look forward to the spa unfortunately they were booked

at the hotel there was again no information in the room concerning spa facilities nor meal times

spa is the best in the area

the spa was just down the hall from our rooms

lovely bar area.

staff was very friendly, clean rooms. breakfast is exceptional. on site laundry facility.

staff was very good . good to have ev charger

amenities great,breakfast,laundry room,work out room

away from vending machine because my dad is a very light sleeper and we got the rooms next to gym, public bathroom and vending machine; second, the breakfast was not very good and there is no

parking, great breakfast room, small but well maintained exercise room, near restaurants and the

pool

pool water needs to be heated.

had kids knocking on my door first 2 hours

the room and the pool

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

the pool was small but a great place

the breakfast and breakfast staff were awesome

we used the pool and spa it was neat and clean

the hotel staff was very friendly and the hotel was very clean. breakfast was great.

breakfast was good. omelet was not hot enough.

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

was super welcoming and helpful with room and pool access

the pool was nice but freezing cold

the staff. the location. the pool.

fitness center and pool were top quality

rizons) and bar also

location, golf course, close to finger lakes region and eastview mall, family friendly hotel with a great

friendly staff, clean, well maintained environment. the restaurant and bar were excellent.

large rooms, executive golf course.

pool, sauana, jacuzzi and gym were excellent

great location, nice atrium, pool, and fitness center.

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

the bar staff. we ate there. didnt have good customer service experience

convenient location . like the fact that it has a restaurant and bar on the property

the location was great. the bar was great. the accommodations were fantastic. had a great time.

i liked the pool,the gym,the room,location

we didn't use the in-room kitchen (see photo) on our overnight stay,

great breakfast variety and the staff was very friendly and cheerful.

a pool, gym, laundry & seating areas, parking

was really neat, bedroom was nice, kitchenette fully equipped, awesome breakfast, and great location near everything

very clean, room temperature perfect when entered room, delicious breakfast

excellent breakfast, nice rooms

the beds are very uncomfortable. the gym had broken equipment. breakfast was cold food only.

was noisy the first night - kids running on the floor above us

one could very easily slip and fall, especially young kids and older senior citizens

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

that's outta there control because of covid an that's not having the bar & restaurant open but other than that,perfection

some furnitures are outdated plus gym need for equipments

location!! great pool great breakfast! really great linens!!

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

kids (

breakfast was good, quick, and not over crowded

and play, the least you can expect is clean p&p for your toddler, i really understand they are kids and get it dirty, but as a hotel you really

the kids loved our room, and i quote “ i feel so fancy this room is so nice

night and saturday night was very crowded with many little kids playing field hockey in the halls

breakfast was great the kids enjoyed

the breakfast place a little bit small...

pool was so warm and the breakfast was pretty good, staff was extremely friendly and nicole the

breakfast was great compared to others. staff was amazing and friendly.

didn’t go away hungry from the breakfast

loved the pool and whirlpool and room was very cozy and clean

nice pool

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

the lobby, bar, rooms, starbucks coffee, the pool

the cleanest and home feel of he rooms and hallways and the pool

there was room fir us all to be comfortable and the kitchen made it convenient to keep lots of snacks and food fr my son

clean, comfortable rooms. appreciated the laundry facilities. great breakfast!

the kids ran the hallways all night long

the swimming pool was bit cold. would be nice if the facility has a sauna and whirlpool.

sitting room separate bedroom comfortable bed clean rooms and bath great breakfast served helpful staff and pleasant to deal with

the hotel is very secured with a nice swimming pool and a gym

rachel and sydney at the bar were great

location . free shuttle to airport and hospital

room, beds, pool, bathroom where great

staff and helpful shuttle service to university of rochester athletic facilities - gym

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

great gym with well maintained equipment and rowing machine.

top bar beautuful with great outdoor fire pit and best views of the city but small

lovely rooms and outdoor bar area

a sign saying which door to use would've also been nice, as we tried the door closest to the parking lot first before realizing the door was to the left up the stairs

on-site parking was full when we returned from dinner so we had to park across the street at the museum

full kitchen, comfortable couches & bed

i paid $160 for a night away from my kids that i had been saving for months and thought i found the perfect place but i wasnt able to

loft is good for families with kids or young people.

it was clean and beautiful and the staff were amazing! loved the bar area!

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

free shuttle to our event

fast easy early check in.

there is a bar downstairs

was rather high kids birthday party in hot tub should have been for adult use only, not a lot of

the fitness centre was small and not well maintained

kids loved the pool

the pet fee of $50.00 was to excessive

liked the location, and the staff was great, the pool was clean, breakfast was good

downstairs restaurant and bar bonus

love that the restaurant and bar are on site and open

only thing i dislike is the breakfast - literally just coffee and pastries (pretty much all gone by 9 am)

we stay here every year and like it - oh, and free parking and the best steakhouse in roc

really love the aesthetics embodied culture and history, what a pleasant surprise to find a jazz bar in the basement

breakfast very good and the pool and jacuzzi provided much needed relaxation

location, very clean, decent weight room as far as hotels go, the pool is clean and taken care, nice breakfast including egg, sausage, etc, and they gave us a quiet

hot tub, breakfast , pool and cleanliness

only complaint was the pool wasn’t available

very clean, decent weight room as far as hotels go, the pool is clean and taken care, nice breakfast including egg, sausage, etc, and they gave us a quiet room on

actually booked and upgraded me to a more deluxe room and gave me and my guests free continental breakfast during our stay

there was a very convenient and reasonably priced parking with free ev charging stations!

i wanted the rooftop pool like the online site said

we had no pillows or bedding for the kids

the breakfast was not cooked properly using substandard products such as prepackaged potatoes, lame

great staff - very friendly and helpful. pool and gym facilities outstanding.

the pool wasn’t open on this stay

staff was extra fluffy and like a cloud. the gym was scrumptulescent.

pool water was chilly

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

wonderful free breakfast. updated and clean throughout.

loved the breakfast, the pool, and the staff

breakfast, european style shampoo ( no little bottles for me to hoard), fire pit, comfy bed

it was quite, good location. the breakfast was very good.

they accommodated my stay, the bests were great also the breakfast i will definitely stay again!

of us nice & sweet, joanne grilled bbq for us with an umbrella in a raining evening, gus fixed kitchen spinner for us at weekend, skylar figured best rate for us to save our money, wendy, kay &

the breakfast was delicious each day and very filling

flat, shady and good for kids

washer and dryer (filter) cleanliness issues in the laundry room?

would be better if the kitchen could have chopsticks & right size covers for woks.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

breakfast! and laundry services.

breakfast was one of the best that i've had at a motel

gave us early check in

it was very clean and the breakfast was delicious with many items to choose from.

clean..great breakfast.. comfortable beds..

free breakfast and friendly staff

large vehicle parking for people like me who need it, laundry machines for guests, coffee available 24/7 & free continental breakfast

no breakfast, but coffee and water machine was available for use

it had 24 hour laundry facilities and the room was spacious

breakfast was good

some type of meat for breakfast add bananas for fruit

ample parking

suited our needs as an overnight stay on our road trip. the kids loved the pool.

students housed there are very respectful and genuinely nice kids

pool & gym a plus

i had months ahead booked two room adjoined upon arriving at 1am with 3 kids no parking however that wasn't the worse part they gave me a key to a room where someone was

pool was good

from check in to breakfast

the pool

parking was good. gym, pool, and breakfast were included.

breakfast was great, they have a waffle maker which is amazing

kids had a blast for our staycation

pool closed on second day of stay for maintenance

hot tub, and breakfast buffet

super clean and comfortable room, great swimming pool and breakfast. friendly staff.

of room; good tv channel variety; quietness throughout: very good breakfast; very helpful

was an excellent choice of food for breakfast, check in was efficient, and the accommodation was just what we wanted for our overnight

ver convenient. clean. and i liked to breakfast options

location and the breakfast was beautiful.

breakfast was perfect!

pool was extremely crowded and

we loved the pool and hot tub breakfast was amazing

everything was clean and beautiful. bed super comfy! breakfast,pool and gym a+! staff amazing!!

the breakfast was very nice and had a good variety of food items.

breakfast was good from a variety standpoint however the quality as in taste of the breakfast

very clean and late check out when needed.

the property advertised free access to the gym however it was not available to use

awesome breakfast

also gym is quite outdated and there is a weird smell in the whole

breakfast had lots of choices

breakfast was good

i like it have a full equipped kitchen.

full suite with a small kitchen

hotel doesn't provide breakfast but it has a kitchen in the room to cook

laundry machines was only $1 to use, and they provided complimentary detergent

like that you have a pool, fitness room, offer complimentary breakfast and the workers were

problem we had was a group of unsupervised kids in the pool

just with it being during covid pandemic couldn't use all the facilities gym pool etc.

the breakfast included was amazing, could not believe how fresh everything was and staff was so helpful

breakfast was good but closing it by 9am was a shame as we had to rush for breakfast before it

cleanliness, space, pool, available gym equipment and work out tool and breakfast.

the rooms is also nice fit for us as it had a separate room for kids to sleep

rooms, pool, mini golf course on turf and the complementary bfast had plenty of

cleanliness, the lobby and free coffee, tea and breakfast

very clean enjoyed pool '' and delicious fresh breakfast

looks fairly new. very roomy. good breakfast. good location

our kiddos loved the pool! it was clean and heated!

breakfast

wish the gym had a few different machines.

breakfast was good but putting the plates in the middle of the line vs

pool is always a perk

pool water cloudy

a great time in the pool and hot tub grandkids slept great sure enjoyed the fridge and microwave in our room lots of

the pool and hot tub were excellent

room service meals were cold and no syrup with pancakes

spa or hot tub was out service

too many kids in the hot tub, we couldn't enjoy or relax at all!!

not enough handicap parking

unsupervised kids running all over the property

front desk was very helpful with early check in - even upgrading our room for only $5

free breakfast

gym was nice

continental breakfast was great

the spacious and clean room. pancakes for breakfast and the very nice exercise facilities.

pool and outdoor tub a little small

spa and rose tavern

not order room service due to expensive pricing, especially breakfast menu

we loved having breakfast promptly delivered and enjoying it out on the porch

would have preferred darker shades in the rooms and the dinner service at the sand bar was good, but not great

what breakfast!!!

very friendly staff, hotel and room was very clean, great breakfast

wuld be nice if they offered oat milk at the breakfast spread

unhealthy breakfast

since our previous stay, the addition of your breakfast offering is greatly appreciated.

pool and hot tub clean and very heated

beautiful grounds with a lovely pool and outdoor cabana bar

big rooms, nice pool, clean and good looking spot. the bed was comfortable too.

exceptionally large room. beautiful bathroom. great gym. nice staff. wonderful location

they attempted to give us credits to the restaurant / bar however 2/2 times these charges ended up on our bill and i had to fight it again

the fitness and pool area very nice

breakfast was good

to downtown clean comfortable room very comfortable bed great breakfast - one of the best in our

great location, clean hotel, friendly staff and great breakfast.

don’t know her name but it wasn’t notated we had a late check out and she ensured my daughter could sleep without being disturbed

various healthy and indulgent breakfast options, too

were unable to get on the wifi and also unable to get tv access

the free breakfast was lackluster

breakfast was great! beautiful area!!

back parking area was not paved but they moved us to a front room which was better for us