staff very nice ,safe secure parking , bar restaurant next door

did not have breakfast, we asked for an early breakfast and agreed to have it at 0730 but there was no one there

lovely breakfast also the following day, you will not go hungry

breakfast is included and served in the restaurant

free parking

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

bringing our pet to a room like that costed us 25

i wish they would have had laundry service or washing machine.

parking in any spanish city is a nightmare and expensive

private parking

we had a car and didn't want to stay in bilbao proper as parking and driving can be difficult when returning

hearty breakfast, family environment and house with history, lovely and cozy restaurant, free parking

great to have parking included and location to train station perfect to get into bilboa - 14 mins on train

clean and very good wifi and high pressure rain shower

staff is helpful and nice, breakfast fresh and nice

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is

very friendly helpful staff. we had a great stay and a fantastic breakfast.

even though this was not a work trip i had to spend some time working remotely and the wifi signal was sufficient

good wifi! very central location, perfect for tourists.

no cooking facilities, fridge did not work. said mini bar but there wasn t one.

safe,clean, tea n coffee making in the room, wifi, fridge, great location with easy walking distance to

no laundry facility no oven and toaster facility available

noise at night from the bar near by

ok wifi

good for remote working with good wifi in a great location

the wifi disconnected approximately once every half hour

great wifi, super clean

i returned to hotel lidar to use the wifi and to contact my card/

staff, easy parking lot just behind if you arrive in time for a remaining spot, good wifi, quiet,

nicely decorated room;very near the old town;friendly and helpful staff ;good wifi

so some upheaval but our room was good size, comfortable, excellent air conditioning and free wifi

wifi signal is very week in some rooms, the only place where i could connect was in the hall

room which had large beds, a very nice bathroom and shower, a mini fridge, air conditioning, and wifi

breakfast was very good although lots of tapas bars nearby

the breakfast not included.

lots of lovely fresh ingredients for a lovely filling breakfast

only thing that would improve it is if there was a decent coffee making facility post breakfast

the staff were excellent as was the breakfast

well equipped little gym and spa

great to cool down in though and bar beside it was great which was open til 10pm

we used the hotel gym too which was fantastic and very clean

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

modern, clean and spa & gym were good.

the terrace and bistro and bar area

slow connectivity to wifi.

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

wifi unreliable in room. was adequately repaired after i informed the hotel desk.

the hotel has a restaurant and a bar with good food and well-priced

24 hour gym was really helpful after eating so much pintxos

is no room service for breakfast and the options offered in the evening are very scarce

room service available, brakfast very tasty and a restaurant within the same building

feels a little expensive for size of room and lack of amenities like gym, etc

gym was sufficient, but seemed a bit tucked away being in the basement, and has potential to be

comfortable and in an ideal location above the intermodal (bus station, train station and metro), breakfasts

clean, comfortable, and excellent of a breakfast

restaurant only serves room service

comfortable modern great breakfast

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer

the room is very nice too, comfortable beds, lots of space, good wifi and tv

air conditioner quit working overnight on both nights of our stay. spotty wifi connection.

room overlooked the laundry facilities in the central courtyard, but at least it was quiet.

staff was informative and flexible for a late check out

water hot, wifi fast and self-service continental breakfast generous

located in the old historic centre and reasonable walking distance to most tourist sites - strong wifi - upgraded

wifi didn t really work, toilets are basically in the room (behind a very thin fluted-glass wall)

bad wifi

wifi was pretty bad. i had to use my phone hotspot the entire stay.

complimentary bottles of water, good wifi and some english speaking channels on the tv

easy access from motorway. off street parking. good breakfast.

it's also pet friendly and has superb, secure parking facilities

kitchen, the room, the bathroom, it has everything you could want

pet friendly and walks nearby

the house has probably six rooms and communal access to a good kitchen

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

there are lots of restaurants and shops around the area and there s also a self service laundry shop

good breakfast! great variety every morning

even better that the hotel is so pet friendly and my dog was greeted by name as we came and went

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

rooftop bar wasn t open which would have been to have a look but no big deal

very clean room, friendly and helpful staff, nice room service

thanks to amazing bar

given that we were with small kids, this was a huge hazard

roof top bar wasn t open :(

it does not have a bar but there are plenty near by

there was no laundry bag

it's not easy to travel with kids, and it's just great when u have people that help and make u feel at home :

excellent location, great breakfast, wifi worked well, love the view from my balcony

wifi can be patchy

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the addition of the bar next door for a lovely breakfast was also fabulous

very good wifi, airco and shower pressure

lovely staff who gave us an early check in and fab restaurant/bar

not mention the wifi was amazing

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

wifi wasn t working

parking is few minutes from the hotel pet are not allowed in the room alone

wifi was a bit sporadic

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

the garage was well managed and room service timely and

everything, would be perfect if they had a pool/spa too

great location, great breakfast and great service

no room service which i expected for a 5-star hotel.

is difficult to know where to request more as there is no hospitality department in the hotel and room service

and breakfast were not included in the price and we had to purchase 2 rooms for 2 adults and 3 kids costing over

my huawei phone was having problems connecting to the hotel wifi

room service numbers aren't mentioned anywhere in room

the staff were friendly and professional and the gym was super

wanted to pay for laundry, couldn t get it done

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee

we could not reach room service or the front desk

next to no wifi despite adverting wifi at booking.com

very weak to non-functioning wifi, some sort of plastic sheets. noisy street (front side).

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn

the spa and gym facilities were also very

asking 10 eur extra for better quality wifi is exaggerated

the room service food was quite poor considering the quality of the main restaurant

good gym and average breakfeast

excellent wifi

room was exceptionally clean and comfortable, blind on windows and fully equipped kitchen in room

close to the metro, clean room, own bathroom, friendly staff, lots of facilities like game room, gym, communal

house staff very friendly wifi fast and

facilities like laundry room and gym

hot drinks machine wasn t working during my stay, and several pieces of equipment in the gym, including the

no noises from the outside, good wifi reception. overall everything was ok.

whole experience from early check in, car parking which was essential and sub-basement

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

there was no wine in the bar the first night, but then they

clean, warm, quiet with great wifi

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

big bed, big tv, optimal wifi

also very clean, room service daily

room was comfortable, wifi worked, and tv had an english channel

check in late cleaning perfect late check out

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible

cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment

wifi was not working/available at all in the hotel during our stay.

loved the juice in the gym

the room service was efficient and tasty but we would have preferred eating in the restaurant

nice hotel at the river. pretty close to the old town, nice gym

plus great wifi in

wonderful staff great kitchen, very roomy only drawbacks: no a/c, which i knew in advance and the wifi was a

so the only thing i'll say is that the gym was unavailable

the gym was not available during our stay

the location, the welcoming staff and cleaning room service

could not get the hang of how to sign in to wifi

haven t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to

slow wifi, old furniture

no gym

wifi in the room was not consistent, really poor

i am glad to tell you how fortunate it was that my wifi didn t work in room 228, and because of that you came

the restaurant & bar staff also is very friendly & the chef is excellent

of room service/food options close by

that they made sure to arrange with us every morning to clean our room while we were taking our pet out

no room service to order some food

it was pet friendly, but no water bowl for the

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his

wifi reception in room was poor

wifi coverange in room was not existing.

wifi and price

service is minimal, room is tiny and noisy (lack of insulation), wifi nonexistent

the wifi worked well

the kitchen was stocked with helpful things that other places usually lack; i really appreciated this a

everything was sparkling clean, lots of unexpected details like (full kitchen including microwave etc) was

also, the kitchen had many pots and pans and dishes, but no cooking utensils

the kitchen was charming, the bedroom was spacious

straightforward, but for those with a car, it's the perfect place to put up at - quiet, plenty of parking spaces

super limited wifi, too slow to do anything more than a simple google search

bar and restaurant on site

lots closed because of covid - no room service

chairs in the bar area could have been more comfortable

wifi could be better

seating at bar table uncomfortable for evening meal

take breakfast but the buffet looked plentiful

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute

breakfast was superb with lots of choice available

drinks at the bar were quite expensive.

free wi-fi and free parking

parking was free and convenient

s a walk away (2km) from the nearest bar / restaurant through a very quiet (on a sunday) industrial

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

pet friendly with secure parking easy to find

didn't do breakfast this time (that was a little disappointing last time) so all good this time excellent

breakfast bit disappointing 12 euros for 2 people, not really worth it ud83dude15

pet-friendly hotel which is always welcoming to pet owners

would have preferred the main restaurant to be open, but we did receive a nice bar snack served by a very helpful

parking very secure

clean, comfy bed, amazing shower, shared use of kitchen.

good place, clean good wifi, room is clean.

secure parking onsite

gated and safe parking in front of the house

good bathroom and parking.

very pet friendly. good pillows. towels clean and soft. restaurant good value.

parking available (though not enough) self check-in with a code

perfect for a one night stop off with pets

plenty parking, dog friendly & breakfast was ok

is not open for hotel guest, same as the pool, needs to be paid separately and kids are not

access to pool as extra on hourly rate was disappointing

spa was not included when in most hotels it is

for simple access to the spa area

outdoor pool or outdoor lounging space

value for money, pet friendly, conveniently situated, comfy bed and pillow, underground parking

hotel is pet friendly and no extra charges are applied which is something very rare in spain and just for

the wifi password was not on display in the room, so i had to go back to the reception to get it

pet hairs on the bed, but knew the hotel accepted pets before i booked so guess was to be expected

no wifi in the rooms :/

unreliable wifi

the bar was lively

wifi connection very bad. we could ear everything from the rooms next to ours.

no food or bar facilities, closed down

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the restaurant look nice but we didn't dine there because we had our pet with us

bathroom was excellent, bed comfortable, great wifi, aircon, fridge, nespresso machine (so good to have

tired after a 12-hour drive so we did not really have any energies to move the luggage and the pet with us

location, price, coffee and tea availability in the room. and that i could bring my pet.

staff friendly and efficient/restaurant staff excellent/ dinner outstanding and appetizers at the bar wete first

poor wifi power

also, the staff were very helpful, the helped me with early check in and late check out

also, the staff were very helpful, the helped me with early check in and late check out

the mattresses were a little bit too hard. wifi didn't work very well.

difficult to stay connected to wifi, staff availability limited, could not get hair drier to work

heatwave temp up to 40 that day wifi super fast stable would book here

room with everything you need inside, staff were very friendly, good wifi, excellent location, good bathroom,

everything was clean and in proper working condition, including the ac, and wifi was working very well