the pool could of been clean there was ants in it

always a benefit to have breakfast included (standard continental buffet with some good waffles and

the breakfast was lack luster.

two sets of towels and didn’t replenish the breakfast

good gym equipment

staff was great, the room was clean and the pool was awesome for the kids.

spacious, comfortable rooms, fully equipped kitchen including dishwasher detergent and dishwashing liquid and extra paper towels

rooms within the suite for kids and adults

pool was cold ud83dude14

kitchenette was amazing, staff was friendly, all around a great stay and experience.

i went with me and 2 kids

check in was easy, layout was convenient, breakfast was very good

comfy beds. good breakfast and is close to a playground which the kids loved

friendly helpful staff, good breakfast choices, fantastic shower, reasonable price

front desk, breakfast and facilities were clean and the people friendly.

the pool was cold but the kids didn't seem to mind

room is clean. gym and swimming pool are good also.

the kitchenette and the fridge and microwave

breakfast, staff, free wifi, and parking.

the pool and hot tub were nice. i also liked that the bathroom was a good size.

was excellent, front desk service was excellent, especially when i arrived (i checked in at 1am) breakfast was good

not having a stationary bike in the fitness center

was clean and very comfortable kids had enjoyed the pool breakfast was not bad friendly staff would rebook again for sure good location to the shopping area

swimming pool water too cold to swim and the jacuzzi was out of service

beds, very good breakfast, friendly staff

room service and restaurant not overly priced for being so ritzy looking

the food for room service was just ok

room service was top notch

room service food, service was great but chicken wings were under cooked.

room service was good and timely

there is a bar in the lobby and a starbucks

got a suite as we were travelling with our kids

the pool and the hot tub were fantastic! the bed was so comfy!

pool and hot tub were nice. bed was comfortable.

next door to our room was a bunch of kids and woke my family up between 2-3am, jumping and doing cheers, very frustrating

bad wifi internet, mattress too soft, old fashioned hotel.

the wifi in the hotel is poor but the coffee shop in the lobby has great wifi

nice decor & furniture. bed comfortable, shower good and the gym area was decent.

so-so gym and valet parking not up to 4 star rating.

no free parking, no gym, no spa, no room service, no daily housekeeping, no free breakfast, and they have weak

the pool could of been cleaner and warmer.

pool looked nothing like the pictures

was traveling with my family 2 adults and 2 kids

great front desk staff, large room and excellent location for bar examinees.

early check in

a lot of noisy kids, expensive to park, mini fridge didn't work

pool was closed

coffee from room service came in paper cups

pool was awesome very spacious

very nice overall... my kids enjoyed the pool.

nice and clean laundry was very comfortable

the room was huge and allowed our 2 kids to have a little space.

being picky i would say the waffles at breakfast were bad.

me and my kids enjoyed ourselves

i appreciated free wifi, a nice fitness club, with hot tub and pool, and a decent free breakfast

delicious breakfast in the morning and an awesome workout in the fitness center

trouble with wifi rooms not cleaned until late afternoon and on day not at all

great location, delicious breakfast included, gym

room, nice kitchen, large washroom, coffee/hot chocolate available, a tv in each room, separate living room

we did not have breakfast as we went to a wedding brunch

great location, nice big room, nice bar and resto.

very comfortable bed, nice size room, great gym,

the hotel is spotless clean staff very friendly and helpful hotel bar and staff excellent

shower head , location. gym, pet policy

excellent, nice staff, great room, nice bar and resto.

stay was great but the rooftop bar was way too small for nye and no dance floor

got the breakfast included option and it was weird how they tell you not to get more than 10 dollars of

the price and i couldn't utilize the pool

not have breakfast

there was a spider in the pool.

breakfast was so delicious served beautifully at the table

your first drink is on the house and the bar is grand and welcoming

breakfast is excellent!

perfect location, kind staff, yummy breakfast and evening cocktails!

we were told about their complementary breakfast as well as drink at the bar and told that we had a butler service and chauffeur as needed

great breakfast options, courtesy shuttle, spacious room, commies bed, friendly courteous staff.

i also appreciated that they had laundry facility

only thing was the bar wasn't open, but it was very nice that they had beverages available in the lobby

waitstaff compensated for very slow kitchen service by bringing a complimentary appetizer

no hot breakfast kitchen is not operational for that, only cold breakfast items and a toaster

kitchen staff helped us to get the special egg for my kids other than what they served

nice gym was an unexpected bonus

there needs to be accomadations for early check in.

free parking and breakfast, and microwave oven and fridge in the room.

gym was clean and well equipped

only great thing is no pet fee and my dog was with us

early check in nice staff

the breakfast was also very good with plenty of choices

pool was down, but

the lobby was fun and welcoming, the pool was easily accessable and there was a fire pit

cut time in the pool

nice location, friendly staff, nice pool.

they had a laundry area where i was able to dry my clothes after riding that maid of the mist in niagra falls

had an old laundry smell

the laundry room was perfect for travelers

allowed an early check in after a long haul flight

convenient customer laundry, paid by credit card

hotel looks good, there is an elevator, free parking, heated pool, friendly administrator, super comfortable beds, cozy and clean, delicious

breakfast were ok

i love the pool and definitely the breakfast

i love the pool and definitely the breakfast

there was plenty of available parking

staff was great, free breakfast . also enjoy the pool and gym

comfortable beds, clean, and a nice breakfast.

no restaurant on premises, buffet breakfast is good.

the breakfast was decent, the room was clean the staff very friendly.

nice to enjoy the weekend with family the kids enjoyed it from the great room to breakfast to the gym and pool plus it was safe enough i could walk 5 miles at 1 am around the parking

early check in, clean, breakfast

the breakfast meat could have been better.

early check in, clean, breakfast

breakfast was very good! we were especially fascinated by the pancake machine! ud83eudd70♥️

the pool was ice cold

pool area was very nice. the staff were excellent.

nothing ... would have liked parking and airport shuttle ....

they have shuttle service and breakfast is included

cleanness; free parking, free breakfast; free coffee 24/7

amenities - pool, gym, were good. location was great, staff was cordial and helpful.

additional breakfast cost is a bit much, but it has been for years~

restaurant in the hotel with bar, amazing indoor pool with gazebo bar and sauna

they gave us an early check in and a late check out

but above us kids were

where very responsive with communication, and flexible with allowing my family and i early check in so we could attend a graduation ceremony

just amazing beds were soft and comfortable tv was huge also the bathroom and shower was like a spa perfect air conditioner was at the right temp the room is set up with coffee fridge there is a

clothes were black they basically stole 100 dollars from me not to mention the room advertised a spa bath there was none

the case then they need to put more than two bath towels in the room—especially given the spa tub

the spa tub is just a huge bathtub

room & spa bath

nearby parking is free

parking was somewhat limited

would like more breakfast offerings. only service at the bar offered.

the bed was very comfortable and parking was easy

room was really nice and clean, the room service did clean the room everyday and on time, the location of the hotel is amazing and it

then getting home near midnight and having to immediately do laundry and shower + wash our hair

family had everything that we needed for breakfast, fresh waffles, eggs, sausages , yogurt and fruits

free breakfast was terrific

there was a laundry on site for guests to use but again we did not use this facility

breakfast was hot and plentiful, had available space for seating

kitchenette did not have anything other than a fridge and microwave

also they don't offer anymore continental breakfast

everything in the gym was broken, there was no kitchenette in the room , breakfast was a joke, and overall the hotel

wish the pool was fixed

indoor pool is as closed and they stopped having breakfast in the morning for guests , which made m mad b cause last time i stayed i enjoyed these

pool nice parking lot friendly staff price breakfast had variety comfortable and clean rooms and

the pool and jacuzzi were open although i got there late so did not get to use

if you wanted you could use the gym or the pool at any

of the ladies working the breakfast area was kind of grumpy although she did not chirp on anyone from our family

love the shuttle to the airport was whenever you asked

the breakfast was just fantastic!!! it was very healthy. i didn't feel weighed down.

the hotel was extremely clean including the pool, my room and the gym facility

the shuttle to and from the airport was very good and timely

website said it offered breakfast but all they had available was a brown bag with a water, piece of fruit and a danish of

the location and early check in.

there were stains in the carpets and we found peanuts and a bright pink kids bracelet on the floor in our room, clear evidence that it had not been vacuumed

staff were willing late at night to pick us up with their free airport shuttle, then took us back to the airport at 5:30 in am

pool was open late

food, social atmosphere, very clean gym, like the bath products, super convenient to airport & no extra charge for my pet

excellent room and service. i loved the open bar and pool.

fitness center had a variety of machines but you were really only able to use the weights,

candy bar regular size was $3

i would definitely recommend this hotel especially for families great pool and hot tub

everything was clean n kids loved the pool... most staff was very friendly n kind.

next to the airport w shuttle service

personal concern about shuttle to & from airport. changed our room at our request .

to airport and excellent shuttle service

kids running up and down the hallway during the night

the shuttle

tried to charge me $150 damage fee because my little kids left peanuts on the floor in the room and they accidentally spilled juice on the cover they

great workout room, pool and hot tub!

easy shuttle to airport; left car there

very comfortable room and friendly staff. the gym was outstanding!

mary handled my request and put my name on list for shuttle

my family swam in the pool and the water was very cloudy

hotel was a fine choice because of its proximity to the buffalo airport and its airport shuttle

the gym and pool were great

mess, not a single clean table, food on the floor, not enough staff to keep up with the million kids in there

ud83dude04) located so close to the airport you could walk if you had to, but the free shuttle bus and its friendly drivers will take you there and back

pool was nice

comphy room, gym access that

5* hotel around , beds are super comfy, a nice gym , shuttle, house keeping is on point

the 4:45am shuttle was right on time and had us to the airport in 2 minutes

hotel is dated and wifi and tv didn't work

the late check out was nice, and the bed slept well.

a spot by the front desk to buy food n snacks, that was wonderful since we arrived late and the kids were hungry before bed

proximity to the airport...free shuttle...very helpful staff.

bother us because we were just passing through, but normally with kids we look for hotels with pools

comfortable beds. gym open 24 hours

pool closed

need more table for breakfast

everything. the gym,food, and everything was new,fresh and clean.

very clean and a great breakfast in the morning. staff was very friendly

with 8 year old boys

pool and hot tub area were quite nice

were very friendly, they allow dogs, rooms were modern and clean and the gym was great- had a peloton

i do wish there were more weight training options in the gym, but again, not really a complaint just a personal preference

the gym is clean, a bit sparse, but super clean

laundry room & ice room available

parking was a little limited close to the lobby but we were able to secure other nearby parking.

the restaurant and bar are nice

my family loved the pool

rooms were beautifully updated, the pool was open til midnight, and the covered parking was great

the shuttle didn t run during the time we needed it

restaurant and bar fairly pricey but good

liked 24/7 room service, we had a late arrival our first night and having the opportunity to order food

9pm, i think

and the shuttle service is a huge bonus

the breakfast was incredible

was excellent from the smooth check in to the large, comfortable room, amazing pool/spa and delicious breakfast

lady at the front desk yelled at my kids at the top of her lungs for no reason

warmer pool and hot tub. location to my family is excellent.

nice room with whirlpool

the breakfast was standard hotel fare, but the staff was attentive and kind

and well maintained, given the size of the facility, it never feels crammed and there is lots of parking and free breakfast

the parking lot was easy to get in and out

it doesn t really have amenities but the kitchen in the am, sauna & gym

excuse of a breakfast - even the coffee was only warm, although there was a microwave in which to heat it up

breakfast was excellent, staff really made sure everything was abundant and tidy

the lobby offers a variety of entertainment options, along with a gym and a generous sized pool

i booked this hotel just because it has kitchen

we also liked the pool and gym and the breakfast was awesome

a runner & was unable to do my usual workout in the gym as none of the treadmills were working

amazing staff nice pool and spa washing machines good location

nice rooms and staff. pool and hot tub. free parking

pool and how clean the place was.

the hot tub and indoor pool was a great way to start and end the day.

the pool or the hot tub was out of service.

very accommodating! my flight was at 6pm and they agreed late check out at 4pm

very nice hotel and rooms. kids liked pool as well.

a good breakfast selection

the big bathroom and always had towels in the pool area

the place is clean and good breakfast service.

the staff were beyond friendly and the bar area was old school glam

too many lights like a planetarium at night lamps have no plug ins for phone no indoor pool or exercise rooms learn from staybridge

lobby, bar , breakfast and shuttle folks made me feel welcome

no pool

me & my husband was at the front desk but was very prompt helping us out with an issue with the spa tub

nice fitness room, free printing in the little business center, and love the hot tub and pool

breakfast and location were good.

love everything but the size of my room i was expecting it to be much bigger with a full kitchen meaning stove with oven and the basics

the gym had a nice selection of equiopment and the pool/hot tub were also nice

the hotel has a laundry room for clients

rooms are nice and fresh clean and modern never had any issues with dirtiness at this hotel, pools are big and clean

proximity to ub campus liked the work out facility and the kids liked the arcade.

the pool looked nice, although we didn t get a chance to try it out

my only regret is that i didn't have time to use the pool

the gym was excellent

plenty of parking

the wifi was terrible. it is so basic to get this up and running properly for your guests.

enough that the kids were pushing the 'dirty cloud'

great service, pool, snacks. comfortable beds, free parking.

enough that the kids were pushing the 'dirty

breakfast was fresh and reasonable choices including gluten free choices such as banana, yogurt,

breakfast was very nice

this time we made use of the pool and was great that it didn't have an overload of chlorine

the college kids came in it was very loud and rowdy and unruly and uncalled for it they were banging on the

not many breakfast options for those with food allergies.

it had a library, gym, and pool

we were a little upset that the pool was closed

breakfast was very nice.

tina was great, i called her for an early check in and she called me back when the room was ready

the location, staff, rooms, pool, breakfast, etc

very clean, very comfortable, good breakfast, nice staff, no issues.

gym is 24 hours and has enough equipment

pool was open and super clean

they put a wall clock in the pool area so one can see the time while they are swimming with their kids

the gym was dusty and unstocked...it just needs a little tlc

loved the idea the fitness room was open 24/hr

very clean, friendly staff, good variety for breakfast

we didn’t realize the pool and hot tub were out of commission - we came to that hotel for that reason with our kids for

pool dirty and broken handle to get into pool

clean. rooms were a good size. good breakfast. friendly staff

the gym was out of sanitary wipes and water in the cooler even after asking for it to be refilled

there were no towels left when i got out of the pool.

also not clean- dirty laundry from prior guest under pull out couch

i love the fact it has a kitchen so you save money, preparing your own meals

all was great...pool. jacuzzi, hot breakfast, nice room, convenient location.