e were shown to the bar because our rooms were not ready - see other comment

waited a long time to be served at bar

prices in bar slightly high

nice bar area

the restaurant is closed permanently and there only limited bar food until 20:00.

did request an early check in and was really helpful and room was ready .

there s a popular bar right below and it a 10-minute walk to the train

the restaurant and outside bar seemed busy each evening but the noise didn't bother us up on the top floor

best hookah bar in london right in your backyard, a bit noisy

and welcoming, i'd called a couple of hours prior to arrival and she was able to accommodate early check in

heritage setting with no traffic noise but so easy to commute and ample parking

location, plenty of safe and secure parking, beautiful hotel and building

have stayed many places over the globe and in london, easy to get to, easy to use as base, great parking, very clean, exceptional staff, and the complimentary pastries and coffee were very welcome

wifi is working perfectly good

slow wifi, key that expired every evening.

room service started cleaning rooms way to late sometimes late afternoon should be done by 1pm the

maria at the bar on thursday night was a realing star as some guests got a bit merry however she laughed it all

no room service and ice machine constantly not working

gym very limited

the best hotel wifi ever

the gym is also quite good

we travelled with two adults and 2 kids age 6 and 10

good wifi excellent proximity to the underground/train station and nearby shopping in the area

for us, it was okay buin case f anyone has kids, they would have problems

breakfast was also great loads of

the bar was very good at the hotel

bed is excellent, the dinner was good and the room service was good too

no room service after 23.00

plenty of space for kids to run around

the bar men were great craic

comfortable beds, location, early check in, free parking.

there is a restaurant and bar on floor 3, both nice and a rooftop bar on floor 9, which was excellent

the bed was super comfy and the staff were so friendly. pool and spa were amazing.

modern, clean, wellness / spa access added bonus

spent time after the show in the sky bar enjoying the

absolutely everything from the bar to the rooms to the spa and swimming pool and restaurant

the free wifi was good too

the bar had great food, the staff are really friendly & accommodating & the beds were so comfy

rooms, friendly staff, great bar with lots of drinks variety and sports

or signal).

wifi doesn t work! not same as marketing photo, just a basic guest room

kids loved

wifi wasn't working

wifi doesn t work at all, and limited tv channels. shame because it s a good tv.

wifi not to great tbh

room service served

i like the hotel swimming pool bar and staff

we came to listen to listen to the irish music night but alas that is no more, however your barman in the crown pub tino was fantastic, he gave us loads of good local info - he was very

property was just as nice as it looked in photos and the room was just as advertised room service was reasonable

the pool and gym were also great

the wifi on the lower level was not accessible in rooms, had to move to the lobby for access.

there is a decent size gym as well

wifi didn t fully extend to my room

nothing. great staff. very comfortable room. lovely food & room service

nice to have access to a basic gym too and would have happily sat outside in better weather or in the bar but have been too

friendky staff! beautiful building , comfortable beds. and free parking!

great wifi, friendly staff, rooms are clean and comfortable.

parking was plentiful, and it was exceptionally good value for money

no phone in the room for room service

room service

grubby walls and carpet, uncomfortable bed and pillows, plug that didnt fit plughole, kids stickers all over mirror, fousty smell in hotel, overall needs a deep clean and a lick of

the leisure facilities are great and the spa pool is lovely and warm

everything you need starbucks coffee swimming and gym and a great bar and grill restaurant

first time we had breakfast as we usually just do starbucks, breakfast was lovely

dn t have dinner or room service) with friendly staff

such a comfortable stay for work , had a holiday feeling about it with spa and restaurants/bar

the hotel has a few little touches to reflect this which would be great for those travelling with kids

the hotel has a few little touches to reflect this which would be great for those travelling with kids

gym equipment was limited

there was nothing in the room about room service or any hotel information

17

it was also great that there was breakfast and wifi included in our stay

free parking was a bonus and arranged by reception

bar and lounge were comfy

the room provided excellent wifi access and signal, a good tea and coffee supply and kettle

good parking and excellent breakfast

perfect location for our group playing golf locally

wifi signal is very poor and could be made better

not enough residents parking..

the bar staff in the library were chatty and had a great selection of drinks

location, ample spaces / safe parking

plenty of free parking, rooms are a good size and the wifi works well

convenient with bar and restaurant, though same room rates should have bathtubs

had a great time here the hotel is nice and clean the breakfast was delicious, the bar is great and the wembley is really close

staff very friendly. allowed early check in. cleaner very helpful.

easy parking

the only downside is that, there's no bar in the hotel and the entrance of the hotel is through the restaurant, next door because they

free wifi was available upon arrival and it worked great even in our room the room also had a tv and tea

enough to spend one week since there was a laundry next to the hotel and the station is walking distance

some of the staff was nice and smiley, room service from the restaurant was efficient

no laundry no gym.no breakfast

the staff were wonderful in taking care of me (brought me water and offered a late check out)

good gym by normal hotel standards

at the desk were excellent, room service dinner/breakfast/late night sandwich was prompt and really good quality

close to brunel where my kids are

we traveled with the kids and reserved two rooms

staff and good breakfast

the rooms aren t soundproof as heard kids next door shouting

the guys at reception greeted us and the kids so nicely and said he would check to see if there was a room available

have a lovely stay but we had room service a toasted sandwich about 12 ish and it was not

certainly they will provide everything you need and room service etc is top notch, certainly be staying there again in the

very modern and stylish room service was amazing and toiletries!

beds, clean and quiet rooms with great facilities, very friendly and helpful staff, great gym for a morning work-out, amazing breakfast with lots of choices and vegan milk provided when

comfortable bed, daily cleaning in the room, wifi ok.

made use of the gym

wifi wasn't great and could do with better pillows

the continental buffet, even a waffle machine with chocolate and marshmallows

loved that you can grab take out and a drink from the bar and then use the main living area as your own

hotel bar looks like a bit abandoned, some guests could expect a bit more variety in the provided

from the swiss cottage underground station, a short walk to waitrose, a pharmacy, post office and laundry services

choice of buffet breakfast plus freshly cooked choice of english breakfast

it is a safe hotel for women by themself or with kids and for families also.

nice welcome pack for kids was great start plus the early check in

hotel does no thave their own gym, although you have another gym that is very near your hotel but it is a public gym with lots of

of our very expensive new years eve stay and you have to leave the hotel to use the bannnantynes pool which was closed new years day and second day we were too cold to want to leave the building

a bit cramped, not super clean and not open for families for long hours at weekends, but the kids still had a lot of fun

ry surprised to see the washer/dryer)

had hoped that the bathroom would have heated equipment to dry laundry or towels

friendly and helpful staff. great breakfast. good parking area.

was the same no on-site laundry front desk could have a list of restaurants available in the

laundry would be a nice option and perhaps rotating the breakfast options

breakfast time in weekdays but still acceptable

the night menu of the room service is not up to expectations .

the swimming pool was great, and the staff were all lovely and friendly

the ladies spa changing room was run down, lots of broken lockers.

buffet is excellent and my kids (5 and 9) love it

food was great in the hotel, both in the m lounge and room service

its great value for money and the food and bar are very good please do not change any of the above

good location, clean room. excellent room service

perfect a very kind staff, a good breakfast, location was near to london underground, high speed wifi, very clean

we even got free breakfast and parking

kids double bed and pillows were a little uncomfortable

bottle beer at the bar and only continental breakfast would have like some hot breakfast

were very bad in room service

24 hour room service,

you must pay if you want more than 20 minutes of wifi in your room

room was very clean and room service came every day

area of maida vale and excellent manager who assisted us with our laundry

the place has a huge beautiful bar area and another bar upstairs that has a pool table

the room could have done with a small bar fridge.

downstairs was beautiful bar with it special charm

free wifi was spotty and not password protected.

staff, early check in, car park.

no laundry service available. no breakfast option.

check in accomodated early check in, friendly staff

we arrived early with no issue with early check

no response to request for early check in and late check out genius perk

fab room all toiletries and extra towels hotel bar and food all in one place car parking have

efficient staff, good sized

the second night the next door room were continually shouting at each other, kids screaming and doors banging until 4am started again at 6

drinks at the bar were not overly expensive

good place to stay nice size double bed with ac and free wifi hot drinks to make very clean and staff are so friendly with big smile highly recommend to

free use of the downstairs laundry if required

also we asked for a late check out as our flight home was later that evening and they were amazing about it and gave

arguments between staff, lots of coming& goings into the kitchen with bags

the room, the breakfast, the bed, the room service and amenities, the bathroom.........

room service poor

'inclusive' dinner, complete lack of choice

the kitchen staff was very quick and polite