location from airport is great and staff with early check in were very accommodating

part of hotel under construction, pool and hottub looked a bit dated.

walikg distance to a nice local bar for

my kids weren’t feeling good and the gentleman at the front desk gave the water and a candy bar and told them to feel better

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

received great front desk service and appreciated the early check in approval

pool table,,bar area and the room layout

they have a shuttle also for anyone traveling to the airport

very clean brand new great staff working there and bar is awesome

didnt like the bar area, very small

we had asked for early check in

i love the kitchenette

breakfast room is very small

breakfast is pretty good. fitness center and laundry machines available for use

we didn't use it, the pool looked as though the bottom had not been cleaned in a while

staff was amazing and accommodated is with an early check in

booked with a different hotel at first but the staff was so rude about early check in i declined to stay there

amazing staff to deal with from the request 4 days before our arrival to request an early check in time over the phone, to check in with great friendly face to face personal customer

they couldn’t do my early check in and failed to tell me they had no public restrooms so i was late to my game

hotel staff are friendly and accommodating with free airport shuttle

called a weeks in advance and asked them if we could have an early check in if possible to make it to a wedding by a certain time, needing the room to get ready

the staff was also very accommodating regarding early check in and a little extension on the checkout time

arrived very late but the staff was friendly and made check-in fast and easy

the fitness center was nice

very quiet and great wifi

needed an early check in for meeting

pool was small, no hot tub, breakfast was good but very simple, i would’ve liked to see a more

the hotel had a small bar with reasonably priced items

the pool was being maintained the second night and was empty and i have 4 kids

i also like that there is a small bar that offered wine at a reasonable price

clean rooms. the staff did a great job of accommodating my request for early check in.

get the room i paid for at the rate i paid asked f r early check in believe i was charge for it as well got there 7 am as

also this location was very accommodating with allowing me to have an early check in, that really helped me to get an early start on some important things i needed to do

staff was very accommodating when we requested an early check in and it continued throughout our stay

loved the electric fireplace and the kitchen

allowed us to do an early check in after our 6am flight was cancelled

very comfortable bed. breakfast buffet was excellent! great selection & great service.

the hotel also has a very large gym -- 3 treadmills, 3 ellipticals, free weights, yoga mats, etc

no complimentary breakfast

hotel was quiet and it the indoor pool was great

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

traveling whit my kids for two nights and no microwave and fridge

told me on the phone that they had early checkout

breakfast is not what you would expect at a hotel with this rating, but i have used extended stay

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with allergies to cigarette smoke

breakfast on the go was great, kitchenette was wonderful, staff was great

the full-service kitchen

the early check in/late check out

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

only thing i could see that could've been better is better breakfast selections

the breakfast

the continental breakfast sucked

uncarpeted no early check in, kind of sour man from india or pakistan on desk

laundry, parking, dining locations are convenient and meet my needs

joe at the bar was exceptional...location was key..they got us an early check in as requested.

requested a early check in, a month before my stay

they even gave us an early check in which was great

i also was expecting more weights/resistance equipment in the fitness center

the fitness center was also dated and quite small

staff was great. we requested early check in and they were able to accommodate.

only disappointing aspect was that we had to pay $150 for early check in

breakfast prices. we have 3 kids, a family of 5.

the breakfast was worth it

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

i made a request for early check in and we were given such an attitude about it even though we said we were

early check

plus they got us in on early check in which we were so happy about

we took the free early check in

i appreciated the extras -- early check in and check out

had called three times requesting early check in, room wasn’t ready after being assured it would be

early check in, friendly staff, location.

we were allowed an early check in.

great location. large room with kitchen. hot breakfast provided

location .. size of room perfect for number of guests .. breakfast delicious ..

early check in and never heard back from the hotel

the hilton honors app is super convenient for early check in & contact free

called in for early check in which was approved and on the day our room was not available only to sit in the

there were no food options near the hotel other than the hotel bar and grille

pool and gym were unsanitary

clean, great location and early check in and late checkout.

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

food service in the bar area was excellent, as was the food

pool area could of been a little warmer as well as pool water but hot tub was great

hot tub, pool and sauna were amazing

i requested an early check in and the room was ready upon our arrival

allowed early check in, very friendly staff, comfortable bed, good breakfast...

plus we was able to get early check in and late check out so that’s a major plus

great breakfast options!

plus we was able to get early check in and late check out so that’s a major plus

early check in and close to the national park

much and clean it was and how you all were packed there was still parking for all the guests amazing i will definitely stay here again

to many kids and not enough adult supervision

en after the kids

would be nice to have late night room service, but there were others places that do door dash

room was clean and comfortable check in staff had bad attitude and no help with early check in

would have liked a fridge in the room, and longer pool hours.

pool was clean and pleasant

they especially liked the breakfast

breakfast was understandably not as expected but considering the circumstances, was a great effort

the front desk was great. we needed early check in and she made it happen and was very friendly.

also, the stationary bike in the fitness room was not adjustable (although i think it should have been

pool closed

if u have to be at work before 8am u don't get breakfast or.the pool or the fitness room.

pool wasn't heavily chlorinated and was nice to swim

allowed early check in. the room was spacious, clean and quiet. free parking.

friendly staff. allowed for early check in.

very friendly staff, very comfortable beds, slept like a baby. very clean and good breakfast

my kids was able to hang out in the lobby and play games and relax. they loved it!!

very nice place to stay. very modern and the snack bar was an added bonus for the kids

we were able to get an early check in

the restaurant was excellent and the bar was nice

close to cleveland clinic and the shuttle came everyday

room service was amazing and prompt!

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.