arrive at 12 o'clock very nice early check in 5 pounds for all day and night parking your car

staff were very accommodating, allowing us early check in and having great advice on the local area

breakfast

lobby bar open 24 hours

there was only one member of staff who had his hands full checking in guests, serving at the bar etc

we requested an early check in, as we were attending a birthday lunch and were contacted within half an hour to

have liked to have had the option of having breakfast there

only issue was hot tub seemed to lack power. could have done with few extra kitchen untensils.

no contact whatsoever with the staff ... could of done with a breakfast....

they allowed us to cook breakfast in their kitchen even though they do not do breakfast

the early check in - our room was available 3 hours early, to the friendliness of staff, all were were

there is bar meal option for more casual dining - though the bar is relatively small and cosy / intimate so

no fresh milk even thou there in a mini fridge in the room.no turn down service or room service.

enough staff in the bar, the one bar person could not cope with serving drinks in the bar as well as serving in the

great food and breakfast options

staff were friendly and accommodating and made sure our room was ready for early check in

1 above bar a little noisy , but earplugs were provided and the noise didn’t go on late anyway

loved everything about the hotel, the breakfast the following morning was amazing

the breakfast was also very delicious

in room 1 with the bar underneath however ear plugs supplied and music finished by 11 pm and very quiet after that

the hotel accommodated my request for an early check in free of charge

staff from reception, bar and breakfast , early check in which was a bonus, great bar with breakfast exceptional, looking forward to next

were attending a wedding so needed an early check in time hotel rooms were ready so this was very helpful se were able to get ready and

poor kitchen staff rushed off there feet.

also, the bedroom is over the hotel kitchen and at 6

we requested early check in with the cross keys and they made everything so easy for us

good location - nice bar and dining area

i don't do breakfast so i can't comment on that but the evening meals were delicious

the bed was so comfy and big. the staff were really welcoming and breakfast was great.

only problem was the wifi

friendly staff and sorted us with an early check in

the receptionist/ bar staff member was super friendly and even though there was something not working in the room and

the bar staff were very helpful in organising us a taxi

the staff are lovely and pleasant, so helpful the young lady behind the bar is a credit to the place

clean tidy new bar manager

the staff arranged an early check in which really helped me to get ready for my sons wedding

room available for early check in

early check in

staff all very welcoming and helpful ,and huge thanks to the reservations team for arranging early check

we had a lovely breakfast too with all the hot options cooked fresh

they were able to get us an early check in for a wedding. friendly staff.

our room it was room 9 very clean and comfortable ,staff very polite and helpful , excellent breakfast great service ,we loved been separate from the pub very peacefull,we had great weather so

breakfast buffet area could be a bit bigger

the food was very good, great value for money and delicious ud83dude0b plenty of choice for breakfast which set us up for the day

breakfast was great and staff,lovely

close to town centre. early check in. free wifi.

early check in was not available as they were full which would have been useful

gave us excellent early check in

the hotel ideal for my needs the breakfast that was included was very good and great variety

breakfast was so nice very helpful staff.would come back again next time i stay in hartlepool

early check in

friendly welcome, spotlessly clean bedroom, bathroom and kitchen

it was great having the kitchen

the kitchen area was very clean and had tea and coffee facilities, cereal, fruit and milk

superbly stocked kitchen

as i was coming in from the airport at an early hour, i appreciated the early check in

staff, good bar downstairs, value for money, ill be staying again next time im in

fantastic bar downstairs, no noise from it

above a pub but once checked in there's a separate front door so you don't need to go into bar unless you want to

lovely bar downstairs

the staff were accommodating to our every need even supporting us with an early check in due to needing to attend a local wedding

the food is excellent,wonderful bar where you feel quite comfortable as a woman travelling alone

breakfast was delicious and beautifully presented

very helpful staff, great restaurant and bar on the ground floor

excellent dinner and breakfast

early check in given as the room was ready

fully stocked bar and food menu

booked mainly for the location and ev charger and wasn t disappointed

walking around the street with all your luggage isn't good when you have 2 kids in tow

nice clean room, great sea view and cracking breakfast

the staff were very friendly and accommodated our early check in

lovely hotel,comfy bed and bar open all nightud83dude01gorgeous sea view and brilliant

our kids' room was not next to our

hidden charges for room service

pancakes on the breakfast buffet would make the kids happier

breakfast was good. we also got an early check in which was really helpful.

only let down was the breakfast but in the scheme of things that s very minor

breakfast was amazing it had a variety of options and you could ask for meals that weren t in the

the staff were more than helpful and room service was delivered twice in great time

a beautiful setting surrounded by gardens and the golf course, this hotel is so peaceful

emailed to ask for early check in and our room was ready as soon as we arrived

scaffolding outside & noise from bar downstairs.

had all that we wanted for breakfast and it was very good

the bar downstairs had a lovely friendly atmosphere we had an evening meal which was pipping hot

and facilities good food and drink with friendly locals fantastic breakfast included in price parking outside but limited close to durham and coast highly recommended thanks to peter and

accommodated us with early check in as we were going to a wedding, thank you

breakfast was awesome, expected a mug of tea, i got a china pot of tea with a little jug of milk,

really friendly staff, brilliant meal and breakfast was perfect. will definitely return.

lovely and they were brilliant confirming my labrador was more than welcome (and don't charge a pet fee)

room was confmy and breakfast was brill

manager also met our request for early check in

even though there was a busy restaurant and bar underneath the bedrooms, never heard a thing from downstairs

beds spacious rooms awesome bathroom excellent toiletries adequate tea bar attached indian

had a lovely restaurant and bar . would recommend a visit, definitely will stay there again.

bonus of a nice bar and excellent bonus of an indian restaurant attached to the hotel/pub

was delicious and plentiful, asked for early check in and this was facilitated

loved it i asked for extra tea bags and was given about 20 of them staff so pleasant and nice late check out no extra cost got loads of work done and drank some of that tea

breakfast was a little disorganised no menus and wet floor still cleaning bar area was bit messy

staff, the room, the food including a great breakfast and the friendliness in the bar on an evening

appearance of the pub inside and out is very clean & warming the owners & the bar staff are very pleasent & helpfull the atmosphere of the regulars are relaxing & friendly, the

staff where very friendly and accommodated my early check in without issue

the meals were excellent, great breakfast, staff friendly, cute little bar to enjoy and relax in after a day of sightseeing

you get the warmth and hospitality of a great b&b with the bonus of a fully stocked bar and excellent restaurant

mb shank and liver with bacon), first night for the bar staff who was really polite

perfect location, free parking, lovely restaurant and dogs allowed, ticked all my boxes!

our early check in request was accommodated

seamless early check in lovely clean room

lovely room ,,didn't quite get early check in a little disappointed

great access and through side entrance so no need to go through bar or restaurant when coming and going

they have a lovely lounge bar to sit in, very comfortable

lovely breakfast and very accommodating with my early check in - thanks!

comfortable beds, great breakfast . allowed early check in.

very friendly, welcoming. excellent comfort and breakfast.

i didn't have the breakfast as i don't eat breakfasts

was close to major roads, plenty of food outlets nearby, bar downstairs

our stay, staff were so helpful allowing us early check in

never used the gym or pool bcoz we were too busy

very noisy guests younger kids banging doors constantly through the night

pool and play area

main reason for using this hotel is the good price and rapid ev charger in the car park

early check in without any fuss, and relaxed check out

early check in

checked in early , warm welcome from everyone in the bar too

the bar was very good, with a great atmosphere and friendly

the bar was unreal so well stocked

i requested early check in and luckily a room was available

in the room which leads to all information that usually would have been given at the hotel ie room service menu, hotel information etc

room service trays were left outside other rooms in the corridor for hours which smelt bad and gave

the rotunda bar and grill are great with a nod to high end sense without being stuffy

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

staff where amazing we where at a wedding at the old pump house 5 minutes away arranged early check in as wedding was at

poole table and bar downstairs

also the bar downstairs was friendly and the girls ordered a taxi for us to go to our venue

no food served in the bar but was told i could get take away

the staff were lovely, the locals in the bar were friendly