staff very nice ,safe secure parking , bar restaurant next door

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

lovely breakfast also the following day, you will not go hungry

breakfast is included and served in the restaurant

free parking

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

love the gym

the gym is fantastic

the hotel offers a small gym as well

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

24-hour bar and gym availability

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

nothing else, no bar or food facility

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

noise at night from the bar near by

breakfast was very good although lots of tapas bars nearby

the staff were excellent as was the breakfast

continental breakfast was good with lots of choice

great breakfast. very comfortable hotel, cool and quirky decor.

good breakfast, nice staff, good location near the central bus station

the room was too hot and when we opened window got noise from the terrace bar below

r brunch) and it was delicious/fantastic

there was a strike from the cleaning service during my stay...no room service...no fresh towels

didn't have breakfast, but opted for room service

shower, and bathtub were too old room service

the wifi worked perfectly too

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc and recommended where to go

feels a little expensive for size of room and lack of amenities like gym, etc

wifi cut out at times which was hard when we had t do unexpected work calls.

good restaurant, more than adequate gym, friendly staff

restaurant only serves room service

the room service staff are great

great food served in room service for dinner

good, clean facilities with room service

the room service didn't work, even going through reception

also there was a little play area in the breakfast room for kids

very good breakfast

great helpful staff, good breakfast

location and great breakfast!

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

gym available and no alternative was offered to me when informing about it

gym is essential to me and it's quite good, even provide water and snacks

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out after we were up all night at the hospital

very nice service, clean and comfortable room with kids, thank you very much :)

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

the addition of the bar next door for a lovely breakfast was also fabulous

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the bar is also great

the wifi worked well

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

the gym is small but well equipped and it s always super nice to have a steam room

wifi very

is a scope of having more variety in the breakfast buffet

our friends' kids had a great time exploring the space

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee & snacks

steam room / sauna was out of order, the gym equipment are ancient

time of gym ( from 10 am) is not guest friendly

gym doesn't open until 1000h. shower was a tad narrow.

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a football match

facilities like laundry room and gym

the room has a kitchen enough to nourish yourself if you stay in, a sufficient bathroom and the most important –

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

it had a great small gym and i felt that overall it was clean and very comfortable

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

the included breakfast was good as was the salad we had in the bar one evening

kids being sick and fighting in the streets outside from 4am until 7am

had emailed about early check in due to an early flight with a child

especially the gym with complimentary fruit and water

couldn’t fault it, breakfast had a great selection, very fresh

the room service food was quite poor considering the quality of the main restaurant

everything. perfect hotel, attentive staff. excellent gym and breakfast. really lovely room

asking 10 eur extra for better quality wifi is exaggerated

excellent wifi

good gym and average breakfeast

whole experience from early check in, car parking which was essential and sub-basement

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

it's small hotel with no restaurant, bar only

small bar and lounge area

the staff very helpfull, there is a bar open 24h highly recommended

nice room amenities such as mini bar, toiletries, and super fast wifi

little attention for the kids

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of the

squeaking clean & comfy, great bed, adequate storage space, safety box in the room, unlimited wifi allowed streaming, very efficient aircon, good sound insulation from the street noise

room was comfortable, wifi worked, and tv had an english channel

pool is rather small - no place to sit while the kids

spacious bathroom

wifi works fine

cosy bar & restaurant with a complete offer

the architecture of the hotel is very impressive, and our kids enjoyed the balcony pool

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

so the only thing i'll say is that the gym was unavailable

junior suite perfect for a family (two kids)

also i was pleasantly surprised by the gym

nice hotel at the river. pretty close to the old town, nice gym

lovely bar terrace where we sat later and had sundowners

garage parking was expensive but included ev charging

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

service, room, breakfast, restaurant and bar and location

the bar and the terrace has a nice view on the nervion river

wifi average.

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

gym was very small

gym equipment was very old

the gym could have more diverse equipment, though it's not a big deal.

it was very well located, near the guggenheim museum. the room service was also good.

friendly staff, early check in, comfortable room. very close to guggenheim museum.

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

welcome was friendly, parking is possible, the room was spacious, lucious, with great bedding

helpful staff! nice breakfast. good value for money.

communal kitchen with use of fridge, microwave and utensils

parking not on site but very close by

room, private bathroom, off street parking, close to motorway routes, pleasant owner, free wifi, breakfast included

also, there was the bonus of an ev charger in the hotel car park

kitchen was a little cram but that was not a major issue

secure parking onsite

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely maintained

clean, comfy bed, amazing shower, shared use of kitchen.

location is in a quiet area, offers free parking and has a big inside garden to hang out

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

the pool is a great addition along with the bar and terrace

the swimming pool was in big demand as the temperature was in the 30's

the pool is a great addition along with the bar and terrace

2 girls on the bar superb personalities

the pool area was lovely with comfy area for dining outdoors

rooms, good shower, good breakfast with late check out

the breakfast was from a wide variety and delicious

relaxed atmosphere after a day of driving staff were friendly and accommodating especially the bar

it also has a good bar and food service

take breakfast but the buffet looked plentiful

there was a basic but adequate cafeteria bar so, i was able to have dinner

there’s a bar restaurant where you can eat excellent food for a good

breakfast was very good only problem the coffee machine did not make hot coffee ,shame on

the staff were excellent, especially the bar man who was extremely helpful and really friendly.

location, value for money, secure parking and the breakfast.

stop off for our journey to southern spain, clean rooms, lovely bar & food

we decided to have room service

reason i chose it but they wanted 27 per person for a timed access to it as it was a separate spa and gym and not included with the

we ordered room service for dinner, it took quite a while but the food was delicious

the little spa and breakfast were excellent.

the bar was lively

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

bar & restaurant in building, so all convenient

no food or bar facilities, closed down

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

good to have

room service menu was very limited

hoice from the scan code which did not work properly and was full of advertisements

because dogs are not allowed in the public areas, our only option for food would have been room service

the bar was great as could eat there as well

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out