we loved eating breakfast there too

laundry machine broke for a while.

kitchen

of us nice & sweet, joanne grilled bbq for us with an umbrella in a raining evening, gus fixed kitchen spinner for us at weekend, skylar figured best rate for us to save our money, wendy, kay &

the towels were obviously washed — but they need to do something to reduce static cling in the laundry, or something

also gym is quite outdated and there is a weird smell in the whole

for her services i also want to thank the older gentleman who helped me in the morning with late check out

close to the airport and breakfast provided

t eat any of the breakfast because of my gluten allergy, and the bathroom was very

excellent stay! the breakfast is great.

staff was amazing, clean, quiet nice bar downstairs

the pool was nice, the rooms clean and bed was comfortable.

pool was stocked with plenty of towels. gym actually had weights! front desk was super friendly

the room, amenities, bar and restaurant were all excellent

we didn't use the pool or gym so i can't comment on

i like it have a full equipped kitchen.

full suite with a small kitchen

hotel doesn't provide breakfast but it has a kitchen in the room to cook

room was right across from guest laundry so no privacy and large group congregated there at 1 am

breakfast! and laundry services.

permitted early check in. 6th floor head maid nice.

everything was fine though laundry long walk from guest room with bags of laundry

no changing area for the pool facilities

the bar staff & front desk associates went above & beyond to make sure i felt at home on my week-long

the bathroom in gym/ pool area was absolutely disgusting

the pool area was a little congested and has a strong smell

the breakfast was not cooked properly using substandard products such as prepackaged potatoes, lame

in disrepair, maid never came, charlie bar closed while on balcony and were locked out

pool area was great. excited for our next stay to utilize the outdoor courtyard area!

bigger pool towels but was fine

pool was clean, hot tub was very nice, pillows on the bed, awesome

the sliding glass door did not lock & the security bar was not placed to keep the room secure prior to me entering

we even used the pool

the friendly staff! rooms were clean and comfortable! kids enjoyed the pool!

pool was closed

great gym. room was good sized. hotel in walking distance to some good restaurants.

great staff - very friendly and helpful. pool and gym facilities outstanding.

there is a breakfast every morning and an indoor heated pool

the pool water is warm and they have pool toys for the kids

breakfast was excellent with many options

traveling with an college sports team and we had a lot of needs -- late check out, luggage storage, getting rooms together, lost card keys, team meals at odd hours,

they let their kids run up and down the halls and make noise and think nothing of it

the beautiful interior of this old building and the bar area was also very nice

fresh fruit plate on the breakfast would be nice.

free parking

would ve liked a mini bar and a jet tub but those are minor things.

no room service at night???

modern, comfy bed, bar in lobby

staff was great from check in to coffee/ bar

there is a bar downstairs

the front desk agent named desirae was very nice & personable, she offered a shuttle service for the event my boyfriend and i were going to

it was clean and beautiful and the staff were amazing! loved the bar area!

best of all—the rooftop bar (hatties) with *amazing* sunset view over rochester

lovely rooms and outdoor bar area

top bar beautuful with great outdoor fire pit and best views of the city but small

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

beautiful bar on the roof and great restaurant in the lobby

i enjoyed the décor, the lobby and bar area were spacious and well appointed

patio looked really nice but was not accessible from the breakfast room or the pool

the hotel is having free breakfast. the fitness area and swimming pool are also available.

location!! great pool great breakfast! really great linens!!

bother paying extra for the breakfast

a sign saying which door to use would've also been nice, as we tried the door closest to the parking lot first before realizing the door was to the left up the stairs

very nicely decorated, kitchen was wonderful, very comfortable.

parking was adjacent to to the property

, which is really cool and made adults behave like kids writing on the boards and taking pictures in the loft

the rooms/lofts were spacious, high ceilings, kitchen, etc

loved the breakfast for my family

great breakfast, very clean, friendly staff , great location

pool was not heated and we chose a hotel with a pool for the kids but it was freezing

and play, the least you can expect is clean p&p for your toddler, i really understand they are kids and get it dirty, but as a hotel you really

rooms were clean, the pool area and gym area was clean, hallways clean, anything i needed, they sent up with no problem

small rooms breakfast was very basic

a group of kids was staying there and i'm willing to bet one of them pulled the fire alarm

we could have 2 beds, had to sleep kids on the floor but made the best of it because they were all sold out

so i couldn't fill it up to give the kids a bath

breakfast was just what we needed for the kids and adults in our group

loved the breakfast and accessto pool. front desk staff helpful when needing the laundry.

kids liked the pool. pool towels are rather thin.

problem we had was a group of unsupervised kids in the pool

the front desk staff was very cordial and efficient. wish we had more time for the pool and gym.

breakfast was great

fresh, clean, and relaxing. excellent breakfast options. welcoming personnel

clean room, clean lobby, gym equipment in excellent condition

workout room hours were very limited and was in the same room as the laundry room thus making the room extra hot

breakfast is amazing, the staff was extremely polite and the amenities were impressive

pool and fitness center are top-notch for a hotel in this class

convenient location . like the fact that it has a restaurant and bar on the property

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

the bar staff. we ate there. didnt have good customer service experience

the location was great. the bar was great. the accommodations were fantastic. had a great time.

great location, nice atrium, pool, and fitness center.

gym and spa size

love the room,pool and jacuzzi

helpful room service staff

limited close parking.

location to highway and shopping. free parking on-site. pleasant staff.

courteous staff, clean, and great breakfast.

breakfast was amazing

the room was amazing in size, we loved the kitchen and how it had a stove top, the pool was amazing for the kiddos, we also loved the

the room was amazing in size, we loved the kitchen and how it had a stove top, the pool was amazing for the kiddos, we also loved the breakfast, waffles were a hit with the kiddos

it is a very nice hotel, our kitchen had all the basics needed to prep a simple meal in room

great gym and the staff was awesome

the pool was a huge bonus to my children and i when they got restless in the room

the pool, the breakfast and the room.

clean and newly renovated plus breakfast included

they serve an actual hot breakfast; and every staff member genuinely enjoys their job and will trip over themselves to make

this hotel room was clean and spacious breakfast was great pool was nice staff was very

friendly staff, nice room, nice clean pool area, good breakfast selection

sitting room separate bedroom comfortable bed clean rooms and bath great breakfast served helpful staff and pleasant to deal with

great stay - would recommend for families with young kids!

i didn't get to stay long enough to enjoy the pool and the grills in the garden area.

you can do your laundry

staff very friendly and accommodating, nice breakfast and rooms very clean.

it had 24 hour laundry facilities and the room was spacious

breakfast was good room was on the large truck side and very little if any noise or sound from

breakfast could be better

limited breakfast and pool close, do to covid totally fine

the pool

some of the breakfast items were not great ie. oatmeal was bad in some locations.

the breakfast was good enough especially the fresh waffle. the gym was good size.

staff were so friendly and the breakfast was great

nice place, clean, loved the pools. need to enforce no kids i hottub!

beit a little small), and laundry room were all good

i had months ahead booked two room adjoined upon arriving at 1am with 3 kids no parking however that wasn't the worse part they gave me a key to a room where someone was

laundry was free, they have a restaurant inside and the pet fee

not to mention there very lax about a late check out kudos from the darringers

amenities great,breakfast,laundry room,work out room

hot breakfast, free coffee/snacks available 24/7, firepit

nice to have laundry, don't usually need it, but this time we did

tea and some simple snacks, fruit and juice available 24/7 which was amazing when travelling with kids who want snacks at odd times

self-service laundry and a small fitness center available

location is tops. bed is comfortable. room sizes good. room coffee v good. gym is v good.

the service at the bar was mediocre

i did not use the spa, but have heard from locals the spa staff is unfriendly and the services are overpriced

staff was amazing, the spa experience was amazing!

location, free parking, bar and restaurant were great

we loved that there was a pool, market and starbucks available!

pool water needs to be heated.

the room and the pool

clean, pool, outdoor seating area! mini bar at front desk

pool was a plus

did not use pool this visit

breakfast was good. omelet was not hot enough.

i was driving a uhaul truck and the parking was very easy

the breakfast and breakfast staff were awesome

i didn’t get to try it but the work out room and pool looked lovely and there was a fire pit outside with seating which was particularly nice,

the staff. the location. the pool.

was super welcoming and helpful with room and pool access

enjoyed the spa and pool area

the pool was nice but freezing cold

also appreciated the complementary bottled water and chocolates for guests

of room; good tv channel variety; quietness throughout: very good breakfast; very helpful

pool closed on second day of stay for maintenance

breakfast was good, employees were very friendly, room was clean

the pool

breakfast, cleanliness, the pool

breakfast was great, use of the gym and the pool was nice.

ver convenient. clean. and i liked to breakfast options

pool and whirlpool was great

hot tub and pool was

was an excellent choice of food for breakfast, check in was efficient, and the accommodation was just what we wanted for our overnight

the pool was cloudy and cold.

pool and hot tub were appreciated

the breakfast was very nice and had a good variety of food items.

room was perfect, almost too good for one night :) nice clean gym facilities

location,staff and a good breakfast.

for more pool time

the standard of cleanliness in some areas, especially the gym and pool area is very

the wonderful woman at the bar assisted me

pool, sauana, jacuzzi and gym were excellent

pool was not working therfore the water temp of the pool was really cold unacceptable for the kids to swim in

pool hours close to early. need better weekend deals. no fridge in room to store leftover meals.

minimal fitness equipment

breakfast

much smaller pet fee

it was very nice. my kids enjoyed they self. the staff was excellent.

breakfast

i'm not a big fan of chlorine pools. i prefer saltwater pools

friendly very clean heated pool and nice hot breakfeast

an excellent home style hot breakfast with fresh fruit

the pool was nice, and the breakfast was good

the breakfast offered several options and was perfect for a traveling family

the staff was very friendly and helpful. the breakfast was good they had a good selection.

it was wonderful so clean and comfortable and we enjoyed our stay loved the gym we will be back

not much for breakfast. same food all week. out of pancake mix the whole week.

the pool and hot tub were amazing! the place was very quiet and clean!

laundry on site made things easier as well

a great stay; from the friendly staff at check in, spotless room, comfortable beds and wonderful breakfast

at breakfast the employee was so kind and helpful and the selection was more than i would have dreamed

upset the pool was not working on a hot summer day!

we were able to eat breakfast and then enjoy the pool and hot tub for a bit before checking out

staff, very clean, price was reasonable, 2-queen room was spacious, breakfast service was great, overall very

bed was so comfortable. nice pillows! good breakfast , quiet...

i was at a golf tournament + turned off my phone for the time that we were at the course

another sign that if you choose early check in or out, the hotel will charge you by the hour

great facility! breakfast was delicious and the staff were so helpful and kind