot more stable and of a higher speed

suggest to have more coin laundry set or have the wash and dry all-jn-one

the wifi signal was erratic, and we were on the second floor. very odd

wonderful, fast room service (dinner and breakfast) the lock on the french doors in my room didn t lock nor

great bar and ambiance

didn't like that there was no spa services availableat the time

attention to detail from decor to service. lighting speed room service.

well equipped gym and pool available

ps - there were also a sparkling water in the gym

very nice pool, though a jacuzzi would have been nice too

i liked that the gym was separated into 3 separate work out areas

next to transit and yorkville neighborhood, spacious rooms, clean, wonderful breakfast and pool

welcome drink - friendly & helpful staff - the gym: big, clean, well-stocked/current equipment - complimentary

front staff and room service were so great

first morning breakfast we went to wasn't good

room service breakfast menu was very limited

sure if the staff is trustworthy, because i left a pair of sunglasses on the bar counter and in less than an

location , old style and fireplace

so there is noone available close by if you need anything, no fridge in room, no coffee in room, wifi is on/off

could not find the wifi password

very quiet, especially at night, even though the hotel is located in the building next to the bar buildings and

room (with fireplace

can always count on park hyatt's restaurant joni for an excellent meal - whether it's breakfast or dinner

room service equally disappointing - really oversalted pastas

to improve: better menu better quality food larger selection of wines by the glass in bar on 17th floor better

would have preferred buffet style breakfast

hotel breakfast is a la carte, with moderate portions, a wide variety of choices, and delicious flavors

the gym was good with modern equipment

bathroom was large and had enough towel hooks (my pet peeve in other hotels)

housekeeping, laundry service, service at the restaurant.

laundry service water got hot quickly

the staff, the room, the pool, the gym.

horrible peice of artwork and completely insensitive to children and anyone visually impaired—kids will have

almost like the gym was above us

have liked a room service menu in the room

they set up the room with a mini kitchen, there is no sink or kettle or dishes

very pet friendly: i stayed here with my cat

felt like a loft apartment

eaning or kitchen staff)

i wish they offered breakfast or room service.

the food is great and the open kitchen is a nice touch

after 15 hours of flying all night with 2 kids under 5 years old we were exhausted so we paid, but we found

i would ve liked victorias mansion to post laundry hours and how you can get your laundry done

location and kitchenette (sort of). check in pleasant

having a laundry was excellent

we have a sofa, and a complete kitchen with microwave, freeze, toast, electric jab and a mini hitten

kitchenette was really just microwave small frig and coffee maker

great wifi and breakfast with good stabucks coffee

great front desk staff allowed for early check in. beds were very comfy.

we didnt have breakfast

friend to visit and they said it was very comfortable and the restaurant was pretty good for breakfast

better room service option. parking is too expensive.

couldn t order room service without prebooking in advance

the staff was friendly and nice and granted my request for a late check out

ternoon feb 7) very clean and beautiful and comfortable rooms, excellent tasty food very good room service, very

the room was very excellent and the breakfast was really good..

good location , very clean, courteous staff. did not use the pool.