centrally, room was exceptionally clean hosts and all bar staff friendly and included me in conversation the locals were

on returning it was evident the room was v poor so i decided to go to the bar and say i was disappointed and that the room wasn't worth the £100

very helpful bar staff checked us in. large 2 storey room

far exceeded our expectations, amazing value for money with everything we needed and early check in was really helpful so we could be ready for a wedding in the local area

room was absolutely perfect bed was comfy enjoyed our stay will definitely return, bar staff quick to serve us, warm welcome by reception leisure rooms were relaxing and peaceful

room service sandwich

staff very helpful and friendly good size room, great shower! good food good room service

we could bring our dog. also the bar food was excellent

wifi in the room was poor, very slow

late check out on request and an excellent breakfast

the duration of my stay and as i was on my own i didn t really want to go out, i would have had room service but there wasn t any

gorgeous hotel, perfect for a pampering stay, easy parking, had a lovely room ud83dude03

staff were fab, pool snd spa is a dream snd the room was beautiful

place and surroundings spa was value for money with a fabulous brunch to finish

maybe more disabled parking bays

added bonus of live entertainment in the bar on friday and saturday night

the only difficulty on occassions was the parking.

m not very techie

parking the car was a bit problematical as the p;ace was busy and had to wait until late before a

free parking

sunday lunch and breakfast was excellent

were over for a golf competition

good breakfast

great breakfast

happy staff, great bar and food

a lot of kids running around without parental control.

perfect and kids option

room above had numerous kids staying

were so lovely and friendly, accommodated late check out for me

staff let us park a little earlier as we wanted to have a walk and explore the area

information was provided upon check in about where to obtain wifi access but i discovered this by accident when using the tv remote

friendly staff. good location. quite room. late check out this f 12.00.

great room service

everything. location, parking, cleanliness, breakfast, staff.

service and breakfast

the bar prices are a little higher than we are used to, but that is expected in a hotel and it was our

all this plus free parking, excellent service and a leisure club with steam room and pool, it far exceeded our

there is a swimming pool for guests

cuzzi was closed ud83dude22) room was

spa area could do with some updating

turned out it was

decorated room was big and very clean and warm equipped with all we needed staff very pleasant room service was great and on time will definitely be visiting again bonus was very close to

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

e vegan option by total mistake

my kids being with us

lovely clean room, nice breakfast and great location

sleeperz always friendly staff this time allowing us to check in half hour early and checking for late check out which was extremely

kids loved the quirkiness of the rooms

the double bunk room - great for my older kids and gave them an aspect of privacy - deluxe double room also great and fantastic value for a

but to compensate we were given a free drink from the stylish bar and a free breakkie which my mate say was the best he's had in years

there is free wifi in

the polish bar man is amazing and always remembers us when we return

full cooked breakfast via room service was amazing

free wifi and a safe in every room

probably would choose a quieter location if i were travelling with kids or was not planning on having a few drinks to knock me out

the breakfast was very nice and was cooked and served in a lovely cool and spacious restaurant

gym on site and delicious food

beautiful bedding towels and everything you needed tea coffee etc food was great amazing cakes bar well stocked staff were friendly and very

breakfast was excellent and cooked to order with a good selection and excellent friendly staff,

people walking throw to gym when you where eating a lovely meal. or a full breakfast

late check out option for 10hr was beneficial

the gym was small but had everything you might need for a decent workout

the room was clean and room service was very prompt, even when we asked to change the time for our breakfast order in the

wifi was a bit hit & miss

nice, view and great room service & confutable beds

bar was always clean with a good selection of beers at a reasonable price

breakfast was great

was lovely, we had breakfast dinner and drinks in the restaurant and the staff were amazing

location is excellent, very close to the beach and local restaurants, mini golf, arcades etc

large en-suite super fluffy towels, perfect breakfast and great service from the room maids to bar staff and all the behind the scene staff

have some outside seating to enjoy bar drinks

wifi was really slow

with the chlorine levels in the pool which was one of the main reasons i booked this hotel so the kids could have a swim

room was so big beds comfortable, pillows comfortable included in your price was the use of the gym and

spa and gym great, location and view fantastic, not in the center but in the bay, nice for a walk

lovely room, great staff . nice pool and jacuzzi. great room service.

staff were very friendly and we will be coming back with the kids

large room, very clean, great room service and friendly staff!!

breakfast was above and beyond expectations. amazing.

kids in the spa/pool area

an amazing stay especially with kids ud83dude0d worth every penny apart from the fact rooms look nothing like the picture but the

whirlpool bath, bedroom, bar area and reception were exceptionally helpful

the jacuzzi bath, spacious rooms, delicious breakfast

room service would be great.

cleanliness in rooms could be so much better, dust collecting on the skirting and kids toys found in bathroom under the sink, and bath could use milton tablets after use as black

the room service team also did an amazing job in catering for a couple of dietary requirements - thank

small gym was great for getting in a quick workout

didn t try the gym or restaurant

breakfast was amazing

room facilities plug sockets everywhere with integrated usb charging points, excellent and stable wifi connection, good lighting, good black out curtains, decent sized samsung tv with good

a great selection on the evening room service menu

light in the room which was brighter than a kids night light when i raised it at check out i was told i should have mentioned it earlier

bar staff need to liaise with front desk about closing times

location suite ideal for family , especially as the kids had their own tv staff very helpful all day and

area and bar was set out and the way staff accommodated people who used that area for coffee and wifi

wifi was fast , room service was

ample free parking and a good wifi signal makes a nice change from other larger chain hotels

disappointing there are no kids options for breakfast every person no matter the age is

wifi connection was poor in room 202

efficient, friendly and helpful staff excellent room service

great bar and food

the way the bar staff dealt with my very difficult brother after he spilt a snakebite

there was kids running up and down the corridor and banging after 11pm which disturbed our sleep

place to stay but don't recommend it on a saturday night with kids (live entertainment played until about 11:30pm quite loudly) and the bedroom lock was

and welcoming staff clean tidy cosy and comfortable also there was an artist/singer in the lounge bar who was brill had a thoroughly enjoyable evening

social hour was great, rooms were fantastic and add bonus was the free laundry

the gym is just right for a simple work out and the laundry facilities are great too

position between city centre and cardiff bay, breakfast in the morning and option to cook for yourself if fancy

breakfast was lovely and plentiful.location close to the bay nice walk.

sofa bed was made up not the best but the kids were ok

was amazing, lovely pool and sauna area, the food was to die for, cooked breakfast both mornings it was heaven, lovely place to visit

i like the bar, swimming pool and jucuzzi along with sana and steam room.

wifi - never glitched once which was great workwise

room spacious bed large and comfortable. pool facilities excellent. gym well equipped

loved the room service

room was very comfortable. breakfast was lovely. quiet location.

nice bar area

rang reception at 2:00pm and asked for early check in which they said yes no problem 2:30 so traveled back to hotel to be told room not

not impressed with the people next door to me with all their shouting and kids screaming at the top of their voices and the parents not taking control and just leaving them

my kids loved it too

2 different members of staff granting a late check out and confirmed, we still had someone come into the room to question why we hadn't

the only downfall was that when we asked for late check out there was clearly a lack of communication between the customer facing staff in the

machine could have been more full, there was hardly anything left in there, also we opted for late check out and the cleaners where quite loud at one point

also gave me a complementary late check out due to personal circumstances

staff were great and gave us late check out for the inconvenience so can’t fault them

the pool, gym was free to use for guests which was great and the view plus size of the room was brilliant

excellent location with a very good gym facility

wifi was great. the room was quiet

or frame, skirting etc) check in took ages and we were unable to get an early check in, although requested in advance

room was amazing value for money, the pool was just right, and the spa and other facilities

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

we liked everything about this hotel , staff, room , bar all was top rate .

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

the restaurant, bar and breakfast room were comfortable and welcoming

the food is exceptional and the bar is extremely cosy and welcoming

evening meal was brilliant and breakfast hot food was very flavoursome

breakfast was excellent

very friendly staff, beautiful setting and comfortable room. breakfast was great.

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

the room was clean and the wifi was free and super quick.

the wifi speed was great

manager was very welcoming and helpful; a big plus to have off-road parking and the busy pub was a lovely place to relax

the wifi was also very fast

clean comfortable room with all amenities, plenty of parking on site, great little pub next door that serves a large choice of tasty food

great location. staff really friendly and breakfast was exceptional.

friendly hosts - very welcoming the kids loved the pool table ud83eudd26ud83cudffb‍♀️ fabulous breakfast ud83dude0b highly

the breakfast and its extensive choice was excellent

to top it off we enjoyed a delicious home cooked english breakfast the following morning

our host were the friendliest, so nice with our kids too