everything was great apart from wifi

clean and inviting staff all friendly breakfast was amazing great selection on offer rooms clean and tidy and beds

lots of parking

rear of the hotel could have improved aesthetics as this is the view on parking up and doesn't reflect the rest of the hotel

breakfast top notch with everything and more

after 20:00 and the lady at reception asked the chef if i could have something to eat as the kitchen closed at 20:00

breakfast bag was available as the kitchen was closed. that was a nice touch.

amazing garden with lots of space for kids to

liked that we had kitchen facilities and allowed dogs .

kitchen was expectantly closed one evening.

the phone in the room was dead so i was unable to contact room service in this way

wifi wasn t accessible on the first night, we connected the following evening

great wifi, superb food and very helpful staff.

staff, donna in reception lopked after us exceptionally well and all of the staff in the bar and restaurants were very friendly and welcoming

location and restuarant. room service available.comfy bed. room was heated.

i think the hotel would be 100% perfect if they where to have the pool and spa facillites back up and running

we went for a swim in the the small shallow pool but quickly left as there was a kids swimming class on which would’ve been fine if one of them hadn’t defecated in the water

we found the drinks at the bar extremely expensive

the bar and seating areas were relaxed and staff were friendly and helpful

spacious room and good food, with a huge bar area to relax in

all the young kids hang about out side after club shuts

our room was above the bar. fortunately it was a mid week stay & the bar closed at 10pm

staff were very helpful and friendly plenty of entertainment in the main bar and food and drink very cheap

great atmosphere in the pub in the evening and kids were allowed until 9

staff in hotel and bar were very helpful and friendly

were able to get an early check in which was fab as we were attending a daytime event

breakfast is excellent, staff hospitality is top rated

very good location, access to parking, welcoming staff, big and clean rooms.

were amazing, rooms are clean and comfortable and breakfast was nice

let you know its arrived which meant i wasn't stuck ordering from the hotel or having to drag the kids to a near by restaurant

during dinner the dinning room was like a kids play centre with kids from the large party being allowed to run around and sit on tables

the bathroom was well stocked with toiletries and the room service was fast with hot delicious food

i got room service, which was bang average, but suited at the time, as i had work to do

super easy check in. spotless room. friendly staff. free wifi x

room service was available but there was a 3

young boy on bar at wedding bit rude to couple friends but rest of staff amazing.

food, our only issue was that the breakfast was too large to finish, a rare fault in a hotel

there for my cousin’s wedding rooms were lovely bed very comfortable and breakfast was good in the morning

a pleasure to stay at this hotel staff on reception and in the restuarant and bar are so

buzzing bar and delicious food

husband and i both enjoyed our breakfast and the location of the hotel was central and was great for our requirements

a family friendly area, there's so much fun we could not find enough time to explore with the kids on our 2 days visit

food at breakfast was great, good choices and the chef even made my young nephew chips on request

we were also towing a large trailer and they sorted us an excellent secure parking location

partner, 2 kids and i enjoyed a lovely stay at the alona hotel

perfect kids loved very friendly

-good value for money. -1 hour early check in.

were allowed an early check in free of charge

not nice if you have breakfast or dinner and someone sitting barefoot and in pyjamas next to

staff were all very friendly and we had both our evening meal & breakfast in the restaurant / bar area

bar and restaurant very good we had a lovely meal and great breakfast

lovely staff unreal bar and restaurant

bar didn't stock ud83dude22 my favourite edinburgh raspberry gin

we had a beautiful table in the bar for food and weren’t just put in a wee corner somewhere because we had our dog, which makes

the very welcoming staff, delicious food and service in both bar and restaurant.

love the decor in the room . excellent cheese and bacon omelette for breakfast too

excellent restaurant and food and a great bar area

excellent breakfast nice bar and

hearty and delicious breakfast

breakfast was the best we ever had, freshly cooked and good

we ordered room service our order was wrong and it was sorted instantly

gym/fitness centre could be better

their gym was not accessible for some reason, so they gave me a keyfob to go use a gym in a nearby

gym being closed

only one set of towels in room, had to ask for 2nd set. wifi would not connect in room.

spa not open yet. some public toilet facilities were in poor repair.

of new spa makes the location a bit of a building site

breakfast was superb

dinner in the bar and breakfast in the dinner room were both 5 star

lovely location. good breakfast

breakfast was very nice i ordered a vegetarian sausage they came snd were very nice

free parking was another big plus

breakfast was great. the room was clean and the facilities are very well managed

the spa facilities were great

location lovely polite and helpful staff good wifi very clean lovely food lots of parking enjoyed the

liked the area very quiet the hotel was lovely clean there was spa swimming facilities included staff were lovely breakfast was nice on arrival there was a

the spa was brilliant and so relaxing

fab gym pool spa and treatment very reasonable very clean

the kids were chastised for splashing each other and being, well, kids

, we loved the pool and the sauna and steam room and had a very well deserved chill out there after a full on

our requirements, it is quiet, comfortable, clean and pretty good value for money, good tv, quiet bar area and nice

gym, family room, good prices, location

gym very under equipped

easy location, free parking with clear instructions, easy check-in and friendly staff

food was great, room service was fast

breakfast was really good. ordered from a menu and

all food including room service was of a very good standard and i will definitely stay here again

service at the bar restaurant check in check out was amazing

plenty of parking

hotel, bar and restaurant

the bar area could be heard from bed which wasn't the best although it wasn't too drastic

good food and a nice bar area

collette on reception and later on bar work, was so warm, kind, friendly and helpful that we instantly felt relaxed and at home

more light in the bar area and bedroom

from the welcome on arrival to the catering and bar staff during my stay everyone i met had a smile and went out of their way to check i was bei g

character of the hotel and great location. spacious room. comfortable bed. good gym.

bar staff friendly and good selection of drinks

lovely spa, pool and gym

freshly cooked breakfast in the morning was far better than from a hot

slight quibble was breakfast and service at breakfast weren't quite up to the standards of everything else - we were

the highlight was definitely the spa it was clean, relaxing, and very well-maintained

spa amazing jacuzzi could have been slightly warmer

bar staff had no knowledge of bus routes and front desk didn't seem confident either

needed a couple of days break from the kids a 6 months old my wife said that she loved the quit ant time to our

room service was on the expensive side.

friendly staff arranged an extra hour to allow a late check out

m), would nave preferred an extra hour.

wine in bar was hot and no shelf s in bathroom.

ones at the bar but were told we couldnt mix drinks secondly - asked if possible to maybe have a late check out - only 30 mins to an hour but were told straight away they were

the staff bent over backwards to help, from housekeeping to bar staff to reception and the food was absolutely delicious

opposite the hotel which was a great place for a walk with a good range of play equipment for kids

you have a beautiful park to take a walk and can watch the kids run around

staff excellent service in restaurant from gary. room service from girls was awesome.

free on site parking

the gentleman on reception arranged for us to use the residents bar for the interview, this was perfectly quiet

very nice hotel, room service was good aswell and food very hot on arrival

ample parking, good location for us as working nearby

this is an amazing room and also had room service for breakfast which was delicious

restaurant and room service meals were good

traffic/parking

we had a peaceful night in a quiet room

at midnight i was awoken by the young party goers leaving or rather staying outside the reception bar area, the shouting and certainly the poor use of language was disappointing

great room

ev chargers onsite was also helpful

room service was efficient and quick - nothing was too much trouble

food menu looked great and must have been tasty as the bar restaurant was busy whenever we passed

a sunday morning, the bar and the restaurant were closed (after a wedding party), so we couldn't get anything to eat or a

to get her check in was quick and gave directions to the room put my luggage in and then to the bar as was there for a wedding had a great nights sleep and breakfast was good in morning aswell

no bar lounge for drinks only.

it’s next to a golf course

very comfortable room. liked the room service for breakfast.

the rooms are always clean and well presented, and the bar and restaurant are very well priced for the quality

nice hotel and very clean. on site parking is a bonus. food was very good.

woken early by cleaner's and then room service for wrong room.

parking very polite and helpful receptionist at arrival and departure toiletries supplied

very nice staff and cozy bar which also served breakfast

last time i stayed breakfast was in the ballroom, this time in the bar which wasn't the most comfortable

the park, spotless clean and a cake tray for our anniversary beer garden was lovely great staff breakfast in the morning was really

loved the wide choice on offer for breakfast and everything was very tasty.

tasty breakfast

food was also excellent at both breakfast and dinner

we didn't have dinner as we were going to be late and there was no availability but we had breakfast which was well presented, fresh melon, blackberries, grapefruit pomegranate and passion

wifi open, not secure

on point and always attentive if you wanted to order more drinks , the room was outstanding , the breakfast was a full scottish and i mean full it was huge , set you up for the day , all the staff

room and bathroom were good,bed comfortable daily room service good

staff were friendly, bar was good, breakfast was very good. parking on site.

arrived a bit disheveled after awaiting for rac for 7 hours bar was very busy with a great atmosphere was checked in and requested a phone charger as i was not

car parking facility although prepared to move staff cars if necessary.

asked for late check out on booking but didn t stay because if this

breakfast and bar was lovely

ud83eudd70 great offer of additional services (laundry, gym, billiard/ table tennis)

perfect areas to chill and relax outside of your room. good bar area.

breakfast, vegan/vegetarian friendly easy check in/out early check in was possible comfotable bed coffee, tea refilled every day - even cookies

location, with everything you could need, free laundry was an unexpected bonus

everything about this hotel is great. location, room, breakfast, staff laundry.

central location friendly staff good breakfast

it was clean and we wanted an extension for late check out by 20 mins which they considered

nevertheless, the kids loved it

arrived earlier than expected and our room was ready we were thankful after travelling early in the morning

the moment we walked in at 1pm we were made to feel like the only guests that mattered from early check in to complimentary drinks because it was my wife's birthday it was just

good wifi too

on 4* hotel and for wifi you require that we need to sign up to the benefit program

wifi was bad

however there was an information section on the tv when you got to your room that explained wifi code, check out times, breakfast times etc

central location, late check out and a lovely breakfast

very clean. friendly staff. breakfast was really nice. hotel was perfect

bath in the room, room service was quick, quiet. bed comfortable..

centrally located, nice clean room, very friendly staff, all sorts of services like breakfast and room service

i couldn't find any safety or welcome information in the room, or any wifi code

the restaurant and coffee bar/drinks bar area is in the lobby and quite small in size, adequate in evening hours as it s

well priced, easy check in and out, lovely staff to let us early check in

we got an early check in which was a bonus and greatly appreciated

bar area very relaxing

the hotel is immaculate & very comfortable, we also had a lovely breakfast

i forgot my work out clothes, so i didn t have an opportunity to utilise the gym!

the hotel advertises a laundry service which was, in reality not available

friendly staff lovely breakfast

i am a regular hotel user for access to my kids and can honestly say this is by far the best accomodation we have had and at a much better

started doing cocktails and it says that the bar was open to residents (subject to availability) but i wasn’t informed that you stop selling

at christmas the atmosphere really joyous and families in lobby bar cheerful and happy

staff were great and allowed an early check in and late check out- which was massively appreciated

no wifi

great location, fab gym, lovely comfortable rooms

also a gym is available

reception and bar area classy. breakfast was amazing and omelette chef so happy in the morning.

wifi

the central location to shops, restaurants & train station. free drinks & early check in.

didn't have breakfast

from the slight room service issue

the quickness of room service

excellent breakfast. lovely rooms and very central

was perfect for family; comfortable beds (kids loved the bunks) and great shower

the layout was really good and the bar area was very relaxing

efficient and great staff , appreciated the late check out

the price for doing laundry.

nnot remember his name but he is glaswegian) helped a lot with the faulty wifi connection and move between rooms

luxury feeling, amenities, friendliness and accommodating staff (early check-in and late check out and complimentary bar vouchers) (+) allowed late check out just in time to jump into the train back to edimburgh (+) in great central location with early checkin and late check out (+)good location late check out (+)location, late check out

cleanliness of the room and room service was excellent.

if anything, it could do with another bar area as it's very popular due to the tasty drinks and lovely location

the concierge

i asked for an early check in and they gave me my room at 9

booked the wellness suite and managed to get the spa to ourselves for the hour

early check in

the spa was a great way to wind down

location, bags held for us as we arrived early in the morning

cot in the room witch aye though was terrible it was a good job my daughter took a couple of the kids blankets with her or they would not had

our room was way too small for two. we had no option for an early check in.

loved room size. very comfortable bed. staff in bar & at breakfast really good.

breakfast was good. a bigger variety of fresh fruit would be better

good service in the very comfortable bar and the amazing tasty plentiful breakfast the next morning

fold out bed was a little small for 2 kids.

also big thank you to kat on reception who arranged for us to have a much needed early check in for my young disabled son

enough tea/coffee & milk in the room but was immediate room service to replenish with a phone call to reception

should have micro oven available in room or either at room service

was great had a lovely adjoining room with the kids, staff were friendly and very helpful duty manager was wonderful

breakfast was expensive.

i did like the free wifi, there was a hair dryer, water provided along with the usual tea and coffee plus biscuits

excellent cleanliness and comfortable and breakfast

breakfast staff could be better organised, allocated one duty and one duty only

everything was great. check in was smooth. gym was nice.

of a miss without the bar and restaurant however cannot be helped and did not massively affect our visit

breakfast beautiful choice and quality of food, gorgeous display of the breakfast bar, very attentive staff behind the bar making your favourite cup of tea or coffee which is

food and bar both met our needs late evening after nights at sporting events

loved the interiors and design furniture (vitra) and the bar and common areas were great to hang out in/work

would have enjoyed hot drink facilities in our room and the prices of the drinks from the bar were extremely expensive

not aware it was a set food meal either so ate of a kids menu due to dietary requirements

so the macaroni cheese for dinner on the kids options wasn't suitable for her

breakfast great, room service amazing and not too expensive either

took my fiance for his 30th we stayed one night in the excutive room was lovely very spacious the pool and spa was great also the restaurant was very good

rooms and bathrooms fantastic. bed 1st class very good gym and leisure facilities

bar downstairs

the wifi didn't really work, there was no water provided with the room

nice little bar / nightclub underneath which was quite lively

room service menu states until 11pm but when you go to order at 10:30 you re told it ended 9:45pm

the air conditioning was very loud and the wifi

slightly dated but had all extras, easy wifi

breakfast in the morning was delicious and lots of variety

early check in time useful

this time wifi reception in room was very weak

shower bar mixer was faulty. shower was a trickle although pressure at taps was good

room service was fine

bandwidth of wifi

i couldent find my way to the pool lol

the staff from receptionist to room service were very welcoming and polite

pool is open to the public, so i didn't get in for a swim for kids but maybe next time

room was lovely and so was breakfast. staff were really good and went out of their way to help.

better gym but apart from that it was great

breakfast was excellent and delicious

sauna needs to be hotter needs a cold plunge pool (repurpose hot hydro pool) working lockers in spa snow machine is fun but wasn t working (-)swimming pool was being refurbished (+) we used the pool and spa facilities all spotless and relaxing (+) the pools were so warm and relaxing, especially the dark pool (coll), with jets of water being blasted (-)unfortunately the pool was closed during our visit but we were kindly booked into their (-) and the swimming pool area could do with a bit of tlc - there was quite a bit of chipped paint (-)shame the pool was closed for works (-) we wish the pool was open more often but we were happy with the service (-) we didn t have breakfast on the day we left as we wereonly allowed into the pool between 8-10am so we went there (+) the spa was truly amazing with different steam jacuzzi and snow rooms as well as the full length pool and overhead water jets

from checking in to the bar staff to the staff at breakfast

the gym was excellent and the pool was a nice size for a swim

loved the pool, sauna and steam room, also room service was excellent and the staff were really polite and

the gym was very good also and felt really relaxed using it

kids loved the pool, i loved the sauna

the room service that starts at 9 at night only has three items in the menu.

from the spa to the gym, food, car parking ; staff they are all a1

kids in the bar late at night

wifi not available free

handy for town and good parking for 10. excellent pool for kids

was amazing bar was not to expensive the breakfast was to die for something for everyone

great location, staff were friendly and rooms very lovely. late check out was available.

arrived at the hotel early and were given early check in which was great

in the morning was a charge for food and drink for room service

also my room was ready early so the early check in was a great surprise too

the girl who served us in the bar and brought our room service up was so lovely and chatty

the bar is absolutely top-notch in every way

sofa on left hand side of bar area opposite windows wasnt that comfy imo

room service is quite expensive, however remember it's a premium hotel that provides premium

sadly, there is no 24 hour room service.

no room service

courteous staff who went out of their way to help with an early check in

i had asked for an early check in, however they said they could not do it.

an additional night so 3 nights in total but the daily room service could have been better

friendly staff, location, parking, wifi, clean room and comfortable bed.

the buffet breakfast was exceptional and the bar and lounge area is spacious and comfortable

very nice gym and spa in the basement

quick service, spotless clean and staff were amazing with the kids

the food in the restaurant was lovely the staff were also very friendly and helpful spoke to the kids and made us very welcome

how some of the staff were giving me looks etc because i am young and was on the 20th floor even room service when they realised i wasn't an older person changed there tune however the younger

food was really delicious- we are in the restaurant once and room service once