also this location was very accommodating with allowing me to have an early check in, that really helped me to get an early start on some important things i needed to do

clean rooms. the staff did a great job of accommodating my request for early check in.

staff was very accommodating when we requested an early check in and it continued throughout our stay

get the room i paid for at the rate i paid asked f r early check in believe i was charge for it as well got there 7 am as

well, i couldn't use the pool or hot tub due to it being winter and that whole covid thing lol.

needed an early check in for meeting

i also like that there is a small bar that offered wine at a reasonable price

the little bar in the lobby is so cozy and a nice touch

amazing location, staff were very friendly and helpful, pool and workout room were great.

the pool was being maintained the second night and was empty and i have 4 kids

we had asked for early check in

breakfast could have been better.

outdoor pool area was small, not a lot of seating

breakfast is pretty good. fitness center and laundry machines available for use

did not utilize the pool or other “amenities” of the hotel, so i have no review on that

received great front desk service and appreciated the early check in approval

didnt like the bar area, very small

was my birthday and i really enjoyed the wxyz the bartender was very nice and enjoyed the pool

pool table,,bar area and the room layout

really nice, well appointed rooms with comfy beds, and no pet fee

uncarpeted no early check in, kind of sour man from india or pakistan on desk

laundry, parking, dining locations are convenient and meet my needs

location from airport is great and staff with early check in were very accommodating

they have a restaurant and a bar on site with great food

part of hotel under construction, pool and hottub looked a bit dated.

walikg distance to a nice local bar for

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

amazing staff to deal with from the request 4 days before our arrival to request an early check in time over the phone, to check in with great friendly face to face personal customer

they couldn’t do my early check in and failed to tell me they had no public restrooms so i was late to my game

booked with a different hotel at first but the staff was so rude about early check in i declined to stay there

staff was amazing and accommodated is with an early check in

rooms were great and liked laundry facility

called a weeks in advance and asked them if we could have an early check in if possible to make it to a wedding by a certain time, needing the room to get ready

the staff was also very accommodating regarding early check in and a little extension on the checkout time

airport shuttle was a plus. good breakfast.

t in use) should have posted pool and fitness areas are closed

wifi did not work on the 1st floor. informed people at front desk but they seemed confused.

the early check in/late check out

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

only thing i could see that could've been better is better breakfast selections

also there was no fitness room as advertised

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

allowed us to do an early check in after our 6am flight was cancelled

everything me and the kids enjoy it ❤️

the shuttle was super convenient

they offer shuttle service,nice restaurant/bar,clean rooms,pool, excellent location,and friendly staff

kids hated it was no free breakfast they said why no free breakfast when you pay so much to

the front desk was great. we needed early check in and she made it happen and was very friendly.

the small fitness center and pool were nice

breakfast was and fresh, we love feature

fitness center equipment was in need of updating

however, there are no discounts available for the restaurants, lounges, pool and fitness centers in some states, all closed due to covid-19

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

told me on the phone that they had early checkout

liked best that the room was a nice size and included a kitchen sink and stove and other things that make a hotel stay enjoyable

a little nicer breakfast

breakfast on the go was great, kitchenette was wonderful, staff was great

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with allergies to cigarette smoke

they even gave us an early check in which was great

joe at the bar was exceptional...location was key..they got us an early check in as requested.

requested a early check in, a month before my stay

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

the fitness center was also dated and quite small

we took the free early check in

i made a request for early check in and we were given such an attitude about it even though we said we were

i appreciated the extras -- early check in and check out

early check in, cocktail hour and breakfast and location to r& r hof

early check

staff was great. we requested early check in and they were able to accommodate.

only disappointing aspect was that we had to pay $150 for early check in

a* gym

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

there s also a wonderful spa and a couple great restaurants in there as well

early check in, friendly staff, location.

we were allowed an early check in.

had called three times requesting early check in, room wasn’t ready after being assured it would be

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

clean, great location and early check in and late checkout.

gym floor, smoking area/outside sitting and pool

breakfast was pricy but delicious!

the breakfast was great everything was wonderful the staff and the hotel

the hilton honors app is super convenient for early check in & contact free

called in for early check in which was approved and on the day our room was not available only to sit in the

early check in and never heard back from the hotel

pool and gym were unsanitary

no room service no room clean daily

i requested an early check in and the room was ready upon our arrival

allowed early check in, very friendly staff, comfortable bed, good breakfast...

plus we was able to get early check in and late check out so that’s a major plus

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

a lot of different foods waffles bacon sausages muffins yogurt eggs juice coffee they also had a shuttle bus that takes you to the cleveland

allowed early check in. the room was spacious, clean and quiet. free parking.

friendly staff. allowed for early check in.

kids liked it and had fun playing kicker at the lobby

very nice place to stay. very modern and the snack bar was an added bonus for the kids

the gym is exceptional: really good equipment, including a peleton bike

we were able to get an early check in

we were very impressed with the quality of the room, the attentiveness of the staff, the room service meals, and other services like valet parking

parking, the room service menu, and lack of amenities

thankfully we were able to get a shuttle to the food court at cleveland clinic

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

location .. amenities .. bed comfort .. early check in ..

shuttle service to the cleveland clinic or restaurants

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

hotel employees shuttle us back and forth and they are excellent

bar and grill staff are very friendly, and we overall enjoyed the room and stay

start with, they accommodated an early check in, which was great

she was able to accommodate an early check in for us

staff was excellent, let us do an early check in, we arrived early fro out of town

breakfast was very good

as with many accommodations nowadays, no daily room service