wifi should be available in rooms not just specific communal areas such as lounge/ reception areas

good but it s a shame kids not free

the beds all looked like kids divan beds from the 80s and didnt feel particularly structurally sound

yelf whose family were already established as wine merchants in what s now the black sheep bar adjacent

sadly we were above a bar which was noisy until the early hours

communal lounge with comfortable furniture, a huge tv screen and even a very reasonably priced bar which was open until 9

) there is free car parking and wifi and the rooms always smell very pleasant

great breakfast nice bar great staff

free parking at the back was extremely useful and the perfect place to watch ryde carnival

) there is free car parking and wifi and the rooms always smell very pleasant

breakfast a little cold.

a few points, unfortunately the wifi doesn't reach the rooms which is a shame, it is a little bit tired in places but its a hotel

drew at the bar

breakfast was superb

wifi quality is heterogeneous

great location near beach, excellent parking, comfortable temperature in room

rooms and bath were spacious enough and comfortable- the bar area amazing to visit with family and friends

really great to have free parking

the big wardrobes, large size fridge and washing machine, air cons in all rooms and next door parking

wifi was terrible in my room, unfortunately i missed a meeting due to it dropping out all the time

larger lounge area would have been more comfortable for a drink at the bar as we had to sit at dining room chairs

every thing was fine bar one

main bar area was occupied by a private party. so we went elsewhere for drinks.

very spacious hotel, great spa facilities and extremely courteous friendly staff.

it was super close to the ferry port and there's lots of parking

one waitress/bar staff was really busy but made sure that everyone in the bar

d it was really busy) was

the herbal sausage at breakfast wasn't nice, in my opinion.

i've tried to phone the kitchen so the room service number but it didn't ring

we went downstairs to the bar for dinner, which was lovely, i was slightly concerned that staying above a bar might be noisy,

plenty of off road parking

location, mostly good food, ample parking

no designated parking spaces for overnight guests. car park can get easily become full.

the shower was not great and the wifi did not extend to the second floor.

staff, parking, clean comfortable room with loads of extras - good food in fact we ve already booked for

only used the room and the bar but the hotel was everything we expected

building, lovely relaxing bar and other spacious well furnished and beautifully decorated public areas

wife went n slept in the spare kids bed

ceilings and a four poster bed for the adults with a secure en-suite twin for the kids was perfect

the outside bar was buzzing on sunday afternoon with a dj and sunshine

the cocktail bar was good

we could have used a drink and snack and there was nothing available due to the 10pm closure of bar and room service

bar staff at the hotel's associated gastro-pub (the florence) need to be more welcoming and to

place, great location, breakfast was gorgeous, welcome was lovely and the bar was a gorgeous touch

breakfast bar was on the small side

good location to the beach, clean comfortable rooms, on site parking, great breakfast

pool

pool and gym facilities not the best

the sea crossing to the isle of wight) facilities were great although we didn't use the pool

amazing breakfast

wonderful room, staff were amazing, helpful with parking and lovely bar staff

cannot fault anything,though perhaps bar prices could be reviewed

gastro bar over the road was a good option and the food was excellent, we ate there twice during our three

with a 15month old we decided to have room service and the food was excellent

slightly early check in as we arrived early

very polite and friendly reception girl gave me late check out .

for a drink and told to go to bistro even tho the hotel information pack in the room states the bar is open till 11 (this needs to be amended if staff are not going to serve) asked about

the drinks in the bar were a little overpriced

the bar drinks were a bit pricey

heated towel bar could be turned off in may

place to stay, staff are very friendly, food was lovely, breakfast hit the spot

comfortable hotel in a lovely old building with a lot of charm, lovely room, breakfast very nice

good choices on the breakfast and dinner menu and good quality food

great location, excellent breakfast.

a lovely cooked breakfast was provided too

wifi worked very well and our request for

a room service person and this option wasn't available

there was no room service for making our bed cleaning bathroom we were told on arrival this is not available

coffee making facilities, great wifi

the evening meal i had was on room service and because it comes from the pub it arrived and was not very warm and it did not

down for a wedding and they bent over backwards to accommodate our last minute request for an early check in

on my return they even facilitated an extremely early check in and ensured it was the quietest room in the hotel as i was post a night shift

the breakfast was delicious and the staff were lovely and attentive

the full english breakfast was excellent, served with juice and freshly brewed coffee

no hot option for breakfast continental only but still lovely

room service was not too good forgot to change towels dint refill tea coffee etc on day two

friendliness of the staff quick early check in

location is perfect, staff excellent and the breakfast had a nice variety

early check in. clean quiet room on top floor. good quality breakfast. great location.

l asked twice they moved me straight away, unfortunately the room l was moved to was next to the bar so l was kept awake but bless them they moved me again to a better room away from the bar noise

the staff were very attentive and extremely accommodating with our request for an early check in

beds nice and comfortable and breakfast was exceptional

it had a lovely cosy bar with great dinning

hotel areas (foyer, bar and dining room) all refurbished and done to excellent standard

breakfast was excellent as they was a wide choice of things to eat and drink

we also had the same set up for breakfast

parking is easy and free

dinner and breakfast were also excellent

it was also a shame the restaurant and bar were both closed during our stay - i don't believe this was mentioned on the website

food - the breakfast was very good with a full menu and in a beautiful room

parking convenient

the bar and bistro was a lovely place to settle in with drinks and excellent food after a day of

got a free upgrade and a early check in

very good extras facilities eg pool

the sauna/pool etc was the icing on the cake

ev chargers very convenient.

ev charger in the car park didn’t work

great breakfast

breakfast was excellent

breakfast was not consistently good

15am, and good wifi

was friendly but no mention of wifi information or local highlights like we heard someone else talking about the next day

flyover is near otherwise very central. wifi was rather positional.

wifi didn t reach the third floor that our room was on

lunch and breakfast was lovely

just a little tricky to find the parking

hoped it was a smart tv) the bathroom floor was creaky

found parking very difficult due to maximum stay in multi-storey 4 hours no overnight stay so at 6pm you

the hotel staff really helped with parking as well and the breakfast was brilliant

music from the bar but not really a criticism as such probably just down to our age ud83dude42

only a simple thing, please put wifi code in rooms

5 years old) and the staff were very accommodating

i got to say the shower amenities smelled fabulous and made you feel fresh, and the free wifi

wifi was not working at all.

we had a delicious meal in the bar one evening also and were served by a lovely and knowledgeable bartender who put up with my 10

loud noise from the bar below until 1

the room was clean and comfy. the breakfast had a good choice to choose from.

we did not have any breakfast

the breakfast was really tasty and would come again and stay

young woman who opened the door to me when i arrived at 9pm on sunday night

pub, nice food and beer, plenty parking and wifi

the television and wifi were very good

get the wifi to work and the shower was faulty

wonderful staff who allowed me to late check out. the room was fantastic and comfortable.

get wifi signal in my room

the bird bar was amazing

once inside you need to head to the bar to check in, the bar was shut when i was there but looked very smart

great room amazing bar with some very interesting tipples to be had

loved the small bar which was open late and enjoyed the local

our room was simply beautiful, bed was comfortable and bar well stocked

the connection with wifi was very intermitent

always had a parking space

plenty of parking

the character, position, service and breakfast are all first class

we particularly loved the lounge area with self serve bar - it created a great atmosphere and felt like we were entertaining in our own home

the bar in the evening was also great with entertainment

room service was quick when i asked for a table fan in the room

would have liked there to be more parking, as i had to carry my sleeping and daughter and luggage from the next street

car parking was limited

i m normally quite shy but bar staff and restaurant staff right through to cleaners were exceptional

great outdoor facilities with pool, hot tub and sauna

car parking space

swimming pool was brilliant couldn't get the kids out

car parking could be better.

swimming pool and spa were great and are a point of difference from other hotels in the area

no wifi in room

wifi was not available, and receptionist didn't tell us before our arrival

great location, stunning view. parking with ev charging was very useful

location was great, views lovely, bar and breakfast were fab!

the chap behind the bar was a legend

took family room and they provided en suite with additional small room inside with two beds for kids

parking in hotel premises

the room is fine and facilities are all ok. there is parking at the hotel.

location, staff, parking, access to the beach

tasty breakfast and evening meal

there is a new games room in the basement and a nice tropical pool with jacuzzi and sauna

good service beautiful gardens and great fun for kids

location, excellent facilities including the spa and the staff go out their way to make sure we had the best

included car parking

friendly staff, clean and welcoming and having a hungry horse restaurant and bar is an added bonus

back in just after the main road in reaching distance of shopping centres the beach golf course very

no room service till day before we were leaving, so tea and coffee and milk wasn't replaced, had same

the choice was then to eat in a crowded restaurant was screaming kids

we did find the lunch time bar a little noisy for eating but that s probably to be expected as a lot of sport on the large

room service, i don't want to sit alone in a bar and eat, i'd like a meal in my room after

breakfast bar was lovely there was a wide choice between a selection of hot breakfast and cold breakfast

the wifi connection was very poor in fact non existent from the first day

location was easy to find with ample parking. didn t have breakfast had an early start

room service was not good we stayed for 2 nights, between nights bed was pulled up but not made,

it was unclear whether room service was available

facilities available were great, clean and hygienic swimming pool and gym

the pool was lovely and very clean, with lifeguard

the room service didn t work

absolutely beautiful and they have my favourite gym /pool it would be perfect to take my family.

lovely big room, nice breakfast friendly staff

the friendly staff the bar and restaurant were great relaxed atmosphere

kids play area in restaurant

breakfast was superb come again

wifi did not reach our room

free ev charging

ich is always handy when travelling with the kids), there is also a mcdonalds, kfc, pizza hut, costa etc

the reception staff and the bar staff were all so lovely and helpful. lovely spacious room.

both my kids enjoyed it too which dosent happen too

free ev charging

male guest group making far too much noise in the bar treating the place like a works canteen with loud laughter bellowing in rooms next to bar

quiet, pleasant staff, good parking and wifi

breakfast was good and plentiful

location was central, the reception manager was very hekpful, and the breakfast was delicious

the property was great. they made sure i had a reserved parking spot for my car and trailer.

clean and warm with excellent parking.

very comfortable room, friendly staff and great breakfast

old building with modern decor, friendly, helpful staff, nice breakfast with plenty of choice, bar and beer garden part of the hotel

i am sorry our stay was so short, this is a wonderful hotel and the bar in the evening was comfortable and very friendly

ease of parking, warm welcome, cosy bar area

allowed early check in, looked after me

nice bar at the ground

didn’t meet the ghost in my room though ud83dude02ud83dude02ud83dude02 special thank you to the bar maid, who although very busy kept my glass topped up for me, you can’t ask for

lady behind the bar wasn't the most engaging and wasn't happy at having customers come in after 9

friendly welcome by the bar staff and shown to my room which was clean and tidy.

breakfast was good, shame no fried eggs! kids loved the pancakes. location was perfect

breakfast very good value

good location, cleanliness of room, breakfast, great staff

breakfast was a bonus and the kids liked it

we had two rooms for our family of two adults and two teenage kids

great spa and lovely staff

enjoyed the spa area

also late check out was no hassle or problem at all

it would be nice to see the up keep of the upholstery and decor in the rooms and pool

no lift. also the breakfast served ‘off’ fruit compote.

fantastic room, lovely staff, gorgeous breakfast.

room service was delicious and speedy

lovely spa hotel in a very tranqui location. the restaurant was excellent.

the spa area was an added bonus

food delivered by room service was not covered

wifi signal was weak

a great bar with another one next door

wifi, was terrible !!

no 2 in the face the staff have been really friendly and the hotel brilliant food is good gym and pool great but booking the pool has been hard

happy about having to pay extra to use the pool and gym - just stopped me using it

wifi very weak

location was good , car parking was good

free parking

great parking check in easy and quick great place staff and food was great definitely book again

to the train station for if you want to go into portsmouth and not worry about driving in and parking

excellent bar with real ale and guinness

nice rooms, restaurant and bar area

the wall seems to be quite thin, can hear the noise from the next room and the bar closing/cleaning/moving chairs around

great welcome in the bar and very professional and friendly management and staff, very dog friendly

bar area very clean and comfortable

the bar and restaurant are great and staff were attentive and helpful

internet wifi was superb the best i have experienced in a hotel

spacious dining and bar area

dislike really but it would be more convenient if guests could pay against their room bill at the bar rather than having to return upstairs to fetch a credit card

we couldn t make wifi work in the room but this may have been our fault

the area and grounds the building was amazing and spa health area was pritty awesome to

was stunning glad there was a gym and pool bar restaurant was stunning the decor the beautiful pictures all over in frames it was like a

room, breakfast, room service!

plenty of parking and good food

i had room service afew nights again was a pleasure

spa staff

no wifi

golf courses are amazing but unfortunately couldn t play as course was too

other than the mattress ground was amazing staff were lovely and helpful parking was amazingly easy really quiet nice location not expensive bloody

well the ease of logging on to the wifi could have been better.