the pool was delightful, and our room was immaculate with all the necessary amenities

wish it had spa areas for younger children

comfortable, clean rooms, good breakfast choices, free parking

the breakfast is very good too with breads, cereal, fruits, hard boiled egg, yogurt

great view during breakfast, spa was amazing!!

liked the breakfast, i liked the fact the my parents who are above 65 years were given ground floor room

breakfast was good. location is good too.

receptionist was very friendly, the room was clean, and the breakfast was delicious with a nice variety

no cheese or vegetable at breakfast

breakfast menu

very spacious rooms and comfy beds. the free breakfast was amazing!

clean, great breakfast, nice staff

great staff and nice pool

too many kids up early making noise. i was next to the pool.

too many kids up early making noise. i was next to the pool.

close to shopping, had a restaurant on site at a pool in the gym what’s convenient.

clean comfortable room and hotel. the gym was also well maintained and equipment was great!

gym was excellent and the hotel clean and efficient.

water in the swimming pool was cold

only one elevator was working at times and very small so had to cram inside with the kids and other people just to go downstairs

pool out of order

good emplacement - good parking . easy access - good greeting .

all in all it was a nice place to stay with kids

drunk people partying all night next door, about thirty kids playing hockey in the hallway late at night

no breakfast, no pool, should have got discount

breakfast, room and bed all are good stuff.

hot breakfast

parking breakfast was excellent staff was friendly bed was comfy just off the highway, easy to get to

breakfast was tastsy

bring back hot breakfast or more choices

breakfast was excellent. lots of parking.

) - hotel has a small gym and an indoor pool - a variety of small restaurants between 5 and 10 min drive - late check out

parking was ample and the in-room wifi was excellent

the breakfast was delicious!

at this hotel, especially when you have work meetings and deadlines to meet given that even your wifi was problematic

bath robes, bar fridge, hot tub, fireplace, lots of towels, kind size bed what not to like?

breakfast was lacking and could use some enhancing.

knew mini bar wouldn’t be but luckily we noticed in time

the pool is quite small and was crowded.

looks luxurious, staff was friendly and the panio bar was a great meeting place!

the pool, the quiet location, how close it is to many stores and restaurants.

when i asked for extra (2) got only one and the same one that they give at the swimming pool, small and not soft

rooms are very small and poorly cleaned it has dust everywhere, the pool is icy and the spa is not hot at all and is very dirty

claasy and comfy! loved the mini bar options-original

and an odd and awkward shape and with kids jumping in you really had to watch them

just perfect, location is great! restaurant and bar choice make it a must.

was very nice but staff at check in were extremely unfriendly and the early check in that had been pre arranged as we had to be at family photos for a family wedding was

longer quality towel for the pool

it has a lively bar

no lights in the swimming pool room

nice gym

top terrace restaurant and bar was great overlooking montreal landscapes, the food and service was excellent and night life

comfortable room and nice gym

thank you to mike for allowing us to park the trailer

this is not an extremely high-end hotel, it features a heated pool that was very comfortable

stay, but the pool was broke so it was one of my most important thing when i booked

nice large comfortable room. large gym with well maintained equipment. large indoor pool.

was very crowded when we arrived and there was no parking space to park my car

room was large. lots of parking. breakfast was excellent and reasonably priced.

very clean and comfortable. staff was friendly and breakfast was good.

noise and needs small table and more chairs to eat in the room cause i was told not to eat in the kitchen even though there was no people in the

pool was a little cold and hot tub was a little to warm.

the room is a bit small but cozy. breakfast is good as standard.

the pool/hot tub and gym areas were also kept neat and clean

but at novotel, they gave us an egg and cheese sandwich, a juice, a bar and a nice coffee

affordable. free parking.

small gym.

close to most of our family and the new parking lot security system gives us peace of mind

with refrigerator, coffee maker, large lcd television, and fast internet - very nice whirlpool spa and heated indoor pool and fitness room

the little kitchen is very practical as well as all the room furniture

shower, kitchen and floors amazingly clean

comfortable beds, full kitchen amenities, clean overall

shower is spacious breakfast is included worth it

there's a lot of stuff you need in the kitchen area

received a bag breakfast which included orange juice, yogurt, muffin, cheese, fruit and granola bar

updated decor breakfast pool great for families

place loaded with little kids coughing, sneezing etc all over the food, tables etc

room was perfect for us and for doing business location good as well pool and gym were lovely

pool and gym were great

just had to wait a little while for the shuttle at the airport!

we used the shuttle service to avoid driving to the airport

the indoor pool is big - even has an aqua slide for people with children

it was fresh, clean and comfy! and the shuttle too! given an early check in; no hassles.

friendly bilingual staff, nice breakfast, clean and spacious room. great overall value

one of the best residence inn breakfasts i've ever had.

hotel feels very new, modern and clean - friendly staff - great facilities

we loved the free shuttle from and to the airport and liked the distance away from the busy airport

well equipped suite, comfortable bed. enjoyed the pool and hot tub.

hotel feels very new, modern and clean - friendly staff - great facilities

very spacious clean, quiet room, wake up call, restaurant and bar on site

hours for restaurant and bar not great and would need improvement to be a real business

convenient location, restaurant and bar on site, beds decently comfortable, great value.

needed a fitness centre

also, don’t advertise a fitness facility when there were only a couple dbells and the equipment looks like garage sale

kids like the swimming pool

loved the fancy coffee maker in the room and pool area was well-maintained

that the hotel could've controlled, but the swimming pool was full with young kids during our entire stay

the customer experience (check in/out, cleanliness, airport shuttle) met my expectations (+)excellent dinner, bed was great, clean, shuttle service was excellent. (+) ensuring my shuttle arrived on time and helping me get a great cup of coffee before i headed home (+)told me what to do and fixed the issue right away, everything else went pretty smooth with the shuttle and timing (+)staff that made sure i would have a shuttle ride to the airport, even though i had to be there at 2 am for an early flight (+) the free shuttle to the airport was convenient and prompt (+)staff at the buffet, front desk, and the shuttle bus were all exceptional (-) al;l else was great, and there is free shuttle from and to the airport (+)free shuttle to the airport convenient location nice and clean rooms (-) they advertise that the shuttle comes every 15 minutes to the airport

as soon walked into the pool area my kids and wife coming paint about their eyes started to hurt

very new and clean hotel. pool was nice

to many other ihg hotels ive stayed at, this was on par with your typical hotel with a bonus own kitchen

no airport shuttle at night.

staff was very friendly and welcoming, the size and cleanliness of the room the facilities, the pool was very clean and warm

the breakfast was delicious with a variety of fresh options, and the staff were incredibly friendly and

1- the tv was old and can not connect to wifi, cleaning= we were four people but there were not enough shampoo and soap for all of us

free parking

free breakfast buffet, free parking, clean room, and friendly staff

room service clean and refresh the room every 3 days only

mited

no pots or pans to use in kitchenette

furniture, the kitchen area and the bathroom was clean however the bed sheets did have some questionble stains

2) there is a kitchenette but no single fork or spoon

main reason i selected this hotel was due to the kitchen and the price was the lowest for a hotel equipped with a kitchen and 2 beds

our room had a kitchen, but no utensils, we didn't need it, but it seems like you have to travel with your own

near the airport, free shuttle

advertised they have a free airport shuttle, but don’t

sevice, great hospitality with all staff, good shuttle service, and very understanding and flexible workers at the reception

do not trust the shuttle time. if you are in a hurry take uber or taxi.

bed was nice. breakfast was awesome. free airport shuttle is always nice.

people and they had a nice little gym with prime video to watch something while working out

the parking is private and free

easy access location, parking availability, big room and comfort bed, laundry s room

the gym must have been near by as well because we could hear someone on a treadmill and feel the floor

parking is available

the pool is very warm and nices

cleanliness and the gym.

asking for blankets because we got a suit and my kids were going to be on the sofa bed seemed to stress the staff out

our expectation pool should be opened every day but it was not, my kids were not happy.

like the older design being built around a courtyard and pool, but with rooms redone, it looks really nice

wifi is worst

room service was available

great service at the bar and breakfast was very good

breakfast was not included, also the price is a little bit expensive.

from the free and good shuttle, easy check-in/check-out, clean room and super comfortable beds

said on line that there was airport shuttle and it was not available. had to take a taxi.

i wish we had been able to take advantage of the included breakfast but our plane was leaving too early

e hardware for the hooks was on the wall), the piece that hides the hardware for the bar in the tub wasn't in place

clean and comfortable room and place i’m so happy to stay there my kids very happy really thankful for the management and

the room is very clean. breakfast was good and kids love the food

free airport shuttle and very friendly staff

, bar and restaurant); we just made it under the wire to catch a meal before the bar/restaurant

to airport, free and frequent shuttle, restaurant open late, good food, friendly staff, lovely room complete with keurig

shuttle from trudeau airport, located relatively close to the airport, restaurant and bar on-site, server in the restaurant was a delight

also, the hotel did not have room service available

the fishes in the lobby are a good attraction for kids. free parking is available.

clean, well place, shuttle for airport

shuttle - placed my name on list at check in and was told to be there 5-10 minutes before the hour

breakfast served in plastic plates

hotel is needing major renovations, the bar is awful, beer selection bad, wine tasted off

very nice location close to everything. did not have breakfast. room very clean. friendly staff

no wifi for my entire stay. i had important work. could not do anything

unfortunately it was disappointing. the only good thing was the location and wifi

free parking

parking facility, location.

did not provide bar of soap for the shower, only small a small tube of gel

was kind of far from downtown but close to metro stop, pool looked to be closed for

hen at 5am again :-

free parking, wifi, clean and modern hotel

they have cable tv which makes my kids busy.

kids hockey tournament. elevators were playgrounds. but hey!!! i was a kid once too. haha

location , bar , staff and gym

desk didn t explain the status of the hotel until asked each time about restaurant or pool or room service or anything else

the pool and gym were closed

mostly pool for kids, they enjoyed it

room size, kitchen, comfortable beds, parking

out of the four stand up laundry washer/dryers, two washers and one dryer were in working order, all others were out of

loved the ambiance, the kids loved it too

much, kitchen could have had a few more pots/pans

they didn’t have towels in the swimming pool. i had to go back wet to my room.

more privacy with the pool and gym

pool and fitness facilities

swimming pool was and gym service extremely good

no room service! a bit of miscommunication in the procedures

took a long time until somebody picked up the front desk phone when called from the room, and no room service

room was a great size for three adults. staff friendly and helpful. really good gym facilities

breakfast at the bar felt short staff

the sauna and pool were closed for maintenance

the gym was great

the gym was very good, and the pool looked very nice although other people were using it

the pool is small and gets quickly crowded rooms need more dusting/

reception area and very kind staff, the room with a modern style and fully equipped kitchen

pool water could've should've been warmer and

very friendly staff, nice breakfast, clean and large rooms.

friendly staff, good breakfast

the gym, though small, was more than adequate for us, and convenient right across from the

breakfast for kids is very very limited, and if they want the buffet, they have to pay a full adult price

great shuttle service, very comfortable beds and friendly staff!

for breakfast buffet, even for kids

free airport shuttle

pool was fun for kids

on site gym..recommend swipe key entry as kids in using equipment. could pose safety risk

the breakfast was very good

the smallest gym possible and small pool and breakfast ends at 10am , if you get there at 9

the pool is great for kids and warm

also when i got my room service order, the bread was a bit dry and the fries were a medium temperature

gym, spa, pool and jacuzzi also great

the staff very pleasant and appreciated that, unlike other airport hotels i checked out, the bar / restaurant was open until 11:00pm and so i was able to have a drink when i arrived

good choice for breakfast

if the room service can be available all night, that would be great.

ar bar or elevator, more noisy)

convenient to the airport with a great free shuttle service. great bar and restaurant

no room service.

granted a late check out, which was very welcome.

room service made a pathetic mistake by not replenishing supplies in the bathroom we arrived after

using another hotel's shuttle, therefore having to cross the busy streets, with luggage and kids

lady at check in didn t know of the kids program

good location. large room. kids liked the pool table.

friendly staff, convenient location, airport shuttle, easy to get snacks and ice.

great rooms and nice pool for the kids

no laundry on site, pay an extra 20$ per day for parking, a little complicated to get here !

room was great clean, tidy, comfy bed and the offer of late check out was great, close to airport

close to airport with frequent airport shuttle. friendly, accommodating staff.

very close to the airport and free shuttle bus service.

of the room , no explanation we arrived friday aug/27 /2021 they did not explained anything how laundry service works, we went out all day saturday came back in the evening our room was not clean

good to have a free shuttle service

hotel bar always closed by 9:45 / 10:00 pm i would have enjoyed a drink but it was not

nothing about the hotel. the shuttle service was a bit dodgy.

the same priced (actually cheaper) hotel we have got in toronto, you don't get any swimming pool, fitness room

shuttle to the airport was on time and driver was friendly and helpful

is very close to the airport, and they have a shuttle bus

the indoor pool is next to gym, cozy and good enough for relaxing or playing with kids

pool/workout room was great too

they have a pool and a gym with enough equipment to get a good workout

airport shuttle

breakfast room

parking & breakfast included ev chargers pets allowed

staff were incredibly supportive, both at the reception and during breakfast

they had good breakfast and a fairly well equipped gym

clean place, new furniture , comfy bed and pillows, breakfast was pretty nice

breakfast due to early international flight

breakfast was good, a good selection of food, rooms clean and modern, staff friendly and helpful

clean bathroom, clean bedroom, breakfast, vending machine options, shuttle service

there is a kitchenette but absolutely no cutlery , no plate - i guess the hotel wanted me to go and ask the

staff allowed a late check out then stored my luggage so that was nice

free parking

hotel, loved the indoor outdoor pool

staff was amazing and very helpful. kids loved the pool.

staff was amazing and very helpful. kids loved the pool.

the renovated bathroom. room service until 11h00pm.

bed, friendly staff who were able to accommodate our early check in

sit in the park and enjoy watching kids play, bikers in the park

the first floor inside rooms would be ok if people had kids, except room 145

wifi was a little weak in the rooms. also a lack of plugins to charge devices.

hotel advertises a bar and evening meal capability

the spa bath in the bedroom was very sexy

hotel room but also has small kitchen which is a plus

booked a king room, upgraded to executive suite! large jacuzzi, cold ac, full kitchen.

at 8pm and told our rooom was not available and instructed to go have a drink at the bar downstairs

large comfy room. kitchen was a bonus. all the staff were wonderful, friendly and super helpful.

room service from the magnificent restaurant downstairs was a highlight of our stay

the bed was extremely comfortable, the room quiet, the breakfast excellent (croissants are baked on site) and the restaurant is top notch

breakfast

great and delicious breakfast

complimentary breakfast was okay, but a nice addition if you are on a tight budget

also, there was parking underneath the hotel with an ev charger, which i needed

i also appreciated the well-equipped and aesthetically pleasing gym — a great bonus

first, we had called in days before our arrival to ask whether early check in was possible as our flight landed in the city early

we also took advantage of the access to the spa (thermal pools, cold plunge, sauna, steam room) at the nearby annex spa (only $25 cad)

did not get to enjoy the spa & gym but the king suite was gorgeous

too bad the spa is a 10 minute walk away and not attached to the hotel, in the cold weather it makes it less

kitchen closes at 11 along with reception

pancakes with quality syrup and more options to choose from (buffet breakfast ) self catering kitchen with a 3 course meal vending matchine

it's close to most tourists attraction places, very clean, staff are cool and they also offer laundry services at affordable price

a very clean kitchen and common areas

there are laundry facilities but on the day i wanted to use them we were not allowed access as the staff had

went in, but the neighbourhood was a bit seedy, there were quite a few panhandlers and squeegee kids around the

the staff were super nice. the wifi worked.

better bar hours

one of my kids was sleeping so i could not change the room

room service awesome, the gym great with beautiful bathroom and shower,nice bar and brunch was excellent

amenities were nice with the hot tub and gym being used both days

there was even a swimming pool and a small gym

having the pool boy stare at my wife was a little weird, but so would i

expensive. limited vegetarian options for dinner. laundry service not impressed and overpriced.

nice big room and kids enjoyed the pool

plus a swimming pool and laundry facilities on the penthouse floor

the pool could be cleaner

the kitchenette had all the dishes pots and pans toaster and coffeepot, were provided

the pool was great

lovely pool and deck area overlooking mcgill campus and mount royal

in the room could not be opened - in the bathroom, there was cleaning staff hair everywhere - the gym has old, defective and badly maintained equipment - the gym is not

location lovely staff small gym was perfect for a short stay

on the ground floor were so dirty - no water in the shower until maintenance fixed - i asked for early check in and was willing to pay extra but staff didn’t bother to try and help when i could

t maybe that is more of a four star thing), a luggage rack in the room, anything in the mini bar (we thought there might

the hotel is not the newest or best equipped ( although the gym has all you need to get the day started) but man i can te you the service and staff is amazing

wifi needs upgrade for a faster speed and availability

extra charge for wifi was quite high, but it worked well throughout our stay

wifi surcharges - anything over 3mb you get charge $12 cad should be more in line with other hotels

also, food at the restaurant and room service was

the gym access 24 hrs was a plus

they accommodated us with our early check in and kept our bags while we explored the city more before our late flight

friendly and helpful staff, i was able to have a late check out very confortable and quiet room, great wifi very clean good breakfast perfect

due to covid-19, the breakfast is pretty basic and is served in a paper bag to go, but there is a dining area with free

very clean, efficient room service

wifi was strong

wish the lobby and bar had more character. you cannot put anything in the mini frig.

loved how i felt like a queen, with the room service and the phone calls being picked up immediately

eb 9th 2023 breakfast)

gym is really small and lacking equipements for a 5 stars hotel,you can't get a good training in

gym was small, but adequate

were uncomfortable, swimming pool closed, unfortunately i promise my kids to swim and they were excited about

pool is an awesome bonus and 12pm check out is nice, they let us stay even later since our kids were enjoying the pool so much

have 3 kids and it would have been good if the offered us a cot for my 14 years old because we stayed in 1

gym is a hotel gym but i'm impressed they have a cable machine and a leg press

t took over two days of back and forth to get the proper wifi password for me

heated toilets, room service, bath products

showers and toilets and bedding pool bathroom beautiful lobby

exceeded our expectations on every aspect: personal service,accommodations,pool,spa,and fitness, bar and dining

montreal exceeded our expectations on every aspect: personal service,accommodations,pool,spa,and fitness, bar and dining

one interaction with host at the restaurant/ bar on our first evening