pool area is small, so if busy, you may not get a lounger

a lot of options for room service meals, their 2 restaurants

not a smart tv no netflix only free view, no wifi signal in the room n terrible phone reception

location, plenty of parking on site and a warm welcome upon arrival

there is no gym

not available to meet us for an early check in at the appointed time even though i checked with abbi that this was arranged the day

easy to book parking at location early check in with no trouble

i appreciated the early check in when our flight from canada got us there in the morning, and the when the owner

pool and spa, lots of parking

wifi in my room didn't work properly

good parking too

the pool facilities and gym

the gym was good too

excellent food, a very nice bar and restaurant

e bed was comfortable) and ample parking space

location and ease of access. parking was great.

rooms away from the bar with its own entrance so you dont have to walk through the bar to your room

staff, lots of parking, beautiful room, bar and restaurant on site

the staff me and my partner have stayed their on menny occasions to get away from the kids lol and we both have a soft spot for this hotel

modern, clean, plenty of ev chargers

room was really nice, we booked one room for our group of 5

room service was excellent

so thankful and amazed that this holiday inn not only had a late night bar but 24 hour food and room service

recommend, great atmosphere, friendly, clean and right in the prettiest village and the best breakfast - what more could you want

the food at breakfast and dinner were excellent and great value

the staff are delightful and the cooked breakfast is such a treat with all the ingredients local and fresh

good cooked breakfast with good quality, fresh produce

unfortunately i don t do a cooked breakfast but i have to say it looked great and the couple i was with really enjoyed it

spa is very important

didn't know you had to book the pool

awesome bar staff, very caring and understanding about where to properly park my classic car.

has a gym & pool which only a few pound cost

swimming pool needs to be opens and to attend to all the time hopefully after the lockdown ends

our coats between stays while we were in the caribbean on holiday and were able to give us an early check in after our return overnight flight

full english breakfast was lovely

the wifi was limited.

t kids will be kids :) )

more milk in the room for a 2 night stay. the bar supplied more when requested.

spa brochure stated that it was adults only in the swimming pool from 9am-3pm but there were kids in the swimming pool at 9

the gym could have been better.

enjoyed the pool and the golf

we ate in the restaurant a couple of times which was lovely and also enjoyed using the pool facilities

of early check in with very efficient reception staff marta

was great the bar was excellent especially all the televisions in the bar on world cup final night

the gym could have been slightly better

very spacious room, great room service. comfy bed!

room service menu had good variety and close to gatwick so we were able to rest before making the

negative i could mention is i would have preferred to be able to go to gym at 6 but it wasn t open and 7 was too late for my work

small windows for meal times for lunch, dinner and room service .

reception staff, bar staff, restaurant and housekeeping, the birch is faultless

wifi access could be problematic

we ate in the bar and the burger was amazing

social distancing was done well and parking was good

wifi good

the wifi had a good signal for the internet

clean laundry on bed and towels in the room

first off called on the day to ask for early check in which was granted and code was sent to me and when my partner got there the room was

want early check in and ready asked them for early check they said if the room is ready will give me the

everything, spa was incredible

ildren) we love children but having four of our own

lovely breakfast, every taste catered for

wonderful breakfast. great treatments. relaxing spa.

the room was lovely, the spa was above expectations, and all meals were excellent !

6 room service!!! only took 30 seconds to go get my food. so 6 a rip off!

the front desk staff with nice and kind and accommodated and early check in

that we had to pay an extra 50 as a deposit for room service just in case we used it!!

beds were really comfortable which helped especially before a very long flight with kids

it would be great to have 2 separate beds for the kids when you take deluxe bedrooms

had room service and dinner was amazing massive tv in room comfy beds

no wifi unless you joined their points system. i thought that was a jip.

the kids were excited about it

not flexible with early check in time.

gym was great. beds very comfortable, quiet room.

good stay. offered us a late check out. enjoyed the night.

booking in process followed by another excellent meal in the bar area

the staff where friendly and helpful and the room and gym were superb

the bar was fantastic

the only comment would be - it would be great to have better coffee at breakfast.

very good buffet breakfast

everything at this hotel was excellent: room, shower, wifi, quietness

wifi was weak in the rooms

we didn't eat here as the restaurant/reception was full of noisy kids

excellent location helpful staff good breakfast considering this is an ibis at the airport

there is also a bar and balcony area to eat from

how homely the rooms felt. the spa was just amazing

there was ample parking, breakfast was good quality, fresh and lots of options

great value will come back to play the round of golf as was just looking for a room this time round great facilities great

loved the area spa facilities are great and well maintained

didn't take breakfast

excellent breakfast, good choice of food and drinks

the gym is very small and not very inviting, not much equipment and space

gym and late check out

the gym was very tiny, not very well equipped.

no kids options for the breakfast

wifi wifi wifi we had cosy room in mews annex - there was virtually no wifi coverage- couldn t

wifi was patchy around the hotel, though worked in the room and wasn't the fastest bandwidth

bar area is a bit weird, since covid and opening back up there is not a large staff

happy to help settle you in your room, help you with anything like taking your drinks from the bar to your room

her name ), she was fantastic and made my stay extra special as it was a birthday present from my kids

decent gym if you need it, everything just works

the gym

convenient. included breakfast. late check out time.

to the north terminal, ease of check-in, freindly staff, clean quiet rooms, 24 hour room

wifi was good and the rooms very clean and comfortable

the rooms are clean and the wifi is very quick

would have used the bar for food, unfortunately there was no vegan option

beds - we had a triple room, and that is not always the case; good breakfast, bar on premises, economical transport to gatwick, everything was clean

amazing staff, comfortable rooms with an amazing bar and snack menu!

breakfast starts early in the morning so we could grab coffee and some snacks for the kids (unlike north-american places that start at 7am) we also like that you can arrange airport

old and bad beddings specially for kids bunk bed

lovely breakfast service friendly staff lovely food comfortable for one night stay.

it s quiet and comfort beds (for us and for kids) (+) breakfast starts early in the morning so we could grab coffee and some snacks for the kids (unlike north-american places that start at 7am) we also like that you can arrange airport (-) considering we had 2 small kids and we feeling like we are already running 40 minutes later than planned time, it added some (+) but we had a very early start so couldn't make the most of it as i wasn't that hungry but the kids really enjoyed it (+)lovely family room with kids toys there, lovely touch! (-)had very noisy neighbours above us perhaps kids running around so would prob not suggest ground floor if you don t want to be (-)old and bad beddings specially for kids bunk bed

very clean and nice rooms, nice staff, nice breakfast buffet and very close to gatwick airport.

fiendly staff and continental breakfast

only there short time arrived 10 pm showerd slept well had breakfast then off

iron board in laundry room would have been a bonus

hotel has everything you'll need ( breakfast, wifi, transportation to and from the airport) plus town center is 5 minutes walk with good (+) close to the airport, wifi, nice and clean, good decent food (+) lounge, wifi, close to airport, clean, good value for money (-)wifi was not good (+) lovely new carpets in room, clean new ensuite, good wifi, comfortable beds (+)wifi in my room was really good, i got some remote work done easily (+) rooms have everything you need - bathroom, wifi, cable tv (-)wifi did not work on my phone or ipad (-)wifi was a bit slow. (-) ps wifi wasmuch better than last time i stayed

we paid 20 for late check out, which is a fair price

the staff, particularly romans, nina and andre gave excellent customer service and our breakfast could not be faulted

kids ate free, the kitchen catered well for gluten free

the restaurant staff were so nice withthe kids

the restaurant staff were so nice withthe kids

very clean and comfortable, lovely breakfast

the bar and restaurant were open late, meaning food and drink was still readily available when i

a female in 30s)

adjoining block had no access to the wifi, which was rather inconvenient

wifi problem

this time around i had problem with the wifi

staff were all so friendly and helpful pool area was quiet had it to ourselves warm room

bar staff and excellent and amazing

of parking space, a feeling of roominess throughout the building

nice breakfast, lovely room with dressing gown and slippers

of parking for my van, quiet, very comfortable bed and good wifi and tv

contrary to description, there is a carvery restaurant and the bar serves good also

wifi is bad but i use the lounge for this

that wifi and breakfast wasn t included...

staff were really helpful, allowed our request of an early check in to be granted

bar staff very helpful and made us food just before closing bar food, was lovely food.

early check in fee on the morning of the day when the room was already ready seemed excessive.

wifi etc were all fine, as advertised

noisy room next to their transportation of laundry etc

and a special mention to the nice lady in reception who helped me get wifi on my

not the end of the world but wifi coverage was sporadic.

breakfast is sometimes buffet and other times order from menu i wish it was always order from menu

we enquired about longstay parking as we do tend to stay overnight before flying

and it s 6 mins drive from purple parking at gatwick airport

great location, great room and lovely breakfast defiantly recommend

the bar area was very welcoming and the restaurant food was delicious

a keen golfer so enjoyed watching the players teeing off early morning) comfortable bed and good breakfast choices

breakfast offered a good selection of plated options cooked to order and catered for dietary requirements

great happy and welcoming staff and fabulous breakfast

this could have been part of the maintenance of the grounds or golf course

it was exceptional, everywhere is so clean, well done to the cleaners, we had the continental breakfast and it was really very nice, the staff could not do enough for you, the lady at breakfast

lovely room very friendly staff great breakfast

building and nice grounds - good parking both in front of the pub and in the car-park behind it

but was otherwise comfortable the room was directly over the bar area and hence rather noisy until closing

and helpfulness of the staff and was able to check in early although an early check in had not been requested

fabulous breakfast, great friendly welcome, excellent shower and comfortable beds.

the best spa hotel we have been to in the uk

breakfast at the botánica in the spa was delicious and the restaurant very comfortable and

i wasn t told the gym was closed, that was disappointing

the spa and cafe spa and cafe staff fabulous

can t use the spa until 4pm when you check in and can only use it till 12 the next day , we turn up 3 hours early

staff were lovely, especially in respect of our early check in request

there were apparently boosters downstairs in bar but there really is no excuse for such poor wi-fi connection in rooms - it made it impossible

effectively the entire property other than the bedrooms was closed and unoccupied - hence no bar or evening meal facility- nearest pub about three miles away along country lanes

tidy and pretty gardens with outside seating and bar area

the bar is charming: comfortable, natural, friendly and old fashioned in the best way possible

breakfast was amazing

had free use of the spa and gym facilities with the booking which were very modern and varied

the staff at the front desk are fantastic and the spa was exceptional - high-quality and services

the spa was clean and my treatment was lovely

good countryside location with a very good gym atlached.

off road parking a boon

website offered bar and restaurant but there was no bar or dining except for breakfast

lively bar and restaurant, good food, friendly bar staff. enjoyed the meal

tiny bedroom with dated furniture and decor. no bar as advertised.

the room was nice and big. it was very clean and there was parking on the hotel premises