the pool is amazing and my kids love it so much we will return

breakfast was good

staff was very welcoming! the breakfast was great! room was very nice!

the breakfast and breakfast staff were awesome

excellent breakfast the next day

we loved that there was a pool, market and starbucks available!

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

the room and the pool

had kids knocking on my door first 2 hours

pool more than compensated for this missing piece of exercise equipment

staff was amazing, the spa experience was amazing!

the spa was just down the hall from our rooms

at the hotel there was again no information in the room concerning spa facilities nor meal times

excellent spa facilities

lovely bar area.

breakfast was great. healthy options and enough syrup for the kids to be happy!

late check out was a bonus

tea and some simple snacks, fruit and juice available 24/7 which was amazing when travelling with kids who want snacks at odd times

we enjoyed the complimentary breakfast, and also that snacks were provided throughout the day

no pool or extras for kids .

the pool and hot tub are wonderful and they have guests reserve times so it feels very safe (kinda wish

was super welcoming and helpful with room and pool access

the pool was nice but freezing cold

the staff. the location. the pool.

fitness center and pool were top quality

needed a night out of the house and the kids really wanted to swim

we were able to book a pool slot and the kids had a wonderful time

the pool

breakfast was hit or miss.

hot tub, and breakfast buffet

is open to the loft which is open to the main room, which was fine for our family (2 adults / 2 kids), but you definitely need to be comfortable with your roommates in this space

i paid $160 for a night away from my kids that i had been saving for months and thought i found the perfect place but i wasnt able to

on-site parking was full when we returned from dinner so we had to park across the street at the museum

i paid $160 for a night away from my kids that i had been saving for months and thought i found the perfect place but i wasnt able to

is open to the loft which is open to the main room, which was fine for our family

clean, the staff was friendly and helpful with ideas of what to visit and where to eat, and the breakfast each morning had a wide selection from which to choose

breakfast was great, use of the gym and the pool was nice.

the breakfast in the morning was delicious

conditioner, shower gel and lotion already in the bathroom in big bottles and having a real breakfast than just donuts and cereal was a huge plus for our family

pool, breakfast and gym were averagely good

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

top bar beautuful with great outdoor fire pit and best views of the city but small

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

great gym with well maintained equipment and rowing machine.

we also liked that the golf course was right there

not a kids menu on room service menu

more staff working the car parking

not a kids menu on room service menu

loved the golf course and bar! bartenders were so friendly and the environment was relaxed.

the breakfast was very nice and had a good variety of food items.

everything was clean and beautiful. bed super comfy! breakfast,pool and gym a+! staff amazing!!

breakfast was good from a variety standpoint however the quality as in taste of the breakfast

it’s always clean with a friendly staff and a good breakfast

breakfast was hot and delicious

free shuttle to our event

staff was great from check in to coffee/ bar

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

fast easy early check in.

modern, comfy bed, bar in lobby

parking was private you felt like you can leave your car door unlocked if you forgot to lock it and

continental breakfast

the front desk person was very nice and got me a cup of coffee from the pot they have in the kitchen for the staff

breakfast could have been better

the addition of the little kitchen area was lovely too

great gym. room was good sized. hotel in walking distance to some good restaurants.

had a junior suite and was very small. not worth price. paying for parking. bar closes early

pool was closed

pool was a bit too cold

staff was extra fluffy and like a cloud. the gym was scrumptulescent.

my kids barely got any sleep

the next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls

no breakfast, but a starbucks is conveniently located on the ground floor

the bar staff & front desk associates went above & beyond to make sure i felt at home on my week-long

breakfast

pool was amazing however a little too much chlorine so if you have eczema or any type of sensitive

didnt know i had to asked the earlt morning clerk to let me in for my gym exercise

clean room, nice staff and a great sleep! breakfast was excellent!!

the pool

loved the gym and pool

permitted early check in. 6th floor head maid nice.

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

room was right across from guest laundry so no privacy and large group congregated there at 1 am

we didn't use the pool or gym so i can't comment on

very clean, great pool, amazing staff, the best beds!

very clean. friendly staff. nice gym

staff was amazing, clean, quiet nice bar downstairs

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads done by mom), flexibility- they

big pool

every time we went to the pool, we had to ask for towels

room was also comfy and gym was pretty decent

the pool was closed

cleanliness, friendly staff, large rooms, continental breakfast. check in was fast and easy.

the bar staff. we ate there. didnt have good customer service experience

the location was great. the bar was great. the accommodations were fantastic. had a great time.

great location, nice atrium, pool, and fitness center.

convenient location . like the fact that it has a restaurant and bar on the property

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

out couch in our suite was comfortable to sit on but could feel the bar when i slept so mattress could have been better

loved the pool and whirlpool and room was very cozy and clean

clean, comfortable room and bed. warm pool for the kids. cute courtyard to hangout in.

nice pool

6 kids (6 - 14) unmasked running in hall all nite and no experienced staff at the desk

location, front desk employees, the pool and clean facility

breakfast could be better. view from our room could be much better.

breakfast was grab and go which i appreciated with covid still being very much a concern

a pool, gym, laundry & seating areas, parking

liked the location, the gym, the room size, the well equipped kitchenette.

there were a lot of kids running around , some loud and unsupervised.

the beds are very uncomfortable. the gym had broken equipment. breakfast was cold food only.

breakfast was amazing

the room was on the smaller size. breakfast selection was rather basic but ok to start the day.

it is freshly updated, reasonably priced and the breakfast is delicious and does not taste like cardboard like at the other hotels

patio looked really nice but was not accessible from the breakfast room or the pool

hotel pool was chilly

we stayed on a sunday night and the bar was closed which was disappointing.

breakfast was no included i had to pay an extra 14 a person….

free breakfast

kids loved the pool

it was very nice. my kids enjoyed they self. the staff was excellent.

the decor and breakfast were my favorite things about this property.

of control guests and no action - kids running around and one child got burnt using the waffle maker

i've been taking my kids and grankids here for many years but next year we will try somewhere different

the kids loved our room, and i quote “ i feel so fancy this room is so nice

loved the breakfast for my family

times it seemed as though they had difficulty in keeping up with eliminating waste in the breakfast and coffee area

breakfast was good, quick, and not over crowded

the kids had a great time in the pool and picking out snacks at the snack bar

breakfast could taste a bit better and be a little quicker to restock.

extras, no crazy kids, no pool smell, quiet, professional staff, breakfast like no other, there's a happy hour

kids upstairs woke up around 6:30 and were stomping around and woke us up

fridge , dinning area, big separate rooms for kids and parents

rooms were very spacious and the kitchen with a dishwasher and the way the bathrooms are set up i actually was comfortable and felt

this was a very clean hotel. nice pool and hot tub

location, very clean, decent weight room as far as hotels go, the pool is clean and taken care, nice breakfast including egg, sausage, etc, and they gave us a quiet

friendly very clean heated pool and nice hot breakfeast

only complaint was the pool wasn’t available

breakfast very good and the pool and jacuzzi provided much needed relaxation

manager was very helpful and the pool hvac had broken just prior to our arrival

breakfast was awesome

the staff was very friendly and helpful. the breakfast was good they had a good selection.

it was wonderful so clean and comfortable and we enjoyed our stay loved the gym we will be back

still advertising hot breakfast when they cant because of state covid laws

even in the gym equipment was not working

the breakfast was good and the hours were even better so you didn't have to rush down before it closed

breakfast and reception were awesome above what we have gotten at other locations

no pool for the kids, no breakfast.

full kitchen with dishwasher

great facility! breakfast was delicious and the staff were so helpful and kind

the room, the staff, the breakfast

also i was charged for a pet fee which i had no such pet with me during my stay

' the pool and fitness centers were open

the room and the pool was good and the food

you can have coffee any time, and breakfast at the morning

you please add bananas to the breakfast, breakfast is from 6-9, i think it should go to 10am, other than that, i am very

breakfast could be better

staff very friendly and accommodating, nice breakfast and rooms very clean.

breakfast was good room was on the large truck side and very little if any noise or sound from

breakfast had hot items, not just cereal and toast

also gym is quite outdated and there is a weird smell in the whole

awesome breakfast

everything from check in to breakfast to check out.

i also ended up choosing this one for the gym

nice place, clean, loved the pools. need to enforce no kids i hottub!

there being a shuttle service within a 5-mile radius of the hotel was also cool since i didn't have a car

my kids called it hotel of the year

my kids called it hotel of the year

the dryers in the laundry room took several cycles to dry a small load of laundry

i like it have a full equipped kitchen.

full suite with a small kitchen

hotel doesn't provide breakfast but it has a kitchen in the room to cook

laundry machines was only $1 to use, and they provided complimentary detergent

like that you have a pool, fitness room, offer complimentary breakfast and the workers were

problem we had was a group of unsupervised kids in the pool

just with it being during covid pandemic couldn't use all the facilities gym pool etc.

the breakfast included was amazing, could not believe how fresh everything was and staff was so helpful

breakfast was good but closing it by 9am was a shame as we had to rush for breakfast before it

cleanliness, space, pool, available gym equipment and work out tool and breakfast.

the rooms is also nice fit for us as it had a separate room for kids to sleep

rooms, pool, mini golf course on turf and the complementary bfast had plenty of

cleanliness, the lobby and free coffee, tea and breakfast

very clean enjoyed pool '' and delicious fresh breakfast

looks fairly new. very roomy. good breakfast. good location

our kiddos loved the pool! it was clean and heated!

breakfast

wish the gym had a few different machines.

the outside was one big unused parking lot

gym, whirlpool, tv programm, personal

there were also issues with kids on the 6th

pool and hot tub were wonderful

group of kids was out of control in pool/spa area and adults and staff did nothing

breakfast options are decent

breakfast time i see some working or homeless kind of people

the pool and hot tub were excellent

pool water didn't seem clear which stopped us from using it for fear of bacteria, others were using

were extremely friendly and helpful, the breakfast was very good, all the equipment worked in the fitness center

front desk was very helpful with early check in - even upgrading our room for only $5

free breakfast

gym was nice

continental breakfast was great

the spacious and clean room. pancakes for breakfast and the very nice exercise facilities.

would have been nice to have a pool, however, the hot tub was great!

i was hopong to use the hot tub in the fitness room but it was locked.

breakfast there was no eggs, bacon or sausage mostly carbs

the breakfast could have been better....it could of had a piol

they always had a sign saying they were in the laundry room (again, not that many people were there)

the breakfast was wonderful and the facilities were well designed and appointed.

the rose tavern and the sand bar restaurants were outstanding

pool was fun for the whole family, very special to be in the pool on the lake

we visited in the winter time and were very much looking forward to the outdoor heated pool and hot tub

it’s walking distance to restaurants and bars which we found very convenient

breakfast was delicious

unhealthy breakfast

staff was great bed was comfy breakfast was awesome.one of canandaiguia hidden treasures

what breakfast!!!

wuld be nice if they offered oat milk at the breakfast spread

the fitness and pool area very nice

to downtown clean comfortable room very comfortable bed great breakfast - one of the best in our

breakfast was good

breakfast buffet was nice, hot choices were very welcome

great location, clean hotel, friendly staff and great breakfast.

great location. nice bar and restaurant. walk to many bars.

pool was good amenity

they attempted to give us credits to the restaurant / bar however 2/2 times these charges ended up on our bill and i had to fight it again

and facility was beautiful, service was terrible at bar, even when slow it took 15 minutes to be acknowledged by any of the 4 people behind the bar and

the cove was delicious! the pool was nice.

good parking and remodeled

breakfast was great! beautiful area!!

couldn't get the wifi to work.

parking area and the staff seemed a bit cut and dry, not very friendly also not rude but very bland

various healthy and indulgent breakfast options, too