very nice great breakfast

there's gym and no pool

gym was nice

gym was not useable

clean, comfortable beds, & accommodated a early check in.

breakfast was just ok

spa and rose tavern

the food at the restaurant is expensive and portions are small for breakfast

very good breakfast with a view of a lake.

my breakfast in the hotel restaurant was so salty that it was almost inedible (omelet and potatoes)

the pool and hot tub were excellent

a great time in the pool and hot tub grandkids slept great sure enjoyed the fridge and microwave in our room lots of

breakfast time i see some working or homeless kind of people

were extremely friendly and helpful, the breakfast was very good, all the equipment worked in the fitness center

pool and hot tub being open were nice

exceptionally large room. beautiful bathroom. great gym. nice staff. wonderful location

beautiful grounds with a lovely pool and outdoor cabana bar

the location, the view, the rooms, the bar staff were personable, friendly, and helpful!

paid for a lake view, but it was more like a parking lot, pool, and tent view

beautifully decorated. wonderful bar and dining experience. best breakfast sandwich ever!

since our previous stay, the addition of your breakfast offering is greatly appreciated.

unhealthy breakfast

staff was great bed was comfy breakfast was awesome.one of canandaiguia hidden treasures

very good plenty enough for a breakfast. waffles and juice with coffee and yogurt

what breakfast!!!

great location, clean hotel, friendly staff and great breakfast.

breakfast buffet was nice, hot choices were very welcome

due to covid, breakfast limited to yogurt- grab and go

breakfast was not good

very nice facility. friendly staff. excellent, and large rooms. excellent hot breakfast.

i grabbed a couple muffins for breakfast, once. a few more options would have been nice.

parking in the back

needs to pave the parking lot, also bathroom floor behind door was dusty and had hair on floor, stayed in room 201

we couldn't get a receipt at the end of our stay due to the printer not working and the wifi password wasn't correct and they didn't know the right one

breakfast was great! beautiful area!!

the pool was very chilly so we weren't able to enjoy it.

and clean, the beds were very comfortable (pillows were great, too), breakfast was plentiful, pool and whirlpool were great, staff as courteous and helpful

my kids loved pool. it wasn't huge but was refreshing

' the pool and fitness centers were open

the pool area and hot tub were small.

the pool and hot tub were amazing! the place was very quiet and clean!

the pool could have been cleaner.the water was a little bit cloudy.

manager was very helpful and the pool hvac had broken just prior to our arrival

pool was cloudy and hot tub not open

they accommodated my stay, the bests were great also the breakfast i will definitely stay again!

pool was wonderfully warm, the suite was spacious and clean and we love having the fridge and full

welcoming and helpful staff; on-site guest laundry; tasty and varied breakfasts; very clean room with plenty of kitchen utensils; quiet

i'm not a big fan of chlorine pools. i prefer saltwater pools

this was a very clean hotel. nice pool and hot tub

hot tub, breakfast , pool and cleanliness

much smaller pet fee

tub and pool water are the clearest i

was rather high kids birthday party in hot tub should have been for adult use only, not a lot of

fitness room was poorly equipped

clean , comfortable and a great breakfast in the morning

a pool

the ice machines and half the laundry machines said out of order

very clean, good breakfast, friendly at desk

breakfats my kids really enjoyed as did my wife an i

breakfast offered could've been better. more selections and maybe hot items as well.

pool was not working therfore the water temp of the pool was really cold unacceptable for the kids to swim in

next time i want to try the pool and spa

turn into parking area mind of hard to find. handicapped parking far away from hotel entrance.

room service prompt and food was delicious

no complimentary breakfast, kids screaming and running thru the halls

the pool was nice but freezing cold

the staff. the location. the pool.

fitness center and pool were top quality

the indoor pool

was super welcoming and helpful with room and pool access

i found a snicker bar next to air conditioner, smudges on mirror and broken tiny pieces of glass outside bathroom

it was old. i booked it for the dining room and bar and they were closed

d right off of a bar and dining area

don't advertise that you have a bar and restaurant if you don't

breakfast bar was very nice. waffle bar, fresh orange juice.

the spa was just down the hall from our rooms

the service at the bar was mediocre

staff was amazing, the spa experience was amazing!

excellent spa facilities

look forward to the spa unfortunately they were booked

did not use pool this visit

i had fun its was my 3rd oldest 13th birthday and he really loves the warm pool.

the pool was small but a great place

we used the pool and spa it was neat and clean

ran out of coffee at breakfast

had kids knocking on my door first 2 hours

pool more than compensated for this missing piece of exercise equipment

pool was great for the kids and the fire pit

clean, pool, outdoor seating area! mini bar at front desk

the room and the pool

there was like a connecting tunnel so we did not have to go from building to building to use the gym, front seat or the breakfast bar

nice to have laundry, don't usually need it, but this time we did

breakfast was great. healthy options and enough syrup for the kids to be happy!

we enjoyed the complimentary breakfast, and also that snacks were provided throughout the day

self-service laundry and a small fitness center available

convenient location . like the fact that it has a restaurant and bar on the property

the bar staff. we ate there. didnt have good customer service experience

the location was great. the bar was great. the accommodations were fantastic. had a great time.

absolutely loved the bar staff

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

no pool for the kids, no breakfast.

the full kitchen with a full size refrigerator which is essential when traveling with my kids

bed was very comfortable, the full kitchen was quite handy, the location was incredibly handy to whatever we needed, staff was

full kitchen with dishwasher

stocked kitchen makes it feel so much more like home

location, front desk employees, the pool and clean facility

breakfast could be better. view from our room could be much better.

free laundry was really nice as well, especially with 3 kids

a pool, gym, laundry & seating areas, parking

did not partake in breakfast, however it was a cute assembly line

the beds are very uncomfortable. the gym had broken equipment. breakfast was cold food only.

coffee was hot and delicious and my kids loved the make your own waffles

computer systems of reception were not working , then an old gentleman started saying that can kids be quite, he again pointed out in evening for kids to remain quite by saying its quite hours,

very clean, room temperature perfect when entered room, delicious breakfast

my son mentioned some of the gym equipment/exercises machines were out not working

it was comfortable, breakfast was great as well as the bar and dinner

large and spacious pool. rooms in great condition

the pool!!

we got a complimentary free drink, the pool was nice and warm and the room was perfect

facility, nice pool, highest-end life fitness machines in the gym, and a breakfast that was swoon-worthy

breakfast was excellent with many options

friendliness of staff and amenities (pool and gym)

breakfast was great the kids enjoyed

the pool was closed

room was also comfy and gym was pretty decent

pool water a bit cold

the cleanest and home feel of he rooms and hallways and the pool

we did not want to venture out to buy food stuffs for the kids, it was snowing badly and the roads were nasty

the pool and hot tub were well needed, the beds were great as was the staff

we didn't use the pool, but it looked welcoming and warm

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads done by mom), flexibility- they

staff and helpful shuttle service to university of rochester athletic facilities - gym

room, beds, pool, bathroom where great

the hotel is very secured with a nice swimming pool and a gym

rachel and sydney at the bar were great

beautiful bar on the roof and great restaurant in the lobby

top bar beautuful with great outdoor fire pit and best views of the city but small

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

nice little pool with windows & sunlight + good gym equipment (though a bit packed/small) —used them both

is open to the loft which is open to the main room, which was fine for our family

wish more kitchen items were available like dish rags/sponges, drying rack, papee towels, etc

large sitting area and kitchen

only thing i could say that i didn t like was not knowing how to navigate parking when i first got there but i called and the person who answered was so helpful and patient

rking is in the back)

it was clean and beautiful and the staff were amazing! loved the bar area!

fast easy early check in.

free shuttle to our event

it would be nice if airport shuttle service available.

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

me in was really short with me and rude when i asked if i could take take couple masks for my kids that were put out for the public to use

it is clean, comfortable, the staff is amazing, the view is great, they have a pool, hot tub, laundry, workout room and because i am a hilton member, they upgrade me when possible

full kitchen and all of the things you could ever need to use

the breakfast was great each morning. they had free laundry service on site.

fridge , dinning area, big separate rooms for kids and parents

there was no breakfast. it was a very luxurious room. i really liked the spa tub.

wifi is very weak and barely worked

thout a drop in price)

not a lot of breakfast at 9:30, my fault tho for sure

no room service at night???

breakfast was good and i enjoyed a lot ,stay was comfortable

thought room came with breakfast. it didn’t. buffet a bit expense for what was offered.

small gym, no slipper in bathroom, no one told me about a business center

the bathroom in gym/ pool area was absolutely disgusting

no breakfast, but a starbucks is conveniently located on the ground floor

great staff - very friendly and helpful. pool and gym facilities outstanding.

it was due to covid, it was still disappointing that there was no restaurant or bar open

great staff - very friendly and helpful. pool and gym facilities outstanding.

clean and pool area is nice.

we even used the pool

permitted early check in. 6th floor head maid nice.

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

everything was fine though laundry long walk from guest room with bags of laundry

the pool area is nice and fun for the kids

loved it the staff was amazing the pool even better. my son loved it and the room was sooo clean

she knew things about kids stuff and communicated with my son

pool and weight room were clean

the pool was green, so choose to not swim

pool area had a strange smell to it but maybe it's just cause it's a bit small and all the chlorine

free parking, comfortable beds, good fitness and swimming pool

kids didn't like eggs either day

there were 5 kids without adult

jeff in the bar made our night fun

pool was good

clean room, nice staff and a great sleep! breakfast was excellent!!

limited breakfast and pool close, do to covid totally fine

limited breakfast and pool close, do to covid totally fine

the free fresh hot cookies,,beds were very comfortable and pool was great for relaxation

t eat any of the breakfast because of my gluten allergy, and the bathroom was very

i also ended up choosing this one for the gym

breakfast is basic cereal, muffins/toast, waffles, juice, milk, and yogurt but it met my needs

also gym is quite outdated and there is a weird smell in the whole

the gym was closed. there was hair on my towel(s) and wash rags.

i like it have a full equipped kitchen.

full suite with a small kitchen

hotel doesn't provide breakfast but it has a kitchen in the room to cook

like that you have a pool, fitness room, offer complimentary breakfast and the workers were

but she set me up downstairs so that i could watch the game on the large screen tv in the breakfast area

kids however loved it

the pool area is not the same you see on the website

included breakfast was surprisingly good

there was a nice selection of breakfast food, although there was a full house

great room, great breakfast, pool was heated and nice, staff was very friendly

cleanliness, space, pool, available gym equipment and work out tool and breakfast.

pool water was very cloudy, taken in the consideration there were lots of people in and out and a

the rooms is also nice fit for us as it had a separate room for kids to sleep

my kids and i loved the front desk lady

hotel had pool n gym

could not use hot tub kids would not get out of it

staff weren't on the same page for the pool policy didn't like that..

the pool and gym room were not available

didn't bring my room service breakfast that i requested but they made it up to me by giving me free breakfast

free breakfast need to be offered. because family with kids needs that.

secondly, the spa is never open

unsupervised kids running all over the property

unsupervised kids running all over the property