breakfast was superb , the pool , sauna and jacuzzi really refreshing, the staff can t do enough for you , nothing was too

the pool, the jacuzzi and everything in the spa area was perfect and definitely worth it

good parking

good location swimming pool and gym lovely large rooms and lots of parking very friendly staff

really friendly staff, breakfast was lovely, views are amazing, the beds are really comfortable.

feel water cups should be glass, wifi code and info on area could be provided in the room, just little touches that would make a

lovely hanging baskets- excellent food in bar - really nice bedroom.

no room service, customer service at breakfast was below par.

food was exceptional, had dinner and breakfast there both nights

control in room 28 extremely difficult to operate - evening meal was average at best in bar area

wifi no good in my room.

private parking was good though the entrance to it is narrow and some may find it a challenge

wifi was not working in my room and they send me the wrong invoince

the parking entrance is narrow.

wifi occasionally didn't work, room was warm at night, a fan could be useful?

i even managed to get a last minute drink at the bar and enjoyed the company of a few locals

slight quibble was non-availability of wi-fi in room, although wi-fi was available in public bar and lounge

monday the restaurant and bar closed from 6 p

bit of bar noise, but it was saturday night

great pub,awesome bar staff and hosts. comfortable room,close to work

the staff who greeted me at the bar, in spite of having to shout over the bar noise, were very friendly and welcoming

the breakfast was out of this world as well

very lively bar area with a lot of functions and live music

very clean staff great good breakfast

top class staff, rooms, bar & food

breakfast was really delicious and staff very friendly and helpful

greeted with a smiley welcome they even let our little dog be a massive part of our stay as their bar area is dog friendly if you love quirky and fun with lovely views this is the place to

really lovely rooms and very nice breakfast too

breakfast was great and all staff were extremely friendly and helpful

location staff nice little bar cosy room

wifi was not good when i was there although the proprietor said it was fine in his office next to

free wifi

good facilities - wifi, tea and coffee, tv, hot shower

never managed to get wifi despite efforts of the staff

could not get wifi in the room, but downstairs in the pub, there were no problems

silly trolley in the bathroom; bar service was variable, not enough staff on duty at times

steak in evening in foxhunter bar bit tough

originally we hadn't paid for breakfast but after checking in we found we could have room service for 7 pp

breakfast was great plenty available freshly cooked .

food fantastic, and house wine in bar excellent

relaxing stay - excellent food dinner and breakfast - enjoyed the sauna and spa pool.

the spa was a great touch with lovely staff and reasonable treatment prices

also the massage in the spa was exemplary

amazing, venue incredible, food excellent, spa treatments beautiful, breakfast fantastic, beds wonderful, river usk therapeutic, grounds stunning, decor superb,

music at breakfast was, to our taste, slightly inappropriate and repetitive

was clean and comfortable, bar was warm and cosy on cold evening, good selection of drinks

friendly, welcoming staff - large bar areas sectioned with quieter areas and comfy seating

the bar in the evening was closed and refused to serve us at 9:30pm!!!!

i received a warm welcome from the staff and the bar appeared to be an enticing and comfortable place to unwind with a log fire as the focal point

the wellington was a gem in wales. fresh lobby & bar to relax in. great breakfast.

everything, easy parking, check in was quick

the food quality was good at dinner, the waiter did not appear to know what was included in the kids menu

parking can be tricky as during my 3 days it was all time full so had to park on the street

the bar really well stocked with many and varied wines, beers and spirits

was perfect bed really comfortable, will stay there again the staff were so nice and there was parking and a

great food and choice, lovely bar area

very friendly staff and facilities of bar and restaurant.

bar is competitvely priced and staff very attentive and helpful

bar is spacious which allowed us to enjoy our company as a group in comfort

especially ellie in the bar and restraunt

in the bar compared to a lot of places really exhausting steps if you are disabled no

great central location , lovely decor , great lounge bar area , lovely welcome and great staff

didn't use the bar but that looked

couldn't stay the whole evening due to an emergency but we had a fantastic time in the bar with really welcoming staff

the staff were friendly and helpful. the bar area was lovely and breakfast was great

ol & sauna), complementary towels, great & spacious garden

great hotel, i have stayed several times and on every occasion spotless room with great wifi the views are spectacular, with access to a gym and a pool this is a gem of a

the pool was good as were the gym and elemis spa

food was scrumptious and lots of spa treatments available

evening meal and breakfast

very reasonable prices. nice location. free wifi.

very helpful staff rooms where great everything you need and lovely bar and restaurant

wifi didn't work in the room

laundry was crisp and fresh

couldn't connect to the wifi.

room was spotless and comfortable, the location was really convenient but yet quiet, the breakfast was exceptional

the location, the quality of the building, spotlessly clean, lovely bar food and good breakfast.

the breakfast was very nice and our evening meal was delicious

the only downside was that we were given a wifi code but unfortunately there was zero wifi coverage in our room

whole hotel, restaurant and bar is beautiful and comfortable

clean, friendly hosts and great full english breakfast

it included a delicious full english breakfast and the hosts were so lovely and welcoming

pet friendly hotel the rooms the bar they even have treats for your

delicious home cooked food which i ate in the busy bar with the locals who clearly,and rightly, love this place as it was buzzing

the breakfast was outstanding

more of a bar area although we appreciate it is more of an eatery.

to add to the discomfort, the wifi wasn't working

room we had was straight under the exit door which was a little annoying with small kids falling asleep early but i am just picky here as i need to write something

georgia couldn't do enough for us and arranged early check in so we could arrive, have lunch and get ready before heading off

and helpful staff excellent restaurant very comfortable accommodation free car park free wifi in

ample parking, lovely grounds and friendly staff. it was easy to find and well sign posted.

great location, plenty of parking, helpful friendly staff.

parking - you are guided to park in a car park before the hotel and carry your bags to the hotel,

also had a bath, yes i like my baths, & this one had a beautiful view of the gardens, plenty of parking space, nice helpful staff, comfortable beds, wonderful stay

was never around in bar etc

the property has its own farm including a chicken farm (the kids will like that) and a lot of outside space

brilliant location early check in

i requested a late check out which they very kindly allowed

staff brilliant,the most comfortable bed i've ever been in spa great

parking when mixed with golf parking + function parking not great

no room service is saddy waddy but friendly reception man gave us snacky wacky

no water in gym

the rooms were beautiful and very clean loved the easy free parking ...

wifi everywhere with no password

parking was plentiful

the room was lovely and the bed comfy. the lounge area was v nice. affordable bar menu

wifi so easy for me to connect too

easy parking and good value and a brilliant location for the mountains

very comfortable fantastic spa

breakfast was lovely, lots of options

swimming pool and spa well worth a visit

the spa exceeded our expectations

level of service from the staff restaurant and bars are very good the spa , swimming pool area is

worked better if black out as it was very light in the early hours of the morning, quite a noisy bar just a few hundred meters away which

the bar / restaurant on the ground floor is very striking, attractive and welcoming and the staff

breakfast was excellent with great choices, good bar area and superbly decorated throughout, next time we’re in ponty this is where we’ll stay

bar area, room was nice, clean and spacious

stairs a struggle if infirm .. lift was a tad slow wine in bar was beyond disgusting ...

staff were lovely and helpful especially sara and jamie and the guy behind the bar whose name i didn t get

room was clean, spacious and cosy. we really liked the late check out.

always a friendly welcome. great staff. clean spacious bedrooms. excellent facilities inc gym.

but, when we explained that we were going to a funeral, they pulled out the stops to give us an early check in and also booked a taxi for us

i required parking for my work van of which there was plenty

the receptionist was extremely welcoming and although we arrived very early he was very accommodating and got us an early check in which we really appreciated

all my requests were met, two rooms close together and good parking

menu in the room which i tied to order from, and i couldn t get through to reception to order room service, it was a very busy time due to it being caerleon festival weekend

hotel the room was absoluletly beutiful and breakeast fantastic 16 for dinner in private dining room service and quality 10/10 really good value for the

friendliness of the staff and the ambience of the bar and dining area

location and i was able to order room service which is not always the case in hotels these

plenty of free parking

free parking with plenty of space

of parking, well situated and lovely view from room

we couldnt connect to the wifi

beautiful we ate at the newbridge on usk restaurant and went back to the merlins bar and from the start to finsh the staff where 5 star the room was spotless

were really nice and helpful except one of the drivers who transfers you from the manor to the golf club, we didn t get his name an elderly fella with the old fashioned moustache

massive diverse range of activities and easy to do (shuttle bus and concierge available) (+)there is a free shuttle bus to take you around the resort as required (+)of our room was beyond our expectations and the ease of getting to rafters restaurant via the shuttle bus was great (+) the spa facilities were great shuttle bus to the grill restaurant, food was lovely but water was a little on the steep side (+) there was a shuttle that was able to take us from the carpark to the hotel enterance, (+) the shuttle service to the restaurant the grill was good, friendly driver (*)was ok obviously if you want to visit the other parts of the resort its best to get the curtesy shuttle busses that are free and run frequently we had a balcony room and the views were great, we (-) we got the hotel shuttle up to the clubhouse but the restaurant was full (-) park in one of the golf car parks and get the shuttle bus it works out slightly cheaper (+) we missed the shuttle bus to our restaurant so one of the members of staff drove us there himself

be a wider range of healthier foods

super comfy bed, well appointed bathroom with elemis products, and great wifi

the options for room service and travel essentials on request is exceptional

plates left outside doors in the corridor and not collected by room service until after we went down for a meal at 6 pm

the on-site bar and restaurant offered a decent selection of dishes and drinks at reasonable prices

bar staff decided to close its draught beer pumps for cleaning at 10

no phone in room, no room service

club, the pool and jacuzzi were amazing, beds so comfy, clean with all amenities required, we had room service and i have to say the steak was the best i've ever had

no offence to parents, but kids screaming in the pool area isn't anyone's idea of calm, spa experience, more like a day at the

we had the deluxe with connecting room for the kids which was great

everything - breakfast amazing - mini golf was good fun.

fact that we were upgraded to room 111 in the manor house, the pool and spa was very clean and enjoyable

fantastic facility with great bar selection and beautiful food

ce: check out possible until 11)

dont think the menu

staff and facilities was above and beyond my expectations excellent value for money nice bar and restaurant to relax in will definitely stay

gym only open for limited hours. the walk to icc was complicated. very expensive.

food in the evening and breakfast was

property was clean and there were plenty of activities for the kids

we asked for room service, toiletries were not replaced, towels were not replaced

the cleanliness, gym, swimming pool, hospitality and fantastic service from all the staff.

we only had breakfast as the restaurant was fully booked. very happy with the breakfast

only the wifi wasn't straightforward.

pool is closed right now however this is completely understandable given the current covid

pool and gym were good, would be nice to have a little more - jacuzzi, sauna etc.

only thing i didn't realise was there was the option of room service

nice big breakfast & kids eat free, staff are always pleasant & helpful.

closer, value for money, staff were fantastic , breakfast and free wifi such a quirky hotel the bar area was

after our day out we spent the evening in the hotel bar with the owner and met some of his family which was lovely and we felt we were welcomed with

room clean and bar area very impressive, lovely stay

is delightful hotel - a time capsule with bar and dining room instantly transporting the traveler back to a time when the port was in its

for them a lot better than the victoria hotel 24 /7 more comfortable and cozy there is a nice bar down

lovely room. comfortable bed. great price. free breakfast. restaurant serves many options.

everything especially the breakfast n my dog allow to stay. nice big room.

really friendly and welcoming staff. the rooms are great even with two kids

there was a long wait of about 20 minutes at the bar on the friday evening.

i got a great night sleep and so did my wife+kids wifi could do with better speed but i paid a great price to stay and eat the breakfast was

breakfast was excellent

the private spa bath was a bonus

we had dinner in the bar in the evening and breakfast in morning, both were good

loved the large room, large comfortable bed, the welcoming bar with real ale and most importantly the staff were great

really enjoyed the room and the spa bath really made the evening more enjoyable and a super comfy bed, such a great stay, i would

bar was fun and convenient

from the owners, beautiful location with a stunning view, clean, comfortable rooms, a snug bar with a wood burner and the owners could not have been more helpful and accommodating

unfortunately the wifi extension in my room didn't work with the given password and staff were unable to help me

really, only that the wifi wasn't brilliant in our room, which was the room right at the end of the corridor so prob

plenty of parking

didn't have breakfast

the staff are lovely, the rooms are attractive with comfortable beds, and the garrick lounge cafe bar is just great - good wifi and i can work there with excellent coffee and pastries

breakfast was good and eggs come cooked to order

never had breakfast

buffet breakfast was really nice

there is a bar and

liked the fact that there was dinner and bar facilities, also bed comfy, and clean

they have a separate bar and restaurant to the accommodation

good size rooms, they have everything you need, with being a light sleeper it's great that the bar and restaurant are separate to the accommodation if you like sport they have bt sport and there

was dreadful you had to run round to get wet,and bar very expensive but nice pub just down the road at half the

pools a bit small but kids loved it

the pool was lovely, and great that it's limited to one family per hour

facilities were great, specially swimming pool

the location was perfect for use and plenty of free car parking

hotel was clean, kids loved the swimming pool and most of all the staff were friendly and inviting

we had a lovely room and had the option for room service, comfortable and we slept very well too

the room was clean and the wifi was free and super quick.

the wifi speed was great

free parking

manager was very welcoming and helpful; a big plus to have off-road parking and the busy pub was a lovely place to relax

good food options loads of sport screens and great busy spa and gym

starbucks and bar and restaurant are in the hotel so amazing for when you wake up or need something quick

liked the pool and wellness

spa facilities

it was quiet and wifi was a good speed