bar was reasonably priced

the service was superb, we arrived later than expected and the bar was closed but they could not have been more hospitable and were able to source some drinks for

bar was good, a great evening

the bar meal i had not enough on plate for the price

we ate in the hotel, bar meals, restaurant meals and had a delicious breakfast too

early check in arranged for no extra cost, which was brilliant for us as we travelled from over 2

gym is modern with good equipment

also staff allowed a very early check in which i appreciated as we were visiting someone in a care home nearby and had come

maybe the gym could have been bigger

loved the gym, went almost every day. staff were extremely attentive and friendly

fantastic. so comfortable! good location - just off the motorway. pool and sauna grwat

spacious rooms, comfy bed and great location. breakfast was nice too

warm and welcoming, room was lovely and very clean, pillows are amazing, cookie was so nice, pool was such a bonus, everything was perfect

nice clean hotel, with good room service and atmosphere

the sofas in the bar area are very dirty and need a good clean

chef is italian and is super professional and gives you a practically personalized service the barista of the bar a super friendly and very smiling english lady the waitresses of the restaurant

no room service, keep people out of your room and good one way system

they need to sort the wifi out kept losing connection while making video calls

the wifi should have been entirely free

wifi not available in back part of hotel

parking is over the road and staff at breakfast a little unhelpful

breakfast was delicious

breakfast was lovely

great breakfast (except sausages), free laundry a bonus

the breakfast was good with a good choice, all the staff were very helpful

hotel very clean and nice food served in the bar i found after a nights stay with work

paying pool and spa

i loved the pool and how nice the hotel itself looked. the room was a nice size and very cozy.

decent size room; comfy bed; room service; dinner. nice staff

spa facilities

location, bonus having a swimming pool

the price of food in the restaurant booking the swimming pool due to covid restrictions

er 12 for a glass of wine and a pint of lager)

clean, restaurant and bar looked nice although after a long day with two young children we chose room service instead which was good, quick and easy

use of pool/spa facilities a great bonus

location and staff and late check out

the late check out of 1pm when joining their members for free

were friendly and welcoming buffet bfast included daily the early check in was very welcome and luggage storage most

facilities and breakfast were ideal, however it was the friendly and helpful staff that made stay enjoyable

priced parking on site, late check out on the sunday, excellent breakfast to start the day

nice staff, clean and spacious room and good breakfast

once in, i then went back to the bar for a drink, (great selection of beers by the way)

great staff and a lovely fresh cooked breakfast

lovely breakfast

easy to find. comfy beds and clean room. allowed early check in. good breakfast

for early check in but no receptionist for ages to be able to get key

and also a gym and

gym facility's and sauna and steam room

good home cooked food great gym but never used it, how do i know because i’ve stayed before

early check in at no additional cost

the breakfast and dinner is amazing

beautiful, staff friendly and polite, room a great standard, good choice at breakfast with good quality ingredients

excellent bar service, comfy bed, super breakfast staff and delicious food.

kids friendly property

time away from kids lol

next to lovely golf course

the restaurant, lounge and bar area were very pleasant with a good open feeling yet still individual

breakfast was excellent, one of the tastiest breakfasts i've had in a hotel in a long time, we

there was ample parking and easy access

wifi in our room was pretty much non existent

pool was an added bonus

great hotel - good facilities, friendly staff and great pool

it has a nice restaurant and a pool

t cheap but still good value), the pool is great and the

location, friendly staff and lovely pool, nice restaurant

didnt taste freshly cooked more warmed up coffee machine at breakfast broken so large queue at bar for

great little property and bar and restaurant comfortable beds, will stay again

well stocked bar and room service

is brilliant close to mcdonald s and a restaurant and bar on site perfect for our visit to alton

room service and excellent staff

good setting. plenty of parking

golf course looks absolutely amazing honestly can say it's tge best hotel i've ever stayed at

only thing that lets the hotel down is there is no room service available

superb room. exceptional safe parking.

there wasn t during my stay) there is a lovely looking restaurant on

great bar and restaurant

not much seating in the bar side.

breakfast was exceptional

the bar area is so cosy, would love to return on a winter's night and enjoy a drink by the fire

staff couldn't do enough to help a welcoming bar area for visitor's and locals alike, restaurant food was excellent and we

staff were very friendly and the evening meal and breakfast were good sized portion, plenty of choice and well cooked

experience in a conference centre really nice, clean and comfortable room, with dinner and breakfast included

price we paid for a double room with breakfast was really good

very basic, gym equipment out of date and gym attendant want you to leave hour before closing time so he can

good bar area and sky sports on tv

the free wifi worked well

it would have been nice to have wifi in the bedrooms located in the lodge.

poor wifi in room.

great bowl centre location and with free parking

not too mention there was free parking

very prompt with room service,very nice staff,lovely hotel nice grounds.

maybe could have done with a hook in the gym shower cubicle

no response from reception for room service or assistance

friendly staff,lovely breakfast,amazing spa facilities

beautiful hotel with fantastic facilities. breakfast was excellent.

cleanliness, lots of pillows. room service, location, facilities etc

easy to find, plenty of parking, friendly staff, lovely breakfast.

plentiful parking

wifi signal dropped out a lot, room felt a little dark even with all the lights on

te march) so very quiet with pool and bar mostly to ourselves

the bar area was lovely and the breakfast was great

excellent bar downstairs serving very nice food and a good choice of beers

friendly and helpful food was delicious breakfast was really good good selection of drinks in bar location was perfect for what we

staff were very accommodations, allowed early check in so i could get ready for a wedding

great atmosphere in the bar in the evening we had a lovely meal which was great value for money

a shame there is no option for room service being brought to your room

only downer was that the sofa bed (for the kids) wasn t particularly comfortable but they slept ok in the end and we asked for an extra (-) very busy with kids running around in reception (not hotels fault), very noisy and busy on arrival and queued (-)sofa bed they set up for the kids was terrible - the mattress was the lumpiest ever so they didn t sleep well (+)close location and nice breakfast. kids area was nice too (-) i told the acting manager who told me it was meant for kids (-)of the room was kids sweets under the bed dust all over the worktops and chair neighbours were very noisy didn t

gym, health suite not available.

very busy with kids running around in reception (not hotels fault), very noisy and busy on arrival and queued

all areas of the hotel including dining room , bar , reception & rooms all cleaned to superb standard

not many options to choose especially for kids

no wifi in the bedroom.

welcoming , nothing was too much for them - location just stunning and beautiful surroundings and breakfast was just wow great quality , very tasty and well presented - we will definitely be back

sausages where hard on day 2 pancakes the kids had where hard not very nice

the wifi was a bit poor in our room.

i have no issues beds were clean wifi for kids devices couldn't ask for anything more

that was great as our kids are getting bigger now

my kids absolutely loved staying with me in the family room, lots of space and a good sleep

staff were super friendly on check in and my kids got a we present which was just so lovely and unexpected

room was big and had a separate area for the kids

no room service

tidy ,nice big room ,good assortment for breakfast,friendly and helpful staff nice shopping area with what shops still open

cannot comment on the bar or restaurant as i did not use them

from room service was gorgeous

40am, the breakfast room service

adjoining room for the kids so we could keep an eye on them

great because we had space for my husband and i with our two kids (14 & 9) and it was perfect for our dogs

overall 10/10 for a great stay, location and car parking

their was a party noise until 12 pm and my kids couldn’t sleep

could do with disabled parking bays near entrance but it was not a big issue

was very comfortable, staff were lovely and friendly and helped us with parking as their was a kids party at the hotel when we arrived and they also helped us book a taxi for the evening

beautifully decorated with modern, comfy lounge/ bar area

staff were very helpful and having dinner and a bar available was great

inside the hotel ,the public toilets inside the hotel were like home from home ,drinks at the bar were reasonably priced ,the seating area out the back was fantastic, the room was the perfect

early check in very comfy room

excellent breakfast and staff

hotel staff from check in to check out breakfast staff and evening meal staff bar staff could not have been nicer, and the food absolutely delicious , well done chef , and guys

could have been more information within room regarding breakfast times, check out and room

room service good

friendly staff, needed late check out and did their best to accommodate this

it was the euros final too and we all watched it together in the bar and it was such a nice atmosphere

were amazing fast check in on arrival, room very spacious with wonderful buffet breakfast, excellent customer service, beautiful location and hotel we will return

after having breakfast we had a short walk around the golf courts that belong to the hotel

breakfast was fab and the cold options while waiting for the cooked were great too (apologies we

the bar is very well stocked, the room and bathroom are clean and modern

the bar was busy but we'll organised and the staff were very professional and helpful

parking was difficult to identify but staff helped out but it wasn't straight forward

staff, ease of parking, good restaurant, good prices, location right in centre of town, great atmosphere, free

thing about the crown is the staff, they couldn t be more helpful carrying bags and organising parking always with a smile

good food in the bar and warm friendly staff

property has a very homely and relax vibe with open fire and a lovely bar and brilliant food option all home made staff are friendly and make you feel very

the big family room that kept all 6 of us comfortably in one room, beer garden/play area for kids and the closeness to alton towers

old style pub, plenty of parking, able to relax at the coal fire, played pool on a round moving table which was brilliant,

the staff and owner was great. fresh breakfast. made pancakes specially for the kids.

my kids love it

ample parking and plenty of space to go for a wander and great scenery

valet parking, when i went to collect my keys after two days on checkout the staff knew which car was

parking spaces were not always available outside our block

my room service breakfast arrived bang on time and was beautifully presented

spa and gym are both very good

great restaurant and bar area

wifi does not reach the bedroomsfur

the building was beautiful and the open fires in the bar were very welcoming.

you have room service which takes roughly 5 minutes to reach your room

the restaurant serves exceptional food and the bar is also fantastic

booked 2 bedrooms for our family of 4 (kids 10 and 14) the bedrooms were very comfortable and a good size for the price

breakfast was great

they should be more transparent eg an £8 breakfast became £12

was very good, staff were friendly, rooms were quirky, bar and dining areas cosy but interesting

excellent, room clean, comfortable, bar and dining areas spacious

very helpful, needed help with tv and wifi, sorted within minutes

we were lucky it was not a busy night but still the noise was enough to keep my kids awake untill the inn closed after 11pm

bathroom was tiny and the wifi was poor for undertaking work.

staff were delightful, parking convenient, the room was spacious, the bed large and comfortable, with a decent desk to

location of property and parking also friendly staff

no one on reception, no room service called many times no answer

parking was simple too

also no option of room

lovely old wordly hotel great features nice rooms good parking tasty food recomend

no compliantly bottles of water in the room, no mini bar, no room service food options ?

30am and 2-5pm, so if your away to escape the kids or want to have full use of pool, then maybe avoid these times

of using the ev chargers is very high

lovely food and the pool area was so nice

kids can’t be in the pool weekday evenings but i understand it even if i don’t like it.

the spa facilities were also excellent

the bar area and restaurant was modern and newly decorated

emaculate, lovely rooms, great bar and restaurant

great staff, bar and restaurant provided excellent quality food and drinks. comfortable stay

good food and atmosphere in the bar and restaurant

food in the bar is very nice and responsible priced

breakfast included at fair price, parking included, there is also just outside the hotel one mcdonald's and one

the wi-fi was fast enough for streaming, and the breakfast was plentiful with a good variety of options

was very comfortable and i slept soundly the staff were very nice and helpful then the breakfast was delicious and lots of choices i was very pleased with my

there is also a wacky warehouse next door where your kids can let off steam after a long drive

staff, great facilities, watching wild rabbits with the kids from the window, beautiful location, close to a pub with a wacky warehouse and great kids

have been nice to have a jug of water available at breakfast and a ready made fruit salad bowl

breakfast was good and promptly served.friendly staff and atmospheric bar

everyone was polite and willing to please,the meals from the breakfast the snacks for lunch and the meals at night we throughly enjoyed our stay here and we

location and great breakfast

i was there during snowy, wintery weather and it was lovely to have a roaring fire in the main bar to come in to - very cosy

make sure you book for dinner as well as bed and breakfast - and come hungry

the total experience, wonderful rooms, restaurant area and bar with a small but lovely menu

breakfast and dinner was great and they had an ev charging point for my car.

location, free car parking, welcoming entrance area with its open fire, kind staff, excellent bar snacks, beautifully decorated room, warm towels, good toiletries, spacious bathroom, excellent

towels, good toiletries, spacious bathroom, excellent bed, absolute quiet at night and fabulous breakfast

quiet location, large room, fast wifi, friendly staff, comfortable room with powerful shower

guy in bar didn t bring teaspoons for coffee, he spilt it in saucer had to ask him to clean it up

super attentive and helpful staff. great restaurant. easy to access from m6. loads of parking.

fantastic varied menu for room service although ate in the bar and had fantastic desert

setting, excellent food in restaurant and bar - friendly attentive staff

schedule for the kids to use the pool was inconvenient

don t answer the phone for room service

there is olenty of parking and it is set in quiet lovely grounds

room service was good too

breakfast was ok but could be better

in the shower, breakfast, dinner, friendliness of staff, corners to sit and do some work, good wifi

room service available

breakfast was brilliant, food is incredible i used room service most nights and

room service not option to order to room without having to leave the room to do so

weak wifi in bedroom

bar and restaurant were good

great breakfast

restaurant was lovely, food was really nice for both evening meal and breakfast the next morning

a traditional coaching inn with cosy bar (lovely taylor’s landlord and bass ales), chinese/indian restaurant, friendly staff

room was generously sized, the bed very comfortable and the breakfast excellent with a choice of full english or toast and cereal

staff when booking in, in the bar area and night staff ud83dude0alovely clean hotel

no room service.

breakfast was incredible and again the service was fantastic

did not have evening meal so cannot comment on that food but breakfast was lovely

room we stayed in was very clean, on arrival the staff could not do enough, room service was offered which was great

clean good location nice bar area

staff at reception were very welcoming and the staff on the bar were excellent really pleased with our stay and felt so relaxed we will definitely return thank

bar area was nice and had a good range of drinks

building, good location and the staff were very accommodating in giving us an early check

breakfast and staff at all levels from cleaning and maintenance through to catering, bar staff , reception and management perform 100 per cent to ensure all your needs are met

separate charge for breakfast especially when they tried to charge more than stated on booking

the food at the party was very good as was the breakfast

the bar was good

the bar staff hadn't seen it so busy before, this place has a great reputation

a nice comfortable pub, with great bar staff

i went for a drink at the bar, and when showing my dis-pleasure at only one cider on tap , which was not one i like

sockets tripping off twice during the evening - this was quickly sorted when i went down to the bar to let them know

lovely bar area and friendly staff atmosphere really pleasant in the early evening and the meal i had was

no available staff to answer phone for breakfast room service

don t bother with room service, no menu in room, requested one

food standard was good. the pool and jacuzzis etc were very good. wifi was very good.

closer parking haha

power cuts in early evening !.........non-user friendly locks in pool changing room !