reception not always manned - and sofa bed wasn’t made up for our arrival despite paying g for early check in - however soon revitalised and they sorted

early check in, facilities on site, very helpful and friendly staff team

also i'm not sure what the green light is in the kitchen wether it's for fire safety or not but it was really bright all night and couldn't get it

there is a gym downstairs and a restaurant next door

the hotel was quiet and it had a gym for which a £5 day pass could be purchased

accommodating for an early check in (having travelled 6 hours for a friends funeral) & an early (4am

lovely bar area

was some choice language from some of the locals at the bar

highly recommend staying here there is evening entertainment on over the weekend in the pubic bar downstairs bar prices are very reasonable there is also a shop just across the road that stocks

staff were very friendly and the bar had a lovely pleasant atmosphere

big, comfortable bed. early check in.

we were attending a wedding close by and was able to get an early check in

staff very friendly, room good and lovely bar and restaurant area

the rooms were large, clean, nice bathrooms and had parking right outside

from reception to bar staff were very friendly and welcoming

requested an early check in because we were attending a family funeral and we needed to change clothing after

fresh milk available from the bar and a teapot in the room small but important things

the bar and restaurant were spacious, comfortable and cosy

excellent dog friendly bar & restaurant

the restaurant and bar area are really comfortable and welcoming

close to facilities and got early check in

early check in, reasonable check out time... hotel was clean, and staff were lovely ..

couldn’t do enough for us, really professional and great breakfast, really good valve for money

nice hotel . very quiet. lovely reception. only wish they did a hot breakfast

didn't have breakfast

bed was ok to sleep and they allowed early check in and later check out

there’s a bar downstairs where you can relax on an evening

downstairs bar with pool tables

it is excellent value for money with a bar down stairs and a lovely breakfast in the morning

as i arrived early, i was able to remote work in a quiet bar area of the hotel and was then offered early check-in free of

staff went above and beyond to help, also helping and allowing early check in that helped us a great deal due to traveling for a wedding

the staff were all very accommodating to me with early check in and late check out so i was very thankful for that

limited choice of breakfast and same menu on a daily basis.

breakfast was very good with lots of choices

cleanliness friendliness of the staff and the quality of the breakfast and options

early check in, although for a fee.

staff ignorant booked early check in no response breakfast not great needs upgrade bit

were really friendly and helpful, they arranged ,2 hours early check in time

i had a quiet night, i had a free continental breakfast which was good they are following covid rules, thank you so

got from the staff, i and my friend had a nice stay in that hotel, we got free nice continental breakfast in the morning, excellent parking space they had and it's free which is really good for

early check in as room ready on arrival

early check in and late check out

free parking and wifi was a bonus

good bar and lots of entertainments available

offered us free breakfast, minibus transfer to metro and late check out on the

for a slightly early check in

in keeping with the style of building, very warm in bar on a cold day/night

breakfast bar was ok but the milk was not cold enough for my liking.

the bar downstaire was super nice

realised i was overcharged on my bar bill that was added to my room bill, didn't notice till i left

didnt grt to use other faciloties as visited for a wedding at another venue early check in was accomodated easily but struggles to find confirmation of this when checking

early check in available free of charge, clean rooms, excellent restaurant next door, buffet

it was a minor issue but traveling outside to reach the spa/gym was annoying~

opening times for the gym, would like to see open earlier.

it was dirty, tiny and full of kids dive bombing into the pool

- spacious, comfortable, cosy and a lovely view of durham *service - good service in regards to early check in and late checkout *

:00)

so welcome and no hassle with a slightly early check in

and warm room, comfy beds, friendly staff, accepted early check in request

early check in. room very close.

10am and went in to ask if i needed to register my car before heading back out but they gave us early check in

allowed early check in which after an early morning start was very useful.

i appreciated the late check out which helped with specifics on my stay

the hotel accommodated early check in, had a great location, and had breakfast and other things available to acquire in it

30pm and slightly early check in was no problem

about the possibility of an early check in and we re told it wasn t possible due to being fully booked the previous night

early check in

close to arena, early check in, comfy bed

lovely room and offered upgrade and early check in

we arrived at the hotel early as we had plans to go shopping before check in, the lady on the desk advised us she could

car park space on site, gin bar good atmosphere and menu, breakfast delicious and good choice, early check in and late

early check in was a bonus

late check out option is an added bonus

the staff were all so friendly and it was a bonus that we could get early check in before heading to a wedding

great room, large comfortable bed. early check in no problem.

a little bit of class is the honesty bar with homemade creations

the welcoming staff, the lovely english deco, the yummy breakfast to the cozy room

soaps and shampoo, conditioner and lotion, recently refurbished old mansion turned b&b, amazing breakfast

were very helpful, we arrived early and they were able to accommodate an early check in, great value for money at only a 20min

there is a bar with everything you could need

hotel was spacious with very friendly staff and had a decent bar too

shower facilities , very spacious room ,pool table was fantastic , excellent buzzing bar , the staff were great too , tv excellent

good location for our event at exhibition park. good bar area. just what we needed and clean.

as a member the early check in and late check out was a massive bonus

staff helpful with early check in and late check out as we are ihg members

staff, allowed and early check in if room was ready, took bags and did the paperwork for those with rooms not ready

early check in for ihg members. room was spotless. check-in was fast and very helpful.

i was drenched by the rain and requested if there was any room ready for early check in

early to our early check in just on the off chance we could get in

allowed early check in, great staff, great stay, amazing location

asked for early check in, which was arranged with a room upgrade

friendly and helpful staff, delicious food and accommodated two fussy kids by making 2 sandwiches that were not on the menu

a bit dated, no in room fridge, no twin beds for 2 kids just doubles

staff everything you want town centre quiet room super breakfast and staff attentive, nice bar and restraunt this was our second visit won't be our

an early check in which was super helpful

bar was great as was location

the bar has a great atmosphere we will definitely be

little bar, room was decent enough just very squeaky floors and bed, and noise of kids outside wasn’t the best but if you make the most of the bar you don’t really care

fridays is a early delivery date for the bar below so we were woken up earlier than planned.

front desk staff very friendly and gave us early check in. room was very clean.

if you ask for early check in, you get an automated response saying they will try their best - they don t

early check in on arrival which was really helpful

very friendly staff, early check in was not a problem and good value for the room

room was clean and check in was easy our room was ready early so paid 10 to get early check in but if it wasnt they said they would keep our bags so we

1pm, receptionist was lovely did her best to find us a room, a bonus to get a early check in, lovely breakfast next morning, plenty of choice, loads of room in dining room,

we were also allowed an early check in

rooms were ready when we arrived at 2 but they wanted £10 each as an early check in fee for just 1 hr

is excellent plenty to choose from & we like the option of a early check in ( hilton honours member) and the 12pm check

friendly staff, they have arrange an early check in for me(it was very useful as i have take about 18 hours flight)

i requested early check in and luckily a room was available

spacious and comfortable rooms. king size beds. fridge and safe in room. free wifi

lovely bathroom with large shower. comfortable bed. tea & coffee facilities and room service

room service serving only pizza or burgers

good wifi

we arrived early and staff sorted an early check in for us which was much appreciated

the staff were excellent and the early check in was much appreciated.

early check in as requested

we were on an early flight and the staff helpfully facilitated an early check in so that we could go and enjoy

love the location and early check in

arrived early was able to get an early check in which was wonderful

a drink on our second morning, no spoon with soup so drank from bowl and i really begged for an early check-in but when i arrived the lady on reception was really dismissive

staff are very helpful, early check in and late check out available

also arranged early check in and when i got there was told i d have to wait in lobby till usual check in time

got early check in which was great as we were going to horse racecourse for the day

helpful despite a bit of curmudgeonliness on my part over the fact that there was no record of my early check in

we had no problems , we had early check in for an extra 20

in staff, very unfriendly and not very helpful, we asked for an early check in when we were booking the rooms, which we didn't get and we had a 4 hour wait for the

r a fee of only 20)

was a bit short/rude on arrival when asked was there a chance of an early check in other than this all the rest of the staff were

early check in

early check in without any fuss, and relaxed check out

man behind bar so helpful on arrival showing me where to park

if you stay make sure you have a few drinks in the bar - lets keep pubs like this running

checked in early , warm welcome from everyone in the bar too

early check in/ luggage storage

great location, early check in and kate check out, nice tv and bed

the early check in as standard - and the option to give them a call to see if even earlier is possible

also early check in or late check out available for 15 pounds per hour, give me a

no room service

wanted early check in

early check in was available 4 hours prior to check in time

early check in, pretty good bed and shower

charging for early check in

before arriving i spoke to the staff to try to get an early check in as i was going to a wedding

perfect location. fantastic price for one night stay. staff very friendly, got early check in.

location and welcome,early check in

ambience and was lucky to get an early check in

early check in & late check out. window opened much appreciated.

fabulous location, gorgeous bar and staff, super comfortable bed

very clean, early check in available staff very helpful

they were even able to accommodate my early check in which really helped

got an early check in by chance

wifi required setting up cloud account

wifi kept disconnecting

our stay, staff were so helpful allowing us early check in

food could have been better at gym

table and chairs in kids area for breakfast not clean

the ev charger was a bit distant from the hotel and vulnerable

that you had to pay more to use the pool

comfortable beds, great breakfast . allowed early check in.

lovely breakfast and very accommodating with my early check in - thanks!

a plate of scrambled eggs and a late check out from a clean, comfortable room on the sat morning

great bar & awesome local people

the breakfast was served hot and all cutlery and plates were very clean

stay, staff really friendly free upgraded room and bonus early check in

it is not often that one finds luxurious rooms, large swimming pool, gym, spa and golf in one place

kids loved a little night away , food was amazing and breakfast was fab loads to choose from

hotel gave us a fab room overlooking the golf coirse and made our stay extra special with the finishing touches they put in the room which

just young kids

accommodated an early check in. very clean apartment and friendly staff.

excellent kitchen facilities. property modern and well equipped.

modern, lovely location. the kitchen/ living area and bathroom were spacious and fantastic!

the kitchen had everything you could need to cook with

spacious rooms, a very modern kitchen with everything required for self catering

quick, early check in. it was clean.

helpful and friendly staff, early check in and late check out for free with the ihg app

the friendliness of the staff and the staff. appreciated the flexibility and early check in.

early check in, by friendly staff

helpful and supportive staff particularly so as my request for an early check in was supported

everything especially the fact that i was facilitated with a very early check in.

the staff were friendly, allowing me to have early check in and they couldn’t do enough for me

location, managed to get an early check in and got parked at the rear of the hotel

the staff were very friendly and even allowed an early check in when i needed to work from the hotel room

the breakfast was very good cooked to order and the lady serving us evey morning was so lovely

staff where very friendly and accommodated my early check in without issue

parking could be a problem as no car park

the meals were excellent, great breakfast, staff friendly, cute little bar to enjoy and relax in after a day of sightseeing

perfect location, free parking, lovely restaurant and dogs allowed, ticked all my boxes!

great relaxing bar with 2 well kept real ales

welcome by claire on arrival and given early check in which was super as unexpected as only went to park car before heading out for the

asked for early check in at time of booking which wasn t available, parking is limited and our room has

early check in comfortable bed. check out 11am. good location for where we needed to go.

rooms really nice and very clean. they accommodated out early check in

great location, got an early check in too and the staff couldn t have been more helpful