the wifi in the room was worse than no wifi

hotel has everything, a spa, a fabulous restaurant and a bar a notch above others because of its wine list, unique

had a lot of free parking

the beautiful decor - parking - friendly staff -

nice gym which my husband used daily and a decent, convenient breakfast

we got a room near the edge of the property so in room wifi was poor

the hotel is beautiful and the spa is amazing

proximity to the airport. shuttle service and a nice breakfast

ery small ) and a restaurant.

wifi is fast also - good value

pool very crowded for still in covid but not sure if there was a limit of number of people or if it

their shuttle also has a 3 mile dropoff/pickup distance, so very useful

kitchen wasn't stocked, tv didn't work, place was a little dingy

the gym was well maintained with good equipment. breakfast was good with a good variety.

close to the airport, free shuttle

wifi connection was good. handy location for buffalo airport

hotel is dated and wifi and tv didn't work

everything was great , fluffy pillows and great room service

get us out then finally we get out in the morning to front desk cat 645 ask the guy can he tell room service to do our room he wrote my name an room number down an we never got any service i

we enjoyed gym and hot tub

the pool and work out room was great

the breakfast time on the weekend. wish it was a bit later.

location pool cleanliness and staff

they have a nice gym and the housekeeping was kind and accommodating

excellent staff. breakfast was awesome.

good breakfast

gym room was disgusting

pool closed

free breakfast

the room, breakfast and shuttle were all above expectations

i didn't really like the room service meal. there weren't many options to choose from.

no room service for breakfast

room service was impressively fast

we could not get room service or even take-out from the restaurant downstairs because it was the weekend

want more breakfast items

lots of families with kids when we traveled so common areas were very loud and crowded

breakfast should have been extended on weekends.

enjoy very much your pool and jacuzzy, and breakfast was delicious, very satisfied

nice staff. large pool area. clean and excellent location

very quiet at night, friendly/polite staff, good variety for breakfast, nice pool area for kids

the bed was so so comfy and my kids enjoyed the pool

it has a pool and gym

loved the gym. loved all the space and comfort of the room. staff was very friendly.

the pool and the gym. spare bed in the room.

mary handled my request and put my name on list for shuttle

no laundry detergent in the vending machine

the laundry room is listed as an amenity but not available.

close to airport and quick shuttle service

it had laundry and water bottles during breakfast

tried to use the laundry and the one and inly machine was broken- we opened it and saw the foul smelling laundry

board games and pool table were a very pleasant surprise and something we took advantage of

there is a clean indoor pool, as well as a small gym

the pool wasnt heated

billiard and gym

pool was open late

to airport; shuttle service; clean, attractive, spacious room, that my husband and i have enjoyed staying here

and shuttle was very

checked in , the girl was great, we went to the restaurant and it was fantastic, we had a great pool

they quickly arrived at the airport in the shuttle

staff was nice and the young lady in the kitchen on saturday night (2/25) near closing went out her way to make sure our food was good

i would have loved a breakfast to go bag with a muffin or fruit or something.

staff and shuttle drivers were absolutely amazing

the shuttle was already at the airport when we got off the main entrance and only took couple of

the breakfast was excellent the shuttle service was very good the staff were very helpful and courteous and they were very

the food differs daily the shuttle bus the kitchen is well kept our room was neat front desk team were very

maybe consider where you put people in relation to people who have kids vs adults without kids

the shuttle service was awesome and helped us out a lot!

pool breakfast bar

if you wanted you could use the gym or the pool at any

there were little kids running around and yelling and slamming doors on our floor and the front desk dealt with it

was disappointed to find the pool was closed, no explanation given

having kitchen

wish the pool was fixed

the ice machine, the elevator, the business room, the pool, and there was no iron in my room

the staff were very helpful and polite building was very clean the distance from the room and pool was amazing children were able to walk alone and return

room size, friendly helpful staff, great breakfast

dark in pool area

i loved how spacious our room was and it was also very nice to have a kitchenette

basketball half court, bbqs, fire pit, gym available for guest use

i like the suite accommodations & full kitchen

the room was huge though, everything was very clean, quiet, and my kids loved the pool hot tub combo

was excellent from the smooth check in to the large, comfortable room, amazing pool/spa and delicious breakfast

lady at the front desk yelled at my kids at the top of her lungs for no reason

the kids loved the pool

my grand kids loved the pool and spa

feel more comfortable with paper document in room about hotel amenities like info on restaurant, room service, info on spa and

clean, modern rooms and lobby. good service. free covered garage parking.

indoor pool was freezing

good location, lots of nice restaurants around (tip> the eagle house restaurant, williamsville), gym, little swimmingpool, bar/restaurant were nice, daily bottle of water in the (*) i can't comment on the gym due to covid closure (-)cleaning in room upon request, tiny gym (-)gym is too limited.

at noon, area safe and convenient to shopping and activities, parking free and under cover, nice bar and restaurant, quiet rooms, comfortable beds, lots of towels and pleasant experience

excellent location, excellent price point, excellent breakfast - huge room and huge bed!

couldn't connect to wifi.

arcade, rooms with balconies overlooking pool area, a gym with dumbbells, treadmill, and elliptical

the staff were amazing especially our shuttle drivers

breakfast was great

bar/reception staff were very friendly

the breakfast bar was terrific.

very clean and a great breakfast in the morning. staff was very friendly

very clean, good breakfast, nice staff, ample parking.

i was charged a pet fee of 75

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

breakfast, loved the pool

the pool and the breakfast served in the morning

pool is nice and clean but closes by 9 pm

pool water very cold. did not use.

pool was slightly cooler than i would like.

amenities - pool, gym, were good. location was great, staff was cordial and helpful.

nothing ... would have liked parking and airport shuttle ....

the breakfast was amazing

friendly and helpful staff. reliable shuttle. great value!

leaving the pool area should be considerate and dry off properly so as not to leave puddles all the way inside

the kids and i enjoyed the spa pool and swimming pool

amazing staff nice pool and spa washing machines good location

pool and how clean the place was.

the pool or the hot tub was out of service.

the hot tub and indoor pool was a great way to start and end the day.

granddaughters loved the pool and playing basketball..

the pool and hot tub are fantastic.

the pool ,whirlpool, gym ,and grilling area was a fantastic ad

the saturday breakfast was unique and tasty

laundry , pool all amenities needed

very clean, very comfortable, good breakfast, nice staff, no issues.

breakfast is great, the pool is nice if you have small kids because the deepest end is 4

very quiet, well taken care of (is only about 2 years old), wonderful breakfast (included), pool, is all no-smoking, good location for us, free parking, access is by room key to doors and

good size room, good breakfast, friendly staff

the kids enjoyed the pool as we had it all to our selves

staff is very good. plenty of parking. common areas very clean.

kids playing ball in the parking lot

very young kids were allowed in the hot tub

rooms are nice and fresh clean and modern never had any issues with dirtiness at this hotel, pools are big and clean

with this hotel we stayed on the 10th floor room was just remodelled it was modern and clean , kids love the pool, big spacious and had a hot tub

this time we made use of the pool and was great that it didn't have an overload of chlorine

the size of the pool was very small.

the college kids came in it was very loud and rowdy and unruly and uncalled for it they were banging on the

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to the

didn't even look at the pool. can't rate it.

parking

enough that the kids were pushing the 'dirty cloud'

small trash cans without room service it was frustrating to search for some place to place trash

i purposely booked this hotel for family weekend for ub for the pool since i have 2 some kids

pool and gym

the awesome breakfast in the morning

breakfast was was amazing

breakfast was great

beds, very good breakfast, friendly staff

the room was very cleanthe staff is goodthe breakfast was good

the pool and hot tub were closed (the hot tub was practically black) - this wasn’t noted on any 3rd

breakfast was ok.

clean. rooms were a good size. good breakfast. friendly staff

really liked the fitness center and pool

this place is clean and had a great breakfast.. only issue was hot tub was out of order

very clean, good location, the hotel is pretty new and well maintained. excellent breakfast

get to breakfast early as it is very busy and limited if you come later

that the pool was closed

in the breakfast is the best

pool was very very cold…. unable to swim

bathroom in the pool area became very unsafe with wet floors

the floor wasn’t vacuumed, bathroom shower leaked, bed wasn’t completely made, weight room fitness equipment was broken

friendly helpful staff, good breakfast choices, fantastic shower, reasonable price

too many kids with non-involved parents. 10 people in spa?

pool was almost too cold

breakfast and coffee bar was always well stocked and good, hot chocolate too

staff, they were able to accommodate my early check in

like the fact that the laundry was complimentary and there was a hot breakfast every day

swimming pool available that i took advantage of

was such a great stay my only suggestion for kitchen improvement would be to have a dedicated hot water thermos for tea so it doesn't taste like

the pool and breakfast

while we did not use the pool or gym room they looked clean and updated

convenient for the wedding i was attending. the gym was very nice.

breakfast, staff, free wifi, and parking.

the pool was cold but the kids didn't seem to mind

just amazing beds were soft and comfortable tv was huge also the bathroom and shower was like a spa perfect air conditioner was at the right temp the room is set up with coffee fridge there is a

the bed was very comfortable and the spa tub in the kennedy suite was nice.

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

the case then they need to put more than two bath towels in the room—especially given the spa tub

have staff had a continental breakfast had a microwave in your own room were able to use the spa cuz u claim you have one but didn't see one there just an old style

stayed at the wyndham for the new york law bar exam

the bed was great and really appreciated the kitchen in the room.

i also appreciated that they had laundry facility

breakfast was slightly underwhelming

only thing was the bar wasn't open, but it was very nice that they had beverages available in the lobby

we also loved the breakfast variety

didn t get a chance for breakfast but i did get some juice

the bar was closed

highly recommended, breakfast was good, the entire was place was very clean too

walking from pool to your room - i wish i had packed slippers instead of putting my boots back on

the general manager, paul was very accommodating with my requests, such as early check in and having two rooms next to each other

convenient customer laundry, paid by credit card

the laundry room was perfect for travelers

big room, aircon, laundry facilities, comfy bed

had an old laundry smell

staff was helpful and bar tender dave made great cocktails and conversation

no room service

i went to the onsite bar and the staff, drinks and food were very good

i will only give 4 of 5 stars only because there is no restaurant and room service yet

it would be great that the hotel had more amenities like spa, or room service

there needs to be accomadations for early check in.

free parking and breakfast, and microwave oven and fridge in the room.

the free breakfast was better than most places i've been to

all you herd was doors slamming and kids running upstairs all night

gym was clean and well equipped

no actual breakfast served

no breakfast was included

not have breakfast

stay was great but the rooftop bar was way too small for nye and no dance floor

didn't know there were breakfast there.

commented-the soap amenities were sparse as there was only a bar of soap for everything

the staff accommodated our early arrival and found us a room that was ready and the breakfast was wonderful

breakfast was so delicious served beautifully at the table

and enjoyable; i wish i had noticed the bagels, rye bread, toaster, butter and jams on the bar but the cinnamon-walnut breakfast bread was delicious

would have preferred traditional breakfast items like eggs, pancakes, fruit.

pool was awesome very spacious

close to convention hall made it easier to get kids to dance competition

y have been 16oz)

staff was friendly at all encounters: on the phone before arrival, valet, front desk, room service and in room dining

it was great pool and views awesome

the kids had so much fun in the pool. i loved the workout room i wish there was more mirrors.

kids enjoyed the pool, which stayed open later than most hotel pools

the bar was opened later, but not a huge issue since there’s plenty of nearby bars

the bar was great. good breakfast, and clean room with a nice view.

the facilities were not open (pool, gym) and they did not advise before we arrived.

gym was not accessible in the morning. have to wait until restaurant opens to access this area.

bad wifi internet, mattress too soft, old fashioned hotel.

hotel is so enormous that the wifi signal is very weak nearly everywhere and slow in the internet speed

the towels were so soft, kudos to the laundry team

so-so gym and valet parking not up to 4 star rating.

the front desk was helpful and the bar was comfortable with nice specialty drinks

bed like a cloud. gym was insane.

shower head , location. gym, pet policy

very comfortable bed, nice size room, great gym,

excellent, nice staff, great room, nice bar and resto.

the free wifi was much appreciated

they have guest laundry, an office, pool, spa and exercise room

the bathroom was very large and a late check out was accommodated.

gym facility was very

nice room, good breakfast

my opinion, due to the size of the hotel, i think the pool/pool area should have been larger

omelette bar at breakfast was excellent

no extra linen for the sofa bed. no laundry bags in the closet.

always make sure, cups are available in the gym for water, and get a bench press

were a lot of kids and breakfast area always very crowded, the 000 suite rooms located near the elevators were

pool and whirlpool were wonderful

the bar was closed but the hotel clerk stated that the staff called in

pool and hot tub were nice. bed was comfortable.

pool area was clean and beautiful

there is a bar in the lobby and a starbucks

the food for room service was just ok

the layout of the hotel

was comfortable, room service was very nice, breakfast was excellent

room service food, service was great but chicken wings were under cooked.

room service was good and timely

nothing. maybe more breakfast options, yea i’m reaching

has a small indoor pool and fitness room

morning i had to wait for breakfast to be done,they said 6:30 am but always was 10-15 min

hoping for varieties for breakfast

breakfast was good except the breakfast lady was bad mannered very grumpy,the hotel was lovely and

i came during covid so there was no breakfast or swimming but it was great!

i could hear the laundry machines running past 11 pm. not cool.

i was told on check in day that the pool and gym were opening up the next day, they never did i was there for a week

food was not so good the room was clean bed was okay . need heavy dumbbells in gym.

breakfast selections, considering how small it was

then getting home near midnight and having to immediately do laundry and shower + wash our hair

i was extremely happy that they included a free breakfast

free breakfast was terrific

breakfast was included and quite good and varied

clean rooms and everything was available. the breakfast was good

the pool and hot tub were excellent and so was the fresh coffee served all day there.

breakfast was hot and included in price

breakfast was included in price and there was a good variety of items to choose from

the breakfast was great, and the pool was wonderful along with the gym

breakfast was banging

pool is on the smaller side but still very nice

the breakfast every morning was so yummy, the pool was warm and clean, along with the rest of the place

the rooms are clean and the breakfast is grwat

very friendly staff and very good food for breakfast. clean and comfortable room

the pool was clean, with fresh towels