the pool was smaller than what i thought, and there was no staff at the bar in the afternoon.

the breakfast was very good, the staff dining room, big and clean room, free parking, the gym.

really nice breakfast buffet, modern and clean decor, gym

checking into the front desk was very easy also i requested an early check in and they didn’t hesitate to help me out

gym - people kept coming in to take water from fridge, post work out there was none left

airport shuttle, hot breakfast options and a gym

pet friendly with no pet fee

bed was great! we loved having the shuttle take us to the train station.

shuttle; free breakfast; quick elevator service; front desk well staffed and friendly; coupons for

the gym is also small and don't have enough facilities

there is a bar service at the start of the evening

is a big deal with traveling with kids

woke in the middle of the night by emergency alarm and other guests. screaming kids.

the reception was really nice and spoke my language), comfortable room, cool amenities available

woke in the middle of the night by emergency alarm and other guests. screaming kids.

understand it is a casino but my daughter

mini bar needs to contain a gluten free snack

room service was delicious

nice hotel kay in the reception is the best casino room size location wifi staff view

from the in room dining and the most comfortable beds, it is hard to leave and go to the casino, but, when you do, what fun and excitement that is

pool hours

a restaurant and bar would be a nice option but not necessary.

in the morning we were able to visit the gym and work out for a bit

the pool and shower then comfortable bed the breakfast was the best

the room was perfect and peaceful clean and the staff tending the front desk and bar were beyond exceptional

the safety bar in the bathroom was detached on one side and was constantly dripping dirt from there

the wonderful pool, kind staff, wonderful breakfast for my children and i.

breakfast not included

there was cooler but that was in the gym and not allowed to go there

no moveable shower head, no shower gel (only bar soup available).

no room service, bar etc

did not have breakfast; we had brunch after we were offered an early check in

the gym is big and has almost everything except roller skates and a stretching band

also a cleaning rag was left on the bar table after house keeping service

would love breakfast options/cocktail bar earlier than 5pm

the breakfast was good and was included in our room price with booking

haven't got breakfast becase was not included, the hotel is nice inside but with a bad feeling externally

staff, pool and gym clean , friendly staff and good food . ud83dudc4cud83cudffb

but my dad likes to work out in the mornings and the gym was closed our whole stay

early check in helped and the warm beautiful indoor pool!

air conditioning seemed to be at just the king suite room and not in the living room/kitchenette

variety of hearty & healthy from jars of over night oats (which i loved) to a taco bar, every kids favorite the waffle maker, eggs, potatoes,chicken sausage, yogurt and fresh juices and of

everything nice and clean! kitchen has everything

good breakfast

great front desk staff great bar tender

the room was spacious and the breakfast

good location for connections to the center with transportation, good breakfast, good gym and

were clean and a good location restaurant and bar downstairs full kitchen in the room all in all the fantastic

know it's hard to keep up with the cockroaches that we seen in the kitchen there was only a few but there was still in there and i didn't say anything but it was very

nice to have a bar with food open late in the evening

the desk, whose name i can't recall, called a couple of places for us to check on whether their kitchens were still open while we took care of getting situated

breakfast, service and clean room

location, great breakfast

the property was good, little old but ok. breakfast and people who works in the kitchen

hot breakfast was great

pool was nice but really for laps, not kids playing

room had a great view and we were very pleased with the kitchen in the suite featuring a full sized fridge

the kitchenette was convenient

i didn’t expect a kitchen

to what we wanted to do with two kids

the bar closed too early, particularly on the weekend

the mini bar was there but we had no way of checking the prices of items before using them which seemed

gym could have been a bit better

nice hotel they have a gym-mat in the room so you can do a bit of work out or exercises in the room excellent

the restaurant and bar were comfortable and the food was great

breakfast was expensive parking $47 a day unless you get a

i would have preferred that you offered a free breakfast with the price of the hotel room

wish there had been a hot tub in pool area. also pool temp very chilly

great gym, loved on-site starbucks and $10

great location, beautiful views! kids loved the gym and pool!

nice gym

good location good gym

gym was boring, like all other

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

very clean. full kitchen. comfortable. great staff. hotel in great condition

my large studio with kitchen and sofa separate from beds

loved the room and free breakfast.

can't buy a beer when the bar is open.

had $25 credit per night to use at the bar and the guy who was during checking in didn't tell us, the next day we found out

o racks of dumbbells, squat rack, lots of cardio machines etc)

there was no breakfast! no amenities! no room service, no housekeeping, none!

the gym is amazing

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

great gym and location! the t stop is in front of the door!

room was super comfy and was nice to be able to access a gym too

small but good gym

the have gym and bar/restaurant

gym is sufficient

the gym was perfect for a quick workout

nice gym, comfy room, super location

location was great, view was nice, convenient bar and food in the lobby

there was no room service, but that s because of covid, and couldn t be avoided.

room service was excellent, valet parking a park and the location was superb

upstairs hotel was empty went there to get away from kids and dogs for a day and noise upstairs was unsatisfactory for us lady said we had view of ocean

quiet, short walk to hospital, clean, also allowed us early check in. close to train station

bathroom for the hotel restaurant/ bar was downstairs & down the hall, not anywhere the

excellent, made to order, breakfast was included in the price of our room

close by a lot of pubs bar and freedom trail

no kitchen

we attended the red sox game (as we arrived before check in time), to providing a delicious warm breakfast

breakfast was excellent and tasted great

there were also snacks waiting for us and wine tasting at the bar in the evening

this is the cleanest hotel i have ever stayed in bar none. location, right next to subway.

location the friendly, professional and helpful staff the quality and variety of the breakfast entrees the large room with a very comfortable mattress the shower head and the hot

free water in the gym.

fast & early check in, location to td garden

the gym treadmills were out of service

we wish the bar had been open.

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

great bar and awesome room !

room service location and property itself is great.

the entire lobby is a bar and quite the social scene on the weekends

good price but with that comes partying kids in the rooms

the gym was terrible

the location was excellent (super close to amazing food), wifi was fast, and our room was clean and spacious (-)wifi (-)the internet and wifi service was horrible, but that seemed consistent all around the city. (+)queen double, it had two double beds in which was super for the size of our party, there was free wifi and the hotel was lovely and clean (-)information regarding wifi was confusing (*)very nice location. clean rooms. good wifi. walkable spots. (-)wifi signal as keapt going off and on (+) wifi throughout the hotel including rooms (-)could upgrade their wifi (-)wifi was very poor.

restaurant in the hotel is not working though, so they don t have room service

spa was excellent

staurant, bar, room service, etc.).

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

my experience with room service was very slow

have to agree every day to wifi whrn i examined the folio it says internet access instead of room charges which is frustrating

d brought it up to our room as there is currently no room service) and it was outstanding

the gym is open only from 06:00-22:00 wish it was open 24/7

if you are a hotel you really should have a laundry room

my kids love so much

we loved the pool! and it was a bonus to have free parking.

the lobby was pretty and they have a pool, gym, and laundry on the same level

especially if you are in there with loud obnoxious kids like we did

the bar was awesome! everything was clean.

wifi failed for a few hours - but we were able to use lobby connection nothing else to complain

it wasn't easy to connect to wifi

+ wifi was not working

and we were given a voucher for $12 at their coffee bar in the morning, which was a surprise

staff were so helpful, they accommodated all of our needs, room service was great, a bit pricey but the breakfast was good

harbor, north end, boston commons, esplanade), cleanliness, well staffed, nice little bar, pool and gym were good

earlier pool opening hours

covid restrictions....no gym...no pool...no restaraunt...

pool was not ready for the season

location and accommodating staff, comfortable beds, clean room, great outdoor pool for the kids to expend more energy while i took 20 minutes to do nothing

the gym is small, maybe relocate in a bigger space

shuttle should be available additional hours

breakfast was good. cute vibes down in the bar area

staff was friendly and free shuttle service made life easier

shuttle to harvard square

gym

we used the gym a couple of times which was also excellent

the boston public market is right across the street and is great for any meal or a drink at the bar inside or out on nice days

we like the gym and the front desk staff, who are always pleasant and knowledgeable

very nice staff who easily arranged for a late check out for us

room service and location

they could not solve our wifi problem bc they misspelled our name

i liked the free late afternoon leomanade in the lobby

bar was nice , small but it worked

the staff where very nice especially the ones in the bar really hard working was a pleasure to stay

value, beautiful building, nice pool and gym, fantastic bar

allowed early check in and staff was accommodating and friendly

the lounge bar would have been open earlier than 5 pm, we would have appreciated that

laundry

the next best part was the guest laundry and super comfy beds

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

we arrived very late but this was made very easy for us and instructions were excellent lovely breakfast, stunning room with very comfy bed and great

the 'made to order' breakfast was so delicious

small breakfast selection and small gym.

was luxurious staff amazing given early check in breakfast in our room the comfort of the bed location to north end, faneuil hall,

early check in was very much appreciated

very friendly staff. easy check in. 24 hour shuttle. pool was nice.

close to the airport with shuttle

didn t note any room service

coffee maker in our room was on the fritz, but not a problem since there was a free coffee bar in the lobby

gym is lacking of equipment

thank you for the airport shuttle!

the gym was spacious and well-equipped, making it easy to stick to your fitness routine

breakfast box was given for early flight airport shuttle was available to reach the the airport for

pool facilities were great

traveling with kids, we were happy to find a playground in the park just across the street

room service great history of jfk and so much others

the staff were all very nice and attentive location was perfect staff brought up surprise room service for our birthday girl of the group

the wifi didn't work very well. the price of breakfast seemed high.

you have to pay for wifi in your room

old world elegance, location, late night shop for snacks, great gym, yummy restaurant

absolutely loved the location of the property and the downstairs bar was very nice as well as the wine/cocktail hour in the evening for hotel guest

i also used the fitness centre which was very good

part of town to walk around right across the street from boston common and beantown grill and bar right next-door that has fabulous food and drinks and the bartenders and staff are amazing

we used the fitness room and ate breakfast at the hotel two times

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

had nice bar and

they have a nice bar that has been closed due to covid

if i was to choose something , the bar wasn’t open when we arrived and during our stay

fantastic location and the staff was great offering an early check in and late check out

no breakfast bar closed which was very disappointing

staff went above and beyond to help us during our stay, the hotel was spotlessly clean and we had room service on every day we requested it

so. clean. loved the gym. quiet.

gym was very good

nice bar and friendly staff

very nice gym to relax and a awesome chimney in the

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

the pool

too many little kids in the pool.

only had a shower not a bath tub, which was my fault for not asking, the pool was much smaller than expected but still

pool needed cleaning

the staff has been great! the food we ordered through room service was outstanding!

bar and onsite restaurant was wonderful,staff exceptional from check in to departure,and the

shuttle drivers coming and going were helpful and friendly

kept messing up my reservation dates, misleading with the room rates that i initially secured, no room service (i cleaned it myself), the hallway had an unpleasant odor near the elevator, and (+) but i did not like the room service, i was from sunday to thursday and in those days they never did room service, the role (-) apparently they only provide room service every third day during covid (-)room service has to be requested at the front desk, and it's never available

thete is an airport shuttle

no mini bar in room

great hotel, good central location, good gym

free wifi & business centre

excellent location, with gym, coffee/tea provided

breakfast superb. location excellent. staff lovely. we had a great stay all in all.

wifi, very modern layout

i had to put towels and pillows to try to block the sounds of the young kids as they were up very early in the morning

lovely room, excellent staff. nice gym with peloton bike. great coffee in the coffee shop!

i was very happy at the late check out time of noon to maximize our time

really good gym

they got us into our room earlier and waved the additional fee for early check in when they saw i was traveling with my baby

had three little kids with me and we were on the 9th floor and the window actually opened

gym is a bit small and threadmills aren't really suited for running.

very comfortable big bed,smart tv, early check in and late check out.

in house laundry was super useful

laundry facility on premises was convenient as we stayed there for one week. near whole foods.

the shuttle was very prompt and the driver very friendly and helpful.

airport shuttle nice restaurant downstairs lounge, very tranquil atmosphere highly recommend gym

very helpful staff, early check in when we turned up early to chance it, large and comfortable room with enough space

clean, modern, amazing shuttle service!!

happened both times i went to use the laundry facilities so it was a minor

indoor pool also had a great restaurant on 2nd floor with great view of inner court yard style and the

parking should be free for hilton members and room service is too expensive

wifi was rather slow

parking, wifi

but the excellent service, location, amenties such as the gym and shuttle, not to mention the amazing chocolate chip cookies each day, plus the excellent

it would be nice to have access to printer via wifi

gym great- nice length heated pool (i (+)clean and friendly the staff were the restaurants and facilities especially the pool and gym were all great (+) the pool and gym (-)the wifi in the gym wasn t working. a rowing machine would be great! (+) the gym facility was very good within the very small space and the sauna was marvelous (-)dated, but the facilities were nice, beautiful pool and solid hotel gym (+)excellent pool and gym in a great location. (+)excellent room-service, gym/pool facilities. helpful friendly staff. (+) we've used the gym and loved it (+)the gym was amazing (+) gym is expansive and well-equipped with natural light

go see the bar it beautiful

no buffet breakfast wifi not always working in the room bit old bathroom

i loved everything! the only thing missing are spa services!

the butter pasta for kids from ruka should have been better

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

bar, friendly staff, spacious and stylish rooms and a well equipped gym

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check

free early check in, late check out, comfortable beds, free giddies in the

room service

didn’t hand me an item i stored with luggage for my kids’s camp

did not eat breakfast but the cocktail bar was great. very easy location for visiting boston.

in early- great location and view of park- friendly staff- great burger and chocolate cake from room

room service costs a tad on the high side for what it was, although to be expected in this level of

the bar was not open

during check in

the room service is excellent

the bar area was lively with great service and drinks

room service hours were unacceptable and may cause us to not stay at ritz any longer.

also, great gym with a beautiful pool that must have one of the most stunning views in boston

the health spa was wonderful

room service

also enjoyed the bar area

no coffee/tea available after 9am unless you want to sit in the restaurant or order room service

expensive no laundry facilities

restaurant was too fancy for kids and teens for supper

location friendly helpful staff early check in quietness of the room

the pool and gym facility is cool as well

ability to request additional items such as laundry detergent

the ipad useful for weather updates, recommendations for restaurants in the area and for ordering room service

pool, gym, room

the spa and pool facilities were fantastic!

i would have wanted to be in the spa with my gf, but it didnat work ut

the hotel gym and spa looks new as if it has been refurbished

impressive gym- large with tons of equipment options

no microwave in room :(. would love to have one when traveling with kids.

were great, rooms clean, staff friendly, security was everywhere, couldn't have felt safer, shuttle was great, restaurant on 2nd floor was reasonable and great food

the staff at the front desk, restaurant and snack bar we're all super friendly and helpful.

were very happy we were able to be processed or an early check in

everything breakfast and shoudle

the swimming pool, gym and the free breakfast.

early check in and late checkout available for a reasonable price

this was a personal stop at the end of a long business trip and the laundry room came in handy

got early to the hotel

ich i didn t take advantage of but was highly tempted)

arrived boston in the morning n staff

room was big perfect for me and my 2 kids who needed space

allowed us to do early check in and late check out

kids are easily able to select their favorite channels and parents will get charges at the checkout

amazing hotel, great breakfast, lovely staff, easy to access everything, lovely gym and pool

there were never enough towels for the pool, and the spa staff was reluctant to provide towels.

wifi didn't work even when we called and said it didn't work

hotel was very pricey for our budget but we went for it to have an indoor pool on vacation

window from bedroom into bathroom was very weird room service was excessively expensive

the gym is on the smaller side. the hotel seems a little bit on the older side.

the staff at breakfast were really attentive and kind even though we had 3 loud young kids

great gym and lived the room decor

it was clean, spacious, and had a great gym!

the bar in the lobby is extremely welcoming after a long days work

my kids loved the pool and spend more time there than doing anything else

my kids loved the pool and spend more time there than doing anything else

laundry room was dirty and machine ate coins but hotel is not responsible call number

continental breakfast starts at 6:30 am many of us leave at 6:00 am to beat traffic.

the wifi was superb and among the best i've ever experienced at a hotel

but also the bar was kinda pricey not gonna

interior, gym, excellent shampoo, conditioner and washing liquid

the style of the room. the location. the staff . beautiful hotel. got use of the gym.

there also a small gym to go

it isn't a good fit for families with small kids or more conservative people

bit expensive hotel. wifi is good and fast, but had to pay some extra for that fast option.

a bit aged, can use a facelift why are all boston hotels so expensive? wifi not free

wifi is not complimentary, this should be changed

location bar staying open past 9pm great staff

for early check in to prepare for a paper i was delivering at a local university

was automatically charged in my card for some drinks in the hotel bar which i never took

when i saw the restaurants were too loud and noisy, the front desk helped me place a room service order with ease

tithe room service was also still available and the food was delicious

the bar and restaurant provided great food and very pleasant service

fitness center ok

spa is good

spa was busy with outside guests which didn’t give me the time to have massage sections

spa was terrific. room service very good. staff throughout the hotel were outstanding.

spa is very expensive but good.

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

small but well equipped gym

xcellent

would have appreciated a late check out option

ich i would have been happy to pay for) or some other solution to enable

he was friendly and efficient and agreed to give us an early check-in and a late check out which worked well with our travel plans

requested early check in on day of arrival and late check out on the day we were leaving and this was

staff, buffet breakfast & location.

bed was very comfortable the bar and restaurant were great

loved the amenities. the kids played in the pool and had a lot of fun.

asked for late check out so we could sleep in and the maid staff were very loud in the hallways and banging

location is good,don't know about breakfast

booking could not be confirmed, kids were not included in the breakfast etc

the kids in the hotel were very noisy and i do not think hotel management did anything about it

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the hallway

pricing for room service and the $10 charge added to have them bring it up.

the on site restaurant was amazing for late night bite to eat and breakfast

breakfast was pretty mediocre, but there are plenty of other places nearby to go.

i was asking late check out if possible - my flight was at 7

love the little bar area with small sink

small bathroom - small sink but the bar sink made up for it.

we got there from the airport with tired kids and there was a long time to check in

the fitness centre is amazing with cardi, free weights and a universal gym

pool, jacuzzi, gym were beautiful

was confusing in the airport, not enough help, signs or information about the hotel and shuttle

perhaps a water cooler in lobby outdoor pool not just sport on television in restaurant

worst thing ;-) was when i asked for a soft boiled egg and got a hard boiled egg

beautiful hotel with an excellent pool, spa, and restaurants.

the guerlin spa was amazing also and my girlfriend really enjoyed and said it was the best massage she ever had

breakfast was disappointing

excellent service, particularly from the butler. enjoyed the gym and spa. the

gym could have had more equipment.

had i stayed longer, i would have availed myself use of the gym much more

allowed us early check in

from accommodating early check in to sending complimentary champagne and chocolate for my husband's birthday

the kids loved it and want to go back as well

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all useful during my long stay

the gym in the building is very small, but they give you access to a great fitness center 10 minutes

good location, good breakfast, good elevator, i recomend.

the room was a good size with very comfy beds and it was very clean, a great patio with outdoor bar and very nice live music with a violin and guitar that was perfect

the kids loved it too