grandchildren were utterly taken by the staff and the very clean pool

th3 room was spotless, beds comfy and breakfast was good

breakfast was good.

get to breakfast early as it is very busy and limited if you come later

breakfast was good, the staff was excellent, the location was perfect for our needs

the pool could have been a little bigger and the hot tub wasn’t working when we were there

longer hours for breakfast more air circulation on hallway

location for ub graduation was perfect!!!! breakfast was as good

this place is clean and had a great breakfast.. only issue was hot tub was out of order

we didn’t realize the pool and hot tub were out of commission - we came to that hotel for that reason with our kids for

location if you have a kid at ub, the facilities are clean and there is a small gym and a pool

cannot connect wifi with my cellphone in the room. laptop works fine.

no laundry service. other than that the place and facilities were fantastic

the wifi was terrible. it is so basic to get this up and running properly for your guests.

one elevator working and had to use laundry and another location but was walking distance

i liked that laundry was available if needed there was an ice machine on my floor instead of having to go to the

the next morning i went down and she walked me to the laundry and handed me 2 pillows

everything is good and we like the maid service doing it 2 times a day. breakfast was good.

pool has no ventilation very stuffy hard to breathe

lobby is too small could not fine a seat to sit to eat breakfast

breakfast and location were good.

the saturday breakfast was unique and tasty

the full kitchen was nice and well stocked

kitchen was good with facilities required for cooking

they did not have bacon at breakfast

very young kids were allowed in the hot tub

proximity to ub campus liked the work out facility and the kids liked the arcade.

kids liked the pool and it was convenient to get to all the attractions

the bar experience was not the greatest. just mediocre.

room service and restaurant

pool wasnt heated

the kids enjoyed the pool as we had it all to our selves

a great check-in experience, to one of the best breakfast buffets i've visited recently, we were very comfortable

the kids loved the pool

the gym was dusty and unstocked...it just needs a little tlc

amazing staff nice pool and spa washing machines good location

nice rooms and staff. pool and hot tub. free parking

pool not available.

pool and how clean the place was.

key worked for room but not for pool or outdoor patio reentrance

no room service

nothing really to fault. would be handy to have a bar fridge.

i went to the onsite bar and the staff, drinks and food were very good

staff was helpful and bar tender dave made great cocktails and conversation

would like more breakfast offerings. only service at the bar offered.

adults treated like kids

the people that were racist while my kids were in the pool and the pool was very cold

the pool needs a little cleaning

the pool was too cold

couldn't get in the pool because there were so many kids do to a tournament

the fitness center was too warm, 82 degrees in there!

the fitness room needs cleaning

clean, comfortable room. excellent breakfast! friendly staff

yes there was a pet

only bad thing was wifi wouldn t work, always kicked me off. breakfast was good!

kids running in and out of the pool and the floor were completely soked and very slippery

loud people, doors opening and closing and kids running up and down the hall all night long.

no breakfast offered at all. not even grab and go.

breakfast was amazing room n pool super clean n peaceful

breakfast was great, my daughter had lost a backpack that was rather sentimental to her and they

a little sad that it didn’t have a pool for the kids, noisy neighbors

to reach, large room, laundry facilities, microwave oven in room, good dining options nearby (try

very friendly staff, perfect breakfast, clean room.

breakfast area and food portions put out (not seating area) was small

kids were really happy with the hotel and staff

just amazing beds were soft and comfortable tv was huge also the bathroom and shower was like a spa perfect air conditioner was at the right temp the room is set up with coffee fridge there is a

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

the bed was very comfortable and the spa tub in the kennedy suite was nice.

the spa tub is just a huge bathtub

the case then they need to put more than two bath towels in the room—especially given the spa tub

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

also used the laundry facilities which was nice

there was plenty of parking

i was charged a pet fee of 75

however, the bar staff provided free take away hot water each night as my wife likes to have a herbal tea at

very clean and a great breakfast in the morning. staff was very friendly

my kids love the pool and the breakfast

under construction and laundry was closed.

the pool was too cold.

the pool was empty therefore my kids were able to have fun

great breakfast always wins too

breakfast was very nice!! pool area very clean

the gym and pool we're closed

staff was friendly, clean facilities and the pool was open. great size room for our family

not enough seating for breakfast

smelled terrible like old casino cigarette smoke

the kids had fun in the pool but there was no hot tub for the

didn’t like that the pool windows were not tinted so at night you could see right into the room

coffee station was fully stocked at all times with tea and hot chocolate for kids

swimming pool water was not clean

rooms were big breakfast was great

i didn't have dinner there, but did go to the bar which had great bar snacks too

parking is limited on a saturday night due to events and live music on site

clean, modern rooms and lobby. good service. free covered garage parking.

my family loved the pool

room service for a pot of coffee was told not enough coffee pots to

nice room with whirlpool

employees here are great. pool wasn't freezing. very nice hotel

the staff was nice and courteous. room was very clean and enjoyed the breakfast selections.

breakfast was a hit

the hot tub and pool combination

free breakfast had no meat

then getting home near midnight and having to immediately do laundry and shower + wash our hair

breakfast was included and quite good and varied

free breakfast was terrific

i was extremely happy that they included a free breakfast

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

hallway smelled like smoke and laundry

the laundry room was perfect for travelers

allowed an early check in after a long haul flight

convenient customer laundry, paid by credit card

walking from pool to your room - i wish i had packed slippers instead of putting my boots back on

the indoor pool was nice - clean and well appointed

continental breakfast was well varied and fresh

got back at 1030pm and found the bar dark and the lights out

pool was down, but

shuttle service and fantastic front desk supervisor.

great breakfast options, courtesy shuttle, spacious room, commies bed, friendly courteous staff.

all th staff and shuttle drivers were so so nice!

kitchen lacked utensils, towels, porcelain cups

breakfast was just passable

free parking and breakfast, and microwave oven and fridge in the room.

and a huge group of kids from a hockey league were running the halls , screaming

there is gym but it is very very small

there should be an age requirement for kids to be able to make their own breakfast, especially using the waffle iron

the gym had an unpleasant odor.

are all fantastic, the breakfast was the best i've ever had at a hotel, the fire room and front bar are beautiful, loved the complimentary drinks

would have preferred traditional breakfast items like eggs, pancakes, fruit.

breakfast was great

happy hour and breakfast were great. their driver ian was great.

your first drink is on the house and the bar is grand and welcoming

didn't eat the breakfast

no actual breakfast served

fabulous rooftop bar and staff were super friendly

no breakfast because of some issues in kitchen but they still charged for the snacks from

didn't know there were breakfast there.

excellent, nice staff, great room, nice bar and resto.

very friendly staff and the bar down stairs had amazing drinks and appetizers

bed like a cloud. gym was insane.

the front desk was helpful and the bar was comfortable with nice specialty drinks

comfortable clean room, and had great bar food and drinks in the lounge.

large room and large bathroom; upper floor; ample parking; laundry and fitness rooms.

enjoyed the breakfast, gym facilities, pool/hot tub, ease of check in, location, and housekeeping services

actually had a hot tub and a nice pool and gym

room had a kitchen, but it is very badly equipped

clean. comfy bed. good breakfast. good location

me and my kids enjoyed ourselves

the pool was nice and all areas were kept very clean

the hotel was centraly located and we loved working out in the gym

best breakfast/fresh fruits, omelets, very professional breakfast attendants

didn't like the kids running up and down the halls yelling and banging on almost every door on the 2nd floor at 8am

wifi was not working

gym and lobby

lotta great bars in the area for food

i ordered some from room service for approx $4/20oz bottle

confusing tv and wifi and light switches. and the phone in my room didn t work.

should have a bar that stay open till midnight on weekends

the room was spotless and the pool was nice

the pool was nice for our kiddo

the bar prices were a little high....

kids loved the pool

calls were not forwarded to the room), the same goes for maintenance; also last but not least the wifi in our second room sucked so bad we had to get an extra data add-on for our phones

also, could not get wifi in the room at all which they were unable to resolve

historic hotel in pleasant downtown location. very large room. wifi worked. comfortable.

gym was not accessible in the morning. have to wait until restaurant opens to access this area.

there was no wifi signal at the room and we complained two times, but no solution was provided

very clean good breakfast and great location

leaving the pool area should be considerate and dry off properly so as not to leave puddles all the way inside

the breakfast was amazing

shuttle to airport. good breakfast

only location i found in buffalo that the pool was open

she explained everything to us where we can do laundry at where the saltwater pool was at

called hotel receptionist and asked her for put me in early check in list she got the details from booking

pool and gym were available and clean

helpful like eventhough we had 2 nights in this hotel still they cleaned our rooms and there is laundry aswell so the staff is 10/10

they allowed us to do early check in and late check out without any issues

breakfast, loved the pool

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70♥️

early check in, clean, breakfast

the pool was ice cold

the kids lived the pool

breakfast not good

provision for room with kitchen

pool was not open

wish the pool was fixed

the staff were very helpful and polite building was very clean the distance from the room and pool was amazing children were able to walk alone and return

there were little kids running around and yelling and slamming doors on our floor and the front desk dealt with it

pool breakfast bar

the shuttle was very timely

staff was friendly. the pool was great. the ability to order the continental breakfast was nice.

everything was fantastic. nice and clean. great breakfast.

i would have loved a breakfast to go bag with a muffin or fruit or something.

shuttle service to restaurants was an unexpected bonus.

the hotel was extremely clean including the pool, my room and the gym facility

lovely friendly staff, great fresh breakfast

website said it offered breakfast but all they had available was a brown bag with a water, piece of fruit and a danish of

the hotel pool and spa were a big hit with the kids and adults!

pool area was clean and beautiful

the bar was closed but the hotel clerk stated that the staff called in

the coffee bar/ drink bar hours are not convenient

and the pool was warm compared to others

great location and awesome breakfast. the pool was a lovely extra and the gym was well equipped.

the pool and gym was very clean

location to the casino

the room service. didn't seem to have anything that was on the menu.

5 minute walk to the casino and falls

pool was very nice, breakfast potatoes were delicious, front desk staff at check in and check out

the firework show from the casino across the road made this hotel the best place to be during the july 4th

lied about the fitness center being open, and the free crib, they didn’t even bring it up when we arrived

service, friendly staff; great location; our request for early check in was accommodated - we were able to check in around noon instead of the usual 4 pm

kids loved some down time in the pool

evator changes to access parking or lobby) or the unavailability of room service past 10:30 pm

was comfortable, room service was very nice, breakfast was excellent

the layout of the hotel

the hotel has a restaurant and room service available until 11 pm

room service and restaurant not overly priced for being so ritzy looking

we always have a fantastic time. the pool is amazing and the kids loved the courtyard view.

convenient to have restaurant/ bar in hotel

breakfast was little pricy comparing to the veriaty of food

i had problems connecting to the wifi.

kids were running down the halls at night

everything was clean n kids loved the pool... most staff was very friendly n kind.

loved the pool!!!

they quickly arrived at the airport in the shuttle

great pool and fitness room hours

walking to the hotel from airport is doable....shuttle also avaliable. clean rooms. nice staff

short distances walk to the waterfall, near church and casino

we had dinner at the bar, the bar tender was very nice and food was delicious!

not bad, but the gym could use additional free weights

advertise having onsite laundry, no laundry detergent available for purchase

extremely professional & friendly staff, rooms are spacious, free parking on site, in-house gym, close proximity to the us side water falls (approx 10mins walk) overall loved the comfortable

booked this at 11pm due to a delayed flight, the staff were great and arranged a shuttle to come and collect us straight away

my kids said the breakfast was okay. the bed was comfortable and the room was clean.

walking to the room the carpeted hallway was soaking wet, the smell was so bad, kids were playing soccer in the hallway banging the ball off doors, the room sheets had

laundry machine needs maintenance

tried to charge me $150 damage fee because my little kids left peanuts on the floor in the room and they accidentally spilled juice on the cover they

there wasn't no breakfast and the bar was still closed

an hour to the fall. airport shuttle is not on time as they pick up customers from a few hotels.

answers about the shuttle to the airport

the bar should be open on the weekends.

close to airport and the bar in the lobby

shuttle ride was included

front desk & shuttle drivers were great

there were stains in the carpets and we found peanuts and a bright pink kids bracelet on the floor in our room, clear evidence that it had not been vacuumed

room 1 bed for me, my wife and 2 kids.

staff were willing late at night to pick us up with their free airport shuttle, then took us back to the airport at 5:30 in am

in the bar in the casino the bartender very unprofessional and disrespectful

the casino the blonde bar tender tender so disrespectful with me i even fell that she didn t like

my kids enjoy over there

the room service food was good, but limited, great for breakfast or snacks

had a great gym and restaurant

hotel was exceptionally clean, staff was nice and helpful, pool and jacuzzi was clean and open, breakfast was great, checkout was easy

basketball court; healthy breakfast ( turkey sausage); yogurt; almond milk; kitchenette

housekeeping staff talked loudly outside our room which was across from the hotel laundry

amenities are ok court , pool , hot tub and gym are bonus and bbq area

every morning & offer many amenities including a mini store in the hotel for forgotten items, a gym, a pool, a hot tub, a guest laundry room plus many more