uncarpeted no early check in, kind of sour man from india or pakistan on desk

laundry, parking, dining locations are convenient and meet my needs

received great front desk service and appreciated the early check in approval

pool was awesome.! room was fantastic.!

also loved the free laundry

really nice, well appointed rooms with comfy beds, and no pet fee

shuttle picked us up at the car return

needed an early check in for meeting

the pool was being maintained the second night and was empty and i have 4 kids

no breakfast meat

beds were comfortable, my kids enjoyed the breakfast, although they didn't catch it everyday

breakfast was really good and our room was really comfortable and nice

clean rooms. the staff did a great job of accommodating my request for early check in.

staff was very accommodating when we requested an early check in and it continued throughout our stay

get the room i paid for at the rate i paid asked f r early check in believe i was charge for it as well got there 7 am as

also this location was very accommodating with allowing me to have an early check in, that really helped me to get an early start on some important things i needed to do

loved the way out room didnt feel like a typical hotel room, kitchen, fireplace, etc

location from airport is great and staff with early check in were very accommodating

i did not use the fitness center but i did not like how it was inside the pool area either

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

there was lots of yelling kids at pool

cleanliness,pool,gym

we had asked for early check in

did not utilize the pool or other “amenities” of the hotel, so i have no review on that

loved the wide variety of breakfast

clean and affordable. we were impressed with the little kitchen.

buffet was unavailable due to covid but the hotel sill provided a bagged breakfast

allowed us to do an early check in after our 6am flight was cancelled

they offer shuttle service,nice restaurant/bar,clean rooms,pool, excellent location,and friendly staff

free breakfast.

the pool was nice and refreshing

the hotel also has a very large gym -- 3 treadmills, 3 ellipticals, free weights, yoga mats, etc

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

so my kids missed out on schooling because of it

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

booked with a different hotel at first but the staff was so rude about early check in i declined to stay there

they couldn’t do my early check in and failed to tell me they had no public restrooms so i was late to my game

staff was amazing and accommodated is with an early check in

amazing staff to deal with from the request 4 days before our arrival to request an early check in time over the phone, to check in with great friendly face to face personal customer

everything was as expected. service, cleanliness, room and breakfast were above satisfactory.

called a weeks in advance and asked them if we could have an early check in if possible to make it to a wedding by a certain time, needing the room to get ready

the staff was also very accommodating regarding early check in and a little extension on the checkout time

nowhere, back parking lot door, not operable with key card, zero tv stations available in fitness room, uncleanliness in stairwells

there was no laundry facility, had to go to another hotel

still under covid restrictions during our stay so we didn t get to enjoy the pool & restaurant

the front desk was great. we needed early check in and she made it happen and was very friendly.

the room but the pool was closed one of the reasons i booked this hotel little disappointed

full breakfast was so good, lots of variety and very tasty

if u have to be at work before 8am u don't get breakfast or.the pool or the fitness room.

fitness center equipment was in need of updating

told me on the phone that they had early checkout

a little nicer breakfast

grab n go breakfast was kinda less than stellar

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

kitchen in room

the early check in/late check out

the breakfast selection was small

the continental breakfast sucked

there is even a free breakfast in the morning

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

they even gave us an early check in which was great

joe at the bar was exceptional...location was key..they got us an early check in as requested.

requested a early check in, a month before my stay

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

the fitness center was also dated and quite small

only disappointing aspect was that we had to pay $150 for early check in

staff was great. we requested early check in and they were able to accommodate.

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade it’s an amazing place to take beautiful pictures

also the breakfast room service was delicious

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

i made a request for early check in and we were given such an attitude about it even though we said we were

we took the free early check in

early check

early check in, cocktail hour and breakfast and location to r& r hof

i appreciated the extras -- early check in and check out

early check in, friendly staff, location.

we were allowed an early check in.

had called three times requesting early check in, room wasn’t ready after being assured it would be

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

called in for early check in which was approved and on the day our room was not available only to sit in the

early check in and never heard back from the hotel

the hilton honors app is super convenient for early check in & contact free

that it had a bar inside the building that served food'

you have to pay for wifi as while, not worth spending any of your money on this hotel

clean, great location and early check in and late checkout.

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

the adjacent room shower and bathroom very loud in my room, and i was under the impression of the breakfast being included

i didn't like that there was no continental breakfast.

service left however they brought up the sheets and towels and left them on the bed with a free breakfast which was very nice

i requested an early check in and the room was ready upon our arrival

allowed early check in, very friendly staff, comfortable bed, good breakfast...

plus we was able to get early check in and late check out so that’s a major plus

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

a lot of different foods waffles bacon sausages muffins yogurt eggs juice coffee they also had a shuttle bus that takes you to the cleveland

allowed early check in. the room was spacious, clean and quiet. free parking.

friendly staff. allowed for early check in.

kids liked it and had fun playing kicker at the lobby

very nice place to stay. very modern and the snack bar was an added bonus for the kids

the gym is exceptional: really good equipment, including a peleton bike

we were able to get an early check in

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

parking, the room service menu, and lack of amenities

thankfully we were able to get a shuttle to the food court at cleveland clinic

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

location .. amenities .. bed comfort .. early check in ..

shuttle service to the cleveland clinic or restaurants

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

hotel employees shuttle us back and forth and they are excellent

bar and grill staff are very friendly, and we overall enjoyed the room and stay

start with, they accommodated an early check in, which was great

she was able to accommodate an early check in for us

staff was excellent, let us do an early check in, we arrived early fro out of town

breakfast was very good

as with many accommodations nowadays, no daily room service