tile around the pool was extrenely slippery

the rooms were very comfy. the staff very friendly and the breakfast was yummy.

everything amazing. breakfast was top notch

breakfast was lackluster

breakfast was good; glad there was gluten-free bread

i also like the quite big pool

is good place for family with kids

kids loved the pool

up to find a maybe bedbug on the bed my two kids where sleeping on

the chef delivered my room service and was kind and generous, more than made up for the situation

so they went out and bought a new one; also moved me from original room because of poor wifi

some parking lot damage(pot holes) (-)parking lot was really icy especially after the freezing rain we got (+)location is good parking facility is ample

pool and exercise room was fantastic

size of the room. indoor swimming pool

staff was friendly and super accommodating. easy late check out and bed was so comfy!

an outside service for laundry and no money retention in check-in

new business hotel, comfortable rooms, friendly staff. good gym, free parking.

ght on the river), pool, fish pond, gardens, chairs at the side of the river, bar, breakfast

the pool

free parking

control) ,heater in bathroom, coffee machine), the personnel, the location

was good, the fact they had a ev charger was great

love the place, a pool for relaxation, the breakfast was superb

pool,free parking,nice view from room 1011,close to restaurants,mall.

shuttle took a long time to arrive at the airport and we had to leave the hotel early with kids because of the shuttle program

pool was busy

we ordered room service and the food was cold and expensive.

provided free drink every night. the shuttle to and from airport was on time.

good shuttle service from/to the airport

very few luggage carts. no place for kids to play

after check in we went to tour old montreal and during this time the kids only had light snacks

airport shuttle was right on time

the location close to convenience store and wifi.

early check in was available, we drove from nova scotia 12 hours and were exhausted but great

thank you to mike for allowing us to park the trailer

breakfast, restaurant in same building, pool, easy walking to mall and other restaurants.

access to a real fitness center

parking was crowded, but ok

all really good - but stand outs were the amazing beds, big gym and nice person on reception

renovation noise early in the morning; very outdated changing rooms for gym and swimming pools

i understand there is a pool available to guests, but the smell is quite strong (note: this did not directly affect my

ev charging onsite

when i asked for extra (2) got only one and the same one that they give at the swimming pool, small and not soft

the pool, the quiet location, how close it is to many stores and restaurants.

attitude on saturday, which is understandable because she had to deal with calls about screaming kids

breakfast was great ,location was perfect for me.

breakfast room was bright and sunny, all good

location w/ kind staff - anticipated issue handling one field to be improved: breakfast quality and service was poor / did not fit to overall

breakfast was satisfactory, not exceptional

for the breakfast, the egg that i chose was already bad. but the rest was good.

no room service on the weekends and the bar would not except cash

close to most of our family and the new parking lot security system gives us peace of mind

wifi was great too

but at novotel, they gave us an egg and cheese sandwich, a juice, a bar and a nice coffee

there was people running and screaming in the holloway , woke up my 2 year old , also asked for a late check out and the receptionist was rude and said we already gave your room to cleaning and you

us as due to a flight cancellation we did not check in until the morning and were given a late check out to 5

no room service. long walk if you have a room on the other side of the building.

ar bar or elevator, more noisy)

surprise: the gym was closed, and there is no pool or hot tub

did not like digging out my car the next morning. need a cover over parking spots.

no room service not enough options to eat

is very close to the airport, and they have a shuttle bus

airport hotel, great staff, 24 hr shuttle, restaurant on site

breakfast was great - lots of choices

booking the pool for an hr per room is amazing and gives you privacy

planes since its right across from the airport takeoff lanes but didn’t bother us or our two kids

lady at check in didn’t know of the kids program

it's too bad they don't have a room service deal

i like the most that they offered the late check out as our flight is late in the evening

our kids were staying in this room and we told them it was extremely unsafe

bed was very comfortable, i like the pool, we had a lot of fun there, it was clean and well maintained

room was spacious; bed comfy; pillows great; breakfast okay although the lady in charge of breakfast was wonderfully accommodating

comfortable beds, a/c, friendly service, decent breakfast

the shuttle doesn't run on a set schedule - have to call and ask for a pickup

great parking underground with lots of ev chargers.

clean, excellent beds - very comfortable. nice pool

at this hotel, especially when you have work meetings and deadlines to meet given that even your wifi was problematic

time and effort wasted setting up the free wifi breakfast in a bag is not what i was looking for

breakfast was okay.

mini fridge or info on local restaurants in room, too little parking, simple things like bottled water must be charged to room rather than debit purchase,

room size and amenities with fully serviced kitchen; airport proximity; pool

shuttle has limited hours of operation

room size and amenities with fully serviced kitchen; airport proximity; pool

we had a late flight that came in at 1am and they offered us late check out (which was free of charge)

rooms/ suites, kitchen in the room, pool, complimentary tea and coffee in the lobby, computer with internet in the lobby

very spacious clean, quiet room, wake up call, restaurant and bar on site

were not comfy, could hear everything through the walls, pictures showed a fitness centre, no fitness centre anywhere, booked this hotel because of a fitness

i had a very early flight next day so sat there for 15 minutes at the bar while no one helped me

hours for restaurant and bar not great and would need improvement to be a real business

also, don’t advertise a fitness facility when there were only a couple dbells and the equipment looks like garage sale

free airport shuttle - spacious and cozy rooms - helpful staff from the shuttle driver to the

free airport shuttle and very friendly staff

fitness is small but ok and clean

least it is for international flights

also, the hotel did not have room service available

location, the bed and bedding, free breakfast, the gym

booked 1 night and it included a warm/cold breakfast and airport shuttle

perfect location, close to the airport, check in was easy and breakfast hours are good

shuttle staff very pleasant and efficient

we booked the room for 5 people, 2 adults and 3 kids (under 18) and had only 2 double beds which made the stay so painful

pool and fitness area seemed good, but haven't used them

was very nice but staff at check in were extremely unfriendly and the early check in that had been pre arranged as we had to be at family photos for a family wedding was

the pool was on the small side.

just perfect, location is great! restaurant and bar choice make it a must.

the pool is for leisure, but ok

liked the breakfast, i liked the fact the my parents who are above 65 years were given ground floor room

no cheese or vegetable at breakfast

and delicious full breakfast

breakfast was good and they are pet friendly

breakfast was good. location is good too.

ol, gym, laundry room) -

and night good wifi and tvs shower was good, just the right temperature fitness and pool were great staff were friendly facilities look new and clean overall services were

very clean rooms, good service, large clean pool

you have or want to try a membership), kitchen well equipped with a large refrigerator

breakfast was good and the shuttle to and from the airport made travel easy

bed was nice. breakfast was awesome. free airport shuttle is always nice.

breakfast i have had better at this location but i understand, snow storm and probably difficult to

the staff, hotel, breakfast viere all great

sevice, great hospitality with all staff, good shuttle service, and very understanding and flexible workers at the reception

breakfast and location was ok but not very good other than that everything was ok i will come back

as soon walked into the pool area my kids and wife coming paint about their eyes started to hurt

the customer experience (check in/out, cleanliness, airport shuttle) met my expectations (+)excellent dinner, bed was great, clean, shuttle service was excellent. (+) ensuring my shuttle arrived on time and helping me get a great cup of coffee before i headed home (+)told me what to do and fixed the issue right away, everything else went pretty smooth with the shuttle and timing (+)staff that made sure i would have a shuttle ride to the airport, even though i had to be there at 2 am for an early flight (+) the free shuttle to the airport was convenient and prompt (+)staff at the buffet, front desk, and the shuttle bus were all exceptional (-) al;l else was great, and there is free shuttle from and to the airport (+)free shuttle to the airport convenient location nice and clean rooms (-) they advertise that the shuttle comes every 15 minutes to the airport

kids like the swimming pool

close to airport. comfortable bed. clean room. good food. good gym. good internet.

there weren't enough towels in the pool

i liked the bar and resto inside , people are nice and the place is clean

staff was great in general, we got a good price for a week, usually good parking spots in front

close to airport,easy access and free parking

was not so cosy and with kids you were put outside the main restaurant that was a bit weird dinner was

seen that works well)

this to anyone who wants a clean, dog-friendly place to stay near the airport with free airport shuttle service, this is definitely the place to book

kids running up and down halls well past 11pm, yelling

the only problem was that the pool was close but it opened the day we left

had an early flight so i wanted a hotel near the airport that offered shuttle service and this hotel fit the bill

booked it for the swimming pool but never went swimming

elevator very slow, too many kids at the pool, good thing we did not have much time for a swim.

picture of the swimming pool that is on the hotel website seems a bit misleading

had ordered room service with the people i travelled with

hotel does not offer room service for dinner, and there is no laundry service on weekends, which was inconvenient

elevator slow stairs unavailable pool was dirty

staff, pool equipment

the pool

large rooms, cleanliness, reception staff, restaurant waiters, pool, sauna, steam room, hot tub, gym, food

too loud in bar

we enjoyed the well kept pool and spa area every day

too many kids up early making noise. i was next to the pool.

the gym/pool/free wi-fi and continental breakfast.

pool was excellent for the kids

it’s clean, has a pool, and it includes breakfast

breakfast was not very good, choices were limited.

bring back hot breakfast or more choices

they had a great breakfast

pet friendly, bed and breakfast

breakfast was tastsy

parking breakfast was excellent staff was friendly bed was comfy just off the highway, easy to get to

the breakfast ud83dude0b

the pool is quite small and was crowded.

would have used the hotel bar if it had been open, not closed due to covid

the breakfast options were endless

room.was nice and we loved our breakfast on the patio this morning

top terrace restaurant and bar was great overlooking montreal landscapes, the food and service was excellent and night life

comfortable room and nice gym

nice gym

i was with my 9yo and unfortunately she could only use the outdoor pool

comfortable, clean rooms, good breakfast choices, free parking

pool on river shore and calm

breakfast need meat!

pool. the room was great.

easy access to a lot of stores and fantastic facilities

pool and gym are clean and inviting

wifi signal was too poor

had our 6 yr old with us so the pool was a major bonus

bring with kids we asked for a change of room and the request was honored within minutes

the gym and pool were great and i loved that they had guest laundry services on the 3rd floor

fantastic view large room nice gym decent breakfast staff very friendly very good quality/ price in a calm neigborhood starbucks just in

proximity to restaurants gym proximity to airport

super comfortable, gym facilities good, swimming pool great for the kids, and most of the staff was really helpful and welcoming

there’s a laundry too which is very helpful

hospitality, spacious room, comfy bed, gym and pool readily accessible, starbucks and pa right next door

breakfast pool clean hotel

we were not advised that we need to book the pool in advance! my kids were not happy about it!

no room service! a bit of miscommunication in the procedures

no room service

size, layout, shower, lighting, towels, corridors, parking, location, staff, gym, pool, decor, washroom size, lobby,entrance, simplicity of temperature control

nice clean room. clean gym.

i enjoyed the hotel amenities especially the gym.

the water in the pool were

pool area was dirty, water in pool was dirty. light was burnt out in the sauna.

very friendly staff, nice breakfast, clean and large rooms.

friendly staff, good breakfast

the gym door motion sensor needs to be programed better. more selection of tv channels.

pool was small and no hot tub

kitchen was a plus to prepare food

the pool was warm and clean

it's dusty,the swimming pool is dirty and the gym

had a good selection of food with yogurt (kids' version), hot cereal, cold cereal, bananas and apples for fruit; scrambled eggs and hard

the pool is not heated which is the mean reason we book this hotel because of kids

the pool was very shallow.

clean, accessible, lady at breakfast was extremely caring

quiet room, temperature controlled, comfortable bed, roomy bathroom, nice continental breakfast.

i would like a better breakfast (for example scrambled eggs, cheese, etc)

reception and breakfast area were really great

staff were incredibly supportive, both at the reception and during breakfast

there is a water dispenser in the hall and a small gym

opposite the lobby, there is a nice bar and a small restaurant that serves dinner, with vegetarian options available and reasonably

missed room service

convenient location and price. wifi really good for work

breakfast was continental and have a good selection for everyone

excellent service great breakfast

nice staff, quiet room, good wifi

lobby bar and cafe experience, it closed early and had a limited range of drinks and snacks

i also had to do the laundry while staying in this hotel, for which i had to go to another building

gym has a carpet floor breakfast is poor bathtub could not be used, only the shower

these included cutlery, microwave and a small kitchen sink with dish washing liquid

room was well equipped it had a laundry room in it which i didn't expect

check in the staff did not care to explain the laundry facilities ( where and cost )or shower facilities

clean shared bathroom, free laundry service, spacious room for one, security, helpful staff.

there is laundry and kitchen you can use as we bought food to heat up

basic accommodation, but very good value for money, very comfortable bed, nice to have laundry facilities and then we were lucky to have toilet and showers next to us

very friendly staff. good, clean rooms. free laundry. good price.

ritz carlton montreal exceeded our expectations on every aspect: personal service,accommodations,pool,spa,and fitness, bar and dining

great bar and restaurant.

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heated toilets, room service, bath products

dio, kelly, the room service staff, the doormen, the housekeeping staff

eb 9th 2023 breakfast)

wish the lobby and bar had more character. you cannot put anything in the mini frig.

gym is really small and lacking equipements for a 5 stars hotel,you can't get a good training in

location is very central, the staff is helpful and friendly, and the bar and restaurant are excellent

enjoyed the bar and bar staff

no pool or sauna in the hotel.

had roses placed in the room before we got there, place us on a high floor, and then at night, room service bought a free snack and a card signed by staff

wifi wasn't free

room service forgot our order one morning

it felt like such a retreat, and yet they were absolutely welcoming to our kids

excellent location. clean room. comfortable beds. good gym facilities

great location. friendly staff. bar area was nice as was the bartender.

was excellent stay, my kids were so happy and slept comfortably they loved the place.

perhaps the location of the bar/restaurant could be in a different place or there should be a bar separate from the larger

layout, and a lot of accessibility to different services like laundry and the pool opens at 8 am and closes around 10 i believe

the breakfast bar is uninspiring but adequate.

just shampoo, soap bar and body lotion

breakfast standard continental but hood start to the day.

nice confortable bed and huge shower! breakfast was a nice bonus

very clear, staff were efficient and willing to speak english. breakfast was relaxed.

is beautiful, original wood paneled bar, lounge and dining room, but modern everywhere else

bar george is wonderful

might be wrong); but there are amazing meals 2

the view from the room. breakfast time very limited and i think no room service.

no breakfast or room service options from what i could tell

the hotel is not the newest or best equipped ( although the gym has all you need to get the day started) but man i can te you the service and staff is amazing

the bar and cafe downstairs were great

the gym is outdated. the restaurant has very poor breakfast.

facecloths from previous inhabitant still draped over shower bar - staff said they don't collect towels etc draped on bar, only if on floor or in tub

the gym was closed

also, food at the restaurant and room service was

no restauration possible, you need to go to the reception to have bottle of water qr code for room service doesn t

central location - courteous staff especially the bar tender in the lobby

wifi needs upgrade for a faster speed and availability

a special mention to the women who was at the bar during the sunday night was really helpful

the breakfast is very good

enjoyed their gym, the breakfast was okay and the business center had free printing

great laundry services and nice compact gym

we had to turn on the bathroom and kitchen fan to ventilate the room

they do a very good breakfast buffet and have a guest laundry

food on site qoth kids under 13 eating for free

no late night room service

only complaint i have is the pool was a bit dirty

good wifi for office working

of the receptionist proposed us to park for one and half hour at their parking to get a lunch for kids

wish the bar and some food was available a bit later.

wifi was very good

clean, restaurant, bar on premises. staff friendly and welcoming.

price could be a little bit cheaper and room service could be offered later

had a problem to hook on the wifi and there is nobody on the premises to help

hotel needs a loading zone in front so ppl can unload suitcases and kids, etc

requested late check out, which was approve at free of charge, when we asked to stay until 3 pm, then answer

the location is great, very close to everything, and the sofa bed fit 3 kids!

value for money. clean amenities. excellent location. regular room service.

also there was a gelato bar next door

kids, 4 and 7, used to between room visits but we (grandmother and aunt) were on separate floors

twin, high powered usb sockets at each side of the bed, the real fast and stable wifi, awesome gym and spa, efficient and quiet airco

pool was great- more of an adult relaxed spa vibe rather than a bunch of kids like other hotel pools

and excellente appointed, with a huge 2x2m bed (same as home :-)) ), an expanded kitchen-like bar with fridge, sink, microwave, real expresso machine (making excellent coffee ), and dishes for

bathroom that never properly drained to housekeeping services that never appeared to doing my own laundry, there wasn’t the ‘luxurious nor excellent service’ i was told to expect

bed and blankets were ultra comfy. colorful rooms. not your typical hotel room. spa bath.

loved having the different areas for all of our needs ( eating in, cozying up by the fire and spa bath)

old building, warm and very comfortable, beautiful decor, spa bath was great

loved the spa tub and the comfortable bed. the location was perfect.

the bed was very comfortable, the room was clean. the spa bath was appreciated ud83dude0a

restaurant provided a good option for breakfast, and even lunch and room service were reasonable, particularly when compared to the price and quality of other

great decor in and out. the bar and restaurant were also very good.

helpful staff confortable quiet room gym small but with enough equipments good wifi tasty breakfast value for money

the main lobby bar was a great place to decompress after a day spent at the canadian grand prix

bad communication, bad room service and not cooperative

the only real issue is that the wifi was a bit slow.

were placed on different floor from our adult kids, so it was a little bit of pain to have to use your key card in elevator to get to our floor

room service never came one morning, so the hotel had the restaurant deliver it

right at eye level with anyone in the bath and my two kids were definitely in there

restaurant and bar not open. the sausage and eggs at breakfast good bagels though

the pool was a great bonus for my kids and we used it more than i had anticipated

they don t have room service

no good options for kids on the restaurants

to everything, relaxed atmosphere, perfect to have a relaxing day, or evening at the lounge bar with friends and or family

no good options for kids on the restaurants

the parking lot

hotel advertised room service, both online and on a large sign outside, which was the reason i booked there knowing

dirty floor tiles, stained sheets, room service done every three days, no fan in the overheated washroom so with shower on it was a

wifi wasn t working the first night

room service only comes after the 3rd day of your stay, i was there for a total of 5 nights and