we didn't like the speed of the wifi

parents were not looking after their kids

the breakfast was pretty good. free parking definitely good . the staff were phenomenal.

big suite/room - staff even added a roll out bed sumptuous breakfast, free parking

breakfast was good

no indoor pool

not being aware that i had late check out and opening my door with their own key before i had a chance to answer the door

it was clean and friendly staff. also allowed me to have a late check out due to my late flight.

the breakfast was excellent. appreciated the laundry facilities.

clean, comfortable and quiet room with a great breakfast buffet

we were given a complimentary breakfast which was lovely and the free shuttle to the airport was great

to boston airport with a free shuttle - uno restaurant was conveniently next door with good food and good prices

beds, bathroom and airport shuttle

bar in lobby 5pm-2am - music uno restaurant 15% show

great location next to strip mall fast food 15 mins away from encore casino perfect location.

loved the pool and location

hot breakfast was so comprehensive and good

their free huge breakfast and friendly staff are amazing.

check-in, very good (included) brakfast, clean and big rooms, shuttle service 24/7 to the airport and the metro, swimming pool, smiling employees, free parking

pool closing hours pool towel are small. room tv could be a bit larger

the pool for kids

the shuttle driver for the airport was very kind and considerate

& the hotel offers nice pool & small workout space free airport shuttle

nice sized indoor swimming pool, my kids enjoyed it

room keys didn’t work twice and i had to go back and forth to check in, scheduled 5 am airport shuttle and found out at 4:59 am that the shuttle is full and there’s no space for me

the price of drinks at the bar was way too high for the value received

also the lady who tended bar was superb

close to the airport, nice rooms, super comfy beds, bar on site.

pool being open was not listed when booking.

fitness center updated rooms fireplace

the laundry facilities could do with more machines

would have been nice if the shuttle made an automatic stop at wood island on the way back from the airport, as visitors from

the swimming pool, gym and the free breakfast.

the pool wasn’t working

but bkfst was very slow coming from the kitchen

the staff offered use of a pool across the street, but bringing 3 wet kids across the street in the freezing cold wasn't appealing

the kitchenette was well stocked

the breakfast was a little iffy, but to be expected with the times right now.

i liked having the living room/ kitchen with an second tv

air conditioning seemed to be at just the king suite room and not in the living room/kitchenette

spacious lobby, dinning room, and pool

the bar tender on the day we checked in didn't appear friendly but may be that's how she is.

loved the snacks at night, bar in the hotel

had gym and small pool

breakfast aqequate if rather chaotic

i loved the gym, where i worked out twice during my stay

the convenience of the full kitchen was really nice

plus free airport shuttle n breakfast bar i paid for n it was great

modern new hotel. nice breakfast. good gym and pool

king sized bed, large room with kitchen and breakfast, as well as shuttle.

good location for connections to the center with transportation, good breakfast, good gym and

we enjoyed the buffet breakfast the swimming pool and the gym

know it's hard to keep up with the cockroaches that we seen in the kitchen there was only a few but there was still in there and i didn't say anything but it was very

comfortable living area with little kitchen for a nice 3 day stay

folks hanging downstairs at the bar and bartender very friendly

but my dad likes to work out in the mornings and the gym was closed our whole stay

close to airport restaurant and bar on property shuttle service

early check in helped and the warm beautiful indoor pool!

free breakfast

great location, rooms were very nice, great breakfast, free cookies

super clean hotel, excellent breakfast and staff was on point.

room service didn't clean our room, we called the front desk and the person was like well it got

policy and still took our money and did the booking we drove 10 hrs and wasted another 2 hrs with kids in the lobby stay

the kids doing cart wheels i. the hallway until 1:00 am.

the breakfast used to be much better and there s no longer room service also the restaurant opens at 5 only until 10

excellent staff, very clean, great gym and nice pool. good and regular airport transfers

early check in

nice new hotel and good gym. great shuttle.

shuttle was ready to go at 3:30am and got us to the airport nice and quick

big quiet rooms, good well equipped (for a hotel) gym, small pool but looked good, staff excellent

the facilities the gym the heated pool

towel bar kept falling off the

pool

no laundry bag

none of the facilities were open due to covid so i am not sure about restaurants, gym, pool, etc

we really enjoyed the bar and pool

the pool are was not clean

the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

the location from the metro laundry facilities rooms in itself quite big and comfortable

was easy to get to, clean, pretty, decent pool area for the kids, and the staff was very friendly

this hotel has beautifully clean rooms, a great gym, comfortably warm indoor pool, a restaurant and bar down by the lobby, and a nice selection of snacks at the front counter

no room service, although the restaurant can

they let us have a late check out and that was super appreciated after our long trip as we got to sleep in

hotel does not have room service, the staff said we had to order from outside like grubhub to eat

shuttle was great property was clean and quiet

ordered room service and we tipped because it doesn't say it's automatically added to the room for gratuity

beautiful rooms, casino and amenities on-site. free parking.

cleanliness, food options and casino size.

they upgraded our room because it was my birthday, we had a small issue with room service but called the concierge and they were apologetic and went above and beyond

staff was incredibly, room service and food was fantastic

pool hours

freeway, close to davis square (with free shuttle to the t line there), free parking, very good breakfast, nice linens, good bed, refrigerator, suite great, and last time

hotel is 5 minutes from our kids' house has free breakfast, free indoor parking and free wifi -- all worth good money in boston

breakfast included, comfortable beds, room was well maintained, nice big tv, excellent shower, gym and pool areas were great

room with living area extremely enjoyed it with my three kids the indoor pool was just a perfect breath everyday after the breakfast for the kids to have

the staff was so accommodating especially breanna she was wonderful for our request for an early check in

was so complete and good and the staff in the kitchen was very friendly and funny with us

hads a nice size hot tub and inside pool

room size, staff and breakfast offerings

breakfast buffet is awesome. room was excellent for 5 persons

they said our king room wasn’t available but she made a plan, after a very long drive with kids i would have preferred a smooth check

everyone was so friendly the only negative was we were traveling with five kids and the pool was closed we had the option to use the pool next door but that was a cold walk

breakfast was very good with friendly staff in the kitchen

the suite was great for family's. great breakfast and comfortable beds.

down a little , dirty walls & some things were also dirty in the kitchen

that i found out that they do have a pool and fitness center

new and clean, nice pool for the kids

cleanliness and customer service and location. nice early check in with late check out is great.

woke in the middle of the night by emergency alarm and other guests. screaming kids.

the kids loved it

breakfast during covid was an unexpected bonus, since many hotels are not doing this

the pool and customer service that my kids received

wish pool was heated

didn’t get to use the workout room and swimming pool, see kids enjoying a lot

pool and complimentary hot breakfast

quick booking and check-in. great price. friendly and helpful staff. lots of parking.

booking so the stay was amazing the staff was great even though i didn't attend the music and bar was great vibe you could hear through the hotel but it was a good

pool and the view of the lake was excellent

was clean there was enough parking

their ad, breakfast was included

shuttle; free breakfast; quick elevator service; front desk well staffed and friendly; coupons for local

great help with shuttle-and directions!

had a nasty smell of weed, which is very uncomfortable, especially when you are traveling with kids

slightly run down, the gym had some broken equipment.

plus to add they should have a bar or something,maybe an arcade,i have lots of grandkids and sometimes when your in a inn,hotel or something kids should have something to do

and the gym is nice

site bar prices were extremely high

everything was great and the late pool hours was perfect.

early check in made it possible to get lots of rest after several nights of little to no sleep

the bar was also a great place to watch the baseball game

didn t offer free wifi

the bar was never open in the entertainment section.

hard time with the wifi.

great local shuttle service to local restaurants and stores

the gym could be better

the gym was spacious and well-equipped, making it easy to stick to your fitness routine

a shuttle schedule would be helpful

the hotel had a nice gym and pool

my convenient wakeup call and shuttle service

breakfast box was given for early flight airport shuttle was available to reach the the airport for

no bar soap in bathroom. that s it. easy

pool closed but gym was open. didn't make sense. my kids wished they could sw

upset over the marijuana but because i had children with me it very upsetting that i brought my kids to a hotel that allowed drugs

nice pool, nice outdoors sitting areas

not sure if she only wanted to tend bar and not the tables or maybe it was my kids but she was annoyed

even the casino no longer charges

pool definitely and beds are so comfy

restaurants, bars, casino, td garden arena within a 10 minute drive

the accommodations, breakfast, and gym.

perfect spot for a family, hotel has a game room and pool that is outstanding.

in a good location hotel was clean had a kitchen in it so saved some money that way and did not have to eat

the pool was nice and clean, towels were provided

room was exceptional, very clean and loved the surprise of having a kitchenette in or room

the pool was ok

the pool and gym were stocked with clean towels

nice bar inside

pool wasn't open

pet friendly an has a nice working pool

and spacious room, nice amenities, great decor, huge flatscreen tvs, great fitness area and laundry facility, good size indoor pool

breakfast was good not great

the shuttle driver is a kind gentleman and the restaurant and bar staff a delight

attached to the airport was amazing for an early morning flight with kids - also close to south

accommodation, comfortable bed, good restaurant, frequent airport shuttle, competent, courteous, professional staff

proximity to airport, gym, airport shuttle

the service at check in and at eh bar was excellent

heated pool for the kids

kitchen in room could do with an update. parking a bit pricey

great breakfast. great staff. amazing room and view

room had a great view and we were very pleased with the kitchen in the suite featuring a full sized fridge

breakfast was great and complimentary...all servers were welcoming..so kind

had asked for early check in, not only was i accommodated , upgraded and even received complementary cocktails

excellent location, overall very nice rooms and gym facilities.

during covid most amenities are not available

requests were made for a refrigerator

great gym facility

wish the breakfast had toast, but this is so minor

breakfast had few protein options

location was good and the room had everything me we needed, even a small kitchen/ bar

very clean, great breakfast, great pillows!

hotel tried very hard to let customers have a nice breakfast during this time

we also used the laundry facilities, which were well kept and had complimentary travel-size laundry detergent and

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory for us lady said we had view of ocean

bistro bar for dinner and breakfast makes it very easy to eat and not have to hunt down another place or

my kids got a room with a glorious walk-in shower and i got stuck with a tub that was raised

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory for us lady said we had view of ocean

would love breakfast options/cocktail bar earlier than 5pm

parking should be free. expensive bar and restaurant. no draft beer.

liked the location, facilities including the gym and games room and free laundry for guests

did not have breakfast; we had brunch after we were offered an early check in

you so much for the early check in availability

loved the gym

gym is really poor

room was super comfy and was nice to be able to access a gym too

small but good gym

the gym was well-equipped, and the hotel’s location was perfect—just a short distance from the city

very friendly staff, breakfast was fresh and good.

once we got to a place for food, the kitchen just closed (of which hotel said kitchen would be open until 1 am) & couldn't be served

nice hotel, excellent design, excellent location, we were granted early check in

denied request for early check in which also was a n my confirmation i had to tell him to stop saying no

no kitchen

laundry facilities a big bonus

suite size accommodation which includes a full complementary breakfast and access to huge lounge, gym, and friendly and helpful employees

if you are sporty there is a small gym here and it is well enough equipped to get a proper workout done to keep you ticking over so

complementary wine and water and the breakfast was great

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north end, faneuil hall,

they do not have an on-site gym, you have to pay for a workout at a nearby gym

fast & early check in, location to td garden

very nice staff, clean room, gym

every sports bar around the area packed after a game

the gym was alittle small not all equipment worked

loved the scooter and camera for kids

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

the bar closed too early, particularly on the weekend

the kids really enjoyed the back elevator for access to the cambridge mall

gym is a little small

the breakfast was also a nice bonus

gym could be improved. but otherwise very good.

bar wasn’t cozy & intimate: does not take advantage of the view and location

bed size, double beds are not for couples, kids ok. i thought they were queens.

our kids loved the view of the airport from our room

the view from our room was fantastic and the food and service in the art bar was excellent

i like the location the river the furniture the gym the pool the starbucks coffee

were extra comfy, the kids loved the view from this he room and the chocolate chip cookies available in the foyer

gym and pool were awesome and loved how easy it was to just walk across the street to the mall

breakfast was amazing. and didn’t take too long to arrive. kids menu was especially good.

friendly staff. nice bar and environment

we used the gym a couple of times which was also excellent

ev charging in garage next door

gym

the staff was great and the restaurant and gym were excellent

there's a restaurant and bar attached that had great deals

i did ask for a quiet room so i'm ok with that but i was right next to the gym so that door opened and closed a

room service dinner was delicious

luggage facilities and late check out

i liked the free late afternoon leomanade in the lobby

order wine to my room one night, you can't actually order from the waterline and the selection of room service wine is horrible and expensive

temperature in the gym was much too warm

location - room location - room service

the bar and restaurant was just as good

bar could be quite busy with two tv screens showing both baseball and ice hockey at the same time

this is an adorable hotel. the bar is fun, walking distance to everything, and comfortable beds.

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

fantastic location and the staff was great offering an early check in and late check out

no breakfast bar closed which was very disappointing

they have a nice bar that has been closed due to covid

we have small kids so when

location and price, gym availability.

the hotel bar is great for a glass of wine at the end of a stressful day

location on beacon hill is amazing!!! cozy appartments. pool is a great option as well.

covid restrictions....no gym...no pool...no restaraunt...

room service, took over 2 hours

with crib they give us the most noisy room ever the were partying so if you are a couple with kids just find something else is a crowded place, nice for

room service was great

the staff were welcoming and friendly, and the food served through room service was delicious

room service ends early

they got us into our room earlier and waved the additional fee for early check in when they saw i was traveling with my baby

he was great with kids too

we were able to get early check in and late check out

gym was well equipped

accomodate my request of late check out (just 2hours beyond normal checkout time)

nice bar and friendly staff

great location! central to everything. good gym facility.

coffee bar could be a little better

gym was very good

very nice gym to relax and a awesome chimney in the

waited at the bar downstairs for about 10 minutes, completely ignored even though there were less than 10

the hotel gym and spa looks new as if it has been refurbished

pool, gym, room

has the world class gym in my opinion

the spa was completely shut down

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

they also treated my kids exceptionally well

the room service was excellent.

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

and of course, the kids loved the revolving door

what i like best is the cleanliness, decor, room and room service, staff, hotel is lovely.

the best part was the bar lounge, great food drinks and bartender.

great staff. clean. smelt nice. nice bar / gym area

part of town to walk around right across the street from boston common and beantown grill and bar right next-door that has fabulous food and drinks and the bartenders and staff are amazing

i also used the fitness centre which was very good

we used the fitness room and ate breakfast at the hotel two times

perfect location,good bed,good wifi,good staff

was very professional, friendly and accomadating from the bellman to the spa assistant

first up, i got a free upgrade on arrival i requested for late check out and i got it

staff from check in, to room service to housekeeping were exceptionally friendly and helpful

the bar is amazingly great- service, food and drinks

however, i did order room service on one occasion and the unknown female who took the telephone order but didn't create

also, we arrived early in boston and kept trying to reach the front desk to check in early check in options - never

breakfast superb. location excellent. staff lovely. we had a great stay all in all.

items as room has a fridge and almost forgot, state of the art tv and comma system, no paying for wifi in room etc

sold out so no early check in, this particular property has stairs in the front that makes it difficult to get to

gym was adequate

the bar and breakfast area pleasant

good facilities (gym, laundry room) and the staff was super nice and helpful

laundry room was convenient

very friendly staff, allowed early check in. breakfast with plenty of choices.

gym could be better equipped

for a hotel that big, it should have a bigger gym

o racks of dumbbells, squat rack, lots of cardio machines etc)

room service is good

room service was excellent. i loved the burger!!

thought the restaurant and bar was not to the level of the hotel

the indoor pool was a good size and they provided towels

excellent room service meal

check in, gym, bar

breakfast was good. lots of choice and well cooked.

hotel was beautiful, the rooms attractive and breakfast was fantastic

we stayed in a room with a large kitchen, but there was one pan, no cooking utensils

the nighttime clerk was nice when ice machine was broken he was prompt with getting us some kitchen

great value but does not have a full bar and only a small evening restaurant

we brought a group back from dinner on a sunday evening and the bar was technically closed

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

kids obsessed with robot room service

far as i could tell) and you could kinda see into the

no drinking water or tea coffee facilities or menu for room service

i wasn t aware, for room service i had to be going to the bar to pick up the food order each time

the roof top bar was very cool loved the ski look

could have had a proper gym

ordered room service once and it was

option, room was not ready for us as a family when checkin in late in the evening with tired kids

no room service or vending machine for a late night drink

the hotel staff 100/10 *claps* also let me late check out which was great for me

room, swimming pool for kids staff and valet were great

gave us an early check in a full 2 hours early

wish room service was available and there was an incident with not getting our laundry back on time so that led to some stress

no laundry service

from the service when we checked in to when we had dinner and breakfast was phenomenal

room service got every item on my dinner order wrong

only room service

foyer bar closed sunday evening on a holiday weekend

great hotel. looking forward to the return of the mini bar when checking in at midnight.

during check in

stay, nice clean room, great air conditioning, awesome selection of breakfast items

clean and updated everything felt. availability of laundry services. kitchenette nice amenity.

booked for the pool, but the water was cooler than bath water and a bit too cool for me

pool, hot tub, shuttle, breakfast, very clean

our room was so clean and well appointed with a kitchenette that is perfect if you choose to make a light meal or warm up leftovers or just enjoy

loved the kitchen & aesthetic of the room

comfortable room with two tv’s and basic kitchen

i missed vegetable options for breakfast.

great rooms with little kitchen. plenty of space. excellent staff. very friendly and helpful.

amazing, hot breakfast - so much choice