able to do a early check in and let us sit in lobby waiting for lyft to airport after check out for 30 minutes

comfy room with quiet ac excellent water pressure in shower accommodates us as we needed and early check in closest cta station is at midway, but can use the shuttle to get there and back as

they were able to accommodate our family and the early check in when half of our our party flew in

the only thing was that we could not enjoy the pool due to covid but that is understandable.

convenient for dining and having drinks, tgif and coaches sports bar walking distance from my room

early check in request was not accepted

arrive super early and the staff was able to accommodate early check in which was a huge blessing i was very

staff friendly and helpful. early check in.

close and convenient to airport and shuttle took us right to departures.

they have an amazing breakfast bar! clean and close to food and ammenities.

early check in

allowed early check in and great enthusiasm in greeting guests

of the shuttle drivers was reckless and had road rage

no pool and very very small gym. breakfast was ok.

free shuttle service/friendly, attentive staff/hot breakfast

i called to do an early check in at 11am

the shuttle was very convenient

the room, pool, staff, and shuttle service were all excellent.

ry early) flight

friendly staff, clean room and reliable airport shuttle

the lady at the front desk went above and beyond to make sure i was able to receive and early check in

customer service and everywhere was so clean. their breakfast is good

i come here because it's so clean, quiet and good breakfast

free breakfast was delicious & my kids loved the waffle bar

friendly staff, clean hotel, warm environment, great heat for the pool area, and awesome breakfast food

comfy and i love they honored our early check in..

the spa took 45 to 60 minutes to fill and is only big enough for one person

i asked for cleaning supplies to clean the room, i wiped walls tables handles the spa and the showier

the spa in the room worked well and the layout was nice

couch broken no ventilation (fans didn't work) toilet broken spa tub was nasty dirty

she was very kind and helpful and even got us an early check-in as we were coming in from mn and arrived earlier than we expected

no early check in

was pee’d out and it smell like old mod or dirty water then had to pay an extra $20 bucks for early check in told me wasn’t able to get my first day money back cause it was already processed

the room felt very dirty and laundry never dried the clothes i spent over $10 to get one load to dry and it never dried the

loud in the morning since the room they gave me room 116 was right in front of the house keeping laundry

was able to have an early check in time and the breakfast was good

was super accommodating and let me do early check in at 11am instead of 3pm with no extra charge

the laundry has become expensive - over $5 to wash and dry a single load

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

clean, great breakfast! nice area, safe!

we were upgraded to 2 double beds for free on arrival and given a free early check in

accommodated me for a very early check in

allowed us an early check in huge help

out $30+ for a 12 inch pizza), and a few of the facilities that

wifi was fast enough

no street noise they accommodated my early check

location, allowed early check in, no bugs

the website says they have, but do not: a safe, room service, 24 hr front desk, and toiletries

the beds were small quite old material was available in room. no room service

no room service during 5 days stay, no lift, everything is very run down

we were able to do an early check in as we arrived very early from the airport

location, swimming pool, laundry, and gym facilities

i believe there may have been a rooftop bar, wasn t told by the front desk if it was open

also, the breakfast was really good as well

the breakfast was great

was very courteous and helpful (except lady on the phone said room wasn't ready for early check in when it turned out it was) restaurant staff was excellent and food was delicious

the room and amenities were very nice, bar was a good spot too.

easy access to the wifi

the kids loved the hotel and loved their time in chicago

issue w/the room service order, but the hotel is new; still training staff so it is to be expected

amazing help for my early check in and very friendly and extremely well at balancing having her hands full , guests ,

staff was amazing i came on a sunday an needed an early check in due to going to a concert, they were very busy but made accommadations for me to do

hot food(bacon/sausage and biscuts and gravy)pool was nice for lap swimming/small but efficient fitness center/friendly

i didn’t stay for breakfast

my client in alsip; many good places to eat nearby (portillos, potbellys, ihop, burrito jalisco); fitness center right across the street with $

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit card

the outdoor space was also pretty nice but someone had it reserved for kids party so we had to come back inside

1 person thought she heard 'room service'

pool and hot tub were a hit for both the adults and kids

and dinner menu, as well as bar provided great choices and exceptional service

allowed early check in & a late check out due to our train schedule with my ihg membership

then they told us our early check in time

ich was approved) was not guaranteed and we should leave and come back

hotel, spacious room, we got an early check in and late check out which was a relief because of our flight

no indoor pool do not ideal if traveling with kids in the winter

we requested an early check in, which was accommodated

oh - and the gym is awesome - loved that they had a peleton

came there for the pool for our kids and enjoyed about 30 min of it

the bar is nice, but it’s not open for very long, only 6-10 which is

you for the upgrade and the pool temperature increase very much unexpected

there was no early check in

early check in

location and early check in.

continental breakfast good

location of the breakfast area is awkwardly placed between the the mini casino and the main lobby

early check in.

is too simple, gym could be better

me breakfast or restaurant or bar attached but still a very neat place staff super friendly

indoor pool, better gym and vending machine facilities

wifi is ok the view from my room was nice location was nice

the welcomed us for an early check in

if you wanted a bar on-site you are at the wrong place

very nice with great views. not a great place for kids.

i have 5 kids traveling with me ages 12 to 17 that were super excited to swim so that was a huge bummer

kids only have access to the pool on the weekends until 3 pm

did their best to provide early check in

pool was closed which was rough for my kids, bedding/mattress were average-uncomfortable.

was nice really enjoyed my visit, my kids really liked the hotel made me look good

nice sized pool and rooms

clean, spacious and laundry facility

most important - great free coffee in the lobby, and in my case the early check in

oom was available way ahead of scheduled time) good restaurant on close proximity

for cheap the staff worked amazing with us especially because we are a big group we asked for early check in and they were amazing about it the rooms were super clean and very

had an early flight in and they were able to give us an early check in

yscrapers) , all perfect, excelent thanks

walking distance from all attractions. great staff early check in and out process. comfortable.

loved seeing food and bar options at front

i would have liked to have more equipment at the gym

gym facility also nice with clean and up to date equipment

the gym is extremely clean and has great cardio machines, weights and cables

we arrived earlier than expected and they allowed us for early check in

bar not open, no room service or housekeeping that i could see

rooftop bar is mostly inside and can be very loud and chaotic

we enjoyed drinks at the bar on our last night

they have is an early check in. and location was great

were able to accommodate early check in and concierge was able to deliver a bottle of champagne that met us in the room when

i called for an early check in they kept saying nothing available

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

area for cars not sufficient, bar closes at 9:45 pm on a friday, and no way to grab a quick bite for breakfast on site or nearby

listened to our concern/needs and delivered with enthusiasm and without hesitation (quiet room, early check in because we had a long commute)

checked to see if a room was available for early check in and there was

thank you for the early check in

they were able to accommodate or early check in

no pool

early check in.

hotel staff were amazing and allowed for an early check in.

friendly staff, even got a free room upgrade and early check in (thanks erica

breakfast every single day is pretty boring

kids in hotel pool after 9pm. room keys stopped working during stay. terrace area closed.

room, but since the train got us to chicago four and a half hours before check in, they allowed early check in, and while the reservations were technically downgraded to a 2 double bed room, i

requested early check in and they provided well before actual checkin time

they were happy to accommodate an early check in and late check out

i could not get early check in(which i understand it was memorial day weekend) but i needed parking

early check in requests could be handled in a better way

they provided an early check in which was a pleasant surprise after arriving 90 minutes before my scheduled check in

for turn down service to tidy the room after getting ready for the evening and to remove the room service had prior to leaving

the gym was

limited amount of time to go to the pool. parking is a little pricey.

very nice gym on lower level