wifi always loses connection

i hadn t realised there was no room service but couldn t fault it otherwise.

cleaners for either more milk, or regular coffee instead of decaf and selection was poor - the gym had an unpleasant

gym facilities, available 24 hours comfortable room appealing public space on ground

the bar was a little pricey.

room was amazing. breakfast was delicious. able to provide early check in.

very clean. full kitchen. comfortable. great staff. hotel in great condition

i wish the kitchen would stay late at least with a reduced menu.

for added convenience, the hotel offers both same-day laundry service and a self-service laundry room on the second floor

the gym is uncompleted but better than nothing

there were also snacks waiting for us and wine tasting at the bar in the evening

nice outdoor area for breakfast

no swimming pool or gym onsite (free access to nearby gym was offered though)

i guess room 208 is right above the kitchen - don't ever agree to take it

great breakfast w best scones i've ever eaten

great amenities such as gym, valet parking, and good

room service was decent and sheet were always clean

there was no breakfast! no amenities! no room service, no housekeeping, none!

fantastic facilities - great gym, nice social space on 4th floor with games and leasure spots

great gym and location! the t stop is in front of the door!

room, parking, location, gym

and also there are shuttle bus for every 20 minutes

great bar (zephyr) rory is second to none, fantastic bar tender

breakfast was great, shuttle service is very helpful

any furniture on it or any way to sit out there, the food took so long i left, i requested early check in and wasn’t able to until 4 anyway and they wouldn’t let me have a parking garage

my grand kids (whom i came to visit) and i, did also enjoy eating at the bisuteki tokyo restaurant

office chair was worn out and was coming apart at the seems, and the only stationary bike in the gym had warped pedals which made it unserviceable

view of charles river - breakfast was good room and the hotel are exceptionally clean guest laundry self service is very very helpful highlight of the hotel is the exceptionally friendly and

there was a reasonably stocked gym

had three little kids with me and we were on the 9th floor and the window actually opened

the desk, whose name i can't recall, called a couple of places for us to check on whether their kitchens were still open while we took care of getting situated

orange and multivitamin juice for breakfast was pretty watery but apple juice was fine

breakfast was good

easy location, parking, and free breakfast had tons of options

breakfast, service and clean room

we didn t get the breakfast, however- the gym was enjoyed

pool and hot tub were great

room service and toiletries we had forgotten were to our room especially fast

no room service or continental breakfast other than that it was perfect

variety of food locations and options, room service

in house,breakfast,bar,gym,lovely staff

forego housekeeping services for a night and receive free premium wifi in exchange

no room service

is essential, there is nowhere to park nearby) is

excellent gym with full equipment

the lobby was great. friendly staff. awesome fitness center.

beautiful rooftop and graciously arranged restaurant and bar to lighten the day

bar located inside and a starbucks

breakfast was expensive parking $47 a day unless you get a

great pool

breakfast was excellent but expected to come with room

the limited choices for breakfast in the hotel

the staff were friendly and greeted our kids with care packages upon arrival

kevin at front of house was superb. he was friendly, helpful and the kids loved him.

there is a sushi bar downstairs though we didn't try it

cheaper breakfast would be good.

small bathroom - small sink but the bar sink made up for it.

nice gym, well equipped

we absolutely loved the pop-up christmas bar and the happy wine hour

to covid no gym, no kayaks, and maid service only upon request

took kids to museum of science and my husband met a friend for celtics game so the location was perfect

the restaurant and bar were comfortable and the food was great

everything! i love the full kitchen. and the bed was really comfortable.

check in, friendly staff, great location, amazing breakfast

pull out might be ok for little kids, but not

fact it has a kitchen

bed wasn’t made up on arrival, lack of pillows for 4 occupants and only 2 chairs around the kitchen table

did not have breakfast; we had brunch after we were offered an early check in

also a cleaning rag was left on the bar table after house keeping service

a big plus for the free diy laundry service

well equipped gym and games room

they have housekeeping every days the place is well secured, laundry facility and a gym.

ud83dude05 also by mistake they charged my room service for water, which i did not use

quiet and relaxing , very nice gym

location is brilliant; there is gym & spa; several nice restos / bars in the hotel; the room is

was spacious, comfy, clean, location is excellent, a bit pricy, polite staff, prompt and good laundry service, the food is a-ok henrietta is a lovable restraunt over all we five

nice service, love the free coffee

the spa was incredible!

no pool? no gym?

spa is good

the gym is super.

large bathroom, comfortable bed, the spa and the welcome pumpkin bread and chocolates.

pool definitely and beds are so comfy

location and gym

the pool didn't open early enough for my kids!

sports deck was amazing for the kids and adults

it is close to everything and when staying there is the pool/game room for the kids.

the cocktail bar became part of my daily routine

the breakfast was very good und our room had a great view

housekeeping were superstars, especially the charming young lady that took care of laundry during our stay

breakfast was a little pricey

they made us feel so special (especially the kids) with extra amenities and treatment

the bar and restaurant provided great food and very pleasant service

lovely linen, fire and lobby very welcoming, good options to eat /drink within hotel, room service was always prompt which makes a difference and made us more likely to order

room service was very quick and delicious

they allowed us early check in and called us when the room was ready at 11:30am

hotel staff went out of their way to solve all our requests - early check in included - with a smile

television would not connect to the interval wifi so you could not stream entertainment options

good location. good front desk. nice gym. comfy rooms

room, just off the main atrium, had a bar station right outside serving the atrium balcony seating

rooms were clean. many dining / bar options on site.

at the cost, upgraded wifi should be included

except for the wifi, the stay was amazing!

noisy rooms, ugly gym, ac made me sick

was big very clean a nice view of he city and nice renovated room the bathroom was beautiful the pool area was fantastic and the fitness this is my number hotel for now on

sure why the gym is still closed in boston considering all other recreational gyms are allowed to be open

great location, great room, lovely staff, loved the gym too.

not avail of breakfast - we needed to experience gordon ramsey around the cornerud83dude0asheraton a great

pool was great for kids

i immediately clarified with the front desk woman that i had confirmed an early check in the night before

great king room in deluxe category on 25th floor. spa store surprisingly quick over two days!

the indoor outdoor pool was nice. the location is amazing and next to all

the breakfast was very good with fresh options an options to order

i did not sign up to stay in a covid infested cesspool full of college kids

were some unsupervised kids that had rooms adjacent to our room and they were playing soccer at 10:30pm in the hallway

no restaurant but a bar. those with their kids may need a family friendly restaurant.

rally liked the spa and the gym

to many extra fees. charging for wifi room was extremely musty.

the room service is great and fast

staff was great and accommodating for an early check in. we also liked the dog on the lobby.

bonnie at the bar made our bar meal just great

urban fee, which you got back in credit, but it would be nice to be able to be used on breakfast

gym was boring, like all other

good location good gym

proximity to harvard square, cleanliness, clean and simple decor. i enjoyed the gym as well.

nice gym

we were given an early check in and nicer room for our anniversary

friendly front of house staff. very helpful. great location to explore boston. late check out.

i wish there was self laundry service

great staff bed was comfy pool and hot tub was good

bit warm, but aren't they all

usually book hotels that offer breakfast and that would have been nice here but was not included with our booking

the pool was lovely

the internet was horrible...we never could connect to wifi even after the it dept called us

the roof top pool is incredible! great vibe and staff.

kids at the pool, the pool bar smelled bad-like someone dumped alcohol all over everything, the

room service for breakfast ,etc was excellent meal especially in 15 degree weather outside

location, close to symphony hall, across from prudential center updated restaurant and bar unbelievable

they doted on my kids and absolutely made our trip

ordered creme brulee from room service

room service was good and timely

lunch in the bar was great service and nice food

didn’t hand me an item i stored with luggage for my kids’s camp

covid restrictions....no gym...no pool...no restaraunt...

so accommodating, helpful, engaging with the kids

staff was wonderful and location was great.very accommodating with late check out

is great, facilities (pool and gym) were also great to use

friendly staff - good location - nice pool

we called the butler , which is really just your typical room service/concierge, and had to wait 50 minutes for anything to be delivered

there are no dressing rooms in the pool area, so we had to wait around our room for hotel staff before making our way down

breakfast in breakfast lounge needs improvement

good but not remarkable breakfast with excellent staff

location. doormen. butler service. room. housekeeping. room service.

free breakfast and then snacks and other meals for purchase

if i would have been with my kids and it was earlier in the night i would have left but it was already after midnight

no breakfast included.

there is no small swimming pool for kids upto 5 years as existing pool depth starts with 3

we would stroll 2 mins for breakfast at pressed cafe (highly recommend the french toast with nutella and banana

not being able to order room service.

location to parking and t station, not to mention the great great bar and restaurant

front desk staff super helpful , provided early check in and great with advice about the area

the rooms are not too small, and there was space for me and my two kids to lay out our suitcases and also plenty of space in the bathroom for toiletries etc

would love to be able to stay again next time possible with kids

a light fare menu would have been a big plus. the bar only had beer/wine

breakfast was great! chose this hotel because of location.

nice to have a small bar area to have a drink at the end of the day

toilet is low to the ground, but there is a bar within reach in case it is difficult to get up from it

), 24-hour gym, and private booths to sit and work/rest

central location, top notch. early check in.

room service for dinner was quickly delivered and reasonably priced

check in until nearly 4:00 p

not sure if they have self-service laundry, it would be a perfect addition for families with kids traveling for a long time

perfect location and great room service.

the health spa was wonderful

swimming pool was small

location, room, bed, staff, room service, restaurant, food, and housekeeping were all amazing

but if i'm to be nitpicky

no spa available

the gym was neat and enough

gym is sufficient

gym is really poor

loved the gym

the gym was well-equipped, and the hotel’s location was perfect—just a short distance from the city

the kitchen was being remodeled and the breakfast was scarce

you select breakfast included on booking, the voucher only covers 2 meals

breakfast was mediocre but overall no complaints

the on-site bar and restaurant made it easy to grab a meal or drink without leaving the hotel

hotel was in the process of renovations and adding kitchen/bar

the gym was alittle small not all equipment worked

of hotel amenities- said there was a bar and restaurant but there was not first night heat wasn’t working in room

my bf and i really enjoyed having a cocktail or two in the bar off the lobby before going back to our room- it had a fun but classy vibe

free water in the gym.

they do not have an on-site gym, you have to pay for a workout at a nearby gym

i recall correctly), room service was not available at 8pm on sunday night due to the restaurant only having one server

we tried to order room service but couldn't because the grill did not have enough staff.

we ate breakfast at the restaurant and it was excellent

arrived quite late). free wifi worked. room was clean.

were a few issues with the room: the wifi access they provided us with didn t work, the cable in the room television didn t work,

- we missed the first night because our flights were cancelled and the second night we arrived late to be caught up in the global it outage - and this is why we have rated this so highly = with

clean rooms, bathroom pods always kept clean, neat decor throughout building, gym was small but also clean, staff was amazing

they allowed early check in and bag storage

room location was in front of laundry room - all night long the doors of that room were opening and closing

fast and strong wioth no hoops to ump through, gym small but surprisingly well equipped, cowork space downstairs, coffee at cafe excellent (la

bed was comfy there were no relaxing reception areas the lifts smelt of smoke breakfast not included the trash lorry was right outside our room and woke us at

also breakfast is not included in prices and is very expensive

most important the mini bar in my room

used the gym and was impressed with the facilities- though small, it was very clean and well maintained with

room service was extremely good and received fast

gym access to equinox a few blocks away, room size, staff

the bar in the lobby is extremely welcoming after a long days work

the gym was excellent, with top end cardio machines, and the ability to do a strong hiit program with

sure why this is considered a resort, the only amenity is the bar and the gym

it also came with a free rooftop bar drink ticket but there was no one else there and it's just a server stuffed in the corner with

interior, gym, excellent shampoo, conditioner and washing liquid

is a bar at second flour also is the check in place

need more towel holders (in kitchen and near bathroom sink)

love to stay here it’s by td garden and north end always clean and a great staff great breakfast as

it would have been nice if the pool was open for the kids.

everything was perfect from front desk, valet parking breakfast room staff etc

there's s nice terrace overlooking harbour where you can take breakfast

park for kids across the

kids friendly and great breakfast bar!

they have laundry service but no coin machines available for guests which we did not like

we needed a laundry, i think every hotel needs laundry facilities this was difficult for us staying 4 nights

the supermarket is very close (about 5 minutes on feet), there is a gym and laundry service too which were all useful during my long stay

ooking took a payment but hotel had another information); mini bar was empty; room service food has bad taste; this hotel is 100% doesn t cost this

service at the bar was very friendly and good

room service got every item on my dinner order wrong

the bar was most of the time closed and there was no foodservice at our arrival available

great hotel. looking forward to the return of the mini bar when checking in at midnight.

a jack hammering noise when any room uses hot water, no room service

room was right next to the gym so at 7am we were woken to people dropping heavy weights on the floor and our walls and floor

the kids would have been happy to sit and watch people the entire time

value and very convenient particularly when traveling with kids, breakfast was added as a disney in ice

we also thought the gym was beautiful with some great views

no room service room fairly small for the price

breakfast options limited and expensive

booked a big corner room with a view over the city, travelling with two kids

we were early but they found us a room and allowed early check in

asked for late check out so we could sleep in and the maid staff were very loud in the hallways and banging

staff, starting with sherley but extending to the valets, reception, engineers, bar men, etc were all singularly

i also used the fitness centre which was very good

great staff. clean. smelt nice. nice bar / gym area

the best part was the bar lounge, great food drinks and bartender.

the location was good. the bar and dining area are good, and so is the food provided.

late check out

wish breakfast room service was available. nearby parking was very expensive.

water and coffee and snacks inckuded, perfect shower, large bed, kind personnel, quick valet anf laundry

the staff went above and beyond for us, allowed us an early check in and late check out no problem, offered us free drink vouchers for the bar upon check

no room service or vending machine for a late night drink

but it was me, my husband, and our two kids in our room and we were honestly fine

we felt special receiving gifts for the kids and water when checking in, and a voucher for a complementary beverage

we stayed on an executive room with a sofa and there was plenty of room for 2 adults and our 2 kids

room service was fast with plenty of selections

wifi slow

wish room service was available and there was an incident with not getting our laundry back on time so that led to some stress

no any plastic for dirty clothes ?instead people s wanna bring /drop off laundry go outside

no early check in, but they texted me as soon as room was available

double levels of elevators was a tad annoying at first, but, as we had young kids with us, we found it comforting on a security level

gym was fully equipped.

was great, room was clean, room service was good

breakfast room service, no menus in room or online was told go to lobby for menus

love the connection the double tree has with the ymca to use there gym

the gym is really small for a hotel is size.

laundry service was just a block from hotel

it is very comfortable, the coffee bar is great, and you are in a great location

pool, fitness center, business area + printer, seating area in the lobby

pool is great- it is warm and just the right size to stretch out with a cool skylight.

pool was very small, would be great if they had a jacuzzi instead but still ok for my 10 yr old son

just wish we could have stayed longer to enjoy the pool

responsive front desk, brought up amenities and room service quickly

staff went above and beyond to help us during our stay, the hotel was spotlessly clean and we had room service on every day we requested it

ey did say to just call down if we needed trash taken out since room service is not daily due to covid), and a small bench would be nice to set our luggage on, as

even gave a complimentary late check out

the hotel bar was great

the bar restaurant was excellent and the bed was heaven

in the gym a running machine and cross trainer were broken

my kids were scared they would be shot at any moment and at one point i even checked maps to see where

you can purchase laundry soap at the lobby

the airport shuttle took some time to pick us up and we had to wait for less than an hour

we had 5 people, 2 adults and 3 kids

i never requested room service

location, wifi

items as room has a fridge and almost forgot, state of the art tv and comma system, no paying for wifi in room etc

very nice and they allowed us an early check in which was amazing

however, i did order room service on one occasion and the unknown female who took the telephone order but didn't create

laundry quick and efficient

much to complain, not a lot of typicaly hotel facilities but knew that going in

gym was moderately geared

dangerous for kids

amazing location, especially when traveling with kids

friendly staff. nice bar and environment

we used the gym a couple of times which was also excellent

ev charging in garage next door

shared space, such as restaurant, gym and transit lounge were great

we like the gym and the front desk staff, who are always pleasant and knowledgeable

the decor, the staff, the room, the gym, the pool, the cleanliness, the location

decor, pleasant staff, espresso bar in the lobby, comfortable, clean room

of the city, to self park if preferred, travel using train lines within walking distance, indoor pool is located on the second floor and gym as well for privacy, restaurant inside

it was a short stay, both the kids would have rather just stayed there all weekend

the gym was outstanding

wifi is poor on 9th floor

our room was beautiful, and had enough space that me and my 3 kids felt like we had room to move and open our bags

i loved everything! the only thing missing are spa services!

perfect location,good bed,good wifi,good staff

room service was fast

bar and restaurant area very accommodating and nice

the decor and that you have the gym, office space/laptops accessible and bar area.

the bar area was also a fun place to go after

it did remind me of when i was in europe - meats, cheeses, bread, fruit, espresso :) visited the bar at night - great bartender

the gym on site is clean with nice equipment

however the moment i walked into the lobby and saw the bar and lounge area i knew i made the right decision

arranged early check in

no breakfast bar closed which was very disappointing

the bar was nice and quiet, some evenings had live music but wasn't overly loud

fantastic location and the staff was great offering an early check in and late check out

staff, room, breakfast, location

kitchen is too small.

the reception, location, cleanness, and the gym!

good breakfast. great room with kitchen & separate bedroom.

i wish i could stay for breakfast but i only stayed there to get rest overnight before next flight

location, good gym, great room, helpful staff

the hotel also had a really great cafe and bar attached to it

oh, they have a fantastic gym

fabulous staffing location. allowed early check in with no penalty. amazing coffee shop.

they got us into our room earlier and waved the additional fee for early check in when they saw i was traveling with my baby

the gym was nice. the store in the lobby was convenient

the gym was modern and the equipment in good working order

the staff were kind and helpful. the pool was nice.

ordered food at the bar, hamburger was dry

the restaurant and bar were convenient, it was nice to be seated outdoors

room service arrived several hours after the phone call was placed

pleasant staff; accommodated early check in and late check out when flight was changed; great tv channel

r insulin), roll away beds, late check out

staff went way above and beyond to accommodate both an early check in and a late check out

staurant, bar, room service, etc.).

pool needed cleaning

very comfy bed. great atmosphere and friendly staff. didn t use, but gym looked good.

too many little kids in the pool.

they offer a gym and free drinks

great, , room clean, facilitated early check in , security on entrance at night, door staff very

clean, friendly and helpful staff, room service was excellent, lovely view of the

that it really mattered but my english muffin wasn t grilled as i requested, but overall my breakfast was delicious

room service was prompt and food hot and delicious

has an amazing work out gym and pool and spa services

24) was big and clean, nice tv, check-in and out were

& spa personnel and hotel personnel who maintained cleanliness of rooms were every so kind and

waited at the bar downstairs for about 10 minutes, completely ignored even though there were less than 10

was nice, my kids enjoyed it

has the world class gym in my opinion

no tea or coffee facilities in room. could order from room service however not before 6am.

can’t forget the breakfast in the morning is my favorite

early check in was very much appreciated

free breakfast was a bonus

north end, plentiful breakfast buffet including fabulous hot pastries, very helpful staff, handy laundry

suite size accommodation which includes a full complementary breakfast and access to huge lounge, gym, and friendly and helpful employees