fantastic facility, we even used the pool while it was snowing outside!

free coffee 24/7 and breakfast in the morning from 6-10am

besides the great room and very helpful staff, i thought the breakfast options were wonderful.

breakfast hours were inconvenient for my party

breakfast could have been better

there were new curtains, they have newer better furniture, the pool was clean and open, they have a working pop and ice machine now, no more bagged cereal bar

working phone, no wifi, light/lamps not working, no breakfast as advertised, price is too much for nothing in

the pool was pretty small

when trying to connect to their wifi i got a message stating the network was too overloaded and to try another network- which there

then there were screaming kids and adults running up and down the hallways

the breakfast has a lot of choices and were good

the pool and hot tub were lovely

location really clean new construction great breakfast great breakfast room hampton ends are always so

a couple with three young kids got there late after 8:30 pm and they were so nasty to the mother when she politely asked for

had been traveling for ten days and this hotel had the best breakfast of any in which we stayed

the staff was wonderful, breakfast very well done, room was clean and comfortable

my kids and i love the breakfast choices

our kids hadn’t eaten since the day before

pool was a bit lack luster

pool closed

breakfast was great. lots of options. kids loved the pool. staff are excellent good location.

it was very clean. the kids enjoyed the pool. breakfast was great.

we had the pool to ourselves

always clean.? great hot breakfast? nice staff.. perfect location

work, have to ask clerk every time to reopen door i booked this thinking we were super close to casino, not shuttle

there was nothing to choose from for breakfast

has a casino & racetrack close by

location to access casino/concert and easy on/easy off from thruway

one of my friends left an item in the breakfast room and when he went back for it it was waiting for him behind the check in desk with

hotel location is close to lots of shopping and the casino

water park and arcade fantastic

outdoor pool was closed because they didn't have a lifeguard

breakfast!

we enjoyed breakfast

room was very nice and close to the water park

limited options due to covid

the games in the casino..

breakfast went well and totally unexpected!

would prefer to have been on casino lobby floor. had to go up to go down.

drinks and bar food was excellant and reasonable

hotel doesn't provide breakfast but it has a kitchen in the room to cook

i like it have a full equipped kitchen.

full suite with a small kitchen

the people, the breakfast, the cleanliness!!

also gym is quite outdated and there is a weird smell in the whole

excellent stay! the breakfast is great.

the property advertised free access to the gym however it was not available to use

for her services i also want to thank the older gentleman who helped me in the morning with late check out

was told no kids meals but after realizing there was a qr code to use it clearly says 5

group of kids was out of control in pool/spa area and adults and staff did nothing

restaurant was amazing and we loved the hotel and pool area.

clean rooms, great food at restaurant in hotel and indoor pool and spa clean.

was told no kids meals but after realizing there was a qr code to use it clearly says 5

pool hours

kids however loved it

breakfast was great

gym is very tiny and has no weights

the pool area is not the same you see on the website

super clean, very pretty lobby, great kitchen in the king suite, loved the pool

the pool was closed but due to covid so we understood

was very comfortable for our family of 5, the breakfast was excellent, and both the pool and the gym were well maintained

clean, weel stocked kitchen and bath

my kids were very excited for the pool and were upset that we couldn’t do any swimming due to the

we had our bod with us and having no pet fee was a huge plus

1st night we got woke at 3am by the room next to us locking their kids out of the room

could not use hot tub kids would not get out of it

the pool, the breakfast and the room.

very clean enjoyed pool '' and delicious fresh breakfast

flat, shady and good for kids

free laundry facilities

everything from start to finish was pleasant and the breakfast was the best from any hotel i've had

fridge , dinning area, big separate rooms for kids and parents

it offers breakfast and it has gym/pool

the hotel is very secured with a nice swimming pool and a gym

staff and helpful shuttle service to university of rochester athletic facilities - gym

restaurant and pool on premises great for small children.

location, clean, gym

in college town, cleanliness, facilities (good laundry- you can treat your college student to a couple of loads done by mom), flexibility- they

room was right across from guest laundry so no privacy and large group congregated there at 1 am

permitted early check in. 6th floor head maid nice.

everything was fine though laundry long walk from guest room with bags of laundry

breakfast! and laundry services.

jason at the bistro and bar was especially nice

the cleanest and home feel of he rooms and hallways and the pool

pool water a bit cold

loved the pool and whirlpool and room was very cozy and clean

the pool and hot tub were well needed, the beds were great as was the staff

they let their kids run up and down the halls and make noise and think nothing of it

pool breakfast gym location

ev car — no signage to prevent this from happening, pool temperature cold, locks to pool and gym area not working requiring staff to unlock rooms with physical

price and lots of kids running thru the hallway

breakfast was excellent with many options

the breakfast was a little cold but great service

the morning waiter at breakfast was polite and helpful

the breakfast was not cooked properly using substandard products such as prepackaged potatoes, lame

the pool area was a little congested and has a strong smell

the lady at the bar last night (i’m terrible with names

great gym. room was good sized. hotel in walking distance to some good restaurants.

had a junior suite and was very small. not worth price. paying for parking. bar closes early

the bar with live music was awesome

the bar was very nice as well

great staff - very friendly and helpful. pool and gym facilities outstanding.

i didn't get to stay long enough to enjoy the pool and the grills in the garden area.

burned the eyes and kids couldn’t stand it for very long

friendly staff, nice room, nice clean pool area, good breakfast selection

the full kitchen with a full size refrigerator which is essential when traveling with my kids

good breakfast

i enjoyed the décor, the lobby and bar area were spacious and well appointed

hotel pool was chilly

was at a corner of a hallway where every person staying in the hotel had to pass by to get to the gym, pool, front desk and breakfast

bother paying extra for the breakfast

location!! great pool great breakfast! really great linens!!

parking lot was in a weird spot and hard to figure out how to get into it when they have the valet

small breakfast corner was

only think i could even think to suggest would be having instructions and menus for room service in the rooms - we had to do a little hunting/asking around

thout a drop in price)

breakfast was a bit limited. but otherwise an incredible stay.

the room was on the smaller size. breakfast selection was rather basic but ok to start the day.

breakfast was amazing

loved breakfast

there were a lot of kids running around , some loud and unsupervised.

the beds are very uncomfortable. the gym had broken equipment. breakfast was cold food only.

breakfast could be better. view from our room could be much better.

great breakfast variety and the staff was very friendly and cheerful.

fresh, clean, and relaxing. excellent breakfast options. welcoming personnel

we only stayed overnight, we will use this hotel for the kitchen

would have liked more hot food available for breakfast

great location, nice atrium, pool, and fitness center.

absolutely loved the bar staff

the bar staff. we ate there. didnt have good customer service experience

convenient location . like the fact that it has a restaurant and bar on the property

a friday night the bar closed very early which is a main reason we stayed there, so we didnt have to leave

modern, comfy bed, bar in lobby

staff was great from check in to coffee/ bar

it was clean and beautiful and the staff were amazing! loved the bar area!

free shuttle to our event

fast easy early check in.

comfortable rooms, a wonderful, friendly staff and a fantastic restaurant, char, with a cool bar and comfy booths

beautiful bar on the roof and great restaurant in the lobby

top bar beautuful with great outdoor fire pit and best views of the city but small

room was very clean and good size, bar and restaurant were quite good, and the location was perfect for walking to museums and

great gym with well maintained equipment and rowing machine.

the service is above and beyond with everything from an upgraded room to a bottle of champagne to room service delivery with snacks and towels late night

i can sleep in my own comfy bed & if my kids get loud, at least i can tell them to be quiet

parking was adjacent to to the property

, which is really cool and made adults behave like kids writing on the boards and taking pictures in the loft

only thing i could say that i didn t like was not knowing how to navigate parking when i first got there but i called and the person who answered was so helpful and patient

the breakfast was good enough especially the fresh waffle. the gym was good size.

breakfast amazing. omelets sausage waffles and fruit smoothies.

loved the gym and pool

breakfast bar limited

didnt know i had to asked the earlt morning clerk to let me in for my gym exercise

staff were very helpful and friendly, a little ‘library’ shelf had books to borrow - our kids loved being able to choose a bedtime story each night

parking, great breakfast room, small but well maintained exercise room, near restaurants and the

the hotel had a washer if you wanted to wash some clothes and a gym

breakfast was very good, typical assortment but staff was very friendly and helpful

they had a laundry room which we need

pool water needs to be heated.

we loved that there was a pool, market and starbucks available!

way too noisy too many kids about 10-15 running up and down nothing done to stop them.

pool was great for the kids and the fire pit

clean, pool, outdoor seating area! mini bar at front desk