hockey tournament during our stay and kids were running and yelling until 1:30 am

more laundry and dryer machines would be better. had to wait and there was a lineup

wifi connection was not stable.

the bar and lobby was very nice

the breakfast is delicious.... and the bed is like a cloud.

the staff is very nice, we went to gym, the machine didn't work, the staff came very fast and fixed it

from free parking to laundry fasciitis

spacious suite, great breakfast, nice pool, free parking, accessible to highways.

friendly staff. nice pool. loved being on the first floor for the kids to swim.

size of suite. amenities, equipped mini kitchen, free breakfast, free pking.

has great amenities, indoor pool, laundry room and free wi-fi & free breakfast

the breakfast was good and the room was great

open spaces around the hotel. clean gym and pool facilities. comfortable bed. friendly staff

pool is very clean and amazing

the pool was closed the gym was closed

breakfast included was lovely

staff very efficient,the attached restaurant bar was great and reasonably priced for room

parking is good

the pool facilities were clean and operational and so was the gym

gym in the basement is basic with a few dumbbells and running/cross trainer etc

my kids couldn't eat anything

4) room tv channels are paid channels, regular channels are less interesting please monitor your kids if they use to watch any movies will be charged cad25/movie

nothing for kids to consume

moved to a different room during the night with 2 kids and several luggages

small gym was good

thankfully, i don't have kids, otherwise i would be really concerned for their safety

room service was prompt, well

the breakfast was below average and the room service was inconsistent and not thorough

very friendly staff and probably the best gym i have ever seen at a hotel

wifi did not worked at all

only negative thing was the swimming pool

the whirlpool in out room. balcony.

location, beautiful lobby, nice pool

if i had had a longer stay at a reasonable price, i would have used the gym great location with lots of restaurants,

my room pass didn't work when i went back to my room with my daughter from the swimming pool

we had two young kids who had a few stuffed animals they brought along on our trip

the hotel was so clean, the pool & hot tub were great & breakfast

was just sad that the spa was closed, would have been great to use while the kids played in the pool

pool area didn't have enough towels for the family but we did go later in the evening so very

breakfast and room were amazing

hotel had everything we needed, including laundry

it has a good size swimming pool, and laundry machines

everything was perfect for our family stay and our kids really enjoyed the breakfasts

laundry facility

was very clean, great helpful staff and breakfast was fantastic ud83dude0d

i like the early check in upon request

late check out extended free parking

gym and sauna were kind of in a sketchy part of the hotel

was very uncomfortable showing proof of vaccination and id every single times i wanted to use the gym

the wifi did not work well at all

knew ahead of time that the pool was out of commission

limited room service!!! poor restaurant.

not very clean, poor room service, lack of towels and toilettries

everything especially breakfast

only thing i liked was the fast wifi, and the vending machine in the hallway downstairs if i ever get thirsty

change the breakfast

the cleanliness of room a 6 considering the fact that i was trained in hospitality and worked room service already they can do

friendly staff, very clean room and beautiful pool, outdoor area to hang out, the location was excellent, right beside shopping mall and bass pro

cleaner gym area.

the employees were kind. the atmosphere was inviting and my kids loved the pool.

nice motel and rooms, nice gym and pool

the gym had a decent selection of equipment but the yoga mats were really dirty and the 2 containers of

breakfast was fantastic especially the great service by the restaurant staff

pool was under repairs and we were not advised

price includes parking

with small kids it was difficult to get ready for business meetings in early morning without waking the little

room service was delivered in styrofoam

just complicate to have the breakfast voucher every morning and essential gym.

had to change room at 12 am really not convenient since the kids were already sleeping

just wish room service was till late

and the office chair for the desk seemed not safe for kids, my daughter who is 8, fell 2x on it

clean, comfortable unfortunately no pool

loved the king spa room.

the gym was small but clean and not busy

7- gym was horrible, a/c

room, breakfast , staff were excellent.

the pool was also great and the kids loved it

pool and hot tub and gym provided a nice break and generally it was clean and well maintained

you will need when you go on vacation planed or unplanned vacations clean quiet place nice gym and

walking to pool close to lobby

the pool was filthy and the hot tub did not work, it just ran hot water.

lobby, working pool hot tub, great fitness room, clean, friendly, the bistro was

the hotel also offers a gym and laundry facilities

no t enough handy cap parking

ile not terribly pretty, in a parking lot behind restaurants and a gas station) but the interior of the hotel and rooms were

really like how well the room service organizes our stuff while they make the bed

the location is very handy,

i thought there was a jacuzzi, but that was my bad. there a full size pool

we completely enjoyed our stay and the breakfast was amazing ❤️

breakfast was fresh and tasty

very accommodating for early check in and late check out, due to my work schedule

breakfast was phenomenal

we also liked that there was a restaurant, coin laundry, gym and pool on site

swimming pool coffee room people small refrigerator table in a room.

a little distance from the town but was an easy ride in by bus & subway, wifi not always good strength but i wouldn't complain

easy on and off the highway free parking

i liked the pool,friendly staff

very nice pool, though a jacuzzi would have been nice too

the breakfast, the room service & ambiance

the room, pool, and valet parking was exceptional!

i liked that the gym was separated into 3 separate work out areas

the facilities were top-notch, including the pool which was well-maintained

love the room and the bar and coffee shop

breakfast was good, service was slow

the bathroom had a plastic shower curtain and looked like school gym facilities

loved the bar and other communal areas

rooftop bar closed which was a reason for booking

excellent service from concierge, doorman, front desk, room service, cleaning staff

room service menu is expensive and no vegan options

i liked everything in the room. was very comfortable and relaxing. the bar was just great.

room service was good, breakfast also good

the bar area was fun.

was very modern yet elegantly posh; i was on the 10th floor -- elevators were quick as was the room service

the bar area was nice and had a great cocktail menu

location was perfect i didn t eat breakfast but i did a dessert and wine at the bar excellent service provided by them shout out to

th no kitchen of course)

only thing confusing was the room lacked information on how to call reception or room service from the room

having a laundry was excellent

we had to request washing up and drying cloths for the kitchen sink

we have enquired and used the laundry services, they were charged at reasonable level and the staff were so nice to provide

location and kitchenette (sort of). check in pleasant

old charm. style. very clean. laundry facilities available on request

breakfast in restaurant joni was excellent

would have preferred buffet style breakfast

design, atmoshere, breakfast, comfortable beds, fitness center, location

design, atmoshere, breakfast, comfortable beds, fitness center, location

the concierge (vanessa & erica) and breakfast server ewa deserve a special mention

my kids loved the little beverage kiosk outside the elevators with hot chocolate and cucumber infused

the location is terrific and the room was beautiful. the pool is an added bonus.

you can text the front desk for room service

because of the price i tried to take advantage of everything, but when i used the pool there were kids swimming lessons taking place

front desk, bar, management, room service and restaurant staff were friendly and

great location, amenities. fantastic breakfast.

i think a breakfast, even continental, would’ve been nice. but no major concerns!

staff, gym

horrible peice of artwork and completely insensitive to children and anyone visually impaired—kids will have nightmares and is it making fun of the blind

location was perfect for proximity to our kids apartment

the wifi logs you out frequently

that they need to add soda/ iced tea prices to their room service menus.

hard trouble getting room service however

loved the rooftop bar as well

also found a used q-tip when lifting the mattress ud83eudd22 room service: after the above incident i requested extra pillows so we could stuff the sides of the

washing machine and dryer service during guests stay

no water bottle for room service and no microwave

wifi is disconnected for my phone and laptop, except for certain time or location in the room

breakfast menu was limited-could not get, for example, eggs made a certain way -they were from a

another big plus is the complimentary guest laundry

clean and beautiful and comfortable rooms, excellent tasty food very good room service, very fast wifi

breakfast was very tasty and quick which was nice because we were in a hurry

wifi was weak

was pushy and rude regarding our late check-out as we slept in, we requested a late check out time which they approved and were very

the price for breakfast was a little too much so we walked to tim horton

self service laundry, barber shops, super market (fresh co) and couple of other shops within walking distance

we put them on ourselves, but even though they were fresh from the laundry they still had all sorts of long, black hair on them

downside was wifi was slow for streaming and guest laundry was closed for renovations, no other laundromats within walking distance

the gym and pool

the location, restaurant and bar options, all work perfectly for me whether solo or

have a family zone that has an arcade , swimming pool , laundry , and a play area for younger kids

bar is excellent

handicap parking hard to find and a long walk. really missed valet service.will be back.

ordered room service next morning the breakfast was good but a little over priced

room service breakfast was very cold when we got it.

pool was small

to see at this resort

great facilities such as laundry

great space, available family room and laundry on premises

location and the laundry facility.

there is a pool table, laundry and pingpong on the second floor

the fitness centre was super convenient too

room was well equipped with kitchen and laundry an especially nice bonus.

2 kids and an adult in a double bed for the amount i paid is unacceptable

trying to change $25 for late check out we're told check out was at 3pm and then they said it was at 11am so be careful

the gym is well equipped

husband and i) went to the bar and ordered 4 jamesons

we had drinks & snacks in the bar - the service was great and really quick, the snack options were fab and tasted great too

gym is on the top floor of the building with a nice city view and next to it is a swimming pool

breakfast was great especially the omelettes

everyone was extremely nice and helpful, room was very clean pool was great for the kids

the prices for drinks at the bar were expensive

@C^

shops are nearby, and there are a lot of facilities, like a pool, a restaurant, laundry etc

i asked for an early check in as we travelled by train and room was ready upon check in

stayed at one of the luxury king suites with a small kitchen

check in was easy and they gave out cookies and a toy to my kids which was so thoughtful

only thing i would say is the wifi kept kicking my sister off throughout the week when we were in the room for hours so she

i wish breakfast garbage was recycled. paper, plastic etc.

only thing we had a problem with was our room service

the wifi was weak for my wife's phone, but otherwise, nothing, not to not like.

clean, comfortable, helpful staff, good location downtown and good breakfast

kids were gutted upon arrival as the pool was closed and there were also a lot of renovations which

room service is great - delicious food and fast service

quality hotel, polite friendly staff, good location, excellent gym and swimming pool with sun loungers and towels, fantastic large breakfast, good sized rooms

hotel is really huge and it was kind of hard to find some things, like the gym or the pool or which street will i be exiting on depending on which exit i take

loved the gym and fantastic pool

our little 4 pound poms didn t do any damage and rather enjoyed the room service

cleaning and room staff, and the laundry service.

i had to pay extra for early check in even though i had requested this in my booking

took my wife for a day get away from the kids for the day and they even delivered a little desert on the house for her day amazing

we requested early check in and use of microwave. all accomplished minutes after checking in

room service was very fast and the bar on the 31st floor had great cocktails

i liked the bar area in the room with sink so we could make drinks comfortably

the swimming pool was freezing cold! couldn't enjoy it .

the kids loved the tv embedded in the bathroom mirror

day it was cleaned after asking, the next day it was not even when asked we were 2 adults and 2 kids, the room had everything just for 2 as if kids are pets - no towels and another things for

wifi wasn t very good. tv casting didn t work

very spacious room and free usage of the gym and small pool

great atmosphere around the lobby and bar area

i really appreciated that my room came with a kitchen that had a stove top and plenty of pots as well as utensils

wish we were able to order room service for breakfast

the staff are so friendly, the pool and gym were also pretty nice if you chose to workout

very cool pool, both levels great for kids

the housekeeping and room service were spot on and the breakfast delivered by room service was delicious

vid) now breakfast came take out style

comfort of bed and bedding location room service

comfy bed, great shower, very handy to have laundry and

pool, sauna etc

there is no pool and the quality of the breakfasts in the morning was not the greatest.

we also loved the complimentary hour in the jacuzzi pool

a kitchen with the room.

staff was super accommodating and were able to allow us an early check in

location was central to everything which was great, lots of coffee shops, bars, and stores around

great location, great value, friendly staff, fun bar and nice food

disappointed that an hour 'late check out' request was not granted, however

doors to hotel and bar is bit confusing.

pleased with the location and wonderful staff who were very willing to help - even allowed an early check in which was greatly appreciated

nonetheless the front counter, ratnesh, was incredibly helpful - he got me an early check in with no extra charge and recommended a tour to niagara falls

we were able to have both an early check in and a late checkout, which really helped and us with our stay in toronto

was comfortable, easy to access the eaton center and i was able to enjoy early check in on arrival

pool was closed for maintenance.

location. comfortable rooms. excellent breakfast, with particularly welcoming staff!

not offer room service for food, some rude employees in the reception, cleaning in the bathroom

did not try the

they also don t have room service for meals, but they do allow to order takeout from restaurant