our room was simply beautiful, bed was comfortable and bar well stocked

from bar area on saturday night

there are so many lovely personal touches, a bar as well stocked as any in shoreditch and a wonderful welcome

once inside you need to head to the bar to check in, the bar was shut when i was there but looked very smart

lovely hotel, great location, super cocktails at the bar and very friendly staff.

we particularly loved the lounge area with self serve bar - it created a great atmosphere and felt like we were entertaining in our own home

wifi wasn't working

amazing cooked breakfast too

only negative was the location on a hill, but with parking available near the entrance it was alright unless you had mobility problems

the lounges and the honest bar was a nice place to end the evenings in

parking, friendly staff, lovely period decor, beautiful bedroom and bathroom with a separate bath

parking is easy and free

it was also a shame the restaurant and bar were both closed during our stay - i don't believe this was mentioned on the website

of decor was fabulous and very attractive, parking, location, dinner and breakfast were excellent, staff all very friendly

food

breakfast was fantastic, sausages were delicious and the poached eggs were amazing

pool access is limited to kids. its good for adults

i didn't like the kids bed. it was uncomfortable for my daughter.

the spa pool was very much enjoyed by the children

parking

great staff, breakfast and central location

breakfast was very good too

wifi didn t reach the third floor that our room was on

allowed early check in

everything! lovely stay, lovely room, lovely breakfast

free wifi!

room wasn't as great as it was right above the bar and a bit noisy

staurant & bar closed & locked up so no chance of

young woman who opened the door to me when i arrived at 9pm on sunday night

very uncomfortable, wifi connection not good, breakfast offering sparse and some items overcooked and staff seemed a

wifi on the top floor was a bit off and on

found parking very difficult due to maximum stay in multi-storey 4 hours no overnight stay so at 6pm you

the hotel staff really helped with parking as well and the breakfast was brilliant

couldn't connect to the wifi

loved the bar decor and atmosphere but over priced .

staff were very friendly and helpful, bar staff efficient

the rooms were clean and comfortable, and the included breakfast was fantastic

very friendly staff - high spec room and a great breakfast!

kind and welcoming they made sure the heating was on in the room and lit the log burner in the bar because i'd been caught out in the rain and needed to dry off they stored my bike at the back

5 years old) and the staff were very accommodating

room was right in the attic and lovely even for 2 six footers , the bar and lounge had a great feel of christmas

bath in our room bar and restaurant menu very disappointing call for room service but no one replies so had to get dressed and go

bedroom was a little small and food in the yachtman's bar disappointing.

helpful made you feel at ease the food was to a very high standard the room was very comfortable wifi very quick would stay again if in that area in fact booked for 2 nights but stayed

hotel parking plentiful

wifi had weak signal, breakfast was quite salty

bar staff and breakfast staff were very welcoming

good but it s a shame kids not free

wifi in room signal was weak.

breakfast included, car parking free & free wifi

wifi was non existent.

wifi couldn't get connection in room

the staff jn the hotel and harry's bar were all exceptionally accommodating

good breakfast

a small shelf in the shower just to put a bar of soap on, it's annoying holding it or leaving it on the floor

communal lounge with comfortable furniture, a huge tv screen and even a very reasonably priced bar which was open until 9

especially the bathroom bearing in mind it s age good location with view of the sea free wifi in

nice stay breakfast very good great staff and nice to have place with bar

at a bonus

friendly staff. quiet at night. no waiting for breakfast.good bar service

i spent the evening in the bar locals very friendly had a quiz too and the lady behind the bar lottie is hilarious and she

the bar area is beautiful and i loved that the floors are all uneven

friendly welcome by the bar staff and shown to my room which was clean and tidy.

bit noisy from the bar but nothing to stop me staying again

didn’t meet the ghost in my room though ud83dude02ud83dude02ud83dude02 special thank you to the bar maid, who although very busy kept my glass topped up for me, you can’t ask for

with free parking on site, free wifi and a variety of teas and coffees in the room, we lacked for nothing

didn't use the wifi as it requires a log in for sky cloud but apart from that everything was fantastic

wifi only in public areas which was not so good as i needed some wifi for work.

good for parking staff excellent

facilities were great, including breakfast made the stay way worth the money, the bar had good food and drinks and especially prompt service even in a busier period

of choice for breakfast

wifi advertised but logon sequence consistently failed.

you need be no higher than floor #1 to get effective wifi

lovely helpful staff and we re happy to help with an early check in.

the staff were very friendly nice clean hotel and good breakfast

the interior design of the bar and rooms was excellent

hotel staff were so helpful especially in the restaurant/ breakfast and holly on reception

i was able to grab more mugs from the bar though

fantastic leisure facilities - for once a hotel with great gym, very hot steam room, hot sauna, lovely bubbly jacuzzi and nice pool

to gracie and the gym staff too who were always helpful and generous with their time while i was there

the television and wifi were very good

the wifi wasn t working

get the wifi to work and the shower was faulty

pub, nice food and beer, plenty parking and wifi

get wifi signal in my room

spa facilities at the location of the hotel

all attention to detail things) was surprised to hear we were able to use spa facilities at sister hotel, this was not made obvious when booking

parking was sometimes a challenge in the small parking area at the back of the hotel.

parking. due to building work spaces are limited.

to serious, bar staff seemed a little to stretched, champagne delivered and poured, ice bucket came eight

was a real surprise, not so much a room over a pub but one of 3 self-contained units, including kitchen/self-catering facilities in a ground floor barn conversion with a thatched roof

the bar was buzzing too

accommodation is very cosy and good to have a fridge and kitchen sink

kitchenette area microwave kettle fridge & complimentary tea coffee ect

good food, excellent breakfast, friendly staff, who went out of way to be helpful

room service was not good we stayed for 2 nights, between nights bed was pulled up but not made,

cannot buy a drink on room service

the wifi a bit fiddly, as it would have meant signing up and i didn't want to do this

the wifi connection was very poor in fact non existent from the first day

wifi although free, you needed to sign in to cloud

wifi, was terrible !!

wifi details not obviously communicated.

cute kids welcome pack, little dressing gown and slippers

the snacks left on the kids bed and the vip robes

wifi was a nightmare

everything you could need in a room also a very nice bar and restaurant

the wall seems to be quite thin, can hear the noise from the next room and the bar closing/cleaning/moving chairs around

bar area very clean and comfortable

recommend you try their food breakfast was fantastic, lovely staff team well run restaurant & bar great for families or couples or buisness trips was extremely impressed with the main course

nice rooms, restaurant and bar area

easy access to the motorway great breakfast very helpful staff secure parking

i booked the breakfast to be room service

food was excellent, bar good and plenty of parking

no wifi in the room!!! very frustrating having to go down to the lounge for access.

we had room service at the night, it was perfect for us

kids play area in restaurant

fi signal very poor and temperamental, room service at an additional charge per order,and not clear instructions on how to action the call

they didn't mind the noise from the kids or the dogs roaming around the pub and were so kind and friendly after a very long and

staff friendly, near golf course

wifi was unrestricted so not encrypted or password protected, it was very slow when it did work,

there was no bitter in the bar just pale ale and

good breakfast included

bedrooms and bathrooms are all newly updated, bar and restaurant are now a joy to use

the staff were very attentive and extremely accommodating with our request for an early check in

breakfast was excellent as they was a wide choice of things to eat and drink

is excellent,free breakfast,rooms clean,and room service to clean rooms,discount at restaurants around hotel,easy parking

friendliness of the staff quick early check in

quality breakfast we found riubbish in the bins in our room dirty laundry in corridors poor maintenance/ room a bit

room was next to some sort of laundry which was noisy in the afternoon and the following morning early

bed sheet still stained after laundry?

sorted parking permit fot us

thing what would of been nice is to have room service of food/drink to room would of been perfect for myself and daughter

sunday roast was exceptional breakfast was awesome

free parking right outside and easy walk to gunwharf and attractions

the laundry facilities were great

amazing breakfast

good breakfast

staff is helpful and a very comfortable room with wifi access and swimming pool

room service was fantastic and very helpful

the bar was still open when i returned late

on my return they even facilitated an extremely early check in and ensured it was the quietest room in the hotel as i was post a night shift

the full english breakfast was excellent, served with juice and freshly brewed coffee

breakfast was good, although i would have preferred an english breakfast rather than sausages in a

great location, great staff, super breakfast

vegan breakfast was excellent. staff great too.

ceilings and a four poster bed for the adults with a secure en-suite twin for the kids was perfect

outdoor garden , bar was amazing, it was like being abroad

wife went n slept in the spare kids bed

a very large bed for myself and my husband and a separate sleeping area with twin beds for the kids

was great, i took my dog and had no issues going into the bar etc with her, little extras for my dog was included (bowl / dog food/toy/poo bags)

breakfast is 12

staff were great and very helpful and the bar and restaurant looked nice

check in, parking and ev charging available which was a bonus

location and parking - and ev charging. plus staff flexible on parking. breakfast ok.

breakfast was lovely everything was hot and very nice

bar is overpriced

we could have used a drink and snack and there was nothing available due to the 10pm closure of bar and room service

bar staff at the hotel's associated gastro-pub (the florence) need to be more welcoming and to

place, great location, breakfast was gorgeous, welcome was lovely and the bar was a gorgeous touch

breakfast bar was on the small side

breakfast was very nice and so the vibe of the dining area

had eggs benedict for breakfast was okay but was lacking something in tastes

great location, friendly and helpful staff. good breakfast range.

great location, excellent breakfast.

the breakfast was amongst the best we've ever had, with fab service

all good but only a mini bar in the room would be a bonus.

the restaurant and bar was closed

with a 15month old we decided to have room service and the food was excellent

gastro bar over the road was a good option and the food was excellent, we ate there twice during our three

early check in

the drinks in the bar were a little overpriced

staff delightful, bar chic and stylist, excellent

the bar drinks were a bit pricey

very polite and friendly reception girl gave me late check out .

for a drink and told to go to bistro even tho the hotel information pack in the room states the bar is open till 11 (this needs to be amended if staff are not going to serve) asked about

a room service person and this option wasn't available

there was no room service for making our bed cleaning bathroom we were told on arrival this is not available

the evening meal i had was on room service and because it comes from the pub it arrived and was not very warm and it did not

wifi worked very well and our request for

i was disappointed by my room service order

is great, rooms are actually apartments with fully functioning kitchen , amenities are well maintained, strongly recommend

the flat could have been cleaner in the kitchen and bathroom

well equipped kitchen with full size fridge/freezer

beds were super comfy, kitchen was fully equipped

cars are allocated a parking space which meant we could always park close to our accommodation

loved the facilities of the gym and swimming pool and the room was spacious and comfortable

rooms, stunning setting and building, great gym and pool, wonderful breakfast

breakfast, but we did have dinner in the restaurant, the staff were very friendly, especially the bar staff

apartments, lovely and quiet area too grounds are really nice leisure facilities are excellent - gym, pool, sauna, steam

cosy bar and very comfortable dining room with attentive, friendly and efficient staff

gym is well equipped

and comfortable throughout, great gym and spa treatments were good

the robes in the spa aren't suitable for plus size people, i was unable to wear one.

bed is very comfy, good spa treatment, lovely meal and room service, warm and comfortable, good parking

we didn't particularly fancy anything on the room service menu but the restaurant kindly agreed to send what we wanted from the main menue up to

very welcoming, lovely open fires fantastic breakfast and friendly staff

we loved the cosy bar and we had a really good meal in the evening and breakfast was great too

lovely room, food v good, bar cosy and good service. great location, easy walk into town.

staff were hardworking and friendly, breakfast and the food in the evening was excellent, great looking pub with a good selection of

a view from one window of some liquid nitrogen cylinders, a view from the other over the beer/kids garden

they allow us for late check out with a little cost, thank you for consideration

kids loved the cabin bed and it was good to have a microwave and fridge in our room

gym was closed unfortunately nothing other than that.

location, staff, staff very helpful, car park close by, late check out as standard

the laundry room ($4 each for washer and dryer) with free laundry detergent was very convenient

the bar was fairly noisy when she went

the wifi signal didn t reach our room some times.

it s under trees in the main so do expect bird poo on the carud83dude02ud83dudc26ud83eudeb6 the breakfast was superb

lovely staff, comfy rooms great breakfast.

had to be critical the car park is fine but i believe may be busy at weekends which could cause a parking issue

the food was delicious - both dinner and breakfast

room great, breakfast & lunch great & location brilliant

staff all very friendly, dinner and breakfast excellent

lovely staff , beautiful hotel and rooms. delicious breakfast

nice friendly hotel what was really good they had a lot of staff to look after everyone the bar area was great that served really nice cocktails where you could relax and read the papers

drinks at the bar are crazy expensive 2 brandy and cokes cost me 11quid but other than that it was

the hotel was kind enough to let us have late check out for no extra charge but did not end up needing it anyway

bar prices

bar with very good atmosphere and selection of beers

close to city centre, friendly staff, parking (if you get there early) and managed to accommodate an early check in

the management should review the wifi

the bar was really nice and my hotel room was nicely decorated.

evening bar used for coffee and recommended

view was excellent, quite room on the 5th floor and room service very good considering the covid 19 proposed restrictions of services

a lovely stay at the hotel all the staff were fabulous breakfast and restaurant meals excellent well

gym and pool ok

screaming kids in the pool - didn't really bother me but there were people who looked like they were on a spa

we also used the room phone and room service which was perfect

location, spa and pool available. nice bar and restaurant and very nice staff.

laundry provider lacks any kind of quality control, in turn reflects very poorly on the facility

bar was extremely reasonable

needs more disabled parking

to other guests) , a cafe for light snacks opening out onto terraced gardens and ample car parking, a large bar & entertainment area for live music

the only room service was to refill tea/coffee and empty bin

no wi-fi in rooms. no room service or food after 10