wifi was slow and not too reliable

room service was great and made up for it

it is better if the breakfast can offer more variety.

the only thing i wish they had was a complementary continental breakfast.

fitness center too poor

free wine, the spa tub, staff were lovely

to get bedding so my kids to get to sleep

maybe the bar was too small but everything was great with the property and our stay

they also gave us vouchers for 2 free drinks each at the bar for happy hour which was

room service was exquisite

pool area was amazing

too many kids in the pool

the pool was incredibly fun for the kids and they even provided everything needed for our puppy

alcohol for sale) requested high floor, it wasn't high bar

the gym and pool area are also great

booked for 2 adult nn2 kids the beds were small for 2(twin). furnitures looked old.

gym and pool

room service was very limited and poor in options parking is too expensive

enjoyed spa water in the lobby!

(the guests were quite rude to my kids)

fitness equipment in gym

the facilities such as the on site gym and restaurants were wonderful

location was amazing, staff was great and room service was very nice

minutes for tea, cheese

room service slow in busy weekend mornings

breakfast was excellent as was the location of the hotel

the bar and restaurant were hard to get into.

great breakfast included. wonderful restaurant on site.

no room service, minimal bathroom supplies

i enjoyed eating at the restaurant and ordering room service

the gym is downstairs without really a lot of natural light - and is small - but honestly it is a

i liked the sleek, modern look of the rooms. room service was prompt and delicious.

would have been good to know in advance that the bar was to be closed all evening for an event, but the staff was very polite about it

lobby, table service, and bar with fireplace and sitting area are chill and comfy

location, very cool space, good food even with room service on christmas day

gym was very adequate and had water bottles

very clean, very friendly, nice small gym. fabulous location.

there also needs to be a little more consistency with keeping the water and towel stocked in the gym

breakfast and coffee were excellent

could have had more variety on breakfast. mainly just carbs (bread). gym could have been larger.

the breakfast basket might use some additional substance

breakfast was generous & we thank you for providing us a wonderful stay

breakfast was wonderful with quiche,sausages, fresh fruit, grilled vegitables, fresh baked breads,

breakfast was a little limited but it hit the spot

breakfast was yummy

it s such a beautiful and clean hotel, with a fantastic gym and pool

love how clean the whole hotel was from the gym to the pool

outdoor swimming pool, good location close to center and eating places, and great equipped gym

bar was well below average - understaffed, poor communication, worst signature cocktail we ve

very friendly staff, great views, lovely pool and sundeck

wifi was a bit hit or miss but that may have been my phone as my partner didn t seem to have

in room wifi was very slow. tv connection was unstable.

very nice boutique hotel in great location great for family of 4 travelling with kids

it s not enough for kids

room service for dinner

gym could be upgraded a little

room was great, gym was great, location is perfect, staff was super friendly all time.

i also loved the bedroom, look/feel/style of the entire hotel, the gym (so amazing and has

they also have a great bar and breakfast was amazing

nice gym and terrasse overlooking the city

room service was quick and very delicious

there is a good room service menu and fully equipped fitness room

we had two slices of delightful chocolate cake from room service, and the hotel and 'verses' staff were

i could not get into the roof top bar terrese

great location, comfortable bed, and quiet. the bar is cool too.

room, the cleanliness of the facilities, the indoor swimming pool and sauna, as well as the small gym

we ran out of gas on the route from ottawa to montreal and stayed at a bed and breakfast to avoid being stranded on the highway

location, room service, wifi

i wish there was room

location, room service, wifi

menu at the bar was a bit ordinary for such a great foodie city

also no room service past 10h30 so no night snacks or even a soft drink

staff left stuff animals in our room for the kids which was a nice surprise for them

hotel design and decor was great! room service was great! ;)

room service wasn't great

nice gym

nice neighboring bar connected through lobby of hotel, perfect for happy hour or grabbing a snack before dinner

a bar area would have been njce

the pool was tiny compared to the pics as was the gym

she accommodated our request for an early check in and also a room with a view of the ferris wheel

i liked the free wifi available and the location

gym and rooms leave a bit to be desired

wifi was a bit patchy and went down altogether at one point

the gym was small but good equipment

gym looks gloomy and not very welcome

there were laundry facilities which were very handy

my kids liked the hand held shower

the kitchen staff said food coming but it was a long

it was not suitable with little kids on the place

underground parking has many ev

positives location room space gym & pool staff friendly and helpful

kitchen area with fridge, microwave, stove, utensils, coffee maker even had dishwasher

service of laundry in each room/apartment

spacious room with kitchen facilities

the lack of towels in the pool area

the wifi didn t work for me

room service until 22

wifi was standard, excellent

room service wasn t available more hours of the day.

our room exceeded our expectations and the pool was the highlight for our kids

spacious room the gym

the bar staff specifically were very friendly and were easy to converse with.

we could hear the laundry machine going. every day! through all spinning cycles.

are too soft, no movie rentsl on tv, can't hook chromecast to tv because of wifi portal other than that everything was

lobby bar is a little pricey but i guess that is to be expected

breakfast included was basic , unfortunately the bar was closed, not sure why

breakfast pastries were delicious

decent gym if required

beds were so uncomfortable that i and my kids' backs were sore and slept horribly fridge didn't work little board that was to be an end

you can leave your lugage for free and you even have access to a small gym room

we stayed on the 4th floor in a comfortable room, and enjoyed breakfast in the bar pincere two mornings

if you re looking for a quick work out we were able to utilize william gray s hotel, pool and gym

30s couple , no kids, stayed for romantic and elegant weekend in montreal anchored in vieux port

the mattress in room 308 sags. it should be changed. also, lack of room service.

loved the valet service, room service to help us with beds, water

what was really terrific was the rooftop bar for drinks overlooking the st

everything from the spa all the amenities, beautiful room… perfect location

the mini bar had a nice selection although we didn’t partake, but the champagne was tempting

such great pressure and a spa like feeling

was new with lots of options for lounging throughout the lobby and other parts and had a nice gym

late check out) and vacuum wos even

there was no alcohol in the minibar and room service was not available due to a private event in the restaurant

could not get the phone to work to dial room service

wish there was room service. but restaurants near by were open late and delivered.

room service only until 21

the pool closed at the exact time we went to take our kids

the pool closed at the exact time we went to take our kids

we also appreciated the gym, while the pool was actually a kindergarten: young kids playing in the water, so useless for us

great room service and food

hotel was in a great location had very friendly staff, gave me early check in and warm cookie too

huge clean rooms, clean, nice staff, valet parking, gym and pool

kids loved the lap pool and the breakfast room

the gym and pool were a huge bonus and the valet were some of the kindest people i’ve

the staff were very friendly and helpful; including the front desk clerks, concierge, and breakfast staff

on the top floor we enjoyed the pool, fitness center, terrace, and even a coin-operated laundry (washer and dryer are $3 cad coins each, with small boxes of detergent available at the

would appreciate a noon check-out and breakfast serve until 11 am

everybody was very accommodating specially when you have 3 kids under the age of 7 and one special needs child, they made us feel very comfortable which made

breakfast was really crowded but food was good and coffee was good

the on-site guest laundry and secure, under ground parking were added bonuses

breakfast was also good and staff was

we loved the pool, sauna, and gym area

new place for me, room good, nice people at the bar downstairs, really liked the big gym and swimming pool

style and quietness. spa and pool are great too.

gym and pool facilities were great

pool and gym are great

you can t schedule room service for the next morning and the spa was being renovated.

staff weren t friendly

room service -kitchen close~11:00

the music in tge bar area was too loud and you couldn't sitting the restaurant and have a conversation because of

sometimes room service would come right to the door and not back away or the doormen were waiting in the

excellent location had many amenities such as laundry and luggage storage.

a little bit outdated regarding furniture and kitchen facilities, but it was okay not a problem at all , and very

accessible location, free laundry, you can cook and they have lounge if you want to place to

lots of room, super friendly and helpful staff and free laundry.

i like that they have a free laundry room downstairs and a decent gym

restaurant and bar pool room everything

i think the pool might be a bit small for the number of people staying

the wifi is horrendous.

kids loved the pool an the food court at pvm

my kids always love the pool. also can t beat the location when travelling by train.

i also liked the value for money and the laundry room service

wifi connection was really the only thing that it was terrible

room service was provided once every three days, so there was no cleaning during my stay, but that

plus they want 6 dollars to use the laundry machines

defrost the fridges. upgrade the wifi. slip matts in tubs. danger element for srs.

we had breakfast the next morning - lots of options and all delicious

i wanted to see more local people in the bar having fun, instead of having to go out and find a bar in the cold weather

staff was extremely friendly and forthcoming. nice and clean. breakfast was very good.

complimentary breakfast was delicious, with bacon, eggs, little potatoes, smoothies, fruits, all sorts of breads,

the reception area is fun/pretty ~ the roof top bar is great

the facilities at the hotel were great, the buffet breakfast was delicious

breakfast was very expensive and confusing

spa, pool and gym area and club facilities were great.

had to pay for wifi!

free food for kids is amazing in the restaurant

music from the bar on the fifth floor was too loud

nice staff except for one person who seemed annoyed when i called for a room service that was only available as of 15 min later

r working)

no swim pool ud83cudfca

pool was exceptional, the staff were very friendly and welcoming and the room was so nice and clean

to compensate for it, they offered free laundry, which was fine

they allowed early check in when the room was available

asked for late check out the lady at front desk saying the late check out time is noon (that is not a late

late check out.

an email after i questioned to make sure that we had a couch in our room because i had 2adult kids

the gym was fantastic, big and spacious and had a

room service food was good and came in good time

location, room, gym

the bar was cozy

the converted gym wasn't for

clean bright bedrooms with large windows, clean bathroom, excellent cleaning service , great tv & wifi connection in every room

wifi in rooms meant we had to spend a lot of time sitting in the dining room to access the wifi

the free wifi and the cooked breakfast was a pleasant surprise.

rooms and bed, very poor and bad breakfast, wifi connection very weak

wifi is not accessible

good food for breakfast and dinner

amenities

pool & hot tub not open late

these hotel is very well equipped.. facilities covered free breakfast according to no. of pax

location, friendly and helpful staff, spacious and comfortable facilities like indoor pool , gym

the room, pool, gym, service is excellent

location is excellent. lovely wrap provided for pool area

the gym equipment was scarce

location and the facilities pool and gym

the gym is well equipped for a hotel, and the views from the rooftop pool are beautiful

maid service great got laundry done

great that we could do our laundry here as well, for free

no laundry provided.

cheap laundry service

the hotel hard a laundry..i was able too doo all my laundry here

there was nothing not to like. would have been good if the bar stayed open longer.

the bed and shower, the pool! ! the staff was very accommodating!

my kids love the pool and jacuzzi

view from our room sucked, but the view from the pool is awesome, so who cares!

pool and rooftop deck

we were also glad to find the small laundry room (2 washers, 2 dryers that use coins: plan ahead

the washing machines in the laundry

laundry

staff are extremely friendly and served a wonderful continental breakfast with something for everyone to eat

great location and nice kitchenette. friendly cafe staff.

it was clean very friendly & good breakfast staff was excellent

i like the extra sink outside the bathroom, it is very useful when kids need to wash hands or brush their teeth

they charge me for laundry in us dollars, but give me canadian dollars

fully equipped kitchen

i used the gym which i had all to myself

late check out which was great because we had a later flight

my husband thought there should be a holding bar in shower to prevent slipping.

zibo bar was serving free mulled wine when we came back from a walk and dinner at the tables outside and

of a bar can be inconvenient but i was aware in advance and there are plenty of local hostelries

was below average – canned fruits instead of fresh, hot chocolate stock-out on day 2 (sorry kids)

plenty of space for all of us and the kids to move around, also the bathroom was big enough

was so fantastic for us to have a kitchen

as the studio is well equipped with kitchenette accessories, the laundry room facilities are on the 1st floor

cups, in kitchenette

great location and room service. spacious bathroom

kids wanted to try a different location the last few visits

the pool was a great bonus for my kids and we used it more than i had anticipated

hotel accommodated our requests of early check in and adjoining rooms, without any hesitation

easy enough to navigate with the help of very friendly on-site staff, check-in was very quick, room service was speedy

restaurant is closed permanently as is the bar

tv was not set up with wifi, and it was old

pool seems like it d be more nice to look at than actually swim in

the pool is small, but has a cool design

wifi didn't work on my phone, but did on my computer

all and especially the fitness center with two peloton bike

all the employees from the front desk, doormen, maintenance people, and bar staff were welcoming and genuine

very nice hotel. very welcoming. great bar and bartenders. perfect wedding anniversary weekend.

and helpful staff, very convenient to have breakfasts at the hotel, room service was very helpful

bar was right sized and responsive and cheerful service

i didn’t use the kitchen and didn’t need the large space

was excellent - living area with mini kitchen on the first floor and bedroom and bathroom above

have more than a room, is a 3 level house, entryway the first level, living room small kitchen and dining area in the second level and the bedroom and bathroom on the top level,

spacious accommodation with kitchen, comfortable.

and bathroom) were open, the side that faced the dining area had a beautiful glass wall, but the kitchen area was open so it felt a bit dangerous at times but you get use to it

rental car located at hotel and nicely equipped gym for exercising

room service is very efficient and all of the staff are very friendly

no ice machines or ice buckets available. if you wanted ice you had to call room service.

dated and seats was broken, 1 treadmill didn t work properly other than that it was nice little gym

speak with, the team provided excellent restaurant suggestions, guidance with public transit, and room service

water bottles in room or room service available but it is fine and doesn't make a lot of

at the front desk was able to provide a late check out and also recommendation for food delivery since i arrived on sunday evening and most

gym could have been better

good wifi

also there was a gelato bar next door

room was beautiful. service was great. pool, sauna and gym amazing.

elevator wasn't working. toiletries not provided. not laundry bag. not worth the price i paid!

the staff; facilities including gym, swimming pool and sauna; lounge and study area; breakfast; location; and a great view of the

itself has everything you need- gym, pool, breakfast, starbuck , pharmacy and even grocery store

facilities were outstanding gym was very good, sauna was great so much space everywhere we went

kitchen is small but you can get everything you want

days), the room was not serviced – not cleaned, the garbage was not removed (we have small kids

amazing service from the breakfast team as well

my kids loved every

a kitchenette is very handy, although we did not use it on this trip

pool was great- more of an adult relaxed spa vibe rather than a bunch of kids like other hotel pools

staff (jorel & ariel), the big comfy hotel room, the location, the gym, the pool, the siam restaurant… and again, the staff

do be careful when have kids as they have refreshments and snacks in room which are not free

the spa was lovely, and the gym a good size

the pool and gym were great additional benefits as well

we were 2 adults and 2 kids and the sofa bed was a life saver

the location and the ease of parking. the pet fee was also reasonable.

flawless wifi, good sound insulation

the breakfast was great

comfy bed, great wifi, good tv - couldn't have wished for anything more and at a great price too

in room service menu limited but food and service excellent

wifi is costly, but is free in the lobby

wifi surcharges - anything over 3mb you get charge $12 cad should be more in line with other hotels

the gym access 24 hrs was a plus

the hotel had it all, pool, gym, restaurants, bar, etc

in short, if all employees are off work, you cannot use kitchen(and fridge), laundry, etc

the breakfast was nice

the kitchen has everything you need to cook your own food

great location ! great breakfast ! great staff !

it's close to most tourists attraction places, very clean, staff are cool and they also offer laundry services at affordable price

breakfast was also good

room is big and clean, breakfast is good

no restaurant on site and no room service

staff told us breakfast is free for kids and in morning time they said it’s not free

staff told us breakfast is free for kids and in morning time they said it s not free

on the ground floor were so dirty - no water in the shower until maintenance fixed - i asked for early check in and was willing to pay extra but staff didn’t bother to try and help when i could

the gym was closed

facecloths from previous inhabitant still draped over shower bar - staff said they don't collect towels etc draped on bar, only if on floor or in tub

hotel and the staff were all extremely nice, especially the guy at the bar , could not of been more helpful very

had a dusty window sill (there was a candy bar wrapper on it) and a bottle cap was found on the floor

some fresh fruit at breakfast.

there is a good restaurant downstairs and a great bar next door

close to the underground city and many nice restaurants and bars

the breakfast

nice confortable bed and huge shower! breakfast was a nice bonus

excellent location, kind/knowledgeable/expert staff, the lively bar george with its beautiful wood finishes; rooms are clean, modern with fantastic features

might be wrong); but there are amazing meals 2

room service is very exceptional

no breakfast or room service options from what i could tell

the view from the room. breakfast time very limited and i think no room service.

gentleman working at the front was not, he kept telling me that my name was incorrect thus the wifi didn't work

layout, and a lot of accessibility to different services like laundry and the pool opens at 8 am and closes around 10 i believe

great location. friendly staff. bar area was nice as was the bartender.

accused me of making up a conversation i'd had with one of her team regarding a late check out

wifi is fine

loved the spa tub and the comfortable bed. the location was perfect.

bed and blankets were ultra comfy. colorful rooms. not your typical hotel room. spa bath.

the bed was very comfortable, the room was clean. the spa bath was appreciated ud83dude0a

loved having the different areas for all of our needs ( eating in, cozying up by the fire and spa bath)

we had our own spa bath in our very spacious room and it was great

the wifi connection wasn't good.

they accommodated us with our early check in and kept our bags while we explored the city more before our late flight

they also accommodated my early check in request with no hesitation

very clean, efficient room service

friendly and helpful staff, i was able to have a late check out very confortable and quiet room, great wifi very clean good breakfast perfect

my kids had a blast burning off energy swimming

great breakfast options and having room service option for

food on site qoth kids under 13 eating for free

maybe offer guest free drink at the bar at least.

on top of that, great amenities, especially gym and swimming pool at 15th floor

we enjoyed their bar service and had very good sunday brunch

ll was corrected at check-out)

more comfortable seating in living/lounge area. greater variety menu for room service.

loved how i felt like a queen, with the room service and the phone calls being picked up immediately

enjoyed the bar and bar staff

very poor wifi connection

not very proper for familly and specially kids however all staff very very friendly and best

i also loved using the gym they only thing is there wasn t a bathroom available at gym so you have to go to your room if

room service forgot our order one morning

room service was good