we like the pool there and the breakfast is very rich and varied. our room was clean and fresh

definitely too high for kids to get on

lots of parking

breakfast was adequate

breakfast was fresh and tasty

5 hour commute from kitchener-waterloo with traffic

main floor coffee bar was closed when we wanted a quick morning bite, as was the main floor lounge bar when we

wifi worked on our laptop but not our phones

wifi would not connect

had a full kitchen with pots, pans, kettle, toaster, microwave, refrigerator, plates and utensils

was there for a wedding and very much appreciated having an early check in to be able to get ready comfortably

sized rooms and good amenities (wifi, bed comfort, in room coffee)

fully stocked selection and fruit would have been a nice option for the kids playing sports

the pool, the laundry facilities, breakfast, fridge, microwave and coffee in room.

room was across from the guest laundry which went off all night, it was so noisy, impossible to

pool not open

great price , great place. good breakfast tough location but worth it.

my husband and i were pleasantly surprised that despite our room being on the ground level with parking literally

not the hotel's fault, but other guests (the ones below us) were hanging out in the parking lot playing music

i didn't like was being placed on a floor with a hockey team that kept me and my kids up to midnight running up

downside were the kids at some tournament kicking up a storm when they returned in the evening and knocking on

kids coming back from tournament and raiding the breakfast area the next morning

no pool, confusion with the other monte carlo

no pool or hot tub available

gym has almost no air circulation, so it was very hot

there was no pool and they're breakfast was bogus

young kids sneaking through the back doors with friends, partying til am hours, zero security

hotel renovations is lovely, the easy access off the highway is appreciated, lots out parking which is well lit

the gym and pool are fantastic and rooms modern spacious and very comfortable

there was no room service on new year's day. we had to go out to eat

pool area was very clean and well kept

the free wifi was sketchy,

plentiful of parking spaces

pool area, reasonable price and location

parking

food bar is a little limited though always friendly

we never used pool so i can't comment on it but i

nothing; a very average hotel and a subpar experience. undisclosed pet fee; awful breakfast.

the kitchen and breakfast

also having a full kitchen plus 2 bedrooms both with bathrooms made the stay so much easier

was just sad that the spa was closed, would have been great to use while the kids played in the pool

breakfast and room were amazing

pet friendly and bed is comfortable

clean and spacious rooms with fully equipped kitchen

very friendly staff, nice area for sitting to watch tv or have a coffee/tea. good breakfast.

quiet, lovely breakfast

the pool was a bit cold for our liking, and we were disappointed that there was no hot tub on the pool

breakfast could be improved

t believe no pool and no gym because it was closed the massage centre

and that we couldn’t hear all the hockey kids that were staying there

the pool was not as good as i expected

everything. the kitchen is small but well equipped.

pool was great, it was very warm and the room it was in was nice and warm with chairs for anyone

no breakfast

has great amenities, indoor pool, laundry room and free wi-fi & free breakfast

the laundry facilities were just what we needed.

the pool was closed the gym was closed

gym and pool on location

location is so-so facilities like gym room are a bit outdated

free parking and breakfast and pool and suites with a separate door and living room!

free wifi excellent quality, super fast complimentary evening social good idea and valuable

friendly staff. nice pool. loved being on the first floor for the kids to swim.

it was awkward and uncomfortable to swim with my family while little kids were learning to swim in a formal

was no wifi for pretty much the entire of our stay

information given on check in about wifi password that if we wanted room service we needed to request- we did

was offered beer/ wine while i checked in, given complimentary bar tickets, chatty and friendly

he was equally amazing in re: to adding a pet fee on to our room as we were able to pick up my daughters puppy

the pool could be warmer.

was traveling with my pet. minimal pet fee and everything was great.

housekeepers arranged the kids' teddies and blankies on the bed

the location, staff, cleanliness, room amenities, bar and lounge, amazing place!

the wifi service was poor and the deadbolt in our room did not work

breakfast could have been better - not much selection

beds were comfy, fresh smelling, rooms were very clean and pool area was nice and relaxing :)

rooms are a bit dated...pool could've been opened a bit earlier for kids who wake early

the room we booked had an issue with the fireplace, the staff was quick to provide help and make sure our stay

location was on point, everything near by and parking was

the pool was quite small.

gave me the opportunity to start off the day with a gym and pool session, followed by a solid buffet breakfast

nice to have some separation in the rooms with the min divider pool isn't very big, but great for kids, they

gym/pool. room pretty and spacious.

were hockey teams and you could hear kids running up and down the halls

don't have cash for the machine there's no way to have a bottle of water in the night when the bar is closed

really enjoy a room with carpet breakfast was very nice and room is comfortable i said this during the stay

complementary continental breakfast area was pretty packed and a bit stressful

pretty clean and organized.. the room service quite fast.

just wish room service was till late

the next door was smoking and went thru to our room i have small kids and having hard time breathing because

you had to pick up room service yourself

comfortable beds and cleanliness. free parking!

the downside of that was there was no room service

the breakfast choices were not good for kids. just need simple.

good wifi, even if it was not the obvious one

no pool

the mobile wifi in the room that is advertised did not work , even after contacting the staff upon check in

really like how well the room service organizes our stuff while they make the bed

the location is very handy, (while not terribly pretty, in a parking lot behind restaurants and a gas station

pool wasn't as glamorous as pictures showed. pool was also cold. no hot tub.

the gym was also very nice

room service and staff were all excellent

the wifi is a bit weak.

the wifi did not work well at all

wifi not working in room.

wifi was not very strong no signal in room

i like the early check in upon request

is not very fast parking is small

the cleanliness of the room and the kitchenette. how close the hotel was to places to eat.

the fitness centre was not accessible

great breakfast & laundry service.

free laundry machines

enough room for the kids and i to stay

large and comfortable shower, kitchen equipped with refrigerator + dishwasher and large microwave

very clean, friendly staff, guest laundry

covid closed the pool

the gym is too small. only bad thing i can think of.

swimming pool coffee room people small refrigerator table in a room.

of parking, great extras like pool and sauna

huge lobby , nice bar , breakfast was delicious

walkway & swimming pool

the facility's are cloused like gym, pool, restaurant and tennis field

some amenities not available-eg room service

needs updated pool and gym

room has everything you need - nice large and comfy bed, nice desk with chair and plugs, fast wifi, nice sized

free breakfast, coffee, tea and sparkling water machine, ice machine, pool and gym.

it was new and clean. staff were friendly. breakfast was great. parking included.

free breakfast, coffee, tea and sparkling water machine, ice machine, pool and gym.

loved how clean the hotel was and the breakfast

very far away from the city and it smells like kitchen

was good, very good wifi/ tv connection, friendly staff ready to help us and flexible; microwave in the room

my wifi wasn t working for the first 2 hours of my stay.

pot was unusable and dirty, pullout chair was very uncomfortable, faucet in kitchenette was loose, staff at the

lots of movie channels on the tv and fast wifi

old furniture, the pool/gym area the sauna at the women's changing room (not working) & the steam room at the

the gym facilities could do with a facelift.

the kids loved the swimming pool the outdoor and the indoor. and the staff were awesome.

had room service for breakfast and i'm sorry, it was awful

very clean and in a great location. the pools were both big hits with my kids.

very poor room service options chinese or pizza very bad for diabetics

resort should have separate parking for people staying at the resort

one feature i especially appreciated was the availability of multiple ev charging stations

the casino was lively and fun, and we loved spending time at the pool and relaxing in the spa

after that misadventure, i was hoping for a cozy, intimate bar to salvage the night

had to go to front desk myself to grab cutler - no room service

hotel that i have been that does not include egg as part of breakfast especially when you have kids with

too go get a new door key three times for the room too open our door pool wasn't available

early but then i had to go spend over twenty on breakfast which should of been included; with two kids i try to

spa tub was broken and tv was out of service for like 4-5 hours

i can t take a breakfast.

the spa bath and their waffles

good wifi

everything especially breakfast

the parking was easy with several doors to get in or out

i also liked that there was a free breakfast provided to us, and also the gym

i had to use phone data because wifi was useless.

door access to parking lot would be nice, more variety for breakfast would be nice bathroom door was missing a

wasn't provided any information as to internet or wifi availability

manager went put of his way to help us find missing cell phone on another hotel's shuttle bus

wifi refused to work

but, they were a bit skeptical about that and said that everything is good, must be the kids

was good for commute into downtown toronto, had a noise complaint from kids playing in the hallways management

great location, shuttle service was very convenient and the facilities were in very good shape

room, comfortable beds, well furnished, modern bathroom, fridge, coffee machine, good airport shuttle, friendly

parking fees were never disclosed before we arrived and we were charged a spa fee - another hidden

room service is way too expensive for what it is.

our whole week in dominican the staff congratulated us on our wedding and asked if we needed any room service

pool - too many kids

i was very tied didn't had the chance to go for breakfast.. i slept in.

kids were playing basketball down the hallways

was noisy with kids running up and down the halls and slamming the stairwell door which i was close to

cleanliness is very important especially where there are kids with you

room was on top floor, very quiet and clean. no issues when requesting late check out

they were noisy (which is normal for kids i guess) in the hallway after 10 pm

very good gym and on-site restaurant for dinner.

like that it is pet friendly (may come in handy next time)

very comfortable beds. good wifi. starbucks on site.

the hotel is conveniently located to the airport. pet friendly and wifi was ok.

they let me have a late check out after a long flight

the wifi service was excellent

my kids love the pool at this hotel - we have stayed a few times now

modern, comfortable, parking available, wifi stayed connected, good black curtains, good shampoo/soap sizes,

location and pool

the room and the carpet are outdated. the gym and pool are average at best.

bed linens, shuttle to the airport lounge.

room service was from the same restaurant breakfast is served in and it is delivered to your room

kitchen has no xhoices on manue

clean, close to airport, several restaurants near by, nice gym and pool

i would of liked free wifi included!!

traveling with a pet i was forced to order room service for most meals, and i found the quality of food to be

late night after many hours flying, bar and restaurant closing they accommodated us quickly, very kind bar and

swimming pool and gym were exceptional

bed is heavenly, well appointed room and spacious, convenient location to airport room service was

location. shuttle service to airport for early morning flight

pool was a little cold and you can here the planes.

the food in the restaurant was very limited and no room service

the gym was closed, the pool is closed and they wanted to give you a

good hotel with airport shuttle.

shuttle was on time & driver was helpful

staff service was amazing and fast, shuttle from and to airport every 30 min was wonderful

only 5 minutes from the airport, and there is a free shuttle, so i didn t even need to pay for a taxi

staff very friendly. room clean, well supplied. good location. breakfast was good.

could not get the wifi to work. had to pay for overnight parking.

bar on site would have enhanced our stay

room service was good, breakfast also good

attention to detail from decor to service. lighting speed room service.

food at room service was mediocre.

room had to be switched to another room because i didn t have internet in my room the wifi was slow lagging

didn't like that there was no spa services availableat the time

you have to ask room service to bring you water

there is no room service on the phone options, and not at the online site

the facilities were top-notch, including the pool which was well-maintained

customer service, the aroma in the lobby, room service time efficiency, the shower and overall bathroom,

the final item is the weak internet security protocols uitilized for the complimentary wifi offered

room service breakfast menu was very limited

breakfast was good, service was slow

really liked the breakfast drink options, wish there omelette options but it was overall very

nothing perfect, but the roof top bar was closed on sundays

love the room and the bar and coffee shop

breakfast was delicious - plenty of selection, healthy, fresh ingredients

to improve: better menu better quality food larger selection of wines by the glass in bar on 17th floor better

the staff were very friendly and helpful and gym was very good by hotel standards

would have preferred buffet style breakfast

friendly staff and great timing on room service. location perfect.

only slight, but i feel like the many (many) drawers in the kitchenette could have stored something, even if it

could not find the wifi password

wifi is very slow.

location , old style and fireplace

it was a bit noisy when the bar let out

sauna , gym and spa looks very old and uncomfortable

pool and dressing room with water extraction machine. gym with clean, working equipment.

the pool on the roof was clean and overlooked the cn tower in downtown toronto which made swimming

appreciated early check in, room was fairly clean. staff were very considerate and responsive.

the staff, the room, the pool, the gym.

we stayed on the 8th floor and there was pet hair everywhere in the room.

was no breakfast

wine bar - 5-6 pm daily; coffee bar from 7 am in lobby

almost like the gym was above us

wifi. system kept failing

so there were long wait times and always filled with staff with large push carts

room service come at early morning knock on the door wake us up

would have liked room service for brunch but couldn't figure out how to do it so we just ordered out and had

the food is great and the open kitchen is a nice touch

after 15 hours of flying all night with 2 kids under 5 years old we were exhausted so we paid, but we found

amazing location, awesome gym, excellent customer service

great facility. but in this day and age. free wifi is a must.

convenient for terminal 3 international flights staff were all amazing great management good gym and club

the front desk staff gave me a complimentary upgrade so i didn't have to share a bed with my kids

also loved the 24hr lounge access and the gym and pool facilities were great

washroom was meticulous; wifi did its job well; great satellite package too

a deal breaker, but the wifi could have been better in my opinion

are some kitchen facilities, but there was neither a cloth nor paper roll and no dish-washing detergent

i would ve liked victorias mansion to post laundry hours and how you can get your laundry done

the wifi does not work properly, which wasn't an inconvenient for us, but, might be for someone who has