allowed us an early check in huge help

accommodated me for a very early check in

we were upgraded to 2 double beds for free on arrival and given a free early check in

wifi was fast enough

spacious rooms and big tub baths. showers excellent, parking excellent

we were able to do an early check in as we arrived very early from the airport

i believe there may have been a rooftop bar, wasn t told by the front desk if it was open

the sky bar was difficutl to get to.

breakfast bar was cluttered and difficult to manuever.

my daughter and the breakfast staff had a great time chatting it up

was very courteous and helpful (except lady on the phone said room wasn't ready for early check in when it turned out it was) restaurant staff was excellent and food was delicious

call order room service breakfast was never answered after 20+ rings.

the kids loved the hotel and loved their time in chicago

the room service speed was excellent

only thing i could suggest would be some basic options for the kids for food

no street noise they accommodated my early check

location, allowed early check in, no bugs

only complaint is the wifi

security, room service, bedding

quiet, wifi and close to everything.

early check in

allowed early check in and great enthusiasm in greeting guests

breakfast , convinient airport shuttle , great staff and very flexible with request , granted us late check out till 1pm we appreciate that a lot cuz we didn't has much night sleep and needed a

they serve breakfast and great coffee and provide free shuttle bus

clean, economical, decent hot breakfast, quiet , reliable shuttle, solid internet

they were able to accommodate our family and the early check in when half of our our party flew in

able to do a early check in and let us sit in lobby waiting for lyft to airport after check out for 30 minutes

comfy room with quiet ac excellent water pressure in shower accommodates us as we needed and early check in closest cta station is at midway, but can use the shuttle to get there and back as

decent food at restaurant and the bar that night and the breakfast the next morning

convenient location close to the airport with a shuttle bus to the airport

location and early check in.

there was no early check in

early check in

continental breakfast good

advertised breakfast but there was no kind of breakfast and the bathrooms need upgrading, but if you're only

staff friendly and helpful. early check in.

arrive super early and the staff was able to accommodate early check in which was a huge blessing i was very

early check in request was not accepted

got the best service the only thing i didn't like was the breakfast i had to take medicine and i can't have bread or

easy parking, good breakfasts, polite from check in to housekeeping.

i called to do an early check in at 11am

ich serves all the major brand hotels in the area)runs constantly & was perfect

great staff, convenient location, airport shuttle and nice room

friendly staff, clean room and reliable airport shuttle

the room, pool, staff, and shuttle service were all excellent.

comfy and i love they honored our early check in..

i asked for cleaning supplies to clean the room, i wiped walls tables handles the spa and the showier

the late check out time was also a plus

the spa tub

the spa took 45 to 60 minutes to fill and is only big enough for one person

early check in.

wifi sucked

the gym was too small ad ill equipped

was quite the stuff also kind a great location but the room service not that's level we stayed there for 3 days and 2 nights they changed every thing

also a great help will be to include a mini bar or a small refrigerator

they have is an early check in. and location was great

were able to accommodate early check in and concierge was able to deliver a bottle of champagne that met us in the room when

i called for an early check in they kept saying nothing available

the bar was nice

for wi-fi per day is absolutely shocking, especially as you can use other amenities such as the gym for free

requested early check in and they provided well before actual checkin time

room, but since the train got us to chicago four and a half hours before check in, they allowed early check in, and while the reservations were technically downgraded to a 2 double bed room, i

they were happy to accommodate an early check in and late check out

the hotel had luggage storage, early check in and late check out. room was clean, and very big.

i could not get early check in(which i understand it was memorial day weekend) but i needed parking

early check in was truly appreciated

we requested early check in but had to wait until a certain time. no pool available.

they were accommodating and allowed early check in.

early check in without any additional fee, friendly employees at reception and luggage service

no early check in

most important - great free coffee in the lobby, and in my case the early check in

i called about an early check in and i was pleased when the staff member remembered my name when i checked in hours

oom was available way ahead of scheduled time) good restaurant on close proximity

had an early flight in and they were able to give us an early check in

yscrapers) , all perfect, excelent thanks

hotel, spacious room, we got an early check in and late check out which was a relief because of our flight

allowed early check in & a late check out due to our train schedule with my ihg membership

then they told us our early check in time

ich was approved) was not guaranteed and we should leave and come back

no breakfast or pool included

the welcomed us for an early check in

wish the bar had stayed open later and offered a greater range of food.

didn't like that you had to pay whatever you wanted on the bar that should be something that was included in your room rate but also keep the room rate down

i brought my two kids in the city to see hamilton and the hotel was within walking distance of the theater

if you wanted a bar on-site you are at the wrong place

walking distance from all attractions. great staff early check in and out process. comfortable.

loved seeing food and bar options at front

the lobby bar was fun and very friendly

the bar and good closing early. other than that great stay!

gym area was quite small

we arrived earlier than expected and they allowed us for early check in

bar not open, no room service or housekeeping that i could see

we enjoyed drinks at the bar on our last night

rooftop bar is mostly inside and can be very loud and chaotic

said the early check in charge was $50 whereas the guy i spoke on the phone said it was a lot cheaper

we arrived early and were grateful for the early check in since we had traveled a distance

we also arrived around noon and they were able to accommodate an early check in, which we appreciated

the yoga mat in the room and the gym.

them to you - i did not realize that meant i would be getting room service (i walked down to the bar to get the food)

staff, easy check in and they accommodated my early check in

excellent staff, accommodated our early check in request.!!! great location..

allowed early check in. allowed 18 year-olds to book on their own. gym facilities were great.

friendly staffs. helped with early check in checkout

the free water bottles, accessible to downtown, staff were friendly and got an early check in.

they provided an early check in which was a pleasant surprise after arriving 90 minutes before my scheduled check in

the room service was top notch

were great, room spacious, they bought us a refrigerator as requested, pool and fitness center clean, staff were all very

for turn down service to tidy the room after getting ready for the evening and to remove the room service had prior to leaving

room service took about 2 hours

arrived early and called to ask if it was okay to leave our luggage at the hotel so we could go site seeing

cool bar, gym had lots of machines and weights, free good coffee in the morning, very friendly staff and

the bar in the lobby is the best place to hangout

great bar in the lobby

prices of in room bar and snacks could be cheaper. should offer free internet

were charging an additional$25 for early check in

very appreciative of the early check in they accommated

00 for early check in or they would text me after 12:00 when my room was ready

early check in. beautiful and festive. super

room ambiance location early check in

allowed early check in, staff was very friendly

early check in on request also was not entertained and i was made to wait for 3 hours.

gave us early check in. great breakfast. super friendly staff

they answered all questions, communicated with us when we asked for potential early check in

begged for an early check in when we arrived but they couldn't accomodate, so no shower after the red-eye

allowed early check in which was awesome

the staff were very kind and allowed an early check in

in staff was amazing- i was able to get early check in and late check out

hotel was clean and had a nice set up perfect for a small getaway with older teenage kids

d kids for us) up 25ish steps

location was great, lovely staff, allowed us early check in. room was really nice.

i got there early, and was able to do an early check in

, came to the hotel just to store our luggage until check in and was able to do an early check in instead

i know early check in is slim to none but please try to make this better

were decently cleaned, free continental breakfast, & check out process was easy don t come early unless you want to pay an early check in fee

appreciate the early check in. beds and pillows very comfy.

early check in not available

early check in

our room, at a phenomenal rate, to pre check in communication with janelle, who secured our early check in, to eddie in the bar, who was friendly and attentive

the free wifi quietness

also asked for early check in and was given access before midday

staff was amazing and was able to do an early check in.

example, a mandatory daily $25 wifi fee, mandatory daily $25 food fee, and mandatory $25 daily spa fee was applied regardless of service usage or not

* the deluxe spa suite was spacious and luxurious

found room service to be a over priced

thank you for the early check in

listened to our concern/needs and delivered with enthusiasm and without hesitation (quiet room, early check in because we had a long commute)

they were able to accommodate or early check in

checked to see if a room was available for early check in and there was

facilities - kitchen, water machines, gym, washing machines, and really comfortable beds

friendly staff, even got a free room upgrade and early check in (thanks erica

early check in.

hotel staff were amazing and allowed for an early check in.

need a day from the kids

beautiful terrace and great breakfast, salt water pool was a plus!

be arriving earlier than the standard check in time and they kept a room available for us for early check in

room service was quick and the fitness centre was well stocked

ound 10pm) even after i said many times i left my kids

i didn't like that i was on the 23 floor and my kids were on the 4th.

the bed was very comfortable and the wifi very good

my fiancee worked overnight so we were in a desperate need for an early check in

reception, early check in, cleanliness

only downside is that i would have loved to have free weights in the gym to follow the rest of my workout regime

great breakfast, clean & polite staff

advertised they had a “gym” …

staff allowed early check in so i could catch matinee of hamilton

early check in

standard time is 3pm, did not get room until 5:00pm even though we had requested early check in weeks before

my kids were so mad

the prices at the bar and for breakfast felt too high.

amazing common area, early check in

i like the room, gym and bar

clean and has an amazing gym

great decor, felt safe, clean room, comfy bed, beautiful bar and

no bar soap in the room idk if they provide it i didn’t ask i just used shampoo lol

was the best, rooms were updated check in was very easy and simple and i was allowed early check

arrived early and had to pay $25 for early check in

early check in and was asked if we wanted a lake or city view.

the friendliness of the workers, and them accomodating me for an extremly early check in!

great location and great hotel for the price, they allowed early check in and late check out without a charge

location- we walked everywhere courteous staff early check in for free

early check in, free coffee, location

and to our surprise front desk employee, leo, gave us the best ever news of checking in super early

early check in was even offered

staff was friendly and even allowed us a complimentary early check in

we requested an early check in, which was accommodated

it had a walk in shower and silverware and dishes for the kitchen were provided

could have been until 11:00 because we were trying to get around with kids to check out, and i did not make it in time- it was cleaned up and everything out by like

the room, the kitchenette/lounge suite and bathroom were very spacious

i'm much more into savory breakfast options, so this really didn't suit me at all and my kids were all hungry by mid morning

heart of chicago. room was given for early check in. my room did not have any view.

to allow early check in the hotel asked for additional fee

we appreciated the ability to have an early check in

early check in was a life saver

got the early check in free of charge, the view from our room was stunning and the bed was very comfortable