comfortable beds, location, early check in, free parking.

facilities include wifi, tv, iron and kettle with cups

no wifi in the room and if there was there was no indication of this or access

were great it was very comfortable lovely bar great outdoor space very convenient for wembley

we had a drink in the bar before heading out to the event that evening, and the atmosphere in the bar was great

the bar had great food, the staff are really friendly & accommodating & the beds were so comfy

we also ordered room service which was delivered super quick and was great value for money

the food was good, room big, lively bar because of us city fans winning the cup.

and receiving room service was a bonus

early check in (more than 1 hour) was really nice and overall no problems at all except for a laud (*)i like the early check in time. (+)fab location for the theatre, early check in, free parking, great staff! (*)again the reception staff were excellent, and facilitated an early check in, as i was leaving early the next day (+)early check in nice staff great location (*)reception staff were very helpful in facilitating an early check in. excellent service. (*) i had requested an early check in, i appreciate it cannot be guaranteed, but it was denied (+)very relaxed about early check in. (+)very accommodating with an early check in, staff were lovely.

free parking and two lifts to all floors

location, good parking, walking distance to station

to keep rooms clean from food mess seems a bit strange in rooms like ours which had some kitchen facilities to make meals :) room decor was a little tired, but still very clean

saw some complaints) don't use the hotel guest one use the cloud and you'll have no

great location. nice and old building. great parking

was good with ample on -site car parking and my room was good with a comfortable bed and the heating was giving the room a high

good room service

room service excellent

very clean and the kids loved the tv in the bathroom

the hotel needs to offer room service or even cold snacks out of hours

bar wasn t open during our stay and the restaurant did not serve food apart from breakfast

great wifi

very nice small gym but well equipped and not busy at all

and was told to scan qr code for a list of alternative foods that could be delivered to room as room service but when we looked there were only drinks available

gym was small but adequate

duvet wasn’t big enough on the sofa bed, just thinking in hindsight :-) may have stopped the kids squabbling

point and still really enjoyed would have been nice to have had a room service menu option after midnight

there is a restaurant and bar on floor 3, both nice and a rooftop bar on floor 9, which was excellent

everything was ok, i didn t check the spa i didn t have time

up to the sky bar for a drink but was a band on which was far too load so didn t

room service was very prompt

easy to get too and late check out with no hassle

reachable to underground & railways station south ruislip 2-housekeeping 3-free wifi 4- check in:check out

great value for money highly recommend great bar and restaurant offering amazing

breakfast good. location excellent

breakfast good selection. location to shops good. room fine. wifi worked good.

the bar lady was extremely rude on our first

still a bit run down. wifi was slow.

no much for my son no kids menu had to ask and given list on piece of paper

no room service

due to my work i needed an early check in, this was arranged prior to my arrival with a smile and can do attitude

efficient management of laundry requirements

room was above the laundry room i think could here some machine all night long room 201, i think the halls were way to

hotel needs a wifi repeater so that you can connect and remain connected from the library

the wifi was good and strong, nice tv nice and warm in the room

perfect location for our group playing golf locally

little jem with a beautiful garden bar at the back, loved staying here

did request an early check in and was really helpful and room was ready .

the restaurant and outside bar seemed busy each evening but the noise didn't bother us up on the top floor

the bar and restaurant are truly amazing

also the bar and restaurant downstairs is exquisite and sincerely underrated i had a great night

friendly helpfull staff great breakfast plenty of choice .

5 mile walk free parking quiet awesome breakfast restaurant - not sure what like but if breakfast anything to go by

good clean room. brilliant breakfast. parking and ev charging. would strongly recommend.

good wifi fair

we had opportunity for early check in as well

wifi was insecure, i could not connect my work laptop, thats how unsecure it was.

breakfast was great good choice location was great just outside london which was perfect

business lounge service was really helpful to get some separation from sleeping kids and myself while i need to do some works

room service staff didn't speak very good english and had to repeat order 5 times

close to shops and restaurants, and has a starbucks in the hotel, as well as a lovely gym

no microwave, i had to warm milk for kids ..

free parking available without the need to pre-book

no phone in the room for room service

its quiet as its on a residential street, and has wifi so you can get work done

ordered room service, but the food wasn t brilliant

staff were helpful and amazing with kids

far away from wembly cost us 23 in a taxi no late bar after concert it would have been nice to have a drink in the

the breakfast buffet was great - lots of choice, everything was fresh and tasty and my kids especially loved being able to make their own fresh waffles

lovely room. lovely breakfast. spotlessly clean couldn t fault our night here. thank you

staff were helpful and amazing with kids

wifi in

certainly they will provide everything you need and room service etc is top notch, certainly be staying there again in the

didn t like the wifi strength

the guys at reception greeted us and the kids so nicely and said he would check to see if there was a room available

breakfast was excellent, plenty of items to choose from

look no further than our gym, boasting top-notch fitness equipment such as treadmills

management is a joke full of kids and adults messing about should be split 50/50 breakfast hap hazard found an ev charger at

the pool too noisy at 6:45pm with kids playing about so couldn’t swim lengths without being

and clean, swimming pool for the kids

are very friendly - daniell was very helpful & friendly bar staff & restaurant staff

wifi unsecured network

excellent clean rooms very nicely furnished excellent food and breakfast will certainly return parking very

room, bed, room service dinner and free room service cooked breakfast were all of excellent quality and

a nice way)

location with free parking, next to a train line to tube into london

nice to have access to a basic gym too and would have happily sat outside in better weather or in the bar but have been too

location was exceptional. liked the gym and pond and the area very unique.

room service menu was limited shame the kitchen could not do something different for our stay

good wifi, plenty of hot water, and a little peeling paintwork

deluxe for its large bed, room as huge with superb view to london in the distance, plenty of parking, pleasant helpful staff and good meals

would leave dirty laundry, cleaning chemicals and rubbish out in the hallway

staff, early check in, car park.

no response to request for early check in and late check out genius perk

check in accomodated early check in, friendly staff

feel the corridors could have been a little tidier, for example they seemed to be laundry lying around all of the time not just check out times

no room service and ice machine constantly not working

mediate login and no problems streaming)

wifi could have been a bit quicker but still ok

they have onsite restaurant and a bar which is great if you wish to get some cold glass of wine

had a bit of a funny smell in the room. the bar staff were a bit inexperienced.

liked the quality of the room, the friendliness of the staff and the excellent breakfast

t food surpassed expectations)

i requested early check in, which was confirmed prior to arrival, and when we got there at 2pm, we were sent

the bar could do with a few extra snacks. as the variation is very minimal

the only difficulty i had was that there is no early check in option and i arrived at the hotel 6 hours early

are small, the hotel is a bit far from the train station so it is challenging with kids

on reaching there we found out our kids couldn't use

and professional and would highly recommend santos joy katia nathan at reception and also the bar restaurant area justin fenna nebu were that efficient in their job and treating people and a

are small, the hotel is a bit far from the train station so it is challenging with kids

i wish i had a little table in the room. wifi was sometimes off or not strong for zoom meetings.

friendly and helpful staff, who helped to change our room into a twin for our teenager kids

the staff was friendly, room was nice and the breakfast was good

it was clean and breakfast was

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with and we wasn't charged for the entire meal which

the breakfast was a perfect delightful with so much choice and the quality was very good

breakfast time in weekdays but still acceptable

had hoped that the bathroom would have heated equipment to dry laundry or towels

was the same no on-site laundry front desk could have a list of restaurants available in the

amazing staff and good breakfast ud83dude0b

staff were so friendly and helpful rooms were clean and comfortable and had everything you need breakfast was nice and constantly restocked shops around the hotel - tesco express and costa coffee

the breakfast was brilliant and the beds super comfy

i am grateful they upgraded my room, and allowed a late check out

the kids menu not a big variety of food for small kids.

available usb charging ports were convenient and the wifi coverage is good

warm reception good room service

free off street parking and good wifi

spacious, clean , with parking and location was very convenient

and spacious rooms , breakfast was served in generous amount

free parking

friendly reception staff, nice room, lovely freshly cooked breakfast

waited a long time to be served at bar

the restaurant is closed permanently and there only limited bar food until 20:00.

nice bar area

e were shown to the bar because our rooms were not ready - see other comment

would be nice to have tapas on menu in lobby bar as small appetizer!

have stayed many places over the globe and in london, easy to get to, easy to use as base, great parking, very clean, exceptional staff, and the complimentary pastries and coffee were very welcome

plenty of free parking.

ample free car parking on site and only 5 mins from the m1

wifi is working perfectly good

friendly and helpful staff, very clean, quiet and comfortable rooms, also free parking

health club and spa .breakfast

the bonus they have top of the range gym, swimming pool, sauna, steam room and jacuzzi

with heating but the rain we had didn t work for us the staff where brilliant and gave us free room service where we had our meal can t praise staff

has an indoor pool which is also an added bonus

enjoyed the spa a lot

there was a lovely bar at the hotel, and lots of places to sit and relax

i requested an early check in, arrived at the hotel and were dismissively told no, we could not check in until 2

i like the ambiance of the hotel. spacious room dan wifi connection was very fast.

of fruits and drinks dinner and lunch too expensive with no quality dishes lack of activities, no kids play room or lessons for guests reception and wifi was very bad for fone calls etc no

to hotel s message from the desk there is no room service because of covid 19

there was no room service, or anywhere to buy drinks or snacks

the room was clean, the shower was bliss and the wifi was strong - genuinely can't complain about anything

bar was slightly under stocked and ran out of a couple of a few things on arrival

no room service or breakfast facilities

very comfortable shower, pleasant and quality cosmetics. reliable and stable wifi network.

40 for early check in, asked me to pay again when i'd pre-paid

is error was quickly resolved but i

for head office, as feel the executive rooms need a warning of subject to availability for early check in

the bar and restaurant were reasonably priced and the food was lovely

i ordered room service i wasn't told how much the charge was i was only told of price of food but this price

the waffle and pancake facilities was great and a good treat for kids.

the wifi worked fine in the bar area but in my room it just kept saying there was no internet

breakfast staff were so friendly and great with the kids

wifi didnt connect properly

gym size was great( better than most in recent tines) and well equipped (+)gym, breakfast and staff (+)staff were great! gym was great, breakfast was the best i've had in any hotel, london based. (+) use of gym, though i didn't use it but will take my gym gear next time (+) shame the swimming pool was removed and changed to just a gym (-)the staff were excellent the breakfast was very good also the gymm was great (+)breakfast. kind staff. own bathroom. i did not use the gym but it looks great on the pictures. (+) the gym was good and the staff were all very friendly (+)gym, staff & food

wifi coverage could be better

one responded on the room service internal number despite several calls, but reception sorted out my dinner order

very tasty dinner ordered in room service

great room and great breakfast

friendly and helpful staff, appreciated an early check in, complementary drink

the staff were wonderful in taking care of me (brought me water and offered a late check out)