kids play room was an unexpected surprise

the children can t use any of the jacuzzi or heated swim area next to the pool or the gym either and this wasn t clear when booking which again was a shame because it meant they

get the wifi connection on the tv, would be great if there was option to have apps on tv, eg netflix

a spa break with stunning views over cardiff bay

breakfast was excellent,

room service and if food could be delivered in room

beautiful hotel, especially loved the spa bath

everything room the restaurant bar staff

of liked to try the restaurant food via room service but it was pricey

loved the hotel deco it was so vamp and most of all the bar / restaurant was very relaxed and made you feel that you didn t have to leave as soon as your

ther is a coin laundry

friendly staff, ev chargers

room service was abit of a let down, as it said a certain time on the desk at reception then in the

was quirky but great value prior to a graduation in cardiff with 2 kids in tow i have stayed before and great location for bay and city staff always friendly and

kids liked the beds, a sea view(ish) , the breakfast and the biscuits

in the hotel there's also a laundry, lounge area, meeting rooms, small gym, 'social meeting' for an hour on some evenings with

so clean and the kitchen area was well equipped

good location, parking, gym and breakfast. small well equipped kitchen. good social areas

is available in the morning, a bar is open in the evenings, and there's also a nice little gym for guests

rooms were huge and the gym was very good

my kids loved it too

room was very comfortable. breakfast was lovely. quiet location.

that said, we never regretted anything we got and breakfast was included in the room cost

very clean, excellent helpful, polite and happy staff, good breakfast

lovely room. lovely breakfast. great location

great location, very reasonable price & amazing breakfast selection.

the spa is fantastic

it has room service and stops cooking at 10pm so you can grab something late if your

room size, friendly & efficient staff, spa & pool facilities fantastic, lovely bar area

was amazing, lovely pool and sauna area, the food was to die for, cooked breakfast both mornings it was heaven, lovely place to visit

modern hotel in central location excellent breakfast on site made our overnight stay in cardiff super easy and convenient the contemporary

great location, friendly staff, clean, nice bar area

sleeperz always friendly staff this time allowing us to check in half hour early and checking for late check out which was extremely

the only complaint would be not having fried egg on the breakfast but that’s only because i don’t like scrambled egg

breakfast could have been hotter

nice, view and great room service & confutable beds

restaurant staff were inefficient. there were kids running on my floor until after 1.00am.

delicious breakfast with plenty of choice and kids breakfast was free

i use the gym facilities which had everything i need for a weights workout

wifi

the neon orange table felt like i was in a kids play

was my wife's birthday and they sent room service with a tray of assorted cakes with a happy birthday message

gym is a room and the shower is over the bath

we had room service which was excellent

other bar and restaurant also lovely

gym was great and so was the daily sweet treats in the foyer

r us and the kids) we should pay twice for parking one car

the gym and pool but that wasn't down to the hotel, it's the situation we are in at the moment with the

understand that due to covid food was restricted to room service only, but the choice was very limited and not good for a fussy eater like my husband

service on second day, no one gave us wifi code and most disappointing that tables were booked in bar area for rugby in tv- surely we should of been advised of

free tea and coffee in the bar area

we used the bar ,plenty of choice for drinks, didn t have breakfast but it looked fab and the staff were very

wifi was good with only a few

a wish rather than complaint but seeing the restaurant menu in the room i assumed there would be room service but it didn t say if there was or wasn t

i liked being able to whatsapp my room service order

best spa massage i've ever had (from marcus, i've never been so comfortable and relaxed, i'd highly

no laundry service

staff super friendly (especially chloe from the bar), lovely room and spa facilities and quality breakfast

paying £25 (guest price)to use the spa for 90minutes

breakfast is great

didn't use the bar or restaurant but it looked nice

it is chucking it down with rain and i get an early check in

created a very welcoming environment it was much appreciated after a long journey the female bar worker in the evening who did room service really kind and efficient - great staff

for lads weekends away but nor sure about a romantic weekend away with the missus or a family/kids

we wanted room service

we were attending a wedding in the city and asked for early check in, if possible to allow us to get ready

staff was great, room service

lovely bar area, the room was spacious and comfy

couldn't use cash at the bar at 11 at night as the till had been put away even though the bar was still open

information was provided upon check in about where to obtain wifi access but i discovered this by accident when using the tv remote

thing could improve is the room service

didn t try the gym or restaurant

the breakfast was wonderful

it has a lovely bar and the breakfast was tasty plenty of choice

desk was solid for doing work and taking calls

you have to come down to collect room service

restaurant and bar were closed due to covid but drinks and snacks were available

room service wasn t that great in terms of food standard

they even upgraded our room as we were travelling with kids

light in the room which was brighter than a kids night light when i raised it at check out i was told i should have mentioned it earlier

lots of loud partygoers shouting and screaming which wasn't ideal when trying to get two young kids off to sleep

very helpful and friendly staff, comfortable bed and quiet room, nice swimming pool

we can recommend the pool, jacuzzi, sauna and steam room; and the gym has everything you need

great customer service, so friendly! room service breakfast was lovely

breakfast very good plenty of choice, items replenished quickly so not long to wait if things had

even had a little gift for our first anniversary) and spa were amazing and

breakfast and pool facilities

we didn't book breakfast or use room service but was great to have these options available

the swimming pool was excellent very big and clean the kids loved it.

really liked the chocolate bar and box of goodies for

they charge to use the spa and gym so we didn t no mushrooms at breakfast

late check out offer due to it being our wedding anniversary

friendly, comfortable, smart modern decor, good bar & restaurant.

residents are allowed to use facilities and when we were there at 4pm, there were a lot of local kids

personal butler and swimming pool ud83eudd23

for a group of friends on a golf weekend

early and very helpful staff worked to prepare the room for an early check in for me

free parking once you ve registered your car at

there is teas and an expresso machine available, but also reasonable room service

the rugby world cup programmes, the phone was not connected, there was no safe in the room, the wifi was not available on sunday or monday, and there was no hot running water in the mornings

nice room, very nice breakfast for 10, friendly bar staff, car park on-site.

room was big. staff were helpful & room service was good

a restaurant and bar on site

there is a bar and

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

rooms and surroundings a little tired but cafe bar area great

gym/pool facilities

good food options loads of sport screens and great busy spa and gym

wifi not good as a business user, struggled with emails.. not the end of the world..

the pool was a bit cold

starbucks wifi

free parking and wifi

good parking, friendly staff and adjacent to a lovely pub

the kids loved him

free wifi

our kids slept on the sofa bed and were very happy with it

good location, comfortable room, nice little gym

had a great morning in the pool and gym

ample free parking which was brilliant

the gym was a bit cold

the pool was lovely, and great that it's limited to one family per hour

so staff at this delightful hotel with plenty of parking ensured that despite my late arrival the bar remained open so that my remedial whisky was available

lovely location and staff excellent- breakfast delicious

the views over cardiff are beautiful, parking is plentiful

breakfast was varied and very good

wifi in the bedroom was slow - but ok in reception area

room service was excellent

beds were comfy, staff very helpful and the breakfast was beautiful

the bed was extremely comfy and the pool facilities were great

restaurant was full but had the option to eat at the bar or room service for extra

a rich choice of food for breakfast

late check out on request and an excellent breakfast

early check in !

breakfast, friendly staff, ev charging

slight lack of choice for breakfast, it was just usual fried breakfast

everything especially the breakfast n my dog allow to stay. nice big room.

handwash/shampoo/body wash), excellent shower all staff helpful and friendly free car parking and ev

free parking and wifi

wifi in bedroom non existent though good over rest of hotel, noise from the band in the bar

the bar was friendly and very good value for money

when booked it said the hotel had 24 hour room service. it does not have room service.

location free parking

cleanness, friendly staff, value for money, private parking.

free wifi in rooms

on site restaurant and sun terrace free parking

that it didn t have a separate bar to have a sit down in the evening, would have been nice to leave the dining area after eating

free wifi and large car park on site

good location, close to town, parking is available

lovely garden and ample parking

old fashioned approach to their service but still had all the up to date features for excellent wifi etc

smart tv with netflix access and wifi

liked wifi onsite parking tea and coffee and tv

-staff -swimming pool - spa -food plus room service amazing - location - breakfast

we ordered breakfast room service and was very impressed on how it was hot on arrival and on time we will definitely

no room service after 8pm so had to order from just eat

from our room; to the spa, pool and restaurant - everything was amazing

there was a handout on check in noting room service was available but no brochure or any details on what that included, or anything

brilliant breakfast, having to cross the road is so ok on a fine weather day

excellent rooms service by all staff very attentive especially bar staff

were surprised that the breakfast was not in the hotel but situated across the road

we were told that due to covid we would have to have a continental breakfast due to the kitchen needing to be closed

facilities, spacious clean modern room with comfortable bar and dining area

after our day out we spent the evening in the hotel bar with the owner and met some of his family which was lovely and we felt we were welcomed with

is delightful hotel - a time capsule with bar and dining room instantly transporting the traveler back to a time when the port was in its

for them a lot better than the victoria hotel 24 /7 more comfortable and cozy there is a nice bar down

room clean and bar area very impressive, lovely stay

closer, value for money, staff were fantastic , breakfast and free wifi such a quirky hotel the bar area was

there were no robes in our room and room service was very expensive

quite clean new building gym was conveniently inside on 3rd floor staff very polite people staying were professional no

central location was great for visiting newport, the hotel was modern and the small gym was a bonus for my partner

clean, well located, friendly helpful staff, nice mini gym, good breakfast

ed to some anti-bac spray and cloths to wipe down the equipment)

bar area, room was nice, clean and spacious

we liked everything about this hotel , staff, room , bar all was top rate .

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

bar well stocked if a little pricey for people on a budget

good selection of food in restaurant and breakfast of

the pool was on the cold side so couldn t go in there.

accommodated my request for a higher floor, everything was perfect and the rooms are stunning, spacious and equipped with beautiful italian furniture, this hotel should be 5 stars not 4 i have

the bar closes a little early.

the staff who met us upon arrival through to the spa and restaurant this hotel exceeded all expectations

gym looked good

comfy, clean, good food, gym, and a full breakfast for £70. what's not to like? top marks.

witch was provided, really need air-conditioning fitted, i didn't like that the spa and swimming pool area was not cleaned properly, so i ended up splicing my foot open on a smashed glass, witch

swimming pool and spa well worth a visit

gym needs more equipment, maybe more than one bench as someone was always using it every time i

d one meal in our

wifi was fast , room service was

would pay more if they had spa facilities

the gym, looked tired.

parking very convenient

breakfast was not to the kids taste.

they set up a table for us for dinner in the bar as we had the dogs, both of us enjoyed our meal and the hounds enjoyed the chips i couldn't

children s menu available so very limited options for kids, very expensive for drinks, charged 5

the room was very comfortable, with free in room wifi

got room service instead, though, which was fast and easy

friendliness of the staff and the ambience of the bar and dining area

all my requests were met, two rooms close together and good parking

friendly, helpful, relaxed. garden. location, parking, vehicle charging.

super menu and the bar is well stocked. staff are all very helpful.

and spa were really nice however lots of kids at 7pm in the pool

staff friendly and efficient spa was lovely shuttle bus was a great service to the twenty ten course

no offence to parents, but kids screaming in the pool area isn't anyone's idea of calm, spa experience, more like a day at the

was outstanding,amazing building,spa and gym top class,everything was better than i

shuttle taxi to take you to the restaurant

excellent bar and good choice of beverages

were excellent: spacious park, cosy and clean room, nice restaurant serving food all day, a gym and a pool

good parking large room . easy check in. late check out.

pool and gym were good, would be nice to have a little more - jacuzzi, sauna etc.

lovely swimming pool and gym,i don't use gym though too old

at breakfast and at the front desk when we checked out

location was good the breakfast was very good.

we couldn t find the gym or swimming pool also the tv was trouble so we couldn t find youtube but overall it is good

bar food was great

ar and restaurant) choices are very good

spent a lot of time in the pool and spa, such a relaxing break

facilities, staff, golf, olive tree restaurant.

arrived late and headed to the bar to catch up on some emails and a glass of wine after a long drive, the total relaxed ambience

was i needed to attend a meeting early morning which meant me leaving the hotel at 0630hrs and breakfast didn't start until 0700hrs

large comfortable bed with a great gym, pool & spa facilities. friendly & helpful staff.

lovely atmosphere and helpful staff, clean, kids loved the swimming pool...

brilliant room service. staff very polite and friendly. highly recommended

room service was great and breakfast was

service in the bar for food wasn't great but it didn't ruin our stay

great breakfast friendly staff. nothing too much trouble. comfortable bed and good shower.