staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at

the staff were lovely, the locals in the bar were friendly

one lady bar person we saw was very welcoming and friendly and went out off her way to help us and made ur

no food served in the bar but was told i could get take away

poole table and bar downstairs

charge for early check in to accommodate meeting travelling from a ferry crossing which docked at 5am even tho

early check in possible due to christmas.

asked for an early check in and was no problem

hotel was recently renovated, we loved the way the restaurant and bar looked

the food both evening and mmorning was excellent and the staff in the bar were brilliant

stay, staff really friendly free upgraded room and bonus early check in

we had the most amazing time using the facilities; the gym has high end equipment and the breakfast was outstanding with lots of options and healthy

pool times for kids was poor

the main bar area was tired looking and could do with updating to be the standard of fusion

been worth every penny, chloe from reception thank you so much for helping with my confusing gym & swim phone call haha

our stay, staff were so helpful allowing us early check in

pool ,sauna cafe

the spa and breakfast bar

pool sauna area was very relaxing

food is lovely and the spa is amazing and the hotel is lovely very comfy bed

comfortable beds, great breakfast . allowed early check in.

lovely breakfast and very accommodating with my early check in - thanks!

nice breakfast

from welcome fresh clean room people from the area who sat in the bar made me welcome

informal. super friendly hosts. good links to durham. breakfast great.

emailed to ask for early check in and our room was ready as soon as we arrived

parking was restricted with no onsite parking, there was easy parking on the front street although

only disappointment was that i couldn't stay for breakfast due to an early start

on site parking but plenty of parking nearby

staff very friendly, good location, excellent breakfast and food

we had a fantastic stay including early check in

staff were amazingly helpful and facilitated an early check in; knowing the rugby world cup match was on

room breakfast clean clothes washing and drying facilities gym excellent staff

as due to staying there for work during lockdown everything was closed however they did offer room service for breakfast and evening meals

about this hotel deserves 5 stars from the friendly reception team to room service the room we had was spotless and comfortable the breakfast was fabulous so all aspects

staff where very friendly and accommodated my early check in without issue

you get the warmth and hospitality of a great b&b with the bonus of a fully stocked bar and excellent restaurant

in spite of no dedicated parking, there's always a place to park on the adjacent road

stayed here to visit our daughter at the university and it s perfect - great location, easy parking, lovely staff and really clean and comfortable rooms

location was a little difficult to access by foot from the train station the wifi didn't reach to our room the breakfast could have been better (just cereal and (-) maybe they could invest in wifi too support this (-)struggled to get the wifi to work, however the staff were most helpful in helping me sort this out (-)the wifi quality is very hit and miss. (+)unpretentious food; great beer; comfortable beds; christmassy cheer; pleasant staff; good wifi; and a hearty breakfast (+) good wifi (+) the room was clean and quaint, with great wifi, and just a quick bus ride to durham (-)the wifi didn't extend to our bedroom sadly. (-)we didnt get a chance to wifi so it is important :/ (-)wifi connection didn't work in room (we were in room 8) - needed to sit on landing to get connected

was delicious and plentiful, asked for early check in and this was facilitated

bar and dinner was terrific, cozy and the people were extremely nice

appearance of the pub inside and out is very clean & warming the owners & the bar staff are very pleasent & helpfull the atmosphere of the regulars are relaxing & friendly, the

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

bar was

i requested early check in and luckily a room was available

ideal location central to everything,beautiful dining room ,superb breakfast and late check out

fitness suite was great and open 24/7

more explanation about fitness room and breakfast facilities, we only stayed one night and did not venture in the hotel to

lovely bathroom with large shower. comfortable bed. tea & coffee facilities and room service

allowed early check in, great staff, great stay, amazing location

asked for early check in, which was arranged with a room upgrade

the pool and gym we used the pool every day

the location to town! also the food at the bar was great too!!

tried to do as asked with the towels so that they weren t replaced but room service replaced them

an early check in which was super helpful

bar was great as was location

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best but if you make the most of the bar you don’t really care

the staff couldn’t do enough when we arrived, had a drink in the bar and had a great breakfast

the bar has a great atmosphere we will definitely be

early check in without any fuss, and relaxed check out

early check in

great bar

if you stay make sure you have a few drinks in the bar - lets keep pubs like this running

the bar was very good, with a great atmosphere and friendly

great room, large comfortable bed. early check in no problem.

the staff were all so friendly and it was a bonus that we could get early check in before heading to a wedding

on a beautiful, quiet road, yet short walk to city centre, cathedral, riverside, bars, restaurants & railway station accommodation: immaculately presented property with elegant &

the breakfast was amazing and the staff were warm, friendly, and welcoming

gentlemens honesty bar was a luxurious touch

for a slightly early check in

in keeping with the style of building, very warm in bar on a cold day/night

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

two girls behind the bar are very polite and helpful

breakfast bar was ok but the milk was not cold enough for my liking.

early check in closure time

- spacious, comfortable, cosy and a lovely view of durham *service - good service in regards to early check in and late checkout *

so welcome and no hassle with a slightly early check in

and warm room, comfy beds, friendly staff, accepted early check in request

:00)

great location, friendly staff and very accommodating with i asked for a early check in .

location, comfortable bed., early check in allowed helped us a lot.

golf room was very comfortable with a lovely shower room

early check in

staff were very friendly and extremely helpful during my stay, allowing early check in as well

on arrival we were refused early check in by the unhelpful receptionist and when we asked to use the spa she also refused with

was nothing we didn't like, kids love staying there, breakfast was lovely and the place was lovely and clean, could smell the

gym & pool are good

didnt grt to use other faciloties as visited for a wedding at another venue early check in was accomodated easily but struggles to find confirmation of this when checking

early check in available free of charge, clean rooms, excellent restaurant next door, buffet

used the gym and facilities everyday of the trip

great facilities with the spa and golf course available.

room, very nice food, good gym, really helpful staff and amazing breakfast

spa facilities they managed to give us early check in

plenty of car parking

however the pool was nice and it was an added bonus to staying

room service was lacking on 2nd morning so all the wet used towels lay on the bathroom floor all

great price. didn t use the gym however looked good

manager also met our request for early check in

great bar with pool table and tv. lovely restaurant. great size and very clean rooms.

even though there was a busy restaurant and bar underneath the bedrooms, never heard a thing from downstairs

had a lovely restaurant and bar . would recommend a visit, definitely will stay there again.

bonus of a nice bar and excellent bonus of an indian restaurant attached to the hotel/pub

requested an early check in because we were attending a family funeral and we needed to change clothing after

the restaurant and bar area are really comfortable and welcoming

fresh milk available from the bar and a teapot in the room small but important things

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

early check in as room ready on arrival

early check in and late check out

the room is very neat and clean. nice pub bar & karaoke life band and parking space too

offered us free breakfast, minibus transfer to metro and late check out on the

lovely staff, big room, comfy bed, warm room, good parking

room available for early check in

the staff arranged an early check in which really helped me to get ready for my sons wedding

early check in

staff all very welcoming and helpful ,and huge thanks to the reservations team for arranging early check

the breakfast was amazing

the hotel accommodated my request for an early check in free of charge

staff from reception, bar and breakfast , early check in which was a bonus, great bar with breakfast exceptional, looking forward to next

were attending a wedding so needed an early check in time hotel rooms were ready so this was very helpful se were able to get ready and

continental breakfast being on a tray outside bedroom door, great location for the hotel and the bar menu and food was very cheap and fab value

couldn't fault our stay at all, also must stay if your having a drink in the bar during your stay the bar has a great vibe and gets busy

staff were friendly and accommodating and made sure our room was ready for early check in

breakfast was exceptional, you choose the day before your visit which is a nice touch, so its ready

beautiful hotel, lovely clean room & delicious breakfast. the staff were very friendly & helpful

in room 1 with the bar underneath however ear plugs supplied and music finished by 11 pm and very quiet after that

great location, bar and staff.

gave us excellent early check in

early check in was not available as they were full which would have been useful

close to town centre. early check in. free wifi.

breakfast great

the bar was closed on a saturday night

pleased with the early check in considering our room was available after 4pm

nearby shops, near the tyne tunnel, close street parking, very tidy, clean room & modern facilities

maybe a tv and kettle in room but great wifi reception so could watch our laptops instead

easy to find & plenty of parking. gorgeous building and the room and bathroom was spotless.

street parking right outside

reception not always manned - and sofa bed wasn’t made up for our arrival despite paying g for early check in - however soon revitalised and they sorted

early check in, facilities on site, very helpful and friendly staff team

the girl on reception was friendly chatty and just , brilliant ud83eudd29 all the staff in the bar a young blonde girl and a young man where again friendly and chatty and brilliant ud83eudd29

restaurant and bar were not open until the specified time in the evening, went over for a drink at 8pm and they

very clean room comfy bed kitchen good

big, comfortable bed. early check in.

we were attending a wedding close by and was able to get an early check in

spacious good idea patio doors open for golf access neat bar area very friendly staff from the moment we arrived to depart thank

wifi, very weak and reception in general very poor.

golf course in hotel grounds

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

close to facilities and got early check in

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

i think there should be decent fresh coffee at breakfast rather than sachets of instant.

the café area was not very attractive, with a simple breakfast available, but there are some cafés and a restaurant close by for a nice morning coffee

early check in as most places won't let you in until after 16:00

well decorated, good wifi. very clean and tidy.

parking was no issue and free

tremely) weak on the top floor, dust on window handles & blue vases

location was great with the added bonus of parking free for whole weekend

staff ignorant booked early check in no response breakfast not great needs upgrade bit

were really friendly and helpful, they arranged ,2 hours early check in time

early check in, although for a fee.

not great when you are traveling with family & kids

room calm at that property no disturbances i got good parking place fresh and hot full english breakfast

requested an early check in was no problem

the spa bath the staff everything about it we have rebooked for february and cant wait

breakfast was served in bedroom

room was very spacious but also cosy with very comfy bed and amazing spa bath

bedroom lovely, wifi, lots of tea selection, water ( 20) from durham station; spotlessly clean, comfortable room with tea / coffee, toiletries, wifi (+) wifi brilliant as well (+) smart tv with great wifi signal (+) wifi great, breakfast very good, staff very friendly and parking excellent (+) good wifi (-) we had no wifi for our 3 night stay

we requested an early check in as we needed to get changed for a wedding,after travelling up from london, which

got an early check in by chance

very clean, early check in available staff very helpful

they were even able to accommodate my early check in which really helped

close to millennium bridge so easy access to the quays relatively cheap ev charging overnight.

10.50 each extra); room service was a god-send!