spa facilities and pool were just what was required

i have to say that very sadly there was a fire in the spa whilst i was there and i want to praise and thank the staff (and the local people) for their

in room 1 wasn't working when i was there but it made me spend more time in the gym

good value, food very nice and friendly staff. the gym and lesure facilities are very good.

lovely welcoming staff from reception, restaurant, bar and housekeeping

the nightclub music lol wouldn’t reccomd with kids

great atmosphere in the pub in the evening and kids were allowed until 9

the bar closed to early, expected it to be open until around 1am.

all okay, maybe would say the bar was a little cold, but the rooms are always very

kids eat free at weekends staff were great, really friendly and helpful

and a ery large, good value for money, the food was great as were the staff, they even have tesla ev chargers in the car park, i will be staying again

wifi is good

that was a bit off putting we were a family of 4 and was only 2 chairs for dinner table as we had room service

lovely hotel very friendly staff food was very nice excellent breakfast

bar staff too were

amazing garden with lots of space for kids to

kitchen was expectantly closed one evening.

liked that we had kitchen facilities and allowed dogs .

breakfast bag was available as the kitchen was closed. that was a nice touch.

after 20:00 and the lady at reception asked the chef if i could have something to eat as the kitchen closed at 20:00

the breakfast was great and the dining either at the bar or in the restaurant was lovely .

have stayed he many times now all i can say is this hotel is fantastic very clean rooms the bar is great and the food is 1st class

young boy on bar at wedding bit rude to couple friends but rest of staff amazing.

free golf and good food

breakfast was fantastic and my first taste of haggis, bloody lovely

dog was made very welcome, always attention to our needs by staff, in the bar - 10/10 for friendliness and service, at reception the same

the bathroom was well stocked with toiletries and the room service was fast with hot delicious food

wifi wasn t secure so i didn t use it

great parks around too for kids

light clean and very easy to get too, parking on site. dog friendly, great staff.

the phone in the room was dead so i was unable to contact room service in this way

excellent location, beautifully clean, lovely staff, good car parking

wifi would not work with the password but i rang reception and they re-booted the system which

bar milano staff are very professional and fico restaurant steaks age excellent

pillows were not very comfy, too firm. the wifi connection was poor .

had one night stay with kids and the room had everything we needed

were able to get an early check in which was fab as we were attending a daytime event

hotel was lovely and warm ,i like the parking near the motor way,the staff are lovely, breakfast was good ,and it is well placed for

ee) breakfast

wifi was very good

historic site with real cool rooms. great breakfast. friendly staff all around.

cool hiking trail right by and the gym was an added bonus

wifi doesn t work well but i don t think you can really expect that in such a location so i

the room the spa. excellent pool. the friendly but professional staff.

breakfast not so good - hard poached eggs, not very good coffee.

partner, 2 kids and i enjoyed a lovely stay at the alona hotel

very friendly and helpful staff, lovely comfortable room, great breakfast.

room was spotless and spacious, lovely touch leaving biscuits on the kids pillows for them

the kids had such a great time

room service menu so couldn t stick to my veganuary pledge and eat vegan

a spa or even just a wee steam room and sauna would be brilliant.

i would like a little more brightness and colour in the reception, bar and grill areas

small variety of meals on room service

staff were all very friendly and helpful and the restaurant was fantastic, the selection at the bar was also excellent

friends staff and super clean comfortable rooms. loved the industrial styling of the bar areas

great breakfast ud83cudf73

fact i went into reception holding my daughters elves and when i asked if i could put them at the bar a staff member went above and beyond giving them and ice bath and message on the chalk board ,

we also asked for an early check in and this was granted

great budget, spacious room, was near m&d theme park and the kids had fun

staff, great breakfast for price, nice addition of books and games for kids, my daughter enjoyed looking at books after breakfast

lovely staff unreal bar and restaurant

we had a beautiful table in the bar for food and weren’t just put in a wee corner somewhere because we had our dog, which makes

staff were excellent and very friendly, the room was comfortable and the bar and restaurant were lovely

bar didn't stock ud83dude22 my favourite edinburgh raspberry gin

bar and restaurant very good we had a lovely meal and great breakfast

get information on breakfast times, no information or room service, no information on pool/ spa opening and closing times

however the food has always been terrible and it doesn t matter whether it s room service, the restaurant or bar area

aware very loud talking to one another across the breakfast dinning room while guest are trying to talk to their partner not

great hotel, superb staff, outstanding spa and fitness connected.

room service menu not in the room

was so friendly nothing too much trouble, rooms was lovely clean,very comfortable and modern, breakfast was excellent we would

the whole place was amazing , room, food, staff, location , bar will defo be returning.

the breakfast was lovely staff were lovely &

hearty and delicious breakfast

excellent restaurant and food and a great bar area

breakfast was superb

number and our name as well as our preferences for meals, they were in the process of building a spa so there’s not a lot to do there at the moment, but it’s just nice to disconnect and enjoy

bed was extremely comfortable and breakfast was fantastic

eating breakfast by the fountain was just perfect

of new spa makes the location a bit of a building site

the bar area could be heard from bed which wasn't the best although it wasn't too drastic

collette on reception and later on bar work, was so warm, kind, friendly and helpful that we instantly felt relaxed and at home

food in the bar excellent and a good pint

stayed on a saturday night so it’s to be expected but the bar / function rooms were very loud and rowdy until about midnight

from the welcome on arrival to the catering and bar staff during my stay everyone i met had a smile and went out of their way to check i was bei g

& nephew as part of their christmas, we've stayed before and came back because they love the pool & room service so much

my wife and kids fall in love in the spirit of this

staff were friendly and gym is fantastic!

spa facilities was very good swimming pool very nice ud83dudc4c

comfortable bed, real fire , kids loved board games in lounge

next to the main shopping centre plenty of free car parking the room was quite spacious free wifi worked well friendly and knowledgeable staff good value for

easy access to car park and hotel disabled car parking right at hotel entrance

gym was closed due to covid.

bar and restaurant in the hotel and options for eating and drinking in the mall

facilities: gym, breakfast,wifi free which is normal for the century we are living

loved the spa bath and just so relaxing. meal and cocktail deal was amazing

nice atmosphere and friendly staff. nice breakfast and lovely rooms.

free car parking is great

location, plenty of parking, lovely staff, great breakfast choice

in 10 minutes

nice clean place.plenty parking

staff were excellent and friendly room was comfortble and spotless, car parking facilities very close to hotel

wifi in the room was very slow

on arrival, we were late arriving due to work commitments but we were able to have a drink at bar before going to room

friendly staff.. good bar and restaurant

early check in

was travelling solo this time so had everything to my room which i m not even sure if they did room service but they were so accommodating with me

the free wifi is also non existent in the bedrooms only around the reception

the food in the bar next door was absolutely fantastic

the hotel was generally a little bit tired but was good value for money for us going to the open golf at troon

lovely swimming pool

bar prices for soft drinks and snacks for kids

swimming pool gym near to shops and good staff

pool gym and facilities very good

the wait for lunch and bar service was a little slow.

hotel was a little unkept with rubbish laying around which is a shame is it offers views over the golf course behind and has potential to be much nicer

pleasant outside area at back looking towards golf course

the bar and restaurant was lovely really nice inside and the staff are very welcoming

to get her check in was quick and gave directions to the room put my luggage in and then to the bar as was there for a wedding had a great nights sleep and breakfast was good in morning aswell

if you were into golf, it’d be

good location. plenty parking

towels and also a hairdryer, in room kettle with tea, coffee, access to restaurant menus and also room service

opposite the hotel which was a great place for a walk with a good range of play equipment for kids

it is difficult for kids to manage and risk getting burned

kids beds were a bit hard, wifi signal poor

the rooms are impressively spacious, offering guests a comfortable retreat, and the parking area adds to the convenience of the stay

great sitting areas with good wifi

nice big rooms well heated and with good tv and wifi

ay from crowded street), good wifi, good breakfast

woken early by cleaner's and then room service for wrong room.

hotel is very beautiful, the hotel decoration is very distinctive, the staff is very warm, the breakfast is rich, our family are very happy, looking forward to the next time

breakfast was delicious, the accommodation was comfortable and the view around the hotel was

breakfast was cooked to perfection

nice little bar to chill out next to as well

breakfast room is nice with a good selection of different breakfasts

excellent staff, breakfast was amazing and the rooms were lovely.

great welcome from the staff, great room, great location, great breakfast

friendly staff, lovely room, good car parking

quiet, comfortable, fast wifi

we had a peaceful night in a quiet room

decorated lovely, good location for glasgow, free parking. quant village!

great room service

great service in the orry bar where we could take our dog.

the bar also has a great range of drinks and the cocktails were lovely

staff where gr8 the food was excellent and the 24hr bar magnificent, and paul is a very good manager

& friendly staff from reception to bar to cleaning

the staff were amazing. high standard of breakfast and rooms.

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

overall a very great overnight stay with the kids, thanks

the cooked breakfast was delicious and there were other options too

the room overlooked the golf course and out towards the campsies, so calming and pretty

myself and the kids loved the pool

hotel, helpful and friendly staff, great selection of food in the restaurant for adults and kids with good portion sizes, comfy

the leisure centre -pool was amazing

lovely we ordered from the bar menu all arrived and was lovely as was breakfast even the fussy kids loved it

great views from the bar and restaurant

drinks were a little slow in the bar area, but i think the member of staff was new and training up

lovely separate bathroom and shower room, room was massive and very comfortable, restaurant and bar area were excellent and very affordable

excellent evening meal and bar to socialize in afterwards

beautiful rural location with lovely views from dining roo.m and bar area

location, lovely and clean throughout, very safe with key access throughout, quick easy and early check in, comfortable bed and nice check out time of

perfect areas to chill and relax outside of your room. good bar area.

welcoming staff, wonderful facilities including work space at the lounge area, pool table, gym, laundry etc

as if this wasn’t great enough i asked if there was a possibility of a late check out as our flight home was 7

free laundry

it was clean and we wanted an extension for late check out by 20 mins which they considered

location was excelnt as was the breakfast

ever could have asked for, we left at 5am and the receptionist made a wee breakfast bag for the kids to take to the airport

got an early check in

nice and clean, great breakfast

very friendly, and arranged an early check in for us as we were attending a wedding

the dining room and bar area have had a wonderful makeover

hotel staff were great at accomodating an early check in as we were travelling through for a wedding

excellent wee hotel. lovely dinner and breakfast.

ate in the restaurant for dinner and breakfast

however there was an information section on the tv when you got to your room that explained wifi code, check out times, breakfast times etc

late check out was great

we arrived early and the reception staff found us 3 rooms together for an early check

is in a perfect location short walk from the train station and residing within the hub of the bars and restaurants

lounge, gym, bar, breakfast and dinner areas were immaculate

was great decor is amazing - finish is extremely tasteful room was great and comfortable parking facilities the hotel exceeded our expectations, we thoroughly enjoyed our stay close to a

close to everything but with the easy parking, fabulous breakfast and amazing rooms

good was excellent and bar staff were very courteous

a lovely hotel, good food, bar , friendly staff

excellent breakfast, good old scottish fare just what i wanted

rsonal preference)

prices at bar 19.95 for 2 drinks lager and a gin

just a great hotel experience, exceeded my expectations and staff at reception, bar and night porter all just

our room did have a drainage problem which was a little unpleasant, and room service said 24/7 but when we tried to order late on it said it wasn t taking orders, but

room service food was expensive and not very good

very chatty and good with the kids

parking and grounds.

the food at the bar was really nice

spacious chalet style rooms,great food in the restaurant, lots of free parking ,very nice staff ,clean

rooms in the side building have no wifi coverage

there were excellent bar and restaurant facilities in the hotel so there was

laundry service was so nice

bonus of breakfast and a single room for me plus drink voucher it was my mums 87 birthday going to stricktly

very clean through out. lovely breakfast. very friendly staff.

great people watching from the bar area

team were very accommodating to my request for an early check in and river view down the clyde which was amazing with the clear weather btw

early check in was fantastic paid extra however happy to fo that as ut meant we could freshen up

breakfast was perfect 10/10

which after no sleep on two days i was there for ages asking, no signing anywhere, the gym is basic , again needs a diff card to activate getting in so again up and down lifts to

awesome breakfast and excellent location. i particularly loved the gym

the bar area is really nice too

tv wouldn't connect to the wifi

staff lovely! security man gifted our kids a small teddy bear!

the room service was amazing, we went out to our concert and put that we wanted room service just

can walk to many sights and restaurants or just pop downstairs and either catch a drink at the bar or a meal at the restaurant

10 charge for early check in 2pm rip off stay twice a year don't think i will be back

i was told there were several rooms available but there would be an early check in fee

the air conditioning units outside the window very distracting, plus we could not get very good wifi reception although it showed as being available on my phone i could not use

was early, could have paid for early check in, but was happy to store bags for free and have a drink in

reliable and fast wifi

nice room. great staff. excellent breakfast.

the food at breakfast was amazing and in generous quantities

arrived a bit disheveled after awaiting for rac for 7 hours bar was very busy with a great atmosphere was checked in and requested a phone charger as i was not

we had requested an early check in to get ready for the wedding & were delighted when we arrived & were shown straight

staff were friendly, bar was good, breakfast was very good. parking on site.

bar was a bit characterless in the late evening, not another person there and that was on a

lovely surprise with great taste in furnishing throughout, large comfy beds, good bar and restaurant a wonderful views of marina and hills

late check out and breakfast time

was no straight way from the room to the bar you had to walk around the building to get the bar with was no biggy but it would have made it

even treats on bar and bowl of water brought out without us even asking

brilliant location! lovely friendly staff. spa and gym area was great and good value for money.

no bar atmosphere at all! big empty space going to waste! a pity

location, bags held for us as we arrived early in the morning

we did book for the spa but somehow the dates got mixed up!

the spa although small is so relaxing and an extra special touch when having a night away

cleanliness of the room and room service was excellent.

the champagne bar is worth a visit

would have been nice to have a room service option or a cafe on site other than the upscale champagne room

the room was very quiet, delighted with the early check in as we arrived from the us early and didn t sleep on the flight

we arrived early from a red eye flight from washington dc and they offered us an early check in with no extra

breakfast and, although we stay local and were at an evening function, we'll return with the kids once the leisure facilities are completed

room was amazing and great layout to accommodate children my kids loved the bunk beds will definitely be back

was perfect for family; comfortable beds (kids loved the bunks) and great shower

the late check out, the bar and the room size.

we stayed in the junior suite we are a family of four with two kids so the room size was perfect

cot in the room witch aye though was terrible it was a good job my daughter took a couple of the kids blankets with her or they would not had

excellent even for 2 fussy kids

down for breakfast but said it was closed but all the food was still out the kids were up set so they let us take some back to the room but was not the same as we were all

were friendly and accommodating particularlywith our last minute request for late check out

bags and takeaway cups, i hadn’t even thought to ask but appreciated her attentiveness as with kids it saved a lot of mess

expensive room service with limited choice they had a better selection last year

room service was closing early

the location of the hotel was central as i had 3 teenagers /kids aged

wifi coverage in the room was a bit patchy, but very usable in common areas.

was no kids selection on the menu

good location, friendly staff, very clean room and room services

breakfast staff could be better organised, allocated one duty and one duty only

price was good for one adult and two kids

rooms are smart and clean and there's a good amount of public space with good wifi for working/relaxing

were able to help me with an early check in which was well received as i had a very long flight overnight prior to arriving

of a miss without the bar and restaurant however cannot be helped and did not massively affect our visit

would have enjoyed hot drink facilities in our room and the prices of the drinks from the bar were extremely expensive

loved the interiors and design furniture (vitra) and the bar and common areas were great to hang out in/work

we got told on the night to come to bar area and collect a flask with hot water and couple cups

food and bar both met our needs late evening after nights at sporting events

breakfast was amazing and you had a choice of about 8 options from a menu

the bar was shut early.

poor wifi

better wifi

lovely building, cosy room, staff really nice and breakfast was fantastic

the boutique size, restoration of historic building, location, staff, bar room service and general vibe

bar was well stocked and staff were always happy to help

the beer in the attached bar was excellent. staff were very friendly and accommodating.

free wifi

bar is slightly limited in what drinks are available and is the higher price end of the scale but