cleanliness, full hot breakfast, pool area, staff was so helpful and friendly.

bed was very comfortable, the shower was great, the room was very clean, the breakfast offered a great many options

also, i am always looking for vegan options for breakfast, and this hotel was better than many in that regard, but most of the food was not vegan

breakfast was included

early check in

pool was chilly.

provided no usb ports for charging breakfast is very minimalistic and didn’t taste good gym is small with not much equipment pool is small i asked the front desk to bring an extra bed

nice clean room and beautiful breakfast/lounge area

breakfast was very good

my room was excellent. bed extremely comfortable. overall perfect. breakfast was wonderful.

maybe not smoke it in the laundry room at the beginning of the ground floor hallway

no laundry bag in room

asked the staff for extra towels & was told both times that they did not have a key to access the laundry room - but we had seen other staff coming from them

full not queen/king cleanliness in common areas unacceptable laundry/stairways and

reasonable pet fee and room rates

i ordered room service from coppin s and though the food was delicious and served quickly, the temperature

we were provided a free shuttle to the game

staff was phenomenal, bar was fun (and open late) and food in the restaurant was delicious (+) bar drinks were delicious (+) the lobby bar creates delicious and beautiful handcrafted cocktails to order (*) welcoming staff and delightful bar with excellent restaurant (-)bar was closed during our stay and restaurant for a private event (+) mini bar was fun (large bottles of

are vegan and although their restaurant didn't have many options, the service staff and kitchen team were all very accommodating

we had to order room service for a pot of coffee

i liked that it had a gym, it was close to everything, and the free breakfast

the pool was smaller than we thought it would be but our family of five still had a great time playing

only thing i could say i didn't like was the absence of changing facilities in the pool area

very clean. great new hotel . location gym

breakfast could still be better but beyond that it is just an excellent excellent hotel and a

no restaurant; no breakfast; bar closed too early.

it was a 4 minute drive from the hotel to the casino

“lobby” has a full bar and a pool table as well as a snack area

seem to hog the pool the entire weekend and let their kids run around wet throughout the hotel - wish something was

it was all nice loved it kids loved it. close to everything.

the swimming pool area was very well kept and my boyfriend was quite satisfied with the gym as well

no towels available in the pool area

pool wasn't super huge and even though it was 90 degrees outside the pool water and room were cool

they had a clean heated pool and grab and go breakfast

they had a clean heated pool and grab and go breakfast

after an evening out got back and called for room service well before they closed, but the phone just rang and rang both times we called,

the staff was very friendly and they did a great job keeping up with the huge crowd at breakfast

faucet was broken and there was a 12 by 12 hole cute out in the ceiling for what looked like a wifi router

really enjoyed the cooked to order breakfast and happy hour and snacks each evening

hotel well kept. room service was great!

the room was great! comfortable bed. location was perfect! fitness facility was awesome.

i wish the pool was warmer. a little on the cold side for me.

00 overnight,big crowds of kids ,not the best

you had to go back up the elevator to the fitness room

comfy beds, beautiful and clean room and bathroom. pool was a hit with the kids!

indoor swimming pool.

gym is very little no great choices no even weights

pool was great for the kids

for my liking, but there were extras in the room so that helped ud83dude01 the lady who brought room service is so sweet and kind

we came back to our room later saturday and the house keepers had the kids animals placed cutely on their bed the kids thought it was cute

were able to ask for late check out without incurring a fee.

i came to the thinking that pool was open so had to disappoint my kids

hotel was clean. beds were comfortable. liked that we had joining rooms for the kids.

kids playing football in hallway doors slamming

had kids so was disappointed pool was closed. understandable though.

i didn't use the gym but it had your basic equipment

my grandsons enjoyed the gym.

wasn t super pleased with having to pay for parking

she was so sweet & welcoming for breakfast

the location and the availability of a gym and a pool.

they offered to let the kids use the pool or me to switch the kids' clothes to go on some outings they just went above and

did not eat breakfast, the location was perfect for me as my business was in downtown cincinnati

batter during breakfast and couldn't find anyone to ask to replace, and that was only thing my kids would eat

noisy kids running up and down the hall and taking over the pool

the breakfast was great and there are many options to choose from

location, front desk was awesome, breakfast was great. superior valet.

not have breakfast at the hotel

including the room, the shower, the gym, the location, the roof top bar, and all the nice staff

breakfast was very good but cost extra.

the gym was great, everything was clean

every thing was good! kids enjoy the pool. nice rooms, queen beds would have been better!

pool was nice, needed a magic eraser used at the water line though.

she was thorough in explaining times of breakfast, the swimming pool location and hours, where i could do my laundry, etc

we didn’t use the pool, laundry, or fitness room but nice to have the option

pool is outdoors and sort of small but clean and orderly all the same.

having the bar in the lobby was excellent for waiting in between events

the shuttle service was top tier

room, breakfast

time for breakfast

the rooftop bar the waitress needs some customer service training.

over charger , paid for parking that was not mentioned. no room service.

the room was cozy and loved the kitchen will definitely be a return customer

excellent hotel with amazing hot breakfast!!

good bar food and breakfast

the bar and restaurant had amazing food and super friendly and accommodating staff

location was good and the roof top bar was cool, the bartenders were very good and my drink was excellent

the rooftop bar was heavily advertised and we were so excited to experience it

we loved the location. it was close to attractions. the rooftop bar was nice.

fun and vibrant look! the bar area was very nice!

order room service or get food in the bar after the concert i went to and had to walk in order to eat at

covid has the restaurant and bar closed, so we improvised with byob and ordered takeout.

wifi was solid

nice bar and restaurant

wifi should be free in the rooms.

staff was very friendly and woman working inthe hotel bar was extremely friendly and inviting

what an experience and to just get away from the kids and focus on us as a couple, it was a great experience

gym needs upgrade

were strained, general maintenance issues needed tending to, common areas were filthy, guest laundry not in good working

our concert we all came back and sat at the bar and then we moved to the lobby

and with the addition of the spa tub, the rest of the bathroom was quite small

the gym was nice , i want a refund for this hotel stay

the pool was closed at the time of our visit. our kids were very disappointed.

room service was great no long wait

opted for the bigger room as we had 3 adults and 2 small kids

the view of the top of the pool from my window

the hotel bar was nice

om service) was delicious and on time.

would think a hotel of this level would have a nicer pool area with a hot tube

the only downfalls were the noisy kids

i couldn t find much info on room service before check in, i think a reminder that hours are limited would have been good

the spa was excellent as well as the fitness center

in front of the hotel to valet which resulted in being in traffic trying to exit the vehicle with kids

no pool or hot tub, spa took forever to get in touch with.

withe a weekend away from kids, a girl just wants to take a hot bath

i requested room service and towels were thrown on table

my kids and i used the baby’s shampoo we brought

to front desk and room service out of order tv did not work our first visit we will give another try

was uncomfortable, wifi cost extra and was terribly slow

the bathroom/spa was amazing. we went for our anniversary and had a great time.

the gym could do with another bench for free weights. there were 2 of us lined up to use it.

breakfast was good, staff was phenomenal, valet was phenomenal

everything from the rooms to breakfast. they always do a great job.

they also gave me a late check out of 1 pm which was amazing

very clean, great breakfast and the staff was polite and courteous!

muffins, granola bar and coffee

the location was amazing, breakfast was top notch and i got a really good deal price wise.

room was great. liked having the kitchen.

kitchenette

the lighting in the kitchen area could be brighter

we really loved the bar area

great bar and restaurant on site

lobby bar and comfortable spacious room.

location, restaurant and bar on the bottom floor

room was very comfy - really nice bed and the bar area was fun after a long day of work

you attend football or baseball game, the room was recently renovated and looks very nice, the breakfast was excellent

was not good, gym was under construction and nobody bothered to inform early

everything about it my kids slept well thanks

property is in a safe location just minutes from fountain square and the casino

the pool is outdoor so the pool was closed

the bar closed early each night we were there

allowed early check in, it was very clean, he pillows and shower were awesome, loved the shampoo and

i went to the bar the pass two nights i went there and the bartender was super nice, easy to talk to

pool temp was too cold

we enjoyed everything. the rooms were clean. the pool was a nice size.

the staff was very friendly and the chef was great to create an awesome breakfast including made to order eggs, yogurt and etc

it's conveniently located and included a delicious breakfast

breakfast was phenomenal!

the three course meal was wonderful as was the complimentary breakfast

seems like the local music bar of choice with live jazz at least 3 nights in a bar which seats about 40

pool & gym were great! breakfast enjoyable. good location.

less than a mile to the casino about 2 miles from venue close to down town

hotel employee prepared a delicious breakfast with a wonderful positive energy

very respectful staff ,clean rooms,nice breakfast and an amazing pool

the free breakfast had a good variety and the facility included a pool and gym although i didn't use either

only complaint is the pool was freezing

room is beautiful and comfortable, also the breakfast was great.

we loved the pool hours and kids had so much fun

pool was a little murky but when we stayed there was a ton of kids so that is to be expected

i love that they had a pool and a gym when i booked the facility i completely forgot about it, and i wish i have had the chance to

pool closed

breakfast was okay they had ran out of some of the food and kids were working to help refill the

room was comfortable. staff opened up the firepit to us which the kids really enjoyed.

they didn’t have a inside pool

wasn't aware of the pool being closed completely untill we had got there the kids is only reason we had choice this hotel thinking the pool was

pool was closed and we were not made aware before stay. we had some very disappointed kids :

24 hr pool. too many kids to wanna swim

great location! kids loved the pool and the rooms were great! breakfast was phenomenal.

free wifi and complementary breakfast were much appreciated

30in the morning, the desk reception were very nice, i did not see the gym, nice clean hotel was very impressed would stay

anything, just bring back the breakfast buffet

wish pool was open 24 hours. vending machine ate my 2.00 though

the hotel smelled like weed and there was a large group of kids hanging out in the parking lot, blocking cars from driving through

noisy in the hallway with kids running around.

the pool was kind of chilly

the rooftop bar has a fun vibe with wonderful bartenders

the roof top bar / lounge is very nice and relaxing , the bartenders were wonderful and very welcoming

the gym facilities were great. free parking, close to freeway.

it was pricey. breakfast was not included. bar set up was odd.

no shower gels provided, only a tiny bar of soap to use at sink and shower

it said you could order room service which you could not

a full breakfast n better room service

hotel was very clean and the staff very nice and helpful, the gym has a nice machines with do a good workout

i noticed the gym had a very strong rubber smell which was unfortunate

beds a bit stiff and the pool was highly clorinated

we enjoyed the pool and the delicious breakfast

the indoor pool was small.

upon arrival the major kitchen lighting was burnt out. thought that odd. it was fixed .

at the gym

good location and good facilities though didn’t use pool or gym

our room 701 was large and livable. a suite. the breakfast was amazing.

breakfast was so much better than the free breakfast in other hotels

the location and parking garage are great. hotel bar cool. room clean and staff very friendly.

there needs to be something for kid's to do like a swimming pool or jungle gym

i wish that our room had a tub for the kids and a microwave.

the bar food/drinks were also pretty yummy

the bar was open on sundays and there was a microwave that every floor or somewhere in the hotel you

the pool was out of order

the breakfast and coffee snack bar was a nice feature and the gentleman working it was very nice

the pool was on the small side and was a max depth of 4 feet deep

pool a little small but fun. wifi didn't work well in our room.

the pool was too cold

breakfast could have been a little better.

it was cheap and the laundry was cheap.

the pool was closed but i did not see any mention of this when booking.

went to the laundry area to ask a question about why the television was not working, she told me that she did

fixing, but it was super clean and well stock to where i didn't have to ask for anything and the breakfast was excellent

even better is their late check out so we could check out at noon and be at the place when it opened at 1 (on a sunday)

the location to the little casino is perfect as well

love that it had a fully functional kitchen

family friendly amazing staff great amenities including the outdoor pool

my kids got a big kick out of choosing a movie to watch before bed

decor was nice, parking was easy, room set up was functional

convenient location right off the interstate and free parking is great

no pool

our shuttle driver was a great ambassador for your brand as well

location and shuttle to/from the airport

and no pool to use

1st shift was really rude and noway i am paying 20 per person to eat breakfast my kids was wanting

only thing would be that when we booked it, they didn’t mention that the restaurant and bar were under construction

pool & gym closed!! open up!

bar could’ve stayed open a little later than 10 o’clock maybe 12

no free breakfast included with the price of the room.

the jacuzzi wasnt there no more ud83dude29 pool was cold ud83dude29ud83dude29

standard hotel room, small pool great for kids, restaurant in hotel for breakfast, good rate, helpful staff

the pool!!

pool

the swimming pool was small

was clean the pool was nice

i called hotel and shuttle was right over to pick me up

lack of options for breakfast

right next to the cracker barrel. 24 hour shuttle to the airport.

the pillows and towels smell bad i think it's the laundry detergent they use

pool looked clean, but the hot tub water was brown ud83dude41

we didn't eat breakfast because our flight left too early

pool /spa that is open late , fitness center and even a laundry room

love the staff the breakfast n pool is always right temp just feel safe there.

clean & close to casino

good breakfast. great pillows!

had spinal surgery so no breakfast. but it sure smelled good.

wish the breakfast would have been more than just self serve

clean, the breakfast was good

we we left waiting for an airport shuttle for over an hour in sub 20 degree temperatures

friendly service, great clean modern rooms, the cheap price, the heated pool, the delicious breakfasts, and last but not least the convenient location close to many great

use better options for breakfast

the room was very clean and the breakfast was delicious.

pool had too much chlorine. caused a rash on my grandson

laundry was handy

we love having the kitchen in our room to be able to keep food and drinks in the room

rooms are beautiful. kitchen was wonderful.

the pool is a little small but the kids liked it

the entire facility was clean, staff helpful and friendly, good breakfast variety for all, great pool, and the location close to restaurants, shopping and

pool was small and had chipped paint on the bottom

staff was great with helping me access wifi on both my phone and ipad

the wifi somehow logged in to my phone and my accounts were hacked

lots of parking

arrival there was no parking and we had to park under the overhang out front

the fitness centre/gym needs a cycling machine.

staff, everything we needed on site and satisfying breakfast

great if you have kids

was clean, bed very comfortable, breakfast delicious

the pool was on the smaller side is really the only negative i can think of.

the main reason we booked this specific hotel was because they had an outdoor pool

being fresh, spacious, modern, clean, amenities. excellent gym, very nice bathrooms.

close to the airport, great staff, and easy shuttle run in the morning.

pool was closed, even though it was outdoor and the weather was perfect

night desk clerk lied about the unavailability of 24/7 airport shuttle when i arrived at airport at 1am

breakfast was delicious with plenty of options available for different preferences

friendly staff, clean facility and spacious room. nice breakfast

breakfast was excellant with good variety each day.

there was a container of ranch in the fridge, and the pool was very questionable.

breakfast not the best but not a reason not to stay again

very friendly staff and free of charge shuttle to the airport

the shuttle to and from the airport was nice. driver was very courteous.

airport shuttle runs 24 hrs so very convenient

easy access to & from airport with free shuttle.

the shuttle to the airport deal is awesome to have, super convenient and great

pool and gym were closed

i wasn't able to utilize the facilities

breakfast was delicious, pool was nice, beds were comfortable

the breakfast is great and the pool was nice and warm

great state of the art hotel nice staff plenty of parking

the hotel or our stay, but full-size trash cans in the rooms would be helpful, especially with a kitchen in the room

the kitchenette was nice - full size refrigerator, microwave, dishwasher

the hotel gym was one i could actually get a good workout in - they have dumb bells going up to 75 lbs, a

nice hotel, welcoming and helpful staff, a large variety of options for breakfast that could fit a variety of diets, a full fridge/freezer/kitchenette that was a surprise,

room was a suite, with a kitchenette, a little sitting area, a very comfortable bed and a sink area separated from the

the pool and hot tub were nice

kids ate free at restaurant

great breakfast

it had a wonderful airport shuttle service that helped me get to the airport on time.

breakfast was really good, and of course i ate too much

their is a very nice reasteraunt called

dining hours were limited, the room service food was so salty it was inedible

loved the free parking

the food at the restaurant and room service, not very good.

roof top bar & food.

shuttle took me to valet parking garage

location and shuttle to airport. nice, clean, comfortable room. friendly staff.

clean comfortable shuttle service good

also, we were by the desk and laundry area

i'm a truck driver, and they have space or a place for me to park my truck and trailer

they had a hot breakfast buffet with lots of items

i liked most the ability to have two separate areas, a bedroom and a living room/kitchen.

rooms with full kitchens

airport shuttle

great breakfast

wasn't even shut when we got to our door and the lights qouldnt come on i had 3 small kids in tow and did not feel safe

kids without control

the room was comfy but the breakfast sucks and we saw roaches by the food!

the room we were given was next to the laundry room and the staff was doing laundry all night

only issue was the bathroom floor wasn't properly clean and when they said that breakfast was included it wasn't

staff, on site laundry, kids loved the pool and were happy that it was open despite covid

everything looked new , it had small kitchen with a regular refrigerator

the kitchen area was amazing!

kids loved the pool

i was able to prepare some meals in the room, kids loved the pool and had plenty of room to sleep

think of anything , it was convenient location ( we went to the arc) the staff was friendly, the breakfast was very good , and most importantly it was very clean

all employees encountered were very helpful and breakfast was just what i wanted.

the breakfast buffet was great

the pool was closed

room was large, clean, comfortable beds. nice pool. good breakfast

loved the kitchenette area

clean, great lobby, great room, good breakfast and something you never see is free laundry facilities

clean, bed was extra comfortable, pool was nice, pet friendly

loved that this location offers free laundry to guests, and that a key card is required to access the laundry room

our room was spacious and clean and liked having the sofa and small kitchen area.